Meeting facility

Reviews of The Alexis Royal Sonesta Hotel Seattle

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 724 out of 1000 reviews" "
Rating 8 - Good. 175 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff could not do enough to help
Stayed 1 night in Apr 2024
Response from TomtheGM on 15 Apr 2024
Appreciate your comments Robert! Look forward to welcoming you back soon!

10/10 Excellent

Gerallyn

Travelled with partner
Beautiful room and very comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Gerallyn, it's delightful to hear that you found the room at The Alexis Royal Sonesta Hotel Seattle to be beautiful and comfortable. Our priority aims at providing comfort in style. We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Rhesa

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
First I would like to say thanks to all the staff at this Hotel! They were so kind, professional, friendly, helpful and treated our dog so well. You guys are Amazing!! The hotel was clean, the bathrooms are large which is really nice, the room was great, there are 2 workout areas and it’s super walkable to many things. Great hotel bar as well. We will definitely stay here again in the future. Thanks for making our stay so enjoyable.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Rhesa, your kind words truly warmed our hearts. We are thrilled to hear how much you and your furry friend appreciated the hospitality of our team members at The Alexis Royal Sonesta Hotel Seattle, the large bathrooms, and our well-positioned workout areas. Our impeccable cleanliness and great bar are other features we take pride in. We eagerly look forward to making your future stays just as enjoyable! Thank you for choosing us and spreading the word about your delightful experience.

6/10 Okay

Connie, Sacramento

Travelled with family
Disliked: Property conditions & facilities
The hotel started out at the beginning, kind of OK the rooms that I requested we did not get! Somebody pulled a fire alarm which they made us all get out of the hotel in the middle of the night! Then there was a cleaning service that they had to do on both floors that my brother and myself were in the hotel and we literally had to get out of the room then they rescheduled it for the following day so it was just a mess. After this so-called dry shampoo, cleaning service on the carpets the room smelled like a wet dog. The hallway smelled like wet dog, and it was just ridiculous. Some of the floor was still wet inside of our rooms so I was not too pleased.
Stayed 4 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Connie, we understand your experience wasn't as smooth as it should have been and we appreciate your patience. It's unfortunate that unforeseen events such as fire alarms impacted your stay and we regret any inconvenience this caused. We also acknowledge your notes about our cleaning process and any discomfort it caused in your room. Our aim is always to maintain our guest rooms to the highest standard, and it seems we missed the mark this time. Your feedback will be noted as we continuously seek to improve the guest experience. We hope to have the opportunity to host you and your brother again in future, with an experience more reflective of our usual high-standard quality of service.

6/10 Okay

Izak

Liked: Cleanliness
The property is marketed as parking on property however they had a full valet every day we went. They advised we park somewhere offsite, far away
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Izak, thank you for your feedback regarding the parking situation. While we try to accommodate all our guests, sometimes our valet service can get quite busy. We regret any inconvenience caused by the suggestion to park offsite. Your comments have been noted and will be passed onto our team members. We hope for another opportunity to serve you better.

10/10 Excellent

Lana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge and very comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Lana, it's fantastic to hear that you enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle and found the spaciousness and comfort of your room to your liking. We strive to provide our guests with the utmost comfort and your feedback is truly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Tuan, thank you for choosing The Alexis Royal Sonesta Hotel Seattle. It's fantastic to know that your experience was excellent. We value your patronage and look forward to welcoming you back on your next trip to Seattle.

10/10 Excellent

Maddisen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend staying at The Alexis! The staff were incredibly kind and helpful, the location is amazing if you're wanting to go and visit waterfront, Pike Place or go to one of the arena's for an event and our room was clean and modern. The area that the hotel is in is also very safe feeling both during the daytime and the evening.
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Maddisen, your recommendation of The Alexis Royal Sonesta Hotel Seattle is truly appreciated. We're delighted to hear you enjoyed our prime location and found your room to be fresh and contemporary. It's also wonderful to know our team members made your stay even more enjoyable with their kindness and helpfulness. We look forward to welcoming you back in the future.

