Dear Nitin, We are glad to hear that our staff provided excellent service and accommodated your needs promptly. While we understand your concerns about the room and amenities, we appreciate your understanding in allowing us to address the issues swiftly. Your feedback is valuable as we continuously strive to improve our guests' experiences. We hope to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Management

Dear Andrew, We sincerely apologize for the disturbance caused by loud neighbors during your stay. Your comfort and peace of mind are important to us, and we regret any inconvenience caused. We take security concerns seriously and are investigating the incident of the neighbor questioning about safety issues immediately. Please know that we are committed to addressing these issues to ensure a more enjoyable experience for our guests in the future. Thank you for bringing these concerns to our attention, and we appreciate your understanding.Sincerely,Hotel Management

Dear Manuel, We apologize for the inconvenience caused by the oversight in assigning your room. This is certainly not the standard of service we aim to provide. Your comfort and satisfaction are paramount to us, and we regret falling short of your expectations in this instance. We will address them with our front desk staff to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Should you consider staying with us again, we will make every effort to ensure a seamless and enjoyable experience.Sincerely,Hotel Management

Dear Jacek, Thank you very much for your feedback. We are dedicated to ensuring that guests enjoy clean and fresh accommodations during their stay. We regret not meeting these expectations and will take the necessary steps with our housekeeping department to prevent a recurrence. We hope to welcome you again when your travels bring you back to our establishment.Sincerely,Hotel Management

Dear Crystal, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Felipe, Thank you for taking the time to share your experience with us. We are committed to delivering exceptional service and ensuring our guests enjoy clean and comfortable accommodations. We acknowledge that we have fallen short of your expectations and are genuinely sorry for any inconvenience caused. Your feedback is important, and we are actively working to improve in these areas to enhance the experience for all our guests. We are determined to make your next stay with us truly exceptional.Sincerely,Hotel Management

Dear Annette, Thank you for sharing your candid feedback. We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. This does not align with our standards, and we assure you that corrective measures will be taken with our housekeeping teams to prevent a recurrence. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience you experienced. Your comfort and satisfaction are of the utmost importance to us, and we hope you consider giving us another chance to provide a more pleasant stay.Sincerely,Hotel Management

Dear Sean, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

Dear Sarah, We want to first thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights in your room's preparation, and we apologize for the inconvenience. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Ivy, Thank you for reviewing our hotel. We sincerely appreciate your feedback, and we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management

Dear Haruka, We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management

Dear Julio, Thank you for your positive review! We're delighted to hear you enjoyed a clean and quiet stay at Extended Stay America. It's fantastic that our amenities, including the fridge, stove, and microwave, added to your comfort. We appreciate your recommendation and look forward to welcoming you back for another pleasant experience.Sincerely,Hotel Management

Dear Kiara, Thank you for providing your feedback. We are glad to know you found our location convenient and appreciated our thoughtful amenities. However, we apologize for the lapse in housekeeping service you encountered. Thank you for bringing this to our attention, and we'll continue striving to ensure a more satisfying experience in the future. It was a pleasure having you as our guest, and we hope to welcome you back soon for an improved stay. Sincerely,Hotel Management

Dear Jhoana, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. Our housekeeping staff takes great pride in their services, and we regret any oversights on their part. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Reyna, Thank you for sharing feedback about your recent stay. It is nice knowing you had a pleasant time here, were pleased with our location, and found our staff friendly and helpful. However, we know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and sharing your experience. While we are pleased that you loved the hospitable service from our team, we apologize for the noise disturbance from inconsiderate neighbors. On rare occasions, guests who do not adhere to the property rules concerning noise cause disturbance and annoyance to all those in the immediate vicinity. We are sorry we could not resolve this immediately, and we regret you left sooner than anticipated. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Shelley, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. Considering your clean and comfortable bed in your suite, please let us provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear James, We are pleased everything went great for you during your visit for the Niners game and that our fantastic location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

Dear Moises, Thank you for sharing your feedback and staying with us. We want to express our sincere apologies for not meeting your expectations during your stay. Our top priority is providing excellent hospitality to all our guests, and we are sorry that we fell short in your case. Your feedback means a lot to us, and we will consider it as we work to improve our services.Sincerely,Hotel Management

Dear Moises, Thank you for sharing your feedback and staying with us. We want to express our sincere apologies for not meeting your expectations during your stay. Our top priority is providing excellent hospitality to all our guests, and we are sorry that we fell short in your case. Your feedback means a lot to us, and we will consider it as we work to improve our services.Sincerely,Hotel Management

Dear Chuck, Thank you for sharing your feedback and staying with us. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We feel we offer excellent value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. Also, we know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. If you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Charles, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Please accept our apologies for the inconvenience caused. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We value you as a guest and would appreciate the opportunity to make it right and provide you with the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Guest, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We truly appreciate your kind comments regarding our convenient location and friendly staff. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear benjamin, Thank you for being our valued guest and posting your remarks online. We are glad our location was convenient for everything you wanted to do on this visit. Your valuable input helps us make strategic changes that align with our guests' preferences, allowing us to improve our overall services. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear Sarah, Thank you for staying with us and for taking the time to leave your comments. We are glad you enjoyed most of your visit and were impressed with our bed and room. However, we want to apologize for any housekeeping oversights around our hallways. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management

Dear Grant, We genuinely regret the issues you experienced during your stay. Please accept our sincere apologies for the cigarette stains, carpet, and other inconveniences you faced. We understand that this fell short of your expectations, and we're sorry that your experience was not as pleasant as it should have been. Rest assured, we take your feedback seriously, and we are committed to making improvements. Our housekeeping team will be addressing the cleanliness concerns, and we will explore options to enhance our breakfast offerings. We appreciate your insights as they help us grow and serve our guests better. We would be honored to have the opportunity to provide you with a much-improved stay in the future, one that meets your expectations and reflects our commitment to quality. Sincerely,Hotel Management