Premium bedding, down duvets, iron/ironing board, cots/infant beds

Reviews of Casa Ojai Inn

2.5 out of 5
Casa Ojai Inn
1302 E Ojai Ave, Ojai, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Merilee

Travelled with family, Travelled with pets
Liked: Cleanliness
Kind of expensive for an average motel.
Stayed 2 nights in Mar 2024
Response from Team on 25 Mar 2024
Thank you for sharing your feedback, Merilee. We're sorry to hear that our pricing did not meet your expectations. We strive to provide excellent value through our services and amenities, and we're continually looking for ways to enhance our guests' experience without additional costs. We hope to have the opportunity to better serve you in the future and show you the full value that our motel can offer!

6/10 Okay

Jessica

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Cam on 18 Mar 2024
Hi Jessica,Sounds like we could improve. Perhaps you could call us with your feedback? Feel free to contact our GM.Kind Regards,

8/10 Good

Jean, Missoula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 3 nights in Feb 2024
Response from Team on 29 Feb 2024
Thank you for the kind review, Jean! We appreciate you taking the time to leave positive feedback for our staff and team. We will let the team know that you found them friendly and helpful! Thank you for choosing to stay with us. We look forward to hosting you during your next visit to Ojai!

10/10 Excellent

Vikrant

A
Stayed 1 night in Feb 2024
Response from Trilby on 20 Feb 2024
Thank you!! Please visit us again.

10/10 Excellent

Katey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the free bicycles and locks you can take out. The room was clean and well kept.
Stayed 2 nights in Jan 2024
Response from Trilby on 20 Feb 2024
Thank you, and yes the bikes make it easy to get around in Ojai! Glad you enjoyed your stay.

10/10 Excellent

Jonathan

Stayed 2 nights in Jan 2024
Response from Cam on 19 Jan 2024
Jonathan,Thanks for taking the time to review us. We appreciate your business!

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cam on 19 Jan 2024
Thanks Ellie!We really appreciate you taking the time to review us. Hope to see you again soon.

10/10 Excellent

Susie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Casa Ojai. Rooms are very spacious and clean. It’s quiet. Get a great night sleep. Don’t hear neighbors. Dog friendly. Easy 1 mile walk to town.
Stayed 2 nights in Dec 2023
Response from Cam on 19 Jan 2024
Thanks Susie!We're glad you found our abode quiet and comfy. Really appreciate you taking the time to share.

6/10 Okay

sarah

Needs updating, beds are so soft and fold in, pillows not comfortable. Could be a cute place but needs a major facelift and remodeling
Stayed 2 nights in Dec 2023
Response from Cam on 19 Jan 2024
Hey Sarah,We're sorry we didn't measure up for you. We've identified your room and confirmed the bed has issues, and will be taking action to replace it asap. Thanks for the heads up! Did you know that our *patio* rooms *have* recently been updated with new furnishings? Hope you'll come back soon!

6/10 Okay

Peter

Travelled with family
Liked: Staff & service
Friendly but basic
Very friendly and kind service arranging a late check-in for us. Unfortunately the facility itself is a bit tired and cleaning does not seem to be completely on point as we found some trash and bugs in our room.
Stayed 1 night in Dec 2023
Response from Cam on 19 Jan 2024
Peter!I'm so sorry you encountered a room that wasn't fully clean. I hope you brought it to our attention so that we were able to address it asap. Would love to get your thoughts on how we might "wake up" the place for you???Appreciate you taking the time to review us.

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service
Think twice if you need to work from the hotel
Staff friendly and accommodating. Very loud heater. Very unreliable internet in room and lobby. Poor power source access at the desk which makes that work space less useful.
Stayed 2 nights in Dec 2023
Response from Cam on 19 Jan 2024
Hey Lawrence,I'm so happy to hear that you enjoyed our staff, but sorry to hear about the heater and the internet. We are in the process of replacing our heating units...it could be that you just happened to get one that hadn't been replaced yet. Sorry!I am surprised by your internet experience, as we have a solid WiFi system by Unifi which broadcasts high speed internet by Spectrum. Our Unifi dashboard is monitored regularly, usually indicating a client experience of "Excellent" and our download speeds usually exceed 600Mbps.

