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Reviews of Hotel Los Españoles Plus

3.5 out of 5
Hotel Los Españoles Plus
Av. Santa Maria 2828, Santiago, Santiago Metropolitan Region

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 76 reviews" "
Rating 8 - Good. 37 out of 76 reviews" "
Rating 6 - Okay. 4 out of 76 reviews" "
Rating 4 - Poor. 2 out of 76 reviews" "
Rating 2 - Terrible. 1 out of 76 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to station and GREAT STAFF
The locations is not the best from town but it is across the road from a great shopping centre and 10 minute walk from the station which is in turn 10 minute ride from the main area [Plaza de Arms University De chile stop]. The best thing about the hotel were the staff. Staff would go out of their way to mark things on our maps, make personal recommendations and check how things were or things they were recommended. This was a close second to the rooms that were impeccably clean and had the fluffiest and whitest towels we came across in south america. The beds as well were fanastic.

10/10 Excellent

Peter, Uttoxeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Understated little gem for business or leisure
The service from all staff was outstanding. They couldn't do enough for you. They spoke English and were really friendly.

8/10 Good

Katherine, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at the hotel were very helpful. Very close to the mall - 5 mins walk. 10mins walk to the metro station.

10/10 Excellent

Xiaofeng, Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The hotel was in good shape, close to a highway and little noise (you need close double windows), the room was clean but the elevator was a little smelly due to a recent painting). The breakfast was very good, the hotel service was good and nice. The location was Ok and 10--15 minutes walking to the shopping mall.

8/10 Good

Iain, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Excellent location for Provedencia malls and restaurants, just a short walk over the river. Hotel has a tour car that can be be booked for airport connections at an additional charge. Hotel staff are very helpful and speak English if required.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel! The rooftop pool was amazing and the rooms were excellent.

10/10 Excellent

Jeannette, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western
Great customer service!!!

6/10 Okay

HUGO, ECUADOR

Liked: Cleanliness, property conditions & facilities, room comfort
THE HOTEL IS GOOD, CLOSE TO THE BUSINESS AREA AND CONFORTABLE

8/10 Good

FrenchRachou, Michigan

Liked: Cleanliness, staff & service, room comfort
Convenient and nice place to stay
I stayed there while in business trip and had a great experience. The service is great, I reached in the morning, 8am and I could take my room (it's not always the case, just because it was ready). Personnel speaks English, comfort of the room is GOOD! I had a room on 1st floor with a little patio with a table and 2 chairs so I could enjoy the beautiful weather - I got lucky I guess but at night you can hear the kitchen personnel having a drink at the end of their service, I just called the front desk and 10 sec after I didn't hear a noise! They have a nice pool with long chair and seem to have a nice spa as well. Breakfast was pretty decent! You have one of the biggest shopping center very close by, 5 min away walking distance, the neighborhood is safe, I was walking at night by myself, no issue nor feeling of not being safe. I highly recommend this hotel! Would stay there again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location but accurately found via GPS!
Excellent location but it took us nearly an hour to find this place coming in from Argentina and with a GPS. Had to ask several stores where it was. Front desk on check-in in the early evening was just EXCELLENT. Made several calls for us when the recepient would most likely have spoken Spanish (rather than the primarily English speakers we are). Just a charming and helpful man. Volunteered to find a car and driver for us the next day if our original did not work out. Very helpful about the wi-fi. Breakfast was also excellent--lots of choices and pleasing surroundings. Room was roomy, bed comfortable, towels were huge.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Leo

Liked: Cleanliness, staff & service
No heater in the room...freezing!!!
Price was ok, across the highway is the costanera mal but you have to walk in the dark and no walkways to cross so watch out for fast cars...hotel is small but ok, worst part is that room had no heater and it was only 8 degress, it was freezing even with double blankets...i will not stay again...

