Loft, 1 Queen Bed, Kitchen | 1 bedroom, minibar, in-room safe, desk

Reviews of Park Plaza Apart Hotel

Park Plaza Apart Hotel
Av. Huerfanos 545, Santiago, Region Metropolitana

Reviews

8.2

Very good

Rating 10 - Excellent. 185 out of 491 reviews" "
Rating 8 - Good. 215 out of 491 reviews" "
Rating 6 - Okay. 53 out of 491 reviews" "
Rating 4 - Poor. 19 out of 491 reviews" "
Rating 2 - Terrible. 19 out of 491 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Craig, Frankford

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
We had a problem with the air conditioning in the first room, which the knew about. However, when we complained they moved us to a different room the next day and the issue wax resolved. The staff were very helpful with any inquiries and had good recommendations for restaurants and sightseeing.
Stayed 5 nights in Mar 2024

10/10 Excellent

Emily

Stayed 3 nights in Jan 2024

8/10 Good

Joel

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Rip off!
Had two wonderful stays here but were very upset and frustrated to be - we felt- ripped off by checking in early 😢 We messaged the hotel a few days before arrival to ask about the arrangements for arriving in the morning- no response. When we arrived the hotel staff had no idea what if any a charge would be to check in early (it was 6am). The room was ready so we took it. Most reputable hotels would either allow an early check in if the room was available, or would be clear on any charge. We were so annoyed when we checked out to be charged nearly double the nightly rate we had paid, for checking in a few hours early. Not happy at all, do not recommend, which is a shame as otherwise we enjoyed our stay. Be clear on your charges and ensure people on reception know what charges are! 😡☹️
Stayed 3 nights in Nov 2023

8/10 Good

Edgardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La atención del personal es para destacar, en cuanto a su idoneidad y dedicación en tomarse el tiempo y darnos los detalles de las informaciones requeridas. Gracias

10/10 Excellent

ANA FILIPA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Loft is great for long stay, loads of space and kitchen area very good. Nice to have laundry room for travellers like us - would be great if it had a changing coin machine. Area around felt a bot unsafe due to homeless people. Although it is very central and easy to walk everywhere.
Stayed 4 nights in Oct 2023

6/10 Okay

Leila

Travelled with family and small children
Staff had good communication and it was spacious. Unfortunately the bathroom smelled like it had a problem with plumbing even though it was all in working order.
Stayed 2 nights in Aug 2023

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
Wonderful location, very walkable. Apartment is great, and staff are very friendly. Locals warned about security in the area but it always felt safe. The only issue I had was with the gym, which is very limited. There are few machines and not in very good shape. It’s a hassle to get in. The laundry can also be a hassle. But otherwise the apartment is great!
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location, amenities, convenience
Stayed 3 nights in Mar 2023

10/10 Excellent

Lynn

Liked: Cleanliness, room comfort
Good, functional certainly located apartments
stayed in the larger apartments which have the bedroom upstairs. Has everything you need. Great location as so close to the center. Clean and the staff were great. Very kind and helpful.
Stayed 3 nights in Mar 2023

10/10 Excellent

Dr Philip J

Liked: Cleanliness, room comfort
The friendly staff make this a fabulous hotel.
The ParkPlaza Apart Hotel, Santiago is one of the friendliest hotels we have stayed in on our travels around the world! Location is right in the city, within walking distance to many site’s, restaurants and the metro. The accommodation is exactly as stated in the information. Our room was large, and well maintained with enough cooking facilities and equipment to make meals if required. The bed was very comfortable and the bathroom well equipped. The best thing about this hotel was the staff. All were very friendly, welcoming and extremely helpful. They helped arrange local tours, gave information about city sites and booked taxis for us when required. They could not have been more helpful.
Stayed 5 nights in Mar 2023

8/10 Good

christian, madera

Liked: Cleanliness, property conditions & facilities
Ok except for limited garbage can and napkins
Stayed 4 nights in Feb 2023

