Iron/ironing board, free WiFi, bed sheets, wheelchair access

Reviews of Regency Inn SFO Airport

2 out of 5
Regency Inn SFO Airport
411 San Bruno Ave. East, San Bruno, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 312 out of 1000 reviews" "
Rating 8 - Good. 440 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was very accommodating on the location of the room that I requested.
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated,with large clean rooms. Friendly staff and an excellent breakfast. Mall and restaurants within a 10 minute walk. Free airport transfer is a reasonable 15 minute walk as well.
Stayed 1 night in Feb 2024
Response from Joyce on 27 Feb 2024
We're glad you enjoyed your stay. Please think of us on your next trip.

6/10 Okay

Chiara

Travelled with pets, Travelled with partner
Disliked: Staff & service
Pretty decent stay for a last minute solution, due to unforeseen circumstances. Average comfort and cleanliness, appreciated the extra blankets. Beware of unusually high pet fee, that was not mentioned at the check-in. When I later inquired, no valid explanation was provided as to why I wasn't informed of the pet fee when I reserved the room online or when I checked-in in person, but instead was charged to my card after I check-out and left the premises.
Stayed 1 night in Feb 2024
Response from Joyce on 27 Feb 2024
Hi Chiara, we apologize for the miscommunication. Our website clearly explains the Pet policy. Also during check-in, a Welcome Guidelines is at the counter for guest to read before they sign the Registration on the machine next to it. Although a Hotel is Pet Friendly, a Pet Fee is usually charged when guest informs the Front Desk that they brought a pet.We hope to see you again, and please let us know that you brought a pet with you on your next stay.Have a great day.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024
Response from Joyce on 27 Feb 2024
We are happy to hear that you enjoyed your stay with us.We hope to see you again on your next trip to SF.Have a great Day !

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was noisy during early morning hours (12-3am). I don't know if it was from another room, or downstairs in the office. Also, a lot of street noise, will have to ask for a room further from the street next time.
Stayed 1 night in Jan 2024

8/10 Good

Peter, Paisley

Liked: Cleanliness, staff & service, property conditions & facilities
This is a perfectly nice hotel, if you want to stay close to the San Francisco airport. It’s not a fancy area but on the other hand the hotel is quite affordable and there are places to eat nearby.
Stayed 1 night in Dec 2023
Response from Joyce on 27 Feb 2024
We are very happy to hear that you enjoyed your stay and met your expectations. Please consider us on your next trip to SF.Have a great day !!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Bogard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New thick towels, very clean bed sheets, room, floor, bathroom. Friendly staff. Convenient to airport 5 mins Lyft
Stayed 1 night in Jan 2024
Response from Joyce on 27 Feb 2024
Hi Mr. Bogard, thank you for the very nice review. We try our best to make the guest stay as comfortable as possible. We hope to see you again.Have a great Day !

4/10 Poor

Sayak

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It could have been better for an Inn. The room I stayed in had an unpleasant smell.
Stayed 1 night in Dec 2023

10/10 Excellent

Maizie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super clean and bright. The room was spacious and modern. Stayed here before a morning flight. Because of it close proximity to the airport, you can expect to hear planes overhead occasionally. Would definitely stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and quieter than we expected for a place so close to the airport. Everyone's who works there is super nice. We would stay here again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
solid stay to be close to the airport, room clean & spacious. I see other reviews complained about the airplane noise or road noise, but I think that is overstated, it is near the airport and the road, so sometime a low roar, but its all right
Stayed 1 night in Nov 2023

8/10 Good

Davina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Had a pleasant overnight stay with some friends. Just some things to note - only one parking space is available per room. Any extra cars will need to pay the $25 fee or find neighborhood parking. Also it’s right next to the airport and a busy street so you’ll be hearing cars and planes passing by but I always travel with ear plugs so didn’t bother me too much. Room was clean and I liked that it had a microwave. Beds were comfortable as well.
Stayed 1 night in Nov 2023

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
This is a clean, convenient, budget motel with helpful friendly staff. Close to the airport, easy parking on site and a decent breakfast. This is our second stay.
Stayed 1 night in Oct 2023
Response from Dinesh on 1 Nov 2023
Thank you for your kind words and choosing the Regency Inn for your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dinesh on 1 Nov 2023
Thank you very much for taking time to rate our motel. hope to see you on your next trip.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and dirty
After reading the reviews, I expected this place to be a gem! However, when the deadbolt lock in my room did not work, a worker was sent that confirmed that was the case. The proprietor then acted annoyed I wanted a different room and repeatedly stated that “no one else ever told us about the lock”, even after the issue had been verified by her worker. I was also lectured by her about how she could not “sell the room” because I pulled back (and replaced) the bedcovering to check for bedbugs before noticing the deadbolt issue (something I do first thing at every hotel in which I stay). I was finally moved to a new room (which had bright fluorescent lights of the external walkway pouring through the slatted windows all night), and there I found a dried blood spot on the floor, though at least it was not in the state of disrepair of the first one (scratched up wood, chunks of the flooring missing, the broken lock). By this point, it was late, and I had a very early flight, so I just got in bed. I do NOT recommend staying here, even if it convenient to the airport. There are plenty of other options.
Stayed 1 night in Oct 2023
Response from Dinesh on 1 Nov 2023
Thank you for taking time to review our hotel. Your feedback is important to us. So sorry for your experience but we will definitely improve on that.