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Not recommended
Checked in early with colleagues, only one room available, told it would be 20-30 minutes, ended up 2 hour wait. Wouldn't mind if given realistic time. Local dogs howling at night are a real nuisance. Found room garbage stored in bags under bed from one day to next. Got some food poisoning from restaurant one night. Know it was there because otherwise was eating pretty much same as colleagues. Insufficient staff. On check out had a plane to catch, ordered a taxi, was going to be a few minutes, after 45 mins no show self and colleague had to walk into town to try and grab a taxi, was last one to check in to flight.

2/10 Terrible

Ms expat traveler

Disliked: Staff & service, room comfort
Poor customer service- did not recognize our reservation
We arrived and were very pleased with the exterior and lobby-modern, clean, nicely taken care of. However, that first impression was the last good thing about it. As soon as we approached the front desk, the clerk was barely civil, said he had never heard of us, and because we didn't have a print out of the reservation (in spite of showing him the email and conf numbers on our smart phones) he refused to honor our PREPAID reservation and said they were full. He called their sister property, the 3-star hotel down the street, and shuttled us there before we could protest. That hotel was fine, but very noticeably downmarket from the PLUS- no elevator, old rooms, though the people were nice. I tried calling in a complaint and they said they couldn't do anything bc they'd called the clerk at the original hotel and were told that we'd been given a comparable room. They asked that I fax in a complaint, which was impossible at the time. Overall, it made a stressful business trip even more of a hassle. Would not return.

8/10 Good

JC, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great option with a few cons
I travel often to Santiago for business, and usually stay at hotels in El Golf. This Best Western option was a last minute decision that worked out great. The newest wing of the hotel is quite modern and rooms are very comfortable, breakfast are nice and restaurant overall is quite good. The location is walking distance to El Golf area but a longer walk than usual for me. My main gripe is the noise coming from the highway for rooms facing East, they really should have gone for noise-proof windows. I would stay again here but would ask for a room away from the highway side.
Response from General Manager on 15 Nov 2016
Dear JC many thanks for your comments is a quiet area is true of the highway, on your next visit make mention of interior room

10/10 Excellent

John Gilbert, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was OK
Staff was pleasant, rom was fine - would stay there again
Response from General Manager on 15 Nov 2016
Thanks you very mnuch for your comments see you in the next time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip to the Santiago area
Outside the city center so only by taxi you can go out to dine. No taxi stand so waiting 10 min Easy when by own or rental car as it is close the highways. But the driving instruction to get there must be more clear on their site!! When you have no plans for social live at night, just a good, clean, friendly, easy to reach hotel with a (too) simple restaurant, this is a very good place!
Response from Alvaro MArin on 15 Nov 2016
Thanks for your comments and suggestion waiting for you in a next stay in santiago.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
nice, new, efficient, small hotel very well located
very nice hotel. all brand new. prices are very competitive. only disadvatages are: room size (pretty small compared to normal 4/5 star hotels) and walls are very thin which means that noise from outside is heard in the rooms
Response from Alvaro Marin on 15 Nov 2016
Thanks for your comments and suggestion we have different types of room maybe in your next visit we give you a better room

10/10 Excellent

John, Eastbourne, East sussex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great example of quality and value!
The only criticism that could be made was that the walk to the town center took about 20 mins. Not long, but in the heat of mid-summer it was worth mentioning. But the plus points so far outweighed this criticism, that I am almost reluctant to mention it. The other side of the coin is that being further away from the town centre meant a very peaceful environment!
Response from Alvaro MArin on 15 Nov 2016
Thank you very much for your comments and suggestions,

8/10 Good

CHUN YEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An inexpensive hotel
Hotel room is clean and comfort. The swimming pool is a bit small but can enjoy super city view. Location is just 5-10 mins walk to the SKY mall, the tallest building in SA, but needs 15 mins walk to the nearest metro station. Breakfast is very good. Counter staff is very friendly, nice services.

