Exterior

Reviews of Radisson Hotel Sunnyvale – Silicon Valley

3.5 out of 5
Radisson Hotel Sunnyvale – Silicon Valley
1300 Chesapeake Ter, Sunnyvale, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1000 reviews" "
Rating 8 - Good. 253 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shangxi

Stayed 2 nights in Mar 2024
Response from Vivie on 6 Apr 2024
We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating it is really appreciated!!We hope to continue to provide great experiences for you and welcome you back soon.

10/10 Excellent

Shangxi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vivie on 6 Apr 2024
Hello Shangxi,We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating it is really appreciated!!We hope to continue to provide great experiences for you and welcome you back soon.

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great
Stayed 1 night in Mar 2024
Response from Neeruta Thapa on 2 Apr 2024
Hello Irene,Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the amazing 4-Star rating! We hope to continue to provide great experiences for you and welcome you back soon. Regards, Neeruta Thapa

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the facility was amazing
Stayed 2 nights in Mar 2024
Response from Neeruta Thapa on 2 Apr 2024
Hello Michael, Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating! We hope to continue to provide great experiences for you and welcome you back soon. Regards Neeruta Thapa

10/10 Excellent

Shaska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, informative, and quiet.
Stayed 1 night in Mar 2024
Response from Neeruta Thapa on 2 Apr 2024
Hello Shaska,Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating! We hope to continue to provide great experiences for you and welcome you back soon. Regards Neeruta Thapa

8/10 Good

Shangxi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It takes long time to check in. otherwise, it's perfect.
Stayed 1 night in Mar 2024
Response from Vivie on 30 Mar 2024
Hello Shangxi,Thank you for booking your stay at our property. I would like to apologize for long check in process. We are happy to hear that the rest of your stay was perfect!We look forward to welcoming you back to our property the next time our area.Regards,Viveca

8/10 Good

Abdullah, Sarasota

Stayed 5 nights in Mar 2024
Response from Vivie on 13 Apr 2024
Hello Abdullah,Thank you for sharing your recent experience at our property. The team and I read your review and wanted to thank you for choosing to stay at our property and for the 4-star review!!! It was our pleasure to provide you with an excellent stay. We look forward to welcoming you back soon!Regards,Viveca Calagno

10/10 Excellent

HENRY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love breakfast buffet!
Stayed 1 night in Mar 2024
Response from Neeruta Thapa on 18 Mar 2024
thank you so much. hopefully see you again.

10/10 Excellent

Dhon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean. That’s all you need
Stayed 1 night in Mar 2024
Response from Vivie on 13 Mar 2024
Hello Dhon,Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating!We hope to continue to provide great experiences for you and welcome you back soon.Regards,Viveca Calagno

6/10 Okay

Phou

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I felt that we should be able to have outside food at the lobby. In addition, coffee should have also been offered. We had to drive 10 mins from the hotel, just to get coffee.
Stayed 2 nights in Mar 2024
Response from Vivie on 8 Mar 2024
Hello Phou,Thank you for your recent stay at our property. We apologize that we do not allow outside food in our restaurant area. This is because we offer Breakfast, Lunch and Dinner and encourage are guest to dine within the hotel. Although, coffee is not available 24 hours, we do have in room coffee for the convenience of our guest. We hope to have the opportunity to welcome you back to our property.Regards,Viveca

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was nice, the only complaint I have is the walls are to thin. We were able to hear our neighbors. Like literally every word they were saying. Very annoying. We had to have the tv on the whole time so we wouldnt hear them. Oh and they were up pretty late!
Stayed 2 nights in Jan 2024
Response from Vivie on 4 Feb 2024
Hello Joseph,Thank you for your recent stay at our property. I was disappointed to hear that you could hear your neighbors talking. I hope you were able to get some rest before you checked out. At the time the noise started it was probably too late in the evening to change rooms for you. In the event you return and have the same experience, we would more than happy to grant you a courtesy late check out and room change if it's not an inconvenience.  We look forward to welcoming your back soon.Regards,Viveca Calagno/Front Office Manager

2/10 Terrible

Rick

Stayed 2 nights in Jan 2024
Response from Neeruta Thapa on 20 Mar 2024
Hello Rick,Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the rating! We hope to continue to provide great experiences for you and welcome you back soon.Regards Neeruta Thapa

10/10 Excellent

demetris

Liked: Staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024
Response from Vivie on 31 Jan 2024
Hi Detmetris,Thank you for staying at the Radisson Hotel. We really appreciate your 5-Star rating of your time with us.We look forward to welcoming you back to the Radisson Hotel!

