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Reviews of Presidio Parkway Inn

2 out of 5
Presidio Parkway Inn
2361 Lombard Street, San Francisco, CA

Reviews

7.6

Good

Rating 10 - Excellent. 199 out of 583 reviews" "
Rating 8 - Good. 185 out of 583 reviews" "
Rating 6 - Okay. 105 out of 583 reviews" "
Rating 4 - Poor. 46 out of 583 reviews" "
Rating 2 - Terrible. 48 out of 583 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excess to the city
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Bernadette, thank you for letting us know you had a great stay at Presidio Parkway Inn. We're glad the easy access to the city from our property was perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

10/10 Excellent

Darren

Liked: Staff & service, property conditions & facilities
I highly recommend this place when you visit San Francisco
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Darren, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to San Francisco so we can deliver an incredible Presidio Parkway Inn guest experience!Best Regards,Customer Care Team

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Alex, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Presidio Parkway Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our convenient location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards,Customer Care Team

6/10 Okay

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful, the cleaning staff did an excellent job
Stayed 1 night in Mar 2024
Response from Presidio Parkway Inn Management on 22 Mar 2024
Dear Gloria,Thank you for your glowing review! We're delighted to hear that our staff left a positive impression on your stay. Our team strives to provide exceptional service, and it's rewarding to know that their efforts were appreciated. We'll be sure to pass on your compliments to our cleaning staff for their excellent work. We look forward to welcoming you back for another memorable experience soon!Thank You,Presidio Parkway Inn Management

6/10 Okay

Sean

Travelled with family
Great location!
Stayed 3 nights in Mar 2024
Response from Presidio Parkway Inn Management on 19 Mar 2024
Dear Sean,Thank you for highlighting our hotel's prime location! Whether you're here for business or leisure, our central location ensures that you're never far from key attractions and amenities. We look forward to welcoming you back for another memorable stay.Thank You,Presidio Parkway Inn Management

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excess to the City. Very convenient and the staff are very friendly
Stayed 3 nights in Mar 2024
Response from Presidio Parkway Inn Management on 13 Mar 2024
Dear Bernadette,We're delighted to hear that you found our hotel conveniently located with friendly staff. Providing easy access to the city and ensuring a warm, welcoming atmosphere are top priorities for us. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay.Thank You,Presidio Parkway Inn Management

6/10 Okay

Roxanna

Travelled with partner
Liked: Cleanliness, amenities
Reading the recent reviews I didn’t know what to expect but thankfully this room was clean and at a very good price. Pros: clean good size rooms, free parking (first come first serve), elevator, price and location. Cons: no curtains so light come in from the wooden blind slats at windows, NOISY - you hear all the loud outside traffic clear as day. Id probably stay here again if I needed to, id just bring ear plugs and an eye mask. The location and the fact it has parking as huge.
Stayed 1 night in Mar 2024
Response from Presidio Parkway Inn Management on 13 Mar 2024
Dear Roxanna,Thank you for your review and for choosing our hotel. We're glad to hear you found our rooms clean and spacious at a great price. We appreciate your feedback regarding the lack of curtains and noise from outside traffic. Rest assured, we'll address these concerns to enhance the comfort of our guests. We look forward to welcoming you back, and don't hesitate to let us know if there's anything we can do to make your next stay even more enjoyable.Thank You,Presidio Parkway Inn Management

8/10 Good

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Fisherman's Wharf. Easy parking. Coffee maker in room didn't work but there was decent coffee in the lobby
Stayed 1 night in Mar 2024
Response from Customer Care Team on 7 Mar 2024
Dear Karl, thank you for choosing to stay with us during your visit to Fisherman's Wharf. We're pleased to hear that you found our location convenient and our coffee satisfactory. We apologize for any inconvenience you experienced with the faulty coffee maker in your room and have shared your feedback with our team for further review. We appreciate your understanding and hope to have the opportunity to welcome you back for another pleasant stay in the future.Best Regards,Customer Care Team

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Hi Bernadette,We're delighted to hear that you found our hotel to be very clean and that our staff provided friendly service during your stay! Ensuring a clean and welcoming environment is important to us, and we're glad that you had a positive experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay!Best Regards,Customer Care Team

6/10 Okay

Janet

Travelled with partner
Liked: Staff & service
Some thing wrong with floor in room and mattress was sticky
Stayed 10 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Janet, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the issues with the flooring and sticky mattress that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards,Customer Care Team