8/10 Good

Sheila, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees at his hotel are excellent and a special shout out to the front desk staff! Great location and an easy walk to the Piers. We were in Seattle for a Mariners and a Kraken game and both were easy to get to from the hotel. Wish there was breakfast available within the hotel and room service would have been nice but there were enough options close by that we didn't feel too put out. Would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from TomtheGM on 1 Apr 2024
Thanks so much Sheila - we are working hard on the breakfast program and room service - from permits to staffing it has been a Titanic process - but coming soon! Yep you can walk to the Mariners and Kraken games (bit of a walk to the Kraken games - but its good to work off the beer!

10/10 Excellent

Rhys

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was SO friendly and helpful! Thank you for being so sweet to our dog! The only downside was that we believed there would be guaranteed parking and there wasn't. We ended up having to park blocks away, which was a bit stressful. But otherwise, it was excellent!! Can't wait to come back!
Stayed 2 nights in Mar 2024
Response from TomtheGM on 1 Apr 2024
thank you so much Rhys. I am sorry about the parking, the lot is below the hotel and limited - sometimes it just gets too much to for us! come back soon and we will save a spot just for you.

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me my room early and made a reservation for a stay next month at a better rate under their membership program.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Carol, it's fantastic to hear about your rewarding experience at The Alexis Royal Sonesta Hotel Seattle. We're thrilled you were able to check in early and could benefit from our loyalty program for your upcoming stay. We appreciate your kind words and eagerly anticipate your return next month. Safe travels until then!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Matthew, thank you for choosing The Alexis Royal Sonesta Hotel Seattle. It's great to see you had an enjoyable stay! Your high rating is much appreciated. If you find yourself back in Seattle, we look forward to welcoming you back.

8/10 Good

Elora

Travelled with partner
Liked: Staff & service, amenities
Everything was great! valet parking was super easy. We did have one an issue where a huge roach ran over my foot as I was walking to the bathroom in our room. My husband tried to squash it, but it ran under the door and out into the hallway. Could have done without that. We shoved a towel under our door for the remainder of the night. I know it’s a busy city and roaches are par for the course, but I’ve never had that happen in other Seattle hotels.
Stayed 1 night in Mar 2024
Response from TomtheGM on 28 Mar 2024
Hello Elora - thank you for the note - wow - that must have been a sight - I am so very sorry that you have a memory of the invader. We have never had an issue with this in the past, possibly from a guest luggage or ?? but we are on it! Hope the rest of the journey was uneventful and positive.

8/10 Good

jeffrey

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staying with our pet is always a pleasure.....
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Jeffrey, it's fantastic to hear that both you and your pet consistently enjoy your stays at The Alexis Royal Sonesta Hotel Seattle. We delight in making sure all our guests, even the four-legged ones, feel welcome and at ease. It's our pleasure to have you with us and we look forward to your next visit.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, big. Bed was comfortable. Check in was easy. They held our luggage before check in time. Hotel is close to many main attractions and restaurants and shopping. Its even dog friendly. Would definitely stay again !!!!!!
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Debbie, it's wonderful to hear that your stay at The Alexis Royal Sonesta Hotel Seattle was a positive one. We're glad you appreciated the room size and bed comfort, the convenient check-in process, and the location offering proximity to attractions, dining, and shopping. It's great to hear that our pet-friendly policy was a plus for you! We're eagerly expecting your return visit!

10/10 Excellent

Laronda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Close to everything the staff was nice and accommodating
Stayed 3 nights in Mar 2024
Response from Bryan on 26 Mar 2024
Thank you so much for your great feedback Laronda, it was a pleasure getting to meet you and have you visit with us. We hope to see you again. Take care and safe travels!

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bryan on 26 Mar 2024
Thank you so much for the great feedback Breanne! It was a pleasure having you stay with us. We hope to see you again on your next visit to Seattle. Take care and safe travels!

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from TomtheGM on 25 Mar 2024
Thanks Dylan for staying with us! hope to see you back again soon.

8/10 Good

Jodi

Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Jodi, thank you for your 4-star rating of The Alexis Royal Sonesta Hotel Seattle. We are delighted to know that you had a positive experience with us. Our team looks forward to welcoming you back in the near future.

