Dear Aws, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay at Extended Stay America. Providing a clean, safe environment with ample free parking is a priority for us. We're thrilled that our spacious rooms equipped with kitchen essentials and large TVs met your needs perfectly. Your positive feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Huanan, Thank you for choosing to stay with us and for your feedback. We're glad you found our pricing competitive. We apologize for any disappointment with our breakfast offerings. We're continuously looking to improve, and your comments will be shared with our team for review. We appreciate your business and hope to welcome you back for an even better experience.Sincerely,Hotel Management

Dear Grayson, Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced. We take guest safety and security seriously, and our policies may sometimes require additional verification. We'll review our procedures to ensure smoother transactions in the future. Please accept our apologies for any frustration caused. We hope for another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Sekhara, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in. Please know that this differs from the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future.Sincerely,Hotel Management

Dear Alyssa, We deeply regret the disappointing experience you encountered during your recent stay with us. Your feedback regarding the behavior of our staff is deeply concerning and not reflective of the standards we uphold. We are committed to addressing these issues internally to ensure that such incidents are not repeated in the future. We are glad that despite these challenges, one of our younger staff members provided you with the kindness and assistance you deserve. We appreciate your recognition of their efforts. We understand your decision not to return, but we sincerely hope you will reconsider coming back for the exceptional service and experience you rightfully expect and deserve. Sincerely,Hotel Management

Dear Kangeui, We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the payment accuracy, staff attitude, and location is concerning, and we regret any inconvenience caused. Providing exceptional service is our priority, and we will address your concerns with our team to ensure improvements are made. We take your comments seriously and appreciate you bringing them to our attention. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more positive experience in the future. Thank you for your understanding.Sincerely,Hotel management

Dear Jesusa, Thank you for selecting Extended Stay America for your accommodations during your recent visit to the city. We are pleased to learn that your stay was enjoyable and that you found our establishment to offer exceptional value for the area. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Paul, We sincerely apologize for your disappointing experience during your check-in and initial room assignment. It is disheartening to hear about the cleanliness issues and inconvenience with ants in the bathroom and main room. Please know that this does not reflect our usual standards. We are glad our team responded promptly and provided you with a new room, albeit after a challenging start. Your feedback is invaluable, and we will address these issues to ensure they do not recur. We understand your hesitation, but we hope you will consider giving us another chance to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Aidan, Thank you so much for this excellent review. We are glad that everything went great during your stay and that our convenient location made for a memorable experience. Thank you especially for recognizing our devoted staff, who genuinely love to deliver exceptional hospitality to every guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Diane, Thank you for choosing us and appreciating our clean room. However, we apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Sidney, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the various issues you encountered, and we will discuss them on a priority basis so that this can be handled carefully. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our ventilated room and the price, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Eugenia, Thank you for sharing your experience with other fellow travelers. What you encountered does not align with the hospitality, comfort, and services we aim to provide our guests, and we regret any inconvenience. Please know that your observations are valuable, and we will ensure a seamless visit for our future guests. We hope you will give us another chance to demonstrate the excellent stay you should have experienced on this visit.Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing Extended Stay America for your recent stay. Your appreciation for the cleanliness of our accommodations is genuinely gratifying. Maintaining a clean and comfortable environment is our top priority. We look forward to providing you with more exceptional stays in the future!Sincerely,Hotel Management

Dear Raven, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Sabrina, Thank you for your feedback regarding your recent stay at Extended Stay America. We're glad to hear you enjoyed the spacious room, bathroom, and overall stay. Your safety is our priority, and we apologize for any inconvenience caused by the incident with the office chairs. We will address this concern to ensure a safer experience for our guests. Thank you for your understanding, and we look forward to welcoming you back for another comfortable stay.Sincerely,Hotel Management

Dear Sylvia, Thank you for taking the time to review our property. We pride ourselves on delivering a pleasant hotel experience; therefore, we apologize for the noise issues you experienced. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Michelle, We appreciate you choosing our hotel for your visit. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced with us. We hope you will give us another chance to provide a more enjoyable stay.Sincerely,Hotel Management

Dear Tori, Thank you for sharing your feedback. We apologize for your room not being ready upon arrival and for any frustration and inconvenience caused. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management

Thank you for your review. We are so happy you had a great stay.Come back soon!!

We are so happy you had a great stay with us.Come see us soon and recommend us for any future stays for friends!

Hi Lori,So happy you enjoyed your stay with us. See you next time you are in town!

Dear Jorge, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! Thank you for sharing your generous compliments about our spacious breakfast area. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Priya, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and appreciated the clean room. However, we apologize for the disappointment with the issues mentioned. Your remarks are vital; we will share them with our concerned team for improvement, as this lapse in service must be addressed. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management

Hi Ian,Thank you for your review. We are so happy to hear that you enjoyed your stay with us.Come see us soon :)

Dear Taylor, Thank you for taking the time to review your visit. We are pleased to know your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

Dear Babak, We regret to learn about your disappointing experience at our hotel. Please accept our apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

Dear Wyndi, Thank you for staying with us. We hope your mother is doing well now. We take pride in the genuine hospitality and level of service provided by our associates. It always brings us joy to see their efforts recognized and when guests share how welcome they felt during their stay. Reviews like yours reinforce the high standards we aim to meet for every guest. We were honored to have you as our guest at Extended Stay America, and we hope to see you again soon.Sincerely,Hotel Management

Dear Tina, Thank you for taking the time to review our hotel. We hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear Douglas, Thank you for sharing your experience with us. We're pleased to learn that you enjoyed our clean accommodations and found it suitable for your one-night stay. However, we sincerely apologize for falling short of our usual service standards during your check-in process. Your feedback is valuable, and we will address this with our team to ensure a more welcoming atmosphere. We appreciate your patience and hope to have the chance to provide a friendlier and more enjoyable stay in the future. Sincerely,Hotel Management

Dear Linda, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping team. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely, Hotel Management

Dear Sam, We sincerely apologize for the challenges you faced during your recent stay. Your experience does not align with our usual service standards, and we deeply regret any disappointment caused, from the check-in process to the issues with the room amenities. Your feedback is invaluable as it highlights aspects where we can improve. We appreciate your patience and understanding. We'd love the opportunity to make amends and provide you with a more enjoyable stay in the future. Please consider giving us another chance so we can redeem your confidence in our hotel.Sincerely,Hotel Management

Dear Divyanshi, Please accept our sincere apologies for any difficulties you encountered due to the reservation. Unfortunately, we cannot speak on behalf of the third-party booking site that assisted you in your booking process. Nevertheless, we are deeply sorry for the inconvenience you faced. Your experience is far from the seamless visit we strive to deliver, and we hope this isolated instance will not deter you from choosing us again. We would welcome the opportunity to regain your trust on a future visit.Sincerely,Hotel Management