10/10 Excellent

Mary

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved that it felt safe and at a very peaceful location from the start
Stayed 1 night in Jan 2024
Response from Vivie on 26 Jan 2024
Hi Mary,Thank you for rating your recent stay at our property. We are happy to hear you enjoyed our peaceful location and felt safe and secure.We hope to continue to provide great experiences for you and look forward to welcoming you back soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. The staff is great. Top notch customer service. The hotel is very safe and clean. Rooms are roomy and very clean. At the price range, it is the best hotel stay in a long time. Would definitely recommend.
Stayed 2 nights in Jan 2024
Response from Vivie on 26 Jan 2024
Hello Mike,Thank you for sharing your recent stay at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. It is our goal to make our guest feel welcomed and safe with the up most professionalism and hospitality.We hope to continue to provide great experiences for you and look forward to welcoming you back soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Maria, Downey

Stayed 1 night in Jan 2024
Response from Neeruta Thapa on 20 Mar 2024
Hello Maria,Thank you for sharing your recent experience at our property. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you for the fabulous 5-Star rating! We hope to continue to provide great experiences for you and welcome you back soon.Regards Neeruta Thapa

10/10 Excellent

Taniqua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vivie on 23 Jan 2024
Hello Taniqua,Thank you for your recent visit at the Radisson Hotel. We are happy to see that you enjoyed your time with us. Thank you for the 5-Star rating.We look forward to welcoming you back soon.Regards, Viveca Calagno/Front Office Manager

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, friendly staff. Only downside, huge hair in toilet and toe nail on the floor.
Stayed 1 night in Jan 2024
Response from Vivie on 23 Jan 2024
Hello Shaun,Thank you for your recent stay at our property. I have shared your experience with our housekeeping team. We are addressing the issue to eliminate what you experience from occurring in the future.We hope you give us another opportunity to share a more enjoyable experience with us soon.Regards, Viveca Calagno/Front Office Manager

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Vivie on 23 Jan 2024
Hello Adrienne,Thank you for your recent stay at our property. We are happy to see you enjoyed your stay.We hope to welcome you back to our hotel in the near future.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

michael

Stayed 1 night in Jan 2024
Response from Vivie on 23 Jan 2024
Hello Michael,We are happy that you selected our hotel for your recent stay in Sunnyvale. Thank you for the 5-Star rating!We look forward to welcoming you back soon.Regards,Viveca Calagno/Front Office Manager

2/10 Terrible

Adam

Stayed 1 night in Jan 2024
Response from Vivie on 23 Jan 2024
Hello Adam,On behalf of our entire staff, we apologize that you did not enjoy your experience at our hotel We are very concerned with the low rating we received from you. We would appreciate feedback that we can use to fine tune our operations in the hope that upon your next visit we can exceed your expectations.We hope you give us another opportunity to share a more enjoyable experience with us soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

rashan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this Hotel Its close to freeway But not loud at all Great customer service
Stayed 1 night in Jan 2024
Response from Vivie on 16 Jan 2024
Hello Rashan,Thank you for your recent stay at our property and for sharing your enjoyable experience. We are happy to hear you had a great stay and rewarded us with a 5-Star rating!We look forward to welcoming you back real soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Nicholee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vivie on 13 Jan 2024
Nicholee,Thank you for your 10-star review of your recent stay at our property. It is a pleasure being your host hotel. We look forward to welcoming you back real soon.

