LOVE this hotel! The friendly, helpful staff are the stars here. All speak some English; front desk staff speak excellent English. The hotel appears to cater to English-speaking guests, tho not exclusively. The staff helped us with arranging a car to pick us up at the Port of San Antonio, and for a car to the airport. Prior to our arrival, they responded very promptly to email correspondence. The room is very clean with modern ensuite bathroom. The room was not large but very comfortable with AC. A breakfast is served each morning and an honor bar is set up each evening. You can take breakfast or your drinks in the large lounge, or in the lovely, enclosed garden. This hotel reminded me of the best boutique hotels in Paris but with friendlier staff! Location is excellent, on a quiet street in Providencia neighborhood, lined with very good restaurants, 1/2 block from a major boulevard, 3 blocks from the river sculpture park and about 6 blocks from one of the "Hop-on Hop-off" bus stops and from a subway stop. Excellent all-around. Pictures on Hotels.com are accurate.