4/10 Poor

Fernanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PROPAGANDA ENGANOSA!!!
Foi péssimo. Anunciam um quarto novo e caro, mas na hora do checkin nos entregaram um quarto velho e com cheiro de mofo. Reclamei na recepção do hotel e informaram que não havia disponibilidade na parte nova do hotel, só na velha. Disse que estava muito insatisfeita por não ter esse tipo de informação no site de anúncios "HOTEIS.COM" e o recepcionista nos informou que não colocam para não ter esse tipo de preferência informada... que infelizmente não poderia fazer nada. Foi total propaganda enganosa e o café da manhã é muito fraco. A única coisa razoável é a localização.

10/10 Excellent

hector josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Limpio y con buen servicio de Internet
Habitaciones limpias, Servicio de Internet va bien con wifi y tienes acceso a Ethernet en la habitación. Cerca del costanera Mall y del centro financiero de la providencia en Santiago. Aunque las habitaciones son pequeñas cubren las necesidad de un viaje de negocios

8/10 Good

Jorge Aníbal, Mendoza, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorpresa en el último desayuno
Buena estadía y buena atención del personal. El desayuno estaba incluido de 7-10hs. Salimos del hotel a las 6,20. Nos cobraron $13.000 por dos personas aludiendo que no estábamos dentro del horario. Precio excesivo y sorpresivo. Mala política de servicios. El resto muy bien.

10/10 Excellent

LUCIANO, Cachoeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100%
Impecável serviço e limpeza

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zona muy tranquila, con parques para dar un paseo o correr. Solo cruzar el rio y estamos en providencia mi zona preferida de Santiago con sus restaurantes personalizados , susa cafés sus centro comerciales, sus parques sin olvidar Tolabava o el callao para seguir hasta los condes. En el Hotel la gente muy amable, y disponible.Recomendo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom hotel
Hotel muito confortável com um bom café da manha. Quarto amplo com dois ambientes. Não há ar condicionado no local onde se dorme apenas na ante sala o que deve ser desconfortável no verão. Sugiro colocar a televisão que fica no quarto um pouco mais alta pois fica difícil de enxergar quando está deitado.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

ENRIQUE, Cali

Liked: Cleanliness
No me fue bien
La habitación no era cómoda y pedí cambio desde mi llegada y a pesar de haber habitaciones disponibles, álvaro, el jefe de reservas no me quiso ayudar. De otro lado, me recomendaron un servicio de taxi en la recepción que me cobró el doble de lo que usualmente cuesta. Un punto a favor fue el servicio del restaurante y la atención de Rafael.

10/10 Excellent

CARLOS, Valencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Excelente hotel de calidad y junto al centro comercial Costanera

8/10 Good

VICTOR, Sao Bernardo do Campo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção na Providência
Bom hotel! Novo, wifi lenta e grátis, mas funciona! Café da manhã bom.

8/10 Good

ORLEANS, Sao Paulo

Liked: Cleanliness, property conditions & facilities, room comfort
Bom/custo beneficio, bem localizado
Boa

8/10 Good

MARCELLE, Rio de janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ok
Boa localização, hotel novo, quarto confortavel. Precisa melhorar o café da manhã (pouca variedade), atendimento da recepção apos as 23h e trocar a banheira por um box padrão (muito apertada e perigo de escorregar).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotell nära till tunnelbanan.
Vi bodde en natt på hotellet som ligger nära tunnelbanan och det helt invid det nybyggda shoppingcentret med utkiksterass över hela Santiago. Bra rum, men air-conditioningen kunde fungerat bättre. Skönt med en takpool att kyla av sig i. Frukosten var ok, men inte mer.