6/10 Okay

Tristian

Stayed 2 nights in Jan 2024
Response from Vivie on 13 Jan 2024
Hello Tristian,Thank you for your recent stay at the Radisson. Tristian, I see you rated our property 3 out 5. I am sorry to learn that you did not enjoy your stay at our property. Please share your feedback to help us better understand how we failed to receive a more favorable rating.We hope to continue to provide great experiences for you and welcome you back soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Nichol

Liked: Cleanliness, staff & service
This is our favorite spot in Sunnyvale. We frequent for NFL games. Small hotel cozy. Rooms super nice and clean..they have a cool bar downstairs, good food and the pool area is nice they have outside seating with fire pits. We love it there. Staff is super friendly and then bartenders are super fun. For the price and location it's a winner!
Stayed 2 nights in Jan 2024
Response from Vivie on 11 Jan 2024
Hey Nichol,We enjoy having you as just as much as you enjoy stay with us. It is always a pleasure to see you come walking through are front door.See you next week!!! GO NINERS!!!!!!!Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Lucero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Vivie on 11 Jan 2024
Hi Lucero,Thank you for the awesome 10-Star review of your recent stay at the Radisson Hotel. The team and I are happy to see you enjoyed your stay.Be sure to come stay with us again!Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Ricardo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Vivie on 11 Jan 2024
Hello Ricardo,Thank you for your recent stay at the Radisson Hotel. It was a pleasure to have you as our guest. We certainly appreciate your business and the 5-Star rating.We look forward to welcoming you back during your next visit to Sunnyvale.Regards,Viveca Calagno/Front Office Manager

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Replace mattress, not comfortable.
Nice and clean , but the bed was not comfortable. The mattress was too firm, did not sleep well!
Stayed 1 night in Jan 2024
Response from Vivie on 11 Jan 2024
Hello Dennis,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the mattress. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Regards,Viveca Calagno/Front Office Manager

8/10 Good

April

Stayed 1 night in Jan 2024
Response from Vivie on 31 Jan 2024
Hello April,Thank you for your recent visit to the Radisson Hotel. We are happy to see you enjoyed your stay. Thank you for the 4-Star rating.We look forward to welcoming you back soon.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Keisha

Travelled with family
Stayed 1 night in Jan 2024
Response from Vivie on 11 Jan 2024
Hi Keisha,Thank you for your recent stay at the Radisson Hotel and for the 5-Star rating. We are happy to hear that you enjoyed your stay.We look forward to seeing you again soon.Regards,Viveca Calagno/Front Office Manager

2/10 Terrible

Aaron

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Located off of an expressway, with very noisy traffic at all times of day. They allow pets in hotel and rooms - experienced bug bites all over after 1 day (IE fleas), even though had no pets in our room - so it was not clean nor comfortable. Breakfast offered was very expensive, even with the provided coupon. Room key was deactivated prior to check out time and front desk attendant almost did not check ID - manager stepped in and checked instead. Not worth the price compared to surrounding hotel options. Will never stay there again, nor at any Radisson hotels.
Response from Vivie on 11 Jan 2024
Hello Aaron,Thank you for your recent stay at the Radisson Hotel. We strive to provide our guests with all the comforts of home, we were disappointed to hear that failed to meet your expectations. Know that your voice has been heard and this incident will be forwarded to the hotel management team for further improvements. While we understand if you do not wish to return, we'd love to have another opportunity to serve you and offer you a more seamless experience in the future.Regards,Viveca Calagno/Front Office Manager

6/10 Okay

Nhu

Travelled with family
Disliked: Staff & service, property conditions & facilities
During my second stay at this hotel, I found myself rather dissatisfied, primarily due to persistent issues with the WiFi. Despite reaching out to the hotel staff on multiple occasions to address the problem, there was no improvement. The WiFi, in fact, was not working at all, leading to considerable inconvenience. When I sought assistance from the staff, their response was less than satisfactory. They claimed that the WiFi was operational but slow, despite clear evidence suggesting otherwise. This experience significantly impacted my overall satisfaction with the stay.
Stayed 5 nights in Jan 2024
Response from Vivie on 16 Feb 2024
Please closed, already responded to the guest

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vivie on 12 Jan 2024
Hello Noel,Thank you for your recent stay our property and for the 5 -Star rating. We enjoyed being your host hotel. We hope you enjoyed your visit to Sunnyvale; we look forward to seeing you again.Regards,Viveca Calagno/Front Office Manager

4/10 Poor

Jessica

Disliked: Cleanliness
When we got to our room, we found a half-finished box of wine in the fridge. There was a large brown smear in the top left corner of the shower near the showerhead. To top it off the tv had terrible connection and flashed the "LG NO SIGNAL" more than the actual tv program. Not to mention the gross cheap breakfast that is free everywhere else cost $15 at your hotel. In general this will be my last time staying at an Radisson hotel.
Stayed 2 nights in Dec 2023
Response from Anthony A on 1 Jan 2024
Hi Jessica, thank you for taking the time to rate our hotel. We are so sorry for any inconvenience we may have caused during your stay with us. These are all unacceptable issues. We will address your concerns immediately. Please contact the hotel directly if you wish for further assistance. Thank you.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony A on 31 Dec 2023
Hello Shannon!Thank you for staying with our hotel. We appreciate the awesome rating.Happy New Year!