4/10 Poor

Hillary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
One of the staff members was unhelpful & rude.
Stayed 2 nights in Nov 2023
Response from Cam on 19 Jan 2024
Dear Hillary,I'm very sorry that you had a bad experience with a staff member. I have to say that is very unusual for us, as our staff are naturally friendly and usually aim to please.If you would message or email me directly with the date and time of your encounter, I'd like to look into it further.

6/10 Okay

Jackilynn

For the amount that we paid for the stay, I would have expected that house keeping would come by during the day to take out trash and give us fresh towels.
Stayed 2 nights in Nov 2023
Response from Cam on 19 Jan 2024
Hi Jackilynn,I'm sorry that you felt we could have done better, but I'd like to remind you that we make it very clear in our guest agreement that we do not offer daily housekeeping, rather only on the 3rd day. As I see that you stayed with us for 2 nights, that would have meant no service. That said, if a guest does make a special request for additional towels or amenities, we will do our best to fulfill it.Thanks for letting us know.

2/10 Terrible

Cristina

Liked: Staff & service, property conditions & facilities
The tv doesn’t work & they didn’t do nothing about it
Stayed 1 night in Nov 2023

10/10 Excellent

Guy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Cam on 18 Nov 2023
Hey Guy!Thanks so much for taking the time to share your experience with us. Short but sweet, is still sweet.Kind Regards,

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and convenient to downtown Ojai. The room had all we expected and was comfortable.
Stayed 3 nights in Nov 2023
Response from Innkeeper on 13 Nov 2023
We are so glad to hear your stay was good, we hope to see you in the future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great staff.
Great staff, lovely hotel, thank you :-)
Stayed 6 nights in Oct 2023
Response from Trilby on 8 Nov 2023
Thank you, Robert! We're delighted to know you enjoyed your stay with us. Hope to have you visit us again.

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time in Ojai. Walking distance to almost everything. I've already booked for a return trip next year.
Stayed 4 nights in Oct 2023
Response from Front Desk on 6 Nov 2023
We are so happy you enjoyed your stay in Ojai and our property, can't wait to see you next year!

6/10 Okay

Robin H

Travelled with partner
Liked: Cleanliness, staff & service
The stairs are dangerous. My husband fell on them and injured his head, knees, and hand.
Stayed 2 nights in Oct 2023
Response from Cam on 31 Oct 2023
Dear Robin,I'm very sorry to hear about your husband, and I sincerely hope that he is doing well.I would like to ensure that we thoroughly evaluate the cause and address it to minimize fall risk to the greatest extent possible.If you would please contact the hotel directly and request the GM, I would like to speak with you further. Kind Regards,

6/10 Okay

John, King City

Disliked: Staff & service
The room was fine but the staff was disconnected and pretty unfriendly. Office is open at 8am and they showed up late. Called after hours number and no one answered. Basically a room with a tv and nothing else. You all could do better
Stayed 3 nights in Oct 2023
Response from Cam on 27 Oct 2023
Dear John,I'm so very sorry that you experienced a lack of staff professionalism. You are right, we can and should do better. I have researched the situation and identified where we failed, why and enacted measures to avoid such issues in the future.Usually, our staff receive rave reviews, but we let you down this time. I appreciate you taking the time to post your review, it matters, we do care. I hope you'll give us another chance to show you that we are more than just a room and a tv!Kind Regards,

10/10 Excellent

tommy

Stayed 1 night in Oct 2023
Response from Trilby on 8 Nov 2023
Thanks for the great rating! Please visit us again.

8/10 Good

Naomi

Stayed 2 nights in Oct 2023
Response from Trilby on 8 Nov 2023
Thank you for staying with us, we appreciate you taking the time to rate your stay!

2/10 Terrible

Alexis M

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we didnt get room service, coffee maker didnt work, very unpleasant manager, room had zero trash in the bathroom and felt like it wasnt fully cleaned
Response from Trilby on 9 Oct 2023
We are so sorry you didn't enjoy your stay with us. Our confirmations clearly state that we do not offer daily housekeeping, but are happy to provide fresh towels and extra coffee daily. The coffee machines are tricky but we test them regularly and we're always happy to come to your room to help you operate them.