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Mike, thank you for letting us know you had a great stay at Presidio Parkway Inn. We're glad our location worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are great and the staff are friendly.
Stayed 3 nights in Feb 2024
Response from Presidio Parkway Inn Management on 28 Feb 2024
Dear Bernadette,Thank you for your kind feedback! We're delighted to hear that you enjoyed our rooms and experienced our friendly staff's hospitality. Providing exceptional service and comfortable accommodations are our top priorities. We look forward to welcoming you back for another wonderful stay soon!Thank You,Presidio Parkway Inn Management

6/10 Okay

Todd

Stayed 7 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Prateek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy no-hassle place to stay
Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Dear Prateek, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Presidio Parkway Inn guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excess to the city and very quiet. Staff are friendly.👍
Stayed 3 nights in Feb 2024
Response from Presidio Parkway Inn Management on 14 Feb 2024
Dear Bernadette,Thank you for your kind feedback! We're delighted to hear that you found our location convenient for accessing the city while enjoying a peaceful atmosphere. Our team takes great pride in providing friendly and attentive service to ensure our guests have a comfortable stay. We appreciate your positive comments and hope to welcome you back soon!Thank You,Presidio Parkway Inn Management

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Love the room and very clean.
Stayed 3 nights in Feb 2024
Response from Presidio Parkway Inn Management on 7 Feb 2024
Dear Bernadette,Thank you for your kind words! We're thrilled to hear that you loved your room and found it exceptionally clean. Ensuring our guests' comfort and satisfaction is our top priority, and it's fantastic to know we met your expectations. We strive to maintain high standards of cleanliness to provide a welcoming environment for all our guests. We look forward to welcoming you back for another fantastic stay in the future!Thank You,Presidio Parkway Inn Management

10/10 Excellent

Selvianajein

Liked: Cleanliness, staff & service, property conditions & facilities
everything is good
Stayed 2 nights in Jan 2024
Response from Presidio Parkway Inn Management on 2 Feb 2024
Dear Selvianajein,Thank you for your positive feedback! We're delighted to hear that everything met your expectations during your stay. Our team strives to provide a memorable experience for every guest. If there's anything specific you loved or any suggestions for improvement, we'd love to hear more details. Your insights help us continually enhance our services to ensure a consistently excellent stay for all our guests. We appreciate your time in sharing your experience and look forward to welcoming you back for another fantastic visit.Thank You,Presidio Parkway Inn Management

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and friendly staff
Stayed 3 nights in Jan 2024
Response from Presidio Parkway Inn Management on 31 Jan 2024
Dear Bernadette,Thank you for your kind words! We're thrilled to hear you enjoyed our good service and experienced the friendliness of our staff. Providing a positive and welcoming environment is our priority. We look forward to welcoming you back for another excellent stay! If there's anything specific you loved or any suggestions for improvement, feel free to share. Your feedback helps us enhance our commitment to exceptional hospitality.Thank You,Presidio Parkway Inn Management

10/10 Excellent

Bernadette

Travelled with partner
Liked: Amenities
It’s so clean and love the environment. Very close to church. So nice to have many restaurants and excess to the Golden Gate. Very quiet and had a good night sleep.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Dear Bernadette, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our spotless property and surroundings, convenient location near the church and multiple restaurants, proximity to the Golden Gate, and peaceful ambiance. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at the Presidio Parkway Inn with the finest of our facilities and services!Best Regards,Customer Care Team

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You really can’t ask for more at these prices. It’s clean, has nice linens, staff is courteous. There are some little things that are still being worked on like bathroom sink stopper missing and shower door not having a handle, but these are extremely minor for the great rates. We would easily stay there again!
Stayed 2 nights in Jan 2024
Response from Presidio Parkway Inn Management on 23 Jan 2024
Dear Sonya,Thank you for your kind words! We appreciate your positive feedback on our affordable rates, cleanliness, and courteous staff. We're committed to addressing the minor issues you mentioned, such as the bathroom sink stopper and shower door handle. Your satisfaction is our priority, and we look forward to welcoming you back with an even more enhanced experience. Safe travels, and thank you for choosing our hotel!Thank You,Presidio Parkway Inn Management