8/10 Good

KateLyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Vivie on 18 Jan 2024
Hello Katelyn,Thank so much for choosing to stay at the Radisson Hotel. It was a pleasure having you as our guest. Thank you for the 4-Star rating.We look forward to welcoming you back soon.Regards,Viveca Calagno/Front Desk Manager

10/10 Excellent

Elisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
LONGEST walking distance to the Levi stadium! Hotel was ok. Service is good. Clean room with a mini fridge. My room had two queen beds. Over all not bad.
Stayed 1 night in Dec 2023
Response from Anthony Almendarez on 27 Dec 2023
Hello Elisa! We appreciate you taking the time to rate our hotel. thank you for the great feedback! Happy New Year!

10/10 Excellent

Myra

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Anthony A on 28 Dec 2023
Hello Myra! Thank you so much for taking the time to rate our hotel. We appreciate the awesome rating. Happy New Year!!

10/10 Excellent

Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony Almendarez on 27 Dec 2023
Hello Tijuana,Thank you staying with our hotel. We appreciate the great rating. Hopefully you enjoyed your experience with us..Happy new year!

10/10 Excellent

Hortencia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony Almendarez on 27 Dec 2023
Hello Hortencia! Thank you for staying at our hotel. We appreciate the awesome rating. Happy New Year!

8/10 Good

Dalton Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anthony Almendarez on 27 Dec 2023
Hello Dalton, thank you for staying at our hotel. Hope you enjoyed your experience with us. Happy New Year!

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!! wish the 49ers would’ve won the game!!
It was very great, staff was excellent!!
Stayed 1 night in Dec 2023
Response from Anthony Almendarez on 27 Dec 2023
Hello Lorraine! thank you for staying with us. We love the positive feedback. Happy New Year!

10/10 Excellent

SUDHANSHU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony Almendarez on 27 Dec 2023
Hello Sudhanshu, thank you for staying with us. Have a Happy New Year!

10/10 Excellent

zhicong

Stayed 1 night in Dec 2023
Response from Anthony A on 23 Dec 2023
Hello Zhicong! thank you so much for staying with us! please come back and see us again soon. Happy HolidaysAnthony AlmendarezFront Desk Supervisor

10/10 Excellent

Aveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vivie on 20 Dec 2023
Hello Aveen,Thank you for staying at our property during your recent stay in Sunnyvale. We appreciate your 10-Star rating, and we are extremely happy that you enjoyed your time with us.Please be sure to stay with us the next time you are in town.Happy Holidays!!Viveca Calagno/Front Office Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vivie on 20 Dec 2023
Hello Anthony,Thank you for rating our hotel on your recent visit, we appreciate your 10-Star rating!! The team and I happy to see you enjoyed your stay.We look forward to welcoming you back soon.Happy Holidays!!Viveca Calagno/Front Office Manager

10/10 Excellent

Markesia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Vivie on 24 Jan 2024
Hello Markesia,Thank you for staying at our property and for the 5-Star rating! The team and I are happy to see you enjoyed your stay.We look forward to your return visit.Regards,Viveca Calagno/Front Office Manager

10/10 Excellent

Eloisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anthony A on 11 Dec 2023
Hello Eloisa, thank you so much taking the time to rate our hotel. We appreciate the awesome rating.Thank you!!

10/10 Excellent

Jaime

Stayed 1 night in Dec 2023
Response from Anthony A on 31 Dec 2023
Hello Jaime!Thank you so much for staying with us. We appreciate the nice rating, and we are glad you enjoyed your experience.

10/10 Excellent

Stefan, Park Ridge

Stayed 2 nights in Dec 2023
Response from Anthony A on 12 Dec 2023
Hello Stefan! We appreciate you taking the time to rate our hotel. Thank you for staying with us!