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean room and reasonably comfortable. Appears recently remodeled but the core is an old motel-no ‘comforts’ so just a place to land at the end of the day.
Stayed 2 nights in Oct 2023
Response from Cam on 27 Oct 2023
Dear Christopher,Thanks for taking the time to post your review, and, thanks for noticing our recent furniture upgrades! :)Of course, our cozy and spacious inn was originally designed as a typical "motel", though we've done our best to enhance guest experience with higher end furnishings, tree-covered patios, an attractive and comfortable pool/spa area, high-speed wi-fi, in room snacks and beverages, and free bike (helmet and lock) loaners that are a favorite of families and couples alike!Maybe next time you'll venture to land on a bike and take a nice swim afterwards! ;)Kind Regards,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Trilby on 9 Oct 2023
Thank you!

10/10 Excellent

Brock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family owned hotel. Very clean and well kept. The staff is super friendly. Highly recommended.
Stayed 1 night in Sep 2023
Response from Trilby on 9 Oct 2023
We're so glad you enjoyed your stay! We hope you visit again soon.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for an Ojai getaway.
Comfortable beds, and our room at the back of the hotel was fairly quiet. A/C was a little noisy but not needed at night. One bed had a severe squeak; we used the other..
Stayed 2 nights in Sep 2023
Response from Trilby on 21 Sept 2023
Happy to hear you enjoyed your stay! Hope you will visit us again.

10/10 Excellent

Del

Stayed 1 night in Sep 2023
Response from Doug on 20 Sept 2023
Thank you for you response to your stay. We're very glad you had a wonderful time and look forward to serving you again soon.Best regards,Doug

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Trilby on 20 Sept 2023
Thank you for posting a 10 out of 10 review! We appreciate your taking the time to rate your stay at the Casa Ojai Inn and hope you'll visit us again soon.

10/10 Excellent

Kelli

Stayed 3 nights in Sep 2023
Response from Trilby on 9 Oct 2023
Thank you!

8/10 Good

Steve

Travelled with group
Liked: Amenities
The hotel was conveniently located for my travel and the front desk ladies were great.
Stayed 1 night in Aug 2023
Response from Doug on 8 Sept 2023
Hi Steve,Glad to hear from you and that you had a great stay and look forward to seeing you again soon.Best regards,Doug

4/10 Poor

karen

Stayed 2 nights in Sep 2023
Response from Doug on 8 Sept 2023
Hi Karen,We're sorry to see you did not have a great stay. If you like, please reach out to us and let us know what we could/should have done to make your stay great.Your welcome to ask for me.Best regards,Doug

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and nice ! Close to all restaurants !
The staff was very helpful with restaurants and directions . Rooms were clean and spacious . Towels could be a little softer and a microwave in the room would have been nice for late night. ( there is one in the office) The pool and hot tub are salt water which was nice and refreshing . It was affordable and quiet ! Thanks for a great stay !
Stayed 3 nights in Aug 2023
Response from KN on 6 Sept 2023
Thank you for staying with us at the Casa Ojai and SuNido inn.We are happy you enjoyed your stay and hope you will choose us in the future.

10/10 Excellent

Elmare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very easy check in. Very quiet and beautifull environment!
Stayed 2 nights in Aug 2023
Response from KN on 6 Sept 2023
We are very happy you enjoyed your stay with us at the Casa Ojai and SuNido Inn.And hope you will stay with us in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from KN on 6 Sept 2023
Thank you for your reviews.I am happy you enjoyed staying with us at Casa Ojai and SuNido inn.

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel located not far from downtown Ojai. Relaxing pool area. Front porch areas for some units.
Stayed 1 night in Aug 2023
Response from Kat on 26 Aug 2023
Thank you Norma for your wonderful review.So glad you enjoyed staying with us at Casa Ojai.

8/10 Good

Victoria

Liked: Staff & service
Convenient location. Bit noisy from main road.
Stayed 3 nights in Aug 2023
Response from kat on 26 Aug 2023
Thank you, Victoria I am very happy you enjoyed our convenient location. at Casa Ojai .