10/10 Excellent

Bjarne

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023

6/10 Okay

Alfredo

Travelled with partner
Rooms need some upgrading, this was very basic.
Stayed 5 nights in Jan 2023

8/10 Good

Steven

Liked: Cleanliness, room comfort
Great place
Park Plaza Apart Hotel, is a very clean friendly place. Front desk staff were very helpful with all our questions. Our room was a good size. Different setup for breakfast but it worked. To go breakfast( milk, juice, a sandwich yogurt, instant coffee, tea bag and sugar )was delivered to our room the night before.
Stayed 6 nights in Feb 2023

2/10 Terrible

Sebastian

Stayed 3 nights in Dec 2022

10/10 Excellent

Ryan, Las Vegas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nicely located, friendly staff, clean room.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The concierges were extremely helpful and very friendly.
Stayed 5 nights in Sep 2022

2/10 Terrible

Tian

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Dont stay there, just dont. Go out find somewhere have good time! This place is no good, almost close to evil
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice loft suite and the Checkin Staff were very nice and helpful.
Stayed 1 night in Mar 2020

6/10 Okay

KC

Travelled with group
The location is good. We can get to the civic center area by walking. The hotel is slightly older and the amenities are limited. The front desk was friendly and helpful.
Stayed 3 nights in Jan 2020

10/10 Excellent

Roz, Melbourne

Travelled with partner
Liked: Cleanliness, amenities
We stayed only one night. We were allowed early check in and late check out as we had flight the following evening. Location excellent , very clean room , close to metro. Very good value for the money
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2020

8/10 Good

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bom com apartamento confortável! Simples e sem grandes luxos porém com um atendimento excepcional. Tivemos suporte da equipe da recepção e das camareiras a todo o momento. O hotel não dispõe de area de lazer, porém, com a rotina de passeio que tínhamos, isso não nos fez falta. Apartamento completo com mini cozinha. Possui geladeira no apartamento, porem não é abastecida (não existe aqueles minibars no quarto). O hotel está localizado no centro de Santiago, ao lado do Cerro Santa Lucia, é perfeito para quem quer conhecer a cidade e precisa ir pra várias direções.
Stayed 1 night in Nov 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Staff was very professional and courteous. The location was great with a lot of restaurants close by. The neighborhood reminds you of Berkley California!
Stayed 12 nights in Oct 2019
Response from E-commerce Manager on 11 Nov 2019
Thanks for your comments. It's a plesure for us to know you liked our property. Thanks for your preference and we hope a new visit in your next time in Santiago.

8/10 Good

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from E-commerce Manager on 4 Nov 2019
Thanks for your preference!

8/10 Good

Mert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from E-commerce Manager on 9 Oct 2019
Thanks for your preference.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location, views and comfortable bed. The loft apartment had all the basic requirements and we really enjoyed our stay here!
Stayed 2 nights in Jul 2019
Response from E-commerce Manager on 8 Jul 2019
We are pleased you liked our property. We will waiting you in your next stay in Santiago. Thanks for your comments