8/10 Good

Sanjay, Jamshedpur

Travelled with family
Liked: Staff & service, property conditions & facilities
An excellently located property in downtown, next to bay area . Just 2.5 miles feom the golden gate. Nice friendly warm people at the hotel
Stayed 4 nights in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Dear Sanjay, we are thrilled to see that your experience at our hotel was satisfactory and comfortable. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for peaceful, pleasant, and conveniently located accommodation. We're glad that our property conditions and courteous customer service were suitable for you. Thank you for reviewing your stay at our place. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see you and serve you better at Presidio Parkway Inn on your next visit!Best Regards,Customer Care Team

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Juan, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards,Customer Care Team

2/10 Terrible

EhsanuL

Travelled with family
The front desk guy told me he will give the most convenient and spacious room but it was the worst one and he was asking to give them a good review, I would if the room was nice and clean
Stayed 1 night in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Dear Guest, we apologize for any inconvenience caused during your stay. We take guest concerns seriously, and we regret if the room did not meet your expectations. Your input helps us improve, and we hope to have another chance to provide you with a more pleasant experience.Best Regards,Customer Care Team

6/10 Okay

Hung, Portland

Stayed 1 night in Dec 2023
Response from Presidio Parkway Inn Management on 19 Dec 2023
Dear Hung,Thank you for leaving us a rating of your stay with us at Presidio Parkway Inn. We work tirelessly to ensure our guests experience the best hospitality in Presidio Parkway Inn. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Presidio Parkway Inn Management

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful and astute. Everything was super easy and affordable. An early check in really made my day and tripfantastic
Stayed 5 nights in Nov 2023
Response from Customer Care Team on 23 Nov 2023
Dear Erik, we are pleased that you thoroughly enjoyed your time at Presidio Parkway Inn. We appreciate you letting us know how satisfied you were with our early check-in, staff performance, and pricing. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to San Francisco.Best Regards,Customer Care Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service. Very comfortable. Central location. I needed a bathtub and they gave me a free upgrade.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 20 Nov 2023
Dear Guest, thank you so much for sharing your positive experience at our hotel. We are thrilled that you enjoyed our service, found the accommodations very comfortable, and appreciated our central location. It's fantastic that we could meet your specific request for a bathtub and provide you with a complimentary upgrade. Your satisfaction is our priority, and we are delighted to have contributed to a pleasant stay. We look forward to the pleasure of welcoming you back for another incredible vacation.Best Regards,Customer Care Team

6/10 Okay

Tong Ming

Liked: Cleanliness, staff & service, amenities
Room is clean and spacious; bed is soft and comfortable; location is safe and close to Fisherman's Wharf and Golden Gate Bridge. Minus 2 points: the walls are too thin - traffic, foot stomping, knocking on walls may interrupt your sleep.
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 20 Nov 2023
Dear Tong, we appreciate your positive feedback about the cleanliness, comfort, and location of our hotel. We regret any disturbances caused by thin walls, and we will explore options to minimize noise interruptions and improve soundproofing. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Presidio Parkway Inn.Best Regards,Customer Care Team

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the price. Definitely would stay here again.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 15 Nov 2023
Dear Kevin, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Presidio Parkway Inn, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team

6/10 Okay

clinton carlito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Presidio Parkway Inn Management on 10 Nov 2023
Dear Clinton Carlito,Thank you for leaving us a rating of your stay with us at Presidio Parkway Inn. We work tirelessly to ensure our guests experience the best hospitality in Presidio Parkway Inn. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit to Presidio Parkway Inn.Thank You,Presidio Parkway Inn Management

6/10 Okay

Leah

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
It was fine. Nothing spatular. The room was very worn but clean. The AC/Fan unit didn’t work and there was only one door lock; not the bolt or pull over lock.
Stayed 2 nights in Oct 2023
Response from Presidio Parkway Inn Management on 1 Nov 2023
Dear Leah,We appreciate your feedback and are glad to hear you found the room clean. We apologize for the inconvenience with the AC/Fan unit and the limited door lock options; we will certainly address these issues to improve the guest experience. While your stay may not have been exceptional, we're committed to enhancing our facilities and ensuring a more comfortable visit for future guests. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.Thank You,Presidio Parkway Inn Management

10/10 Excellent

Sandra

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I like the front desk person. Room was clean but was noisy outside.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 26 Oct 2023
Dear Sandra, we appreciate your positive feedback about the front desk staff and the cleanliness of your room. We apologize for the noise disturbances you encountered, and we will explore ways to mitigate these issues to ensure a more peaceful stay in the future.Best Regards,Customer Care Team

