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Reviews of Mercure São Caetano Do Sul Hotel

3.5 out of 5
Mercure São Caetano Do Sul Hotel
Rua Alegre, 440, Santa Paula, Sao Caetano do Sul, SP

Reviews

8.4

Very good

Rating 10 - Excellent. 126 out of 295 reviews" "
Rating 8 - Good. 104 out of 295 reviews" "
Rating 6 - Okay. 45 out of 295 reviews" "
Rating 4 - Poor. 13 out of 295 reviews" "
Rating 2 - Terrible. 7 out of 295 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Thais Candido - Coord. Recepção e Reservas on 19 Mar 2024
Prezada Juliana,Àgradecemos sua avaliação! É uma satisfação receber impressões positivas sobre o Mercure São Caetano.Esperamos que sua próxima visita seja tão agradável quanto a anterior.Cordialmente,

10/10 Excellent

Michel D.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are very friendly and helpful.
Stayed 6 nights in Aug 2023
Response from Thais Candido - Coord. Recepção e Reservas on 20 Mar 2024
Prezado Sr. Michel,Prezado hóspede,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua hospedagem e esperamos vê-lo novamente em breve.

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Equipe Mercure São Caetano on 12 Jan 2021
Agradecemos que tenha dedicado seu tempo em nos avaliar.

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Equipe Mercure São Caetano on 12 Jan 2021
Agradecemos que tenha dedicado seu tempo em nos avaliar.

2/10 Terrible

CASSIO

Stayed 1 night in Aug 2020
Response from Equipe Mercure São Caetano on 24 Aug 2020
Prezado Senhor Cassio, Agradecemos que tenha dedicado seu tempo em responder nossa avaliação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-lo de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente,

6/10 Okay

Orleusa

Travelled with family
Liked: Staff & service
Not as good as before
Stayed 7 nights in Jan 2020
Response from Mercure São Caetano Team on 2 Mar 2020
Good afternoon, Thank you for your feedback, your comments are very important to us. We are sorry to disappoint you and will do our best to improve our services Kind regards,

10/10 Excellent

Theodore R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
I stayed here on two separate occasions, for several nights. São Caetano is a decent suburb of São Paulo, where people seem to be serious and industrious and take good care of their surroundings- no trash lying around, very little graffiti, orderly and polite. The hotel is good for the price, good enough that I came back. Hospedei-me aqui duas vezes e fiquei contento. São Caetano por geral é limpa e ordenada, cuidada bem pelo público. Pelo preço o hotel é bom.
Stayed 1 night in Jan 2020
Response from Mercure São Caetano Team on 28 Jan 2020
Good afternoon, Thank you for your feedback, your comments are very important to us and we are going to share it with the whole team. Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Convenient location.
Great stay. Conveniently located at east of the city where we can easily walk to our client's place.
Stayed 1 night in Dec 2019
Response from Mercure São Caetano Team on 28 Jan 2020
Good afternoon, Thank you for your feedback, your comments are very important to us and we are going to share it with the whole team. Kind regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, and great value for the money.
Generally good during my business stay. The only thing we had problem was the internet down during some of the critical time we need it for business communication. I hope the hotel could enhance both the signal coverage of all rooms and the up-time of internet.
Stayed 2 nights in Dec 2019

8/10 Good

Ruben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but...
Great hotel. Slow internet.
Stayed 7 nights in Nov 2019

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, with just everything you need.
A school behind the hotel could be a little bit noisy sometimes. Overall stay was satisfactory; great staff. Breakfast is quite good with a variety of options. Well-located at a location that is proximate to my work place. Wi-Fi signal sometimes gets bad.
Stayed 28 nights in Apr 2019
Response from Mercure São Caetano Team on 21 Jun 2019
Good afternoon, Thank you for your feedback, your comments are very important to us and we are going to share it with the whole team. Kind regards,