2/10 Terrible

pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad service noise as hell we coulend sleap al all
Stayed 1 night in Feb 2019
Response from e-Commerce Manager on 5 Mar 2019
Thanks for your comments.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was an apartment with kitchen and living room. Kitchen could have supplied dishtowel and potholders. The man at the front desk was extremely helpful. Although it was in another building there was a laundry room. The air conditioner was located on the first level and there was nothing, not even a fan for cooling the loft where the bedroom was located.
Stayed 3 nights in Feb 2019
Response from e-Commerce Manager on 18 Feb 2019
Thanks for all your comments. They will be helpful to improve our service. Thanks for your preference, too.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Reception staff were very friendly and spoke English. Our room was large with a kitchenette including 2 hot plate stove, microwave, refrigerator and just enough crockery and utensils for two. There were no easy chairs to sit on although there was plenty of space to accommodate 2 chairs. There were on 2 small stools to sit at the half table attached to the wall and 1 straightbacked chair. Breakfast was delivered each afternoon on a tray but it is the same thing each day juice, yoghurt/muesli, ham & cheese sandwich, milk, tea & coffee. The sandwiches were dry and only improved slightly if you microwaved them for a few seconds. We would have preferred bread to toast (there was a toaster in room) with condiments. Location was very good....near subway station and within walking distance to many sites. Self-service laundry is in another building where you have need two keycard access. Outside building “B” is a dispensing machine where you buy tokens for wash cycle and detergent. Tokens are sold in 2, 3 or 4’s but as washing machine instructions are in Spanish I guess 2 tokens would be a light load. The laundry is part of a residential block of 21 floors and the process of using the facility is difficult. We decided to wash our clothes in the bathtub and hang on balcony. We did experience petty theft by cleaning staff....snack items would disappear each day and it was evident that our belongings were tampered with on a daily basis. Fortunately there is a room safe.
Stayed 4 nights in Jan 2019
Response from e-Commerce Manager on 18 Feb 2019
Thanks for all your comments. They are very helpful to improve our services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from e-commerce Manager on 23 Jan 2019
Thanks!

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019
Response from e-Commerce on 23 Jan 2019
Thanks!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in Santiago
Great location easy walk from hotel to the centre of town.
Stayed 1 night in Jan 2019
Response from E-commerce Manager on 22 Jan 2019
Thank you for your comments.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The loft was spacious and has a great view to San Lucia hill. The kitchen is well equipped and the stereo speakers in living room is a great plus. Staff at front desk is very helpful, got us a taxi to airport even at 3am.
Stayed 2 nights in Dec 2018
Response from E-commerce Manager on 15 Jan 2019
Thank you for your comments! We are very pleased that you enjoyed your stay with us. Thanks for your preference.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the breakfast is brought to your fridge the night before.
Stayed 1 night in Dec 2018
Response from e-Commerce Manager on 2 Jan 2019
Thank you for your comments and your preference.

6/10 Okay

Verified traveller

I like the location. I can walk to the main attractions like. Plaza de Amas, mecardo central, Plaza de Cóntitution, vega market. Also to Santa Lucia Hill and metro . What I think That need to improve is install more lights since the unit is dark. Having one fan on upstairs bedroom. The air conditioning only works for down level living room. And one more thing that the recieption area should provide drinking water for guests at check in time( lots of hotels have this.
Stayed 3 nights in Dec 2018
Response from E-Commerce Manager on 26 Dec 2018
Many thanks for your comments and suggestions.

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Buenos Aires
In a prime location - everything within walking distance - metro, grocery store, restaurants, cafes, bars and the art district. The manager and staff are very helpful in all aspects. Great place to stay.
Stayed 1 night in Nov 2018
Response from E-commerce Manager on 4 Dec 2018
Thanks for your gently comments and your preference.

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018
Response from e-Commerce Manager on 27 Nov 2018
Thanks for comment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 2 nights in Nov 2018
Response from e-Commerce Manager on 27 Nov 2018
Thanks!

8/10 Good

Saul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from e-Commerce on 20 Sept 2018
Thanks!

10/10 Excellent

Linda, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and helpful staff ln duty
Arrived for only 1 night very helpful man behind desk room was very good liked everything
Stayed 1 night in Aug 2018
Response from E-commerce on 16 Aug 2018
Thanks for your comments. We are pleased you liked our property,

6/10 Okay

Verified traveller

Disliked: Room comfort
Basic hotel and service no more than that
I spend 2 weeks for business trip. My room was on the 16th flowers and very noisy from outside such as running track car, police car, ambulance and stray dog howling during night time. I used ear plugs for sleep seriously. Location is good for everything. It is the apartment hotel, so I can cook my self, but very limited cooking hard wares.
Response from E-commerce Manager on 9 May 2018
Thanks for your comments.

