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I stayed at the hotel while visiting nearby colleges for my daughter. The hotel is very clean. Everyone was friendly. The surrounding area was okay, nothing bad but really nothing to do either but it was only about a half hour to San Jose. The WiFi didn't seem to work that well but I really did not expect it to since most hotels WiFi is not the best. The breakfast was decent. I would definitely stay again.
I love staying at Homewood Suites. The mattresses are the main reason but also the hot breakfasts and the little snack with beer and wine during the week. Yes, you pay a little more for the hotel but always worth it. I also like the decor of the hotels and the rooms. Always updated and modern but with a warmth.
It was fantastic.. my wife and I got some good quality time in while I was able to work. In the future I will always use Homewood Suites. They serve a buffet breakfast and a buffet dinner... that's all included in your stay.. comfortable beds.. ample bedding.. nice ambiance with the fireplace... kitchen.. they also accept pets.. my poor pup just had surgery and he was comfy also. Park across the parking lot figr pups to go potty. . Simply awesome!!!!
Beautiful spacious room, The kitchen was larger than mine at home. The breakfast buffet was great. Not your average “free breakfast”. Lots of options and many staff members cleaning and refilling food. Other than the spa being under construction, it was a perfect visit. I will be back!
Walking distance to the Newpark Mall and so very many restaurants in the area. Great breakfast and comfortable place to hang out. The only downfall is the tiny fitness room.
Overall my family and I had a great experience at the hotel. Breakfast was great, with many options. Sofa bed was very uncomfortable and extra blanket provided was very stiff and scratchy. Also, water pressure in the sink and shower was incredibly light.
Check in bad customer service...no information about breakfast..hotel booked for 3 people and was given only one card key...no clear directions as where room was...when we arrived to check in the guy was in away from desk, when i realized i was given one card key and i came back to get atleast one more the guy was not at his desk again...waited 10 minutes for him and this was around midnight
Had a group of 16 with 4 rooms and check in was less than 5 minutes. Great staff. Wonderful breakfast choices!
Good location. Rooms were all clean, fireplace was nice and even had ice in freezer.
Oh, what a wonderful stay I had. After busy whole week conference in noisy, busy San Francisco, this hotel gave me very quite, comfortable home coming feeling. I wish I could stay much longer. Staff, here, is very friendly, there were there whey you need.
Room was amazing and spacious. Kids had so much fun at the pool, and having a kitchen in the room with all the supplies stocked was a great suprise. will definitely stay here again.
This seems like a lower quality Marriott Residence Inn hotel. Bed was toooo soft and gave me a backache that hasn't subsided yet. Staff was nice.
June
4/10 Poor
Verified traveller
12 Oct 2015
Disliked: Staff & service, room comfort
Super rude front desk manager!
This is one of the most unprofessional hotel I have stayed during my trip. There is no bell boy, I had to pull the tray myself to pull luggage up myself. The internet code they provided did not work, and the lady manager (not in uniform) did not even acknowledge me and looked only at her assistant and addressed the problem with an extremely rude manner. A mom and pop shop has better face than that! Awful treatment. I was so polite I fell I was the person in service industry!
The room is small, ok clean; air conditioner is unnecessarily cold! Even in the corridor. Super slow internet, and ask for upgrade to get reasonable speed. Ridiculous! Go check out the Chase Hotel and Suites for same or cheaper price but way better service, and way bigger room!
Super fast check-in. Staff excellent. Computer (free service) a bit slow. Never did figure out tv controls and menu. Reading light on one side of bed didn't work (reported to hotel and they said they were going to fix it). But all else was great. I'm critically minded so wanted to report issues but very happy with my stay. So clean!!!! Rooms also super quiet and window treatments provided really good darkness for sleeping in the morning. Breakfast service fantastic for a hotel. Loved my stay.