Exterior

Reviews of The Westin San Francisco Airport

4 out of 5
The Westin San Francisco Airport
1 Old Bayshore Hwy, Millbrae, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1167 out of 1920 reviews" "
Rating 8 - Good. 427 out of 1920 reviews" "
Rating 6 - Okay. 162 out of 1920 reviews" "
Rating 4 - Poor. 89 out of 1920 reviews" "
Rating 2 - Terrible. 75 out of 1920 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would love stay again in the future
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 18 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room facing the indoor pool area are a bit noisy
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 18 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love coming here because my 11yo loves to watch planes from the room.
Stayed 1 night in Jan 2024
Response from Westin SFO Team on 18 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Sheetal

Travelled with family and small children
Liked: Amenities
Nice hotel
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 15 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

sally, Redwood City

Liked: Staff & service
No room service...expensive parking
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 13 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

2/10 Terrible

myrna

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Confusing
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Myrna,Thank you so much for the feedback. We're sorry to hear about any confusion during your visit, as this is never the experience we want our guests to have. Please consider reaching out to us offline so that we can gather more information about your experience and better assist you. We hope to hear from you soon.

10/10 Excellent

Becke

Liked: Cleanliness, staff & service, property conditions & facilities
~
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 8 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Ann

Liked: Staff & service, property conditions & facilities
Friendly staff.
Stayed 3 nights in Feb 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Von

Liked: Cleanliness, staff & service, property conditions & facilities
The staffing was very nice and helpful.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very expensive dinning and nothing clise by
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

8/10 Good

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms seem a bit outdated.
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 28 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 28 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Sejay

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 27 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

4/10 Poor

Celeste

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We have stayed at this property before for multiple days and i don’t know if we were supposed to put a note or notify staff that we wanted to room to be cleaned everyday but everytime we stay at this location we always somehow get skipped for house keeping, the 3 days that we were staying there the room was never cleaned or were the towels replaced,when we check in at the front desk we were asked if we wanted the room cleaned and if there was a specific time, we of course said yes but like i said during the duration of our stay nobody came
Stayed 3 nights in Feb 2024
Response from Westin SFO Team on 27 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Michael, Cobourg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made our Next Morning Flight very easy to get to the airport
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

William e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 27 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Mitzi

Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

PRAVEER, Chester

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the airport. Grill and Vine expensive but good service Excellent staff
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome indoor pool. Very kind staff.
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

David, Littleton

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, and restaurant was amazing.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear David,Thank you! It was a pleasure to welcome you to The Westin San Francisco Airport. We are delighted you had such a delightful stay thanks to our comfortable accommodations and your wonderful dining experience. It would be an honor to welcome you back for another great stay.

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and check in was fast
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Tamara,We appreciate your feedback highlighting our clean environment and efficient check-in process. It's lovely to know these aspects made your experience at The Westin San Francisco Airport positive. We look forward to your next visit, where our team will be ready to ensure another swift and welcoming start to your stay.

2/10 Terrible

Estevan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Manager was harassing me over some charge that was their fault. She did apologize. I certainly do forgive her but it is not a mistake that one should make when you are at that level. She did nothing for embarrassing me infront of the entire lobby. I will not continue to give my money to this establishment. Front door lady was also very rude. Staff at Bar wanted to charge me for boxing up my food. Customer service skills need to improve all the way around. Don’t book here. It’s cheap for a reason. Stay at Marriot down the road.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Estevan,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. Should you be in the area again, we'd be grateful for the chance to provide you with a more welcoming visit.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and helpful. the facility is so clean
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Manuel,Thank you for sharing your experience at The Westin San Francisco Airport. We're delighted to hear that you enjoyed our team's hospitality and our facility's cleanliness. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit.

8/10 Good

Tomkeshia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and near the airport
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Tomkeshia,Thank you for taking the time to leave us a review. We are thrilled you enjoyed your stay with us. It would be a pleasure to welcome you back at The Westin San Francisco Airport.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant appears overpriced, particularly for breakfast options.
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Thomas,Thank you for being our guest at The Westin San Francisco Airport and for taking the time to share your five-star review. While we are sorry our breakfast didn't quite meet your expectations, we hope you had an enjoyable stay otherwise. We look forward to welcoming you back again soon.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Thomas, It was a delight to welcome you to The Westin San Francisco Airport during your recent visit. We're so glad to hear that our superb location and friendly staff made for an excellent stay. Thank you for your five-star rating, and please come back soon!

6/10 Okay

Natcha

Travelled with family
Liked: Staff & service
Not really worth it. The room was not that nice and quite old.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Natcha,Thank you for your review. We regret to learn of your disappointment with your experience. Our team is always seeking new ways to improve our facilities and the services we offer our guests, so your feedback will be shared internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in San Francisco.

6/10 Okay

Cindy

Business traveller
The parking is really full if you have a vehicle. If you are not a Marriott Member the internet is an additional $15. There were only 2 people working the check-in counter so the line was longer than one would expect. The dining area was nice and quiet. Close to the airport. Rooms were ok.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Cindy,Thank you for reviewing your recent stay with us. We appreciate you mentioning our convenient location and peaceful atmosphere. However, we regret that you were not fully satisfied with your visit. Your comments are important to us, and we will keep them in mind as we are always working to improve our guest experience. It was a pleasure having you here, and we hope you enjoyed your time in San Francisco.