10/10 Excellent

Shakira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was only here for 1 night, but I really liked this hotel! Raul greeted me upon my arrival and was very nice and helpful. I did a last minute booking so my arrival was unexpected and their system was down so he couldn't look me up on the computer, but I was still able to get my room in a timely manner. The room was a loft and was nice. I wish I stayed for more than one night! Clean and comfortable. You could hear some street noise, but nothing too crazy. The area is convenient as well. There are many restaurants and cafes o the same street and down the same street is a mall. Plaza de Armas is a quick 10 minute walk away. The front desk was also very nice about storing my bag after check-out while I walked around before leaving for the airport. I would definitely stay here again!
Response from E-commerce Manager on 9 May 2018
Thank you for your comments and we are pleased you enjoy your stay and you liked the hotel. We will wait you for a new stay!

10/10 Excellent

Jarred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from E-commerce on 17 Apr 2018
Thank you!

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, nothing really wrong with it.
Great location, easy check in, large room. However, do not expect to get the two story room shown in the image. We ended up with a much more run down room than we were expecting that looked nothing like the pictures. Each apartment, I am guessing, is different, which is not stated anywhere. We were not in what we would ever call a loft. It would be nice if they used more realistic images of what you are getting. With that said, the room was clean. It was quiet. We had a great view from our window (on 16th floor I believe?). Shower was hot and had good pressure. The wifi code they provided us did not work either. There were not enough digits in the code to even get it to remotely work. With that said, the router was in the room and you can just get the code off the back of it (it is named a different network, but works easier than going back to the reception). Check in was in a different building than the apartment, but you are basically in a building with people who live there and they just rent out random apartments that I am guessing they own. I had no real issues with the place, just expectations were higher. There was nothing really wrong with the place, just didn't leave me impressed. When they build expectations with specific pictures to try to get you to stay there, then you don't get that, you end up slightly disappointed. But, my main things were it was clean and a good location for a reasonable price.
Response from E-commerce on 17 Apr 2018
Thank you for your comments. We are working to improve that is indicated in your message.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to city centre
Spent 4 nights at this hotel while visiting a family member in Santiago. Small clean hotel very conveniently located to historic sites, markets, neighbourhoods with shopping and great restaurants. Although it was convenient to have breakfast delivered to the room the previous evening, it was the same each day and we really only had the fruit, fruit juice and coffee and we supplemented with our own yogurt, an egg or some cheese.Small galley kitchen was nice to have.
Stayed 8 nights in Feb 2018
Response from E-commerce on 21 Mar 2018
Thank you for comments.

8/10 Good

Peter, Larrakeyah

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel, close to everything
The apartments were well designed and easy to live in.The kitchen was functional, the location was very close to everything n the heart of the city. If you get an apartment facing Huefanos st, it will be noisy until midnight and the random noises in the night will continue randomly throughout the night. This would make it would be hard for light sleepers. There are three towers and only tower D has these issues. I believe that the location is the great draw card for this hotel, you can walk to Alm Mata and at least half of the attractions the city has to offer. 7 of the 13 stops on the Santiago hop on hop off bus are within walking distance. The only issue with being in this part of town is the purse snatchers. I do not believe that there is any risk to personal safety, but if you leave a bag on the table or chair next to you while you eat, it is likely that someone will run off with it. This is true of the entire city, however it is more prevalent in this area. The hotel has a supermarket next door, a chemist nearby and good laundry facilities on lvl 22 in tower B. I would stay here again if I visited Santiago for more than a few days.
Stayed 6 nights in Jan 2018
Response from Juan Carlos on 6 Feb 2018
Thank you Peter for all your comments. We're hoping see you a next time.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO Choice non-health-minded breakfast .
The breakfast leaves no choice of food- we do not eat their choices of food (for instance sugar-addded juices and yogurt that contains FAT. Also ham, so we had to eat elsewhere & money and food was wasted.
Stayed 1 night in Jan 2018
Response from Juan Carlos on 30 Jan 2018
Thank you for your comments.

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park Plaza Apart Hotel
It was great! Very nice and clean, loved the location. Very comfortable.
Stayed 2 nights in Jan 2018
Response from Juan Carlos on 30 Jan 2018
Thank you Robin!