8/10 Good

Marcia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Doug on 26 Aug 2023
Hi Marcia,We appreciate your feedback and look forward to seeing you again soon!Thank you,

10/10 Excellent

Anita

Stayed 1 night in Aug 2023
Response from Doug on 8 Sept 2023
Hi Anita,We appreciate your letting us know that you had a 5 out of 5 stay. We look forward to serving you again soon.Best regards,Doug

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly good
The room was very nice and clean. My only objection is they charge $12.50 for water and Wi-Fi which was not advertised.
Stayed 1 night in Aug 2023
Response from Cam on 17 Aug 2023
Dear Paul,Thank you so much for taking the time to submit your review. We're very pleased you enjoyed your stay.I'm sorry you didn't catch our Fees & Policies section on Hotels.com which states, "Service fee: USD 12.98 per accommodation, per night". Unfortunately, Expedia/Hotels.com does not provide us with a means to add details or customize the name of the service fee, just a checkbox.In fact, the service fee is actually an amenity fee that covers the following:- Pool, in-ground hot tub, and towels- High speed internet and Wi-Fi- Bicycle loaners, helmets, and locks- Parking- In-room bottled water and packaged snacks- In-room and lobby coffee, tea and creamerWe hope you'll visit us again soon.Kind Regards,Cam

6/10 Okay

Heung-Wah, Redwood City

Stayed 12 nights in Jul 2023
Response from Cam on 17 Aug 2023
Dear Heung-Wah,Thank you for taking the time to place your review. We'd love to hear what we could have addressed to improve your stay.Feel free to respond here or call and ask for me at the front desk.Kind Regards,Cam

10/10 Excellent

Moonyeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in / check out was smooth and easy with friendly staff. Room was clean and comfortable. Easy access to Ojai activities.
Stayed 1 night in Aug 2023
Response from Trilby on 11 Aug 2023
Thank you for taking the time to share your opinion! We are glad you enjoyed your stay and hope you will visit us again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Trilby on 11 Aug 2023
Thank you we are so happy to know you enjoyed your stay!

10/10 Excellent

Jeannette

Liked: Staff & service
Shower dirty
Stayed 2 nights in Aug 2023
Response from Doug on 9 Aug 2023
Hi Ms. Jeannette,Thank you for feedback. We will address this right away as it is important to us that you have the best experience with us.Best regards,Doug

8/10 Good

Suzanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Doug on 5 Aug 2023
Hi Suzanna,We appreciate your feedback and look forward to serving you again soon.Best regards,

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, cozy beds & clean room
Everything was great. We didn't use the pool. The room was very clean and the linens and bed very comfortable. The shower soap was out but I planned on using my own anyway. We really loved our stay and have no complaints.
Stayed 4 nights in Jul 2023
Response from Cam on 8 Aug 2023
Dear Wendy,We very much appreciate your kind review. I'll make sure staff are more diligent to refill soap dispensers.We hope to see you again soon,Cam

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Doug on 11 Aug 2023
We appreciate your feedback and look forward to serving you again soonBest regards,

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Jul 2023
Response from Trilby on 11 Aug 2023
Thank you!

6/10 Okay

Alfredo, San Francisco

Travelled with family
Liked: Cleanliness, staff & service
Very affordable prices. Nice staff. But faulty on details: no soap in shower dispenser; no pool towels in pool area; noisy A/C that does not cool room unless set to low temperatures; uneven stair steps
Stayed 1 night in Jul 2023
Response from Cam on 8 Aug 2023
Dear Alfredo,Thank you for taking the time to review your stay. Though our staff does their best to ensure soap and towels are available to guests, such items are sometimes overlooked. I trust you were able to notify the front desk to remedy each issue. We do keep additional pool towels at the front desk.Regarding the AC, we are in the process of replacing older units which should reduce noise and increase efficiency.We look forward to your next stay.Kind Regards,Cam

6/10 Okay

Deborah

Liked: Cleanliness, property conditions & facilities
Hotel is in Ojai!
Stayed 2 nights in Jul 2023
Response from Trilby on 11 Aug 2023
Thank you for posting your review.