8/10 Good

Erma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is very nice. But, as a traveler, why do hotels have to charge for every little thing? Why charge for watching TV or simply listening to music? If you pay the hotel rate and the daily charge to even be there, why charge for everything. That’s price gouging. All hotels should make it about customer service and not about money. I bought water outside the hotel and listened to music on my phone. Would have been nice to even watch a bit of TV without having to pay. Hotels should stop that.
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Erma, thank you for your comments. We value hearing from our guests and appreciate your perspective on additional charges. Here at The Alexis Royal Sonesta Hotel Seattle, we strive to make our guests' stay as enjoyable as possible. Your feedback helps us better understand our guests' needs, thus, it will be certainly shared with our team. We are glad your overall experience with us was pleasing and look forward to having the opportunity to serve you again in the future.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms very spacious
Stayed 3 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Colleen, we're thrilled to hear that you appreciated the spacious rooms and prime location at The Alexis Royal Sonesta Hotel Seattle. Your feedback is valued and it's wonderful to know our hotel exceeded your expectations. We're looking forward to welcoming you back for another pleasant stay when you visit Seattle again.

10/10 Excellent

Mahan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Thank you for the excellent rating, Mahan!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Alexis Royal Sonesta Hotel Seattle! We look forward to hosting you again soon.

8/10 Good

Terri

Travelled with partner
Liked: Cleanliness
nice hotel…didn’t like resort fee..not enough lights in room, phone didn’t work, maid service less than
Stayed 3 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Terri, thank you for sharing your experience at The Alexis Royal Sonesta Hotel Seattle. It's great to hear that you found our facilities pleasing. However, it seems there were a few areas that didn't meet your expectations. We appreciate your feedback about lighting, telephone, and housekeeping service, as it helps us improve. Rest assured, our team is already addressing these issues. As for the resort fee, it's designed to provide guests with a range of amenities for an enhanced stay. We hope to get the chance to host you again for an improved experience.

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great experience! Would love to stay again! Only stayed for one night but next time we will stay for longer! Thank you🙏
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Antonio, we are thrilled you enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle! It's wonderful to hear that we exceeded your expectations during your visit. We can't wait for you to come back and experience a longer stay with us. Thank you for your kind words!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Cute hotel
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
David, thank you for your review. We're delighted to hear your experience at The Alexis Royal Sonesta Hotel Seattle was positive. We aim to provide a charming and enjoyable stay for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and very nice staff. Will definitely stay here again for future visits.
Stayed 3 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Bryan, it's great to hear you thoroughly enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle. Our team members are indeed dedicated to providing top-notch hospitality. We eagerly look forward to having you with us again for future visits. Safe travels until then!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent super friendly staff
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Tracey, it's wonderful to learn that you had such a positive experience at The Alexis Royal Sonesta Hotel Seattle. We truly appreciate your recognition of our friendly team members. We hope to welcome you back soon!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to make sudden, unexpected changes and cancel our reservation, staff were very helpful and accommodating, very much appreciated, we would go back there anytime.
Stayed 3 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Nicholas, it's great to hear your positive feedback about The Alexis Royal Sonesta Hotel Seattle. Our team members strive to provide excellent service, even in unpredicted situations. We're glad their efforts left a positive impact on you and we eagerly await your return in the near future.

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded and treated so well by the friendly staff. They helped us have a very enjoyable stay celebrating a special birthday. Thanks again Alexis Royal Sonesta
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Don, we're thrilled to hear about your spectacular experience at The Alexis Royal Sonesta Hotel Seattle. It's always rewarding for our team members to know they made a positive difference during such special events. We appreciate your gratitude and look forward to the opportunity to celebrate with you again in the future.

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Samantha, it's fantastic to hear that your stay at The Alexis Royal Sonesta Hotel Seattle was enjoyable. We greatly appreciate your positive feedback and hope to welcome you back in the near future. Thank you for choosing our hotel.