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

2/10 Terrible

Daria

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The lady that was working, the breakfast was extremely rude and unprofessional
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Daria,Thank you for leaving us a review. We apologize for any perceived rudeness and will be sure to discuss your feedback with our team for improvement. Please know that our team strives to provide the highest standards of service. We hope that you will consider giving us another chance so we can show you the high level of hospitality we are known for.

10/10 Excellent

Ginger, Solana Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin was close to the airport and had a very reliable shuttle. The staff were friendly and helpful. The rooms were comfortable and quiet.
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Ginger,We were happy to provide you with convenient, welcoming accommodations, and we're glad you had a comfortable visit. The next time you're in the area, please come see us again at The Westin San Francisco Airport!

10/10 Excellent

Oralia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Oralia,We're so happy to know that our clean accommodations impressed you during your visit and that you had a good time with us overall. Thank you so much for the high rating, and we hope to see you again soon.

8/10 Good

Stormi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Colbert, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Close to SFO with frequent shuttle service.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Colbert,Timely transportation is often crucial to many guests, and we're glad that the available shuttle was able to assist you in keeping all of your appointments. We're also pleased you enjoyed the convenience of our location, and we can't wait to welcome you back to The Westin San Francisco Airport.

10/10 Excellent

delores

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good place
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Delores,Thank you for your five-star rating, it's a delight knowing you enjoyed so much about your time with us! It would be our pleasure to welcome you back to The Westin San Francisco Airport, so come and see us again!

6/10 Okay

Angie, New Ulm

Lobby was OK, nothing spectacular. Rooms were fine.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Angie,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. If there's anything we can do to make your next visit even better, please let us know. We hope to see you again should you be back in the area.

10/10 Excellent

Gloria

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Jayson

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

William e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westin SFO Team on 26 Feb 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Place was great
Stayed 1 night in Dec 2023
Response from General Manager on 11 Feb 2024
Dear John,Many thanks for your positive rating of The Westin San Francisco Airport! It's wonderful that you enjoyed your stay with us. We value your kind praise and hope you'll return.

10/10 Excellent

Linda mary

Liked: Property conditions & facilities
Check in a breeze; comfy bed; temperature controls responsive
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Linda,It was a pleasure hosting you at The Westin San Francisco Airport! We're glad our comfortable rooms and smooth check-in impressed you, and we look forward to your next visit.

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I am top tier on Hyatt but I’m planning switching my stays from now on with Westin because of their location and the pool they use with better water
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Karen,Thank you for review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay, and we appreciate your kind words about our sparkling pool and excellent location. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

8/10 Good

Zoe

Business traveller
Liked: Cleanliness, staff & service
Check in and out team were great. Location, airport shuttle & onsite Starbucks also super convenient. Room was clean, but maybe a little outdated / in need of a refresh. There was a big engine sounding noise going strong in there when I arrived, which I was planning to call about as it would have been difficult to sleep with, but then it stopped.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Zoe,Thank you for allowing us to host your time in the San Francisco area. It was our pleasure to ensure your stay was seamless from check-in to check-out, and your compliments will be shared with our team. We are always looking for ways to improve the guest experience and your comments will be kept in mind. During your next stay, we hope to earn that final star and exceed all your expectations.

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Fernando,We are thrilled that you enjoyed your experience with us. Thank you for the wonderful rating. It was a pleasure to have you as a guest, and we look forward to welcoming you back.

6/10 Okay

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Great clean hotel for catching an early flight out of SFO… Too bad the pool isn’t open later…and overnight parking at $40 is insane…
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Karen,Thank you for taking the time to share your honest feedback. We're pleased our excellent proximity to the airport suited your needs well and that the high standards of cleanliness we adhere to left a memorable impression on you. Your comment about the availability of the pool will be shared internally for further consideration. Please know in regards to our parking fee, we work to maintain pricing similar to the surrounding area. It was a pleasure having you here, and we hope you return soon.

8/10 Good

Corazon

Travelled with partner
Liked: Amenities, property conditions & facilities
I like the ocean view and the proximity to the airport and restaurants. I was just surprised of the cost of the parking charge.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Corazon,We value the time you took out of your day to share your feedback. Thank you for highlighting our location near SFO and the views of San Francisco Bay. While our parking rates are listed on our website for our guests' convenience, we apologize if you were surprised upon arriving at our hotel. Despite this, we hope you choose to stay with us again on your next visit to the city.

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Marc,Thank you for your review and for giving us a perfect rating! It was a pleasure having you here, and we hope you return soon.

8/10 Good

Patricia

Liked: Cleanliness, amenities
Close to airport and a regular free shuttle
Stayed 1 night in Jan 2024
Response from General Manager on 25 Jan 2024
Dear Patricia,Thank you for choosing The Westin San Francisco Airport and for sharing your delightful review. We are happy to know our great location and wonderful shuttle were convenient for your busy day of traveling. It would be our pleasure to welcome you back any time you're heading back in our direction.