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, convenient, and safe.
Really loved the super friendly and helping staff. They are fantastic. The hotel is located very near to where I go for work and is convenient to navigate around. In general speaking, the hotel is clean and comfy. Recreation areas at the rooftop are great, but some of the entertainments should conduct better maintenance. The Wi-Fi could be good or bad from time to time; hope the hotel will fix it. I like this hotel and will return in the future if needed.
Stayed 14 nights in May 2019
Response from Mercure São Caetano Team on 7 Jun 2019
Good afternoon, Thank you for your feedback, your comments are very important to us and we are going to share it with the whole team to improve our services more and more. Kind regards,

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019
Response from Equipe Mercure São Caetano on 18 May 2019
Obrigado por sua avaliação. Agradecemos a preferência!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for travelers
Luís at the front desk was freaking AMAZING! WOULD GO BACK TO THIS HOTEL JUST TO SEE LUIS AGAIN! Hotel is in safest part of town a little bit away from the city center. Cafe 14 is the BEST COFFEE SHOP AROUND and only 2 blocks walking distance!
Stayed 2 nights in Apr 2019
Response from Mercure São Caetano Team on 18 Apr 2019
Good afternoon Leah, Thank you so much for your feedback! We are going to share it with the whole team (especially Luis). See you next time!

10/10 Excellent

Elen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Mercure São Caetano do Sul on 21 Mar 2019
Bom dia Elen, obrigada por sua avaliação. Esperamos poder contar em breve com sua presença novamente.

10/10 Excellent

Ji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Joana Gomes Supervisora de Reservas on 11 Apr 2018
Boa tarde. Agradecemos muito sua avaliação e já a compartilhamos com toda equipe para que possamos aprimorar os nossos serviços.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Dear Christopher Thank you for choose our hotel for your stay, it was a pleasure to have you here. Hope to receive you again as soon as possible. Juliana Souza/Assistant Manager

6/10 Okay

Marcelo M, Miami FL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Incredible small room with stinky carpet
Booked superior double Hotel staff told me Expedia had a booking for a standard room Actually it was the only room available 44 A was small with dirty stinky carpet Small cranky bed Complained and got transferred remodeled room the next day only 14A Same size but with laminated floors and new furniture This is the only hotel in town Be aware that not all of their rooms are in good condition Specially the small ones # with an A in the end

6/10 Okay

Robert, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel is close to GM
The hotel staff are excellent, very helpful and friendly. I was very disappointed with the standard room I received after booking supreme on line. The standard room has only a closet bed that pulls out of the wall, no side table for a phone so you would have to stand up and talk on the phone it was uncomfortable for a 2 week stay. It was also noisy because of the large sports teams they had staying.

8/10 Good

Evandro Fodor, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Good service
The overall service was satisfactory. I would grade better if the Ethernet service did work as expected. I would consider coming back again on my next trip.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice neighbourhood
Staff were friendly, nice neighbourhood, room was ok

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Maya, Sao Caetano, Brasil

Liked: Cleanliness, room comfort
Good Hotel for Business Stay
I thought the hotel had all the amenities necessary. However, very few people spoke English and it was hard to communicate. Also, one of the hotel elevators was broken during our entire stay there. This was a huge problem, because it would take us 15 minutes to get to the bottom floor. The restaurant was good for lunch, but nothing special for breakfast.

8/10 Good

Steven Farley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good Restaurant, clean and convenient if doing business in the ABC area.

10/10 Excellent

Fabricia, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joe, Toledo Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mercure Sao Caetano is new
Definetly the highlight of this hotel is the relatively new facility, and the outstanding italian restaurant.

10/10 Excellent

Fabricia, West Bloomfield, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION AND STAFF!
I always stay at this place when in Sao caetano. Convenient location and easy access tot he free-way. Walking distance from GM.

10/10 Excellent

Fabricia, West Bloomfield, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location
I often travel on business and I love this place. It has easy access to the main roads and freeways, good service. My only complain is that they could have irons/steamers in each room, or at least a few more units available at the front desk.

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito aconchegante. Quarto espaçoso, com pratos, talheres, microondas. Bem localizado, perto de um carrefour bairro, pão de açúcar. Recomendo
Stayed 3 nights in Dec 2023
Response from Thais Candido - Coord. Recepção e Reservas on 19 Mar 2024
Prezado Sr. Carlos,Agradecemos por avaliar sua hospedagem no Mercure São Caetano. É sempre um prazer receber impressões positivas.Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços.Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from Thais Candido - Coord. Recepção e Reservas on 20 Mar 2024
Prezado Sr. Daniel,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-lo novamente em breve.