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious for our family. We liked how walkable the location is. It was very noisy with garbage pickup in the middle of the night.
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Sara, it's lovely to hear that you found The Alexis Royal Sonesta Hotel Seattle to offer ample space for your family. We're thrilled you appreciated our convenient location. On the matter of noise during the night, we recognize this can be bothersome and we're always seeking solutions to improve our guests' comfort. Your feedback is most appreciated and will be beneficial in these endeavours. We hope to welcome you and your family back soon.

6/10 Okay

SHISEN, San Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to attractions, restaurants, and pike place market. The staff is very friendly and willing to help. I’ll consider this hotel next time when I visit Seattle.
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Shisen, thank you for sharing your experiences. It's great to learn that the location of The Alexis Royal Sonesta Hotel Seattle suited your needs and that you found our team members amicable and ready to assist. We're heartened that you are considering a return visit. We look forward to welcoming you back during your next visit to Seattle.

10/10 Excellent

Hilary

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Thanks for sharing this perfect rating, Hilary!We're thrilled to hear you enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 Terrible

LeeWei, San Francisco

Disliked: Staff & service, property conditions & facilities
A very dishonest establishment, with behavior like a scammer: 1: they advertised daily breakfast, yet when we inquired where the breakfast was in the morning, they simply answered: we don’t have it, without any explanation.2: they charged over 120$ for two nights valet parking, even though they claimed the daily charge for valet parking is 50$/day on the booking website. 3: they charged you close to 30$ ‘destination fee’, but only reveal that charge to you when you check out! 4: it’s an old building, the windows have very pop sounds insulation, Avoid this hotel like a plague.
Stayed 2 nights in Feb 2024
Response from TomtheGM on 12 Feb 2024
Thank you for your note regarding your recent stay. I am sorry that you had so many issues which caused you some stress after your stay. A couple of points - the hotel does offer breakfast, sometimes in the Bookstore sometimes in Storyville, if we failed to communicate this to you, I am sorry. - Valet parking is 50/night plus taxes - this information is posted in every web site and also at the front door. The 25 destination fee is also listed on every web site and explained to you when you arrived. Yes, the hotel is a historic building, not sure what a pop sound insulation is, but we would have been happy to move you to another room without Pop sounds if you had asked - always happy to answer any questions and ensure that you have the best stay possible. I hope you will come back and give us another try soon!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Felt like home
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 Feb 2024
Annette, it's delightful to hear that The Alexis Royal Sonesta Hotel Seattle provided an atmosphere that made you feel right at home. We appreciate your positive feedback and hope to welcome you back in the near future for another excellent stay.

10/10 Excellent

Shellie

Liked: Cleanliness, staff & service, property conditions & facilities
We really like the location and the atmosphere of the Alexis. We were lucky to get a great view also.
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Shellie, it's wonderful to hear that you appreciated The Alexis Royal Sonesta Hotel Seattle's atmosphere and location. We're glad you had the chance to enjoy one of our rooms with a terrific view. Your positive feedback means a lot and we cannot wait for your next visit!

10/10 Excellent

Julianne, Lynnwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 1 Feb 2024
Julianne, thank you for rating The Alexis Royal Sonesta Hotel Seattle so highly. We hope your trip was enjoyable and look forward to having you stay with us again. Safe travels until then.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Jill, thank you for choosing The Alexis Royal Sonesta Hotel Seattle. We're delighted to know you had an excellent stay with us. We appreciate your rating and look forward to welcoming you again in the future.

10/10 Excellent

Manjeet

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Manjeet,Thank you for your 5-star rating of The Alexis Royal Sonesta Hotel Seattle. It's clear that you had a memorable stay and we couldn't be more thrilled. We look forward to having the opportunity to serve you again in the future. Until then, safe travels!