10/10 Excellent

Michele m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the 24 hour check in for 2 am arrival. Staff is conscientious.
Stayed 1 night in Oct 2023
Response from Dinesh on 8 Oct 2023
Thank you very much for the feedback.

6/10 Okay

Garrett

Stayed 1 night in Sep 2023
Response from Dinesh on 19 Oct 2023
Thank you very much for the feedback and staying with us.

10/10 Excellent

vincent

Stayed 1 night in Sep 2023
Response from Dinesh on 26 Sept 2023
Thank you for taking time to review our motel. We are glad that we met your expectation. Thank you.

8/10 Good

Brian

Liked: Property conditions & facilities
The area around seems a little sketch, but staff was good, and room was clean.
Stayed 1 night in Aug 2023
Response from Dinesh on 7 Sept 2023
Thank you for the kind review. We really appreciate it.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Airport
Stayed 1 night in Aug 2023
Response from Dinesh on 7 Sept 2023
Thank you for taking time to review our motel.

8/10 Good

Marlayne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location not far from the airport. We caught the free monorail to the airport long term carpark then walked approximately 1km to the hotel saving a USD25 Uber fare. Only downside was that it was directly under the flight path so quite noisy and very light - some blockout blinds would be good. Surprised by the complementary grab and go breakfast which gave a small selection of cold food & hot drinks. Room was clean, modern & well appointed with a coffee machine and bar fridge.
Stayed 1 night in Aug 2023
Response from Dinesh on 7 Sept 2023
Thank you for the kind and candid review. We are glad that you enjoyed our hospitality.

8/10 Good

adina

Stayed 1 night in Aug 2023
Response from Dinesh on 4 Oct 2023
Thank you! Thank you for staying with us.

10/10 Excellent

sheldon

Liked: Property conditions & facilities
Kind!
Stayed 1 night in Aug 2023
Response from Dinesh on 20 Aug 2023
Thank you very much for the kind review/rating. It means a lot to us.

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The front desk lady is very helpful and friendly. Overall we’ve had a good stay. It’s noisy but understandable since it’s so close to the airport.
Stayed 1 night in Aug 2023
Response from Dinesh on 20 Aug 2023
Thank you very much for taking time to review our hotel and staff. We are glad that you got to meet our friendly team member and also that you enjoyed your short stay with us.

10/10 Excellent

Alex

Stayed 1 night in Jul 2023
Response from Dinesh on 9 Aug 2023
Thank you very much for the kind review.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2023
Response from Dinesh on 3 Aug 2023
Thank you for taking time to review our hotel and giving us a good rating. We really appreciate it. Hope to see you again on your next trip.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is near a hub of transportation options: BART, local buses, and Caltrain. Just a short walk away are a variety of options for food. Keep in mind that the closeness to SFO will mean some noise from the planes.
Stayed 2 nights in Jul 2023
Response from Dinesh on 29 Jul 2023
We are happy that you found our location convenient to all the local transportation. Thank you for choosing the Regency Inn for your stay.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, good pricing, and a great staff
Stayed 1 night in Jul 2023
Response from Dinesh on 28 Jul 2023
Thank you for the kind review.

8/10 Good

Mariel

Liked: Staff & service, room comfort
The front desk receptionist was very nice and welcoming. The room was nice, but it needed a little upgrade. We wish the shower pressure was better. My boyfriend did leave something in our hotel room after we checked out and the hotel was awesome and told us that the housekeeping put it aside for us. I appreciate the honesty of the hotel.
Stayed 3 nights in Jul 2023
Response from Dinesh on 28 Jul 2023
Thank you for the kind and wonderful words. It means a lot to us. Please visit us again. Thank you for giving us a chance to serve you.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the airport…lots of places to eat nearby
Stayed 1 night in Jul 2023
Response from Dinesh on 12 Jul 2023
Thank you very much for the excellent rating and taking time to review our hotel. Means a lot to us.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First rate
Clean, comfortable with nice furnishings and attention to detail. Friendly service and 5 minutes from the airport. Grab and Go breakfast. Great option all around.
Stayed 1 night in Jul 2023
Response from Dinesh on 12 Jul 2023
Thank you for the kind review and we glad that you enjoyed our Clean comfortable rooms and the friendly service. We are happy to be at your service.