10/10 Excellent

Rafaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Thais Candido - Coord. Recepção e Reservas on 20 Mar 2024
Prezada Sra. Rafaela,Prezado hóspede,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve.

10/10 Excellent

ÉDER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Equipe Mercure São Caetano on 1 Nov 2023
Éder, Agradecemos seu tempo dedicado em nos avaliar, seu feedback será compartilhado com toda a equipe para que possamos aprimorar cada vez mais nossos serviços.

8/10 Good

Felipe

Stayed 2 nights in Sep 2023
Response from Equipe Mercure São Caetano on 1 Nov 2023
Felipe, Agradecemos seu tempo dedicado em nos avaliar, seu feedback será compartilhado com toda a equipe para que possamos aprimorar cada vez mais nossos serviços.

10/10 Excellent

Paula M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conforto e empregados muito atenciosos e profissionais.
Stayed 5 nights in Aug 2023
Response from Thais Candido - Coord. Recepção e Reservas on 20 Mar 2024
Prezada Sra. Paula,Prezado hóspede,Obrigada pela ótima avaliação do nosso hotel! E por mencionar nosso conforto e nossa equipe.Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve.

2/10 Terrible

FABIANA

Stayed 2 nights in Jul 2023

8/10 Good

Jessica

Stayed 1 night in May 2023

10/10 Excellent

SABRINA ISABELLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Fabio

Business traveller
Liked: Room comfort
Stayed 1 night in May 2023

6/10 Okay

Marcelo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Isolamento do quarto muito ruim, escutava baraulho do quarto ao lado, escutava barulho de agua nos canos quando outros quartos utilizavam e cheiro de comida no meu quarto pela manha vindo de outro lugar.
Stayed 1 night in Apr 2023
Response from Equipe Mercure São Caetano on 1 Jun 2023
Prezado Marcelo,Agradecemos que tenha dedicado seu tempo em responder nossa Pesquisa de Satisfação. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Obrigado por sua avaliação. Agradecemos a preferência!Atenciosamente, Equipe Mercure São Caetano.

6/10 Okay

Elizabete

Liked: Cleanliness, staff & service
Disliked: Room comfort
Quarto muito pequeno, mesmo sendo membro all Accor não foi dado upgrade ou opção para um quarto maior
Stayed 1 night in Mar 2023
Response from Equipe Mercure São Caetano on 29 Mar 2023
Sra. Elizabete, Agradecemos seu tempo dedicado em nos avaliar, seu feedback será compartilhado com toda a equipe para que possamos aprimorar cada vez mais nossos serviços.Atenciosamente,Equipe Mercure São Caetano

10/10 Excellent

Gilmário

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Mayara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Andrea C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ruim
recepcao ruim. nao é digno de uma qualidade mercury. quarto cheirando a mofo, sujo. pessima experiencia manobrista parecia que estava fazendo um favor
Stayed 1 night in Mar 2023
Response from Equipe Mercure São Caetano on 13 Mar 2023
Andrea, Agradecemos que tenha dedicado seu tempo em nos avaliar. Sentimos muito não termos correspondido às suas expectativas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que tomaremos medidas apropriadas para lidar e prevenir futuras ocorrências.Na expectativa de acolhê-lo novamente, queira aceitar os nossos melhores cumprimentos. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Atenciosamente, Equipe Mercure São Caetano

10/10 Excellent

Vitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhosa
Maravilhosa. O único problema era que wifi não funcionava e eu fiz uma reclamação na recepção porém continuou ruim.
Stayed 4 nights in Jan 2023
Response from Equipe Mercure São Caetano on 13 Mar 2023
Vitor, Agradecemos seu tempo dedicado em nos avaliar, seu feedback será compartilhado com toda a equipe para que possamos aprimorar cada vez mais nossos serviços.Atenciosamente,Equipe Mercure São Caetano

8/10 Good

Felipe

Stayed 4 nights in Jan 2023

10/10 Excellent

CAROLINE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023