Hey Gurdeep,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. Red Roof value you as our guest and welcome your 4/5 score. However, our surrounding area was of concern. Red Roof value your business and will take your feedback into consideration to see how we can improve your experience. Thank you again for sharing your experience. HomeTowne Studios look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Niva,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. I am sorry that your experience did not meet your expectations prompting your 1/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,KamariaRed Roof ManagementRediResponse Specialist

Hello Michelle, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. It’s great to hear that your room was clean and felt safe. However, you indicated that the room was small, check in was slow and there was no garbage can in the room. I am sorry for any inconvenience that this may have caused. I am grateful for the feedback you provided so we are able to continually improve our hotel. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to eliminate future happenings. Please know that we value you as our guest and appreciate your business. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Douglas - - thank your feedback and it was great having you as a guest! Safe travels :)

Hello Robert, Thank you for taking a moment to share your feedback regarding your recent visit at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. It is so rewarding to read that you were welcomed by the quietness of our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that Red Roof value you as our guest and appreciate your business.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Joe, Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with the staff, the uncleanliness of the room and the other highlighted concerns which is truly disheartening to hear. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

Hello Rita,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I are disappointed in your 1/5 score following your stay. Please accept our sincerest apologies for the staff you found to be rude and the other concern you mentioned. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thanks again and we wish you the very best in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Roby,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I appreciate your 5/5 score following your stay. It is great to read that you found our hotel to be quiet and safe. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Lani, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of housekeeping service provided during your stay. Your feedback is valuable, and we would like to ensure that your concerns are addressed appropriately. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future and the ensure your safety. Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Shawndee,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. I am happy to read that you had a great time at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Dear Cecelia,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello John, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thanks for sharing your feedback with us, Charles. The team at our HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines appreciated your 3/5 score. However, you stated that your experience with the staff was poor, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Thanks for sharing your feedback with us, Denise. The team at our HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that the second room seemed clean, it was displeasing to read that this was the impression left with you. You stated that the deposit policy and the faulty heater, along with your other concerns hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

Dear Kelsea,Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible mold and the leakage situation you encountered. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Rest assured that we take these complaints very seriously and have forwarded them to upper management.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Thank you for taking a moment to leave a review, Bryan. The staff and I at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Isis. The staff and I at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

Dear Frances, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the broken pipe and the other concerns you listed is truly regrettable. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Siatulau,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Thank you, Teri, for telling us about your stay at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines. I was saddened to read that your stay fell short of your expectations due to the rooms you found to be stuffy and cold. I truly apologize for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Siatulau, for telling us about your stay at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines. The situation you described is truly disheartening, and I sincerely apologize for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Lillian,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines, David. I am sorry that your experience did not meet your expectations. You stated that no one answered the phone when you called, which hindered your stay. As it pertains to the room key, please be advised that they can demagnetize after being exposed to electromagnetic fields for some time, such as the ones emitted by your phone.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your stays going forward.Very truly yours,Red Roof Management

Thank you for your concerns. They will be shared with the staff.

Hi Kanani,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines. Please accept our most sincere apologies for the concern you described regarding the rooms you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Amy,Thank you for your recent review of your stay at the HomeTowne Studios Seattle - Kent/ Des Moines. I am disappointed your experience was less than ideal due to the unkept condition of the property, the odor you encountered and all the other concerns that dampened your visit. Please accept our apologies for the inconvenience caused by the issues you highlighted. To prevent this from happening again, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based experience for all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Amy, Thank you for leaving a review of our Hometowne Studios by Red Roof. You indicated that you were not pleased with your stay, resulting in your 3/5 score. The issues you brought to our attention regarding the mattress not being to your liking is truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

Hello Angela, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Jorge. The staff and I at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Jan,Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines. I am glad you found our price to be affordable. However, I am disappointed that your experience did not meet your full expectations, as you indicated the room wasn't as clean as you hoped, the floors weren't swept and all the other concerns that dampened your visit. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Neil,Thank you for your review following your stay at HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room wasn't clean, the floor was dirty and the other concerns mentioned hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Terra. The staff and I at the HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Jason, The staff at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Eileen,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. It's saddening to hear that your stay didn't meet your expectations due to the indicated unclean conditions and faulted toilet. Please know that this isn't the level of service that Red Roof stands for and will take your comments into consideration. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

Hello Ramesh, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I welcome your 3/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Jason,Thank you for your review following your stay at HomeTowne Studios by Red Roof Seattle - Kent/ Des Moines. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. I was saddened to read that our property was not to your liking. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.Sincerely,Gabrielle Red Roof Management Redi Response Specialist

Thanks for sharing your feedback with us, Susanne. The staff at our HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines was elated to see that we earned your 4/5 score. You mentioned some highlights, such as our helpful staff, along with our clean and quiet hotel, which were pleasing to read.On behalf of Red Roof, we thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRediResponse Specialist

Hello Bradley,The team at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines would like to thank you for your shared feedback. We were saddened to read that the office was closed prior to your arrival and that no one was able to answer the after hours phone number. Please accept our deepest apologies for the inconveniences caused.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist

Thank you for sharing your 5/5 rating with us, Rianna. Our staff at the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

Hello Alexis, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Ian,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. It's truly disheartening to hear that you had such bad experience at check in. Please know that this is not a level of service that we stand for and will be taken into consideration. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

Dear Alonso,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Seattle - Kent/Des Moines. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding trash under the bed, unclean kitchen, missing amenities and the other concerns you described. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

Dear Brittanie,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Seattle - Kent/Des Moines. I’m thrilled to read your kind words about our amazing staff. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding sticky floor, chipped paint and other concerns you highlighted. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

Hello Harmanjot,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. It's truly disheartening to hear that your experience didn't meet your expectations due to the indicated unclean conditions. Please know that this is not a level of service that we stand for and will be taken into consideration. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

Hello Mehre,Your review of the HomeTowne Studios By Red Roof Seattle - Kent/ Des Moines was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

Dear Valery,Thank you for taking a moment to complete our survey at the HomeTowne Studios by Red Roof Seattle - Kent/Des Moines, prompting your 4/10. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediresponse Specialist

Dear Jade,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Seattle - Kent/Des Moines. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the odor of the room. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

Dear Yesenia,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. I am sorry that your experience did not meet your expectations prompting your 2/5 score following your stay. However, as it pertains to the deposit, please contact the front desk for more information. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

Dear Jeremy,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unavailability of cleaned rooms upon your arrival that caused a big inconvenience for you. We ultimately aim for all our guests to have a positive experience with us so it's disheartened to hear this was not the impression left with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

Dear Laine,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SEATTLE - KENT/ DES MOINES. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room that was dirty and it smelled. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Please accept our apologies We will take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,LaTundeRed Roof Management RediResponse Specialist