10/10 Excellent

roberto daniel, Lujan buenos aires Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL 10 PUNTOS
excelenta estadia

10/10 Excellent

VERONICA, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto. El hotel super lindo, la ubicación está bien. Si bien es del otro lado de la avenida y esta un poco "alejado" es solo cruzar una calle, no molesta hacerlo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente zona, segura. muy buena experiencia

8/10 Good

luiz

Liked: Cleanliness, staff & service, room comfort
hotel bom, internet pessima !!!
Hotel muito bom, atendimento e servicos ok, cafa da manha razoavel. a cunica coisa que nao é boa é a internet no quarto, muito devagar mal da pra baixar o email.

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto
Muy bien

8/10 Good

FEDERICO NICOLAS, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities
Inviertan un poco en los jabónes
El hotel esta bien. El aspecto exterior es excelente, pero internamente es de techos muy bajos, oscuro y parece muy antiguo. Los pasillos tienen luces que se activan cuando uno pasa. El problema es que se encienden solo cuando uno esta cerca del detector y duran poco tiempo encendidas. El baño deja mucho que desear, muy chico, pero lo mas molesto es el jabon que dejan. Es incomodisimo ya que es super chico y de bajisima calidad. Es una tonteria, pero resultaba imposible bañarse.

8/10 Good

EDSON, SAO PAULO

Liked: Cleanliness, property conditions & facilities
SANTIAGO LEGAL.
DE EXCELENTE, É A LOCALIZAÇÃO NO BAIRRO PROVIDÊNCIA. PRÓXIMO DOS MELHORES RESTAURANTES, SHOPPING, METRÔ. PONTO NEGATIVO: SE PRECISAR DE TAXI, NÃO PEDIR NA RECEPÇÃO. EXISTE 'ACORDO' COM PARTICULARES E O PREÇO É A PARTIR DE 5.000 PESOS (TAXI NORMAL PARA O MESMO PERCURSO = 1.200 PESOS),

10/10 Excellent

CAMILLA, Recife - Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IMPRESSIONADO!!!
Hotel confortável, quartos amplos, funcionários atenciosos e limpos, café da manhã bem servido, e com uma ótima localização, ficando centralizado entre os bairros de providência e Los Condes, próximo de um dos maiores e mais modernos shoppings de Santiago, de restaurantes e bares e também não muito distante do parque bicentenário. Recomendo muito o Hotel. Preço bom e ótima qualidade geral.

10/10 Excellent

JOSE REINALDO, sao paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom e otima localização
Hotel pequeno, confortável, atendimento cordial, café muito bom e ótima localização.

10/10 Excellent

CARLOS, Valencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Excelente hotel siempre voy desde hace años.

8/10 Good

Seongtaek, Incheon

Liked: Cleanliness, property conditions & facilities, room comfort
로스 에스파뇰레스
에어포트 픽업을 커멘트에 달았는데 전혀 반영이 되지 않아 공항에서 삐끼들을 통해 리무진을 이용해야 했고 몇가지 만족스럽지 못한 부분도 있었지만 걸어서 3분거리에 Costanera센터가 있고 산티아고의 남산인 산크리스토발이 걸어서 1시간거리 (주말에 등산도 가능)에 있어 좋았습니다. 저는 상사와 같은 방을 쓰게 되었는데 생각보다 방이 작으므로 혼자가 아니라면 비추천합니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melhor da viagem foi o HOTEL
Em poucas palavras "MARAVILHOSA"

10/10 Excellent

Marcos Cassio, Valinhos/SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo com certeza
Fomos muito bem atendidos, principalmente pelo Paul e pelo Alvaro, muito gentis e nos auxiliaram com dicas de turismo e reservas de passeios. Ótimo café da manha. Limpeza do hotel e do quarto, impecável. Localização excelente, em frente ao Shopping Costanera Norte, local seguro. Com certeza voltarei a me hospedar neste hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel muy bien ubicado
sin problema alguno. El desayuno me gusta mucho, surtido de frutas, panes, quesos y unos muy buenos postres y galletas

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bom Hotel boa localização
Boa localização, 1 quadra do shopping e metro. Cama um pouco desconfortavel cochao ruim bom café da manhã e funcionarios extremamente atenciosos