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed with the staff at the front desk. Incredibly friendly and helpful. It’s a great location, with walking distance to all downtown activities and lovely rooms.
Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Monika, it's heartening to read of your standout experience at The Alexis Royal Sonesta Hotel Seattle. Our front desk team members constantly strive to be amiable and supportive, and it's wonderful that you felt that. Our central locale and beautifully appointed rooms certainly add to the overall guest experience. We look forward to your next visit.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying here. We absolutely loved the hotel and the room was pretty amazing. It was like being in a small apartment which was great for us! On the other hand the staff was hands down amazing. We had a small issue with an Uber and the staff was all over it to help us out and be the most accommodating and supportive more than we ever could imagine. Thank you too one of the bartenders that help come to my wife's recuse and help calm her down. You guys were awesome. Well be staying in again for sure!!
Stayed 2 nights in Jan 2024
Response from TomtheGM on 22 Jan 2024
Thanks so much Matthew! What a lovely note to greet me on Monday morning. Never hesitate to reach out to your friendly GM if I can help with a booking.

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities
This hotel is very nice. The staff was very helpful. But, the furniture looked like it was from the 70's and was not comfortable at all. They need to update the living room area badly!
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Tom, it's great to hear that you appreciated our helpful team at The Alexis Royal Sonesta Hotel Seattle. We understand your feedback regarding the décor and comfort, and while we do aim to provide a unique aesthetic experience, we appreciate your suggestion for living area improvement. Thank you for sharing your thoughts.

4/10 Poor

leah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Jan 2024
Response from TomtheGM on 18 Jan 2024
Gosh Leah - I am sorry that the hotel wasn't everything you hoped it would be - let us know how we can make it better for you but reaching out to me. Thanks TomW

10/10 Excellent

Ajienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from TomtheGM on 15 Jan 2024
Thanks Ajienne - appreciate the confidence!

10/10 Excellent

Juliann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 27 Jan 2024
Juliann, thank you for choosing to stay at The Alexis Royal Sonesta Hotel Seattle. We're thrilled to see that your experience was positive. It's our pleasure to ensure a memorable stay for our guests. We look forward to your return in the future.

10/10 Excellent

Devin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for all of the activities we wanted to complete.
Stayed 1 night in Dec 2023
Response from Customer Service on 9 Jan 2024
Devin, we are delighted to learn that The Alexis Royal Sonesta Hotel Seattle's location met your needs perfectly, and you were able to accomplish all the activities you planned. Thank you for choosing our hotel. We look forward to hosting you again on your next visit.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice New Years Stay
We enjoyed our stay. I was surprised there were no extra pillows or blankets in the room which I sometimes use to sleep on the couch if my husband is snoring. Also parking options were somewhat limited because the valet apparently isn’t adequate for the hotel. And it was over a holiday so other public parking garages had shortened hours. But we made it work. The restaurant was closed one of the mornings. The room had holiday decorations which was really nice and unexpected! Everyone at the hotel was very nice and helpful.
Stayed 3 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
Stacey, it's fantastic to hear that you valued your time at The Alexis Royal Sonesta Hotel Seattle. We take guest comfort very seriously and regret that you felt the availability of extra bedding and parking options fell short of expectations. We're also sorry for any inconvenience caused by the restaurant timings. Our team tries hard to ensure a memorable stay and it's great to hear our holiday decorations and helpful colleagues added a wonderful touch to your experience. Thank you for your feedback which will help us improve and we hope to welcome you back in the future.

8/10 Good

Devin

Stayed 2 nights in Dec 2023
Response from Customer Service on 9 Jan 2024
Devin, we appreciate you taking the time to rate your stay at The Alexis Royal Sonesta Hotel Seattle. We are glad that you enjoyed your time with us and are always striving to provide the best service. We hope to see you again very soon!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for in-town fun!
An amazing property with attentive staff who made our stay in Seattle very comfortable.!
Stayed 4 nights in Dec 2023
Response from TomtheGM on 5 Jan 2024
Thanks again Shelly - we are very grateful for the team and the wonderful building we get to look after. Come back soon - better everyday.

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Nice cozy hotel. People very friendly, bed was comfortable, clean and quiet, what’s more to ask for?
Stayed 3 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Wanda, we appreciate you taking the time to share your feedback. It's heartwarming to hear that you appreciated the welcoming atmosphere at The Alexis Royal Sonesta Hotel Seattle, alongside our cordial colleagues, tranquil setting, and well-appointed accommodation. We strive to provide an enjoyable and comfortable stay for our guests, and we're thrilled to know we succeeded. Looking forward to your return!