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible, Dining options so many around the area, walkable
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 26 Oct 2023
Dear Margie, thank you for letting us know you had a great stay at Presidio Parkway Inn. We're glad our convenient location and nearby dining options were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice inside for the price (I paid $84/nite on a week nite) Polite management. Walkable to Marina district restaurants and Palace of Fine Arts WiFi was OK but slow. Stool but no proper desk chair Overrall, excellent value
Stayed 1 night in Oct 2023
Response from Customer Care Team on 23 Oct 2023
Dear Rick, we're pleased to hear that you found our hotel to be of good value, and appreciated our polite management and convenient location. Your feedback about the Wi-Fi and room amenities is valued, and we'll explore ways to improve these aspects to provide an even more enjoyable experience on your next visit.Best Regards,Customer Care Team

10/10 Excellent

Rose

Travelled with family
Liked: Staff & service, property conditions & facilities
Checking in was easy and the gentleman was very nice
Stayed 1 night in Oct 2023
Response from Presidio Parkway Inn Management on 19 Oct 2023
Dear Rose,We're delighted to hear that your check-in experience was hassle-free and that you encountered a friendly staff member. We strive to create a welcoming and efficient check-in process for all our guests. Your feedback is appreciated and encourages us to maintain excellent service standards throughout your stay. If you have any further comments or suggestions, please don't hesitate to share them. We're here to ensure your entire stay is comfortable and enjoyable. Thank you for choosing our hotel, and we hope you have a fantastic stay with us.Thank You,Presidio Parkway Inn Management

2/10 Terrible

TYECHA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unprofessional.
Stayed 3 nights in Oct 2023
Response from Customer Care Team on 30 Oct 2023
Dear Tyecha, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Customer Care Team

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Maximilian

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Stanley

Travelled with family, Business traveller
Liked: Staff & service
It was a reasonable price, for the area.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 11 Oct 2023
Dear Stanley, thank you for reviewing your stay at Presidio Parkway Inn. We thrive on customer feedback, so our hotel's value lies in knowing that our guests are genuinely content with our amenities, services, and prices. However, we couldn't help but notice that you were not fully satisfied during your stay. It would be helpful if you could let us know if any part of your stay was not on par with your expectations. This will only help us grow with the excellence we aim to attain. We'll be sure to make up for any issues and give you a rewarding experience on your next visit!Best Regards,Customer Care Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Oct 2023
Response from Presidio Parkway Inn Management on 10 Oct 2023
Dear Mark,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Presidio Parkway Inn.  We work tirelessly to ensure our guests experience the best hospitality in Presidio Parkway Inn.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Presidio Parkway Inn Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Presidio Parkway Inn Management on 10 Oct 2023
Dear Anonymous,Thank you for staying with us when you visited Presidio Parkway Inn. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Presidio Parkway Inn!Thank You,Presidio Parkway Inn Management

8/10 Good

germana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Oct 2023
Response from Presidio Parkway Inn Management on 10 Oct 2023
Dear Germana,Thank you for your concise feedback! We're delighted to hear that you had a "very good" experience at our hotel. Your satisfaction is our top priority, and we're committed to consistently providing exceptional service and comfort to all our guests. If you have any specific comments or suggestions that can help us further improve your future stays, please don't hesitate to share them. We look forward to welcoming you back and exceeding your expectations once again.Thank You,Presidio Parkway Inn Management

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Surprise!
Recently updated. Bed was super comfortable and sheets were soft and clean. Great price. Perfect Location on Lombard. Took the 28 Muni to Golden Gate Park everyday. Limited free parking had about 10 spots. Outside of building was OK. Only saw a handful of homeless people in this area. Felt safe as we walked around alot. One street to North was Chestnut, had wonderful places to eat. Try Luccas Deli for the best sandwich you'll ever have. I consider this hotel a welcome happy surprise. The only bad thing was the TV wasn't connected. Which was a good thing actually. And the road noise was alittle annoying, but eventually cooled after 1am, the desk will give you earplugs. Very kind and respectful folks at the desk.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 6 Oct 2023
Dear Chris, thank you for your kind words about our recently updated rooms, comfy bedding, pocket-friendly rates, courteous front desk services, and convenient location. We're delighted to hear that you had a comfortable stay, with nearby tourist attractions and amenities impressing you. We apologize for the inconvenience with the TV and road noise, and we assure you we will take action to rectify these shortcomings as soon as possible. Thank you for your honest feedback. You had the experience we strive to provide for each of our guests, and we hope to welcome you back to the Presidio Parkway Inn many more times.Best Regards,Customer Care Team

