Ratings based on 5,547 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bozeman, MT

Nice hotel, close to main events

Posted 16-Apr-2015
I was satisfied with the helpful and friendly staff of the hotel.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom ca

review

Posted 14-Apr-2015
Pros: location
Cons: include Wi-Fi
staff was excellent, we were offered to upgrade our room and so we did, but we found the room to be very small, I don't know that I would upgrade again also some of the amenities where not working but overall was good
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel in the middle of everything.

Posted 13-Apr-2015
Pros: Location, customer service, and quality.
Cons: If only Parking was less expensive. However, doubt that will ever happen in San Francisco.
Location: Just about everything.
Nice Hotel in the middle of everything. Area was nicer than similar Hotels in the middle of everything. We were within two miles of various places we wanted to see (Fisherman's Wharf, Lombard Street, etc.) We were upgraded to a better room at no extra cost which was greatly appreciated with the cost of parking in San Francisco.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Connecticut

Nice, well located but pay for wi-fi

Posted 09-Apr-2015
The hotel is very nice, clean, with well trained staff. In such a hotel, wi-fi should be included, but was not. We have stayed in many such hotels, all over the world, and wi-fi was always included. It smacks of "nickel and diming" which should be beneath the dignity of a hotel that bills itself as luxury.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Apr-2015
Cons: Parking rates in the city are very high. Valet was $60 per night - Self park was $35
Nice hotel - Parking rates are very high- Clean and comfortable
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Apr-2015
Sehr angenehmer Aufenthalt, perfekte Lage zur Erkundung, sehr nettes Hotelpersonal, sehr guter Service.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Great location.

Posted 01-Apr-2015
Pros: Location, view.
Cons: Beds
Location: 15 minutes from Ferry Building, 1 minute from Ghirardelli store, many lovely local restaurants and only 15 minutes from the Tadich Grill.
Fantastic hotel, except for the beds. Not very comfortable although they first appear to be so. But overall, a fantastic place to stay, helpful, friendly staff, superb location. Had to call on one day to get our room cleaned, but really didn't detract much. Would recommend the hotel change the beds, but the rooms were spacious and we had a fantastic view of the bay.
2 out of 5
by A verified travellerfrom Vancouver, BC

NO free Wifi

Posted 29-Mar-2015
Pros: Nothing
Cons: Free wifi
Location: It is near the financial district. Lots of restaurants within walking district. We used UBER to get around and it was fabulous.
Location was just OK ... area is still quite seedy after dark. Only one bathrobe provided for two of us. We booked and paid for an upgraded room 2 months earlier and when we checked in they tried to put us into a lesser room saying that they don't honor 3rd party room requests (i.e. Expedia). We refused and they miraculously found the room we had paid for. And my biggest complaint is no free wifi... I have traveled a lot and have always had free wifi.... even a Motel 6 gives free wifi. This hotel wanted $14.95 a day... anywhere in the hotel - even the lobby! San Francisco city provides free wifi so could walk out the door of the hotel and connect.... but it was blocked in the hotel. I do NOT recommend this hotel.... there are lots of others which are better.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom australia

Excellent

Posted 19-Mar-2015
Clean and comfy room. Great location and staff. Will stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Mar-2015
it's awesome to live in here, it's convenient, near the shopping center and downtown