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location is great to get to the airport. The only downside was the window blinds could not be adjusted and light filled the room all night. But the beds we’re comfortable.
Stayed 1 night in Jun 2023
Response from Dinesh on 29 Jun 2023
Thank you for taking time to review our hotel. I apologize for the blinds not operating properly to block the light from outside coming in the room.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable stay
I booked a night here to stay after a late arrival and before an early morning departure. Check in was quick and easy. The room was absolutely spotless--cleaner than most hotels I've stayed in recently. The shower was excellent with good water pressure and thick towels--again, nicer than the flimsy towels I expect and that we got at more expensive places. There was some airplane noise, which is to be expected given how close it is to SFO. The only possible negative was that the lobby smelled strongly of cologne, so if you have smell sensitivities, just be aware.
Stayed 1 night in Jun 2023
Response from Dinesh on 22 Jun 2023
Thank you very much for taking time to review our hotel. We are extremely happy to know that you found our hotel and our services to your satisfaction from check-in to room amenities. Thank you very much for choosing Regency Inn for your stay.

10/10 Excellent

Eric, Temescal Valley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
New refinished rooms were nice. There was one blemish in the bathroom, perhaps a smoker burned the tile?
Stayed 1 night in Jun 2023
Response from Dinesh on 18 Jun 2023
Thank you for the wonderful review. Yes a smoker must have broken the rule and smoked in the room and burnt the tile. I apologize for that.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Dinesh on 18 Jun 2023
Thank you for the kind review. Looking forward to seeing you on your next trip.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, and a good staff
Stayed 1 night in Jun 2023
Response from Dinesh on 12 Jun 2023
Thank you for the wonderful review. we are happy that we met your expectations and it was our pleasure to have you as our guest.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLEAN
3 day business trip. Despite no elevators to get to the upper 2nd floor & limited parking, the room was very very clean. I assumed that because I would be staying for multiple days that no housekeeping would be available. Wrong! Came back after a long day of work to a remade cleaned room.
Stayed 2 nights in Jun 2023
Response from Dinesh on 7 Jun 2023
Thank you very much for your kind review and trusting us with your stay. It was a pleasure having as our guest. Hope to see you again on your next trip.

8/10 Good

Bryan

Stayed 1 night in Jun 2023
Response from Dinesh on 29 Jun 2023
Thank you for the kind review.

10/10 Excellent

Ellen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was small but overall great hotel
Stayed 1 night in May 2023
Response from Dinesh on 5 Jun 2023
Thank you very much for the kind review. We really appreciate it. Thank you for choosing the Regency Inn

10/10 Excellent

ANNETTE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff, very clean, nicely decorated. Highly recommend.
Stayed 1 night in May 2023
Response from Dinesh on 2 Jun 2023
Thank you very much for the wonderful and kind review.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and made efforts to make our stay safe and happy. Breakfast was limited but coffee was good. We had a dog so we were initially in a room that was near a rowdy bunch that were working in the area. It was not a good situation. We moved for our second night and it was much better.
Stayed 2 nights in May 2023
Response from Dinesh on 2 Jun 2023
Thank you very much for the kind words. So sorry about your experience on the first night. That usually does not happen. We are happy to know that we did our best to make rest of your stay a comfortable one. Thank you so much for trusting us and choosing the Regency Inn.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older motel, but clean. Only minutes from airport, so it’s very convenient
Stayed 1 night in May 2023
Response from Dinesh on 8 May 2023
Thank you kindly for the review and we are glad that you found the establishment clean and convenient.

10/10 Excellent

Ames

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dependable excellence
Stayed 1 night in May 2023
Response from Dinesh on 5 May 2023
Thank you very much for the kind review. It is pleasure to have you as our regular guest.

8/10 Good

Jacqueline

Business traveller
Liked: Staff & service, amenities
You get what you are paying for as far as the area you are in - high traffic, near the highway, near the airport, near Caltrain/BART...there's only so much you can do about it so either be okay with the noise or bring ear plugs. Definitely BETTER on the inside than the outside. Looks sketchy BUT they have double locks from the inside and camera all around the property. The area may look rough but it's safe.
Stayed 4 nights in Apr 2023
Response from Dinesh on 27 Apr 2023
Thank you for taking time to post a candid review of your stay at the Regency Inn SFO. Thank you for giving us a chance to serve you.

6/10 Okay

NICHOLAS, Bradenton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Located close to SFO with easy drive to rental return
Stayed 1 night in Mar 2023
Response from Dinesh on 7 Apr 2023
Thank you for taking time to review our hotel and we are glad that you found our location very convenient.

8/10 Good

matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and accommodating staff, very clean and updated rooms in an older building. Literally less than 2 blocks to the San Bruno Caltrain platform, excellent location/convenience; safe parking and secure facility.
Stayed 1 night in Mar 2023
Response from Dinesh on 31 Mar 2023
Thank you very much for kind words. It really means a lot to all the staff at the Regency Inn.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to airport. Off-street parking a plus!
Stayed 2 nights in Mar 2023
Response from Dinesh on 20 Mar 2023
Thank you for the wonderful review. We are extremely happy that we met your expectations.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable clean affordable priced place , kind staff !
Stayed 2 nights in Feb 2023
Response from Dinesh on 23 Feb 2023
Thank you for the kind review.

10/10 Excellent

Ames

Liked: Cleanliness, staff & service
Great staff. Will not hesitate to book another stay
Stayed 1 night in Feb 2023
Response from Dinesh on 23 Feb 2023
Always a pleasure to have you as our guest. Thank you for the kind words. Looking forward to your next visit.