10/10 Excellent

Alysha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sam was the most sweetest, patient, and helpful man we’ve ever encountered! He helped me with all my questions and concern’s immediately. He went above and beyond for our service. We were all very satisfied with the professional management skills he provided us with. I would stay again and again anytime I were to visit again. I highly recommend!
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 3 Oct 2023
Dear Alysha, thank you for your heartwarming feedback about Sam, who provided you with exceptional service during your stay. We're delighted to hear that he was sweet, patient, and helpful, going above and beyond to ensure your satisfaction. Sam is indeed an asset to our team, and your kind words will serve as encouragement for his dedication. We appreciate your recommendation and look forward to welcoming you back whenever your travels bring you to our city.Best Regards,Customer Care Team

10/10 Excellent

tree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel on the north side of the city. There’s plenty of public transportation to get you anywhere in the Bay Area. The hotel itself was older but still in pretty good shape. Nothing super fancy but I good place to stay.
Stayed 4 nights in Sep 2023
Response from Customer Care Team on 3 Oct 2023
Dear Guest, we appreciate your positive comments about our hotel's location and accessibility to public transportation. While we are indeed an older property, we're glad to hear that you found it in good shape for your stay. We strive to offer a comfortable and convenient experience for our guests, and we hope to welcome you back on your next visit to the area.Best Regards,Customer Care Team

6/10 Okay

Nicholas

Stayed 2 nights in Sep 2023
Response from Customer Care Team on 4 Oct 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, room comfort
Clean and convenient
The hotel is older. But it was clean and convenient for us and had free parking.
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 3 Oct 2023
Dear Mary, thank you for letting us know you had a great stay at Presidio Parkway Inn. We're glad our clean, convenient accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Customer Care Team

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Amenities
Great location with bus access to the Warf, Academy of Sciences, the Bridge and Beach. Staff was very helpful and accommodating - allowed a later checkout while we waited for car rental. Wish there was more im terms of breakfast option - coffee, juice and pre-packaged danish. Room was quite worn down although looks like they tried updating it at one point. Door was a bit loose but it locked and we were on third floor so didnt feel unsafe.
Stayed 2 nights in Sep 2023
Response from Presidio Parkway Inn Management on 26 Sept 2023
Dear Michelle,We're delighted to hear you appreciated our prime location and the convenience of bus access to popular attractions. Our accommodating staff is always here to enhance your stay, and we're pleased you found them helpful. We apologize for any inconvenience regarding the limited breakfast options; we'll certainly take your feedback into consideration for improvement. Regarding the room, we're continuously working to maintain and update our accommodations. Thank you for bringing the loose door to our attention; we'll address it to ensure a more comfortable stay. We hope you'll consider staying with us again, as we're committed to delivering a better experience next time.Thank You,Presidio Parkway Inn Management

8/10 Good

TODD

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff were very nice. The price and location were great. The room was big and the bed was comfortable. The room needed a few things fixed that were broken, and could've of been cleaner.
Stayed 1 night in Sep 2023
Response from Presidio Parkway Inn Management on 26 Sept 2023
Dear TODD,We appreciate your positive feedback on our friendly staff, competitive pricing, and convenient location. It's delightful to hear you found your room spacious and the bed comfortable. We apologize for any inconveniences caused by the broken items and cleanliness issues; we take such feedback seriously and will work diligently to address these concerns to enhance our guests' experiences. Your input is invaluable, and we hope you'll give us another opportunity to provide you with an even better stay in the future. Thank you for choosing us for your accommodations.Thank You,Presidio Parkway Inn Management

6/10 Okay

Koji

Travelled with group
Liked: Staff & service
The receptionist was very good but area itself was very noisy at nighttime!
Stayed 1 night in Sep 2023
Response from Customer Care Team on 19 Sept 2023
Dear Koji, thank you for your feedback praising our receptionist. We understand the importance of a good night's rest and will continue to work on minimizing disturbances to enhance our guests' sleep quality. We appreciate your comments, and we look forward to providing you with an even better stay in the future.Best Regards,Customer Care Team

10/10 Excellent

Zhenyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 19 Sept 2023
Hey Zhenyu, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Presidio Parkway Inn!Best Regards,Customer Care Team