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Reviews of Kasa Niche Hotel Redwood City

2.5 out of 5
Kasa Niche Hotel Redwood City
868 Main St, Redwood City, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 78 out of 129 reviews" "
Rating 8 - Good. 21 out of 129 reviews" "
Rating 6 - Okay. 5 out of 129 reviews" "
Rating 4 - Poor. 9 out of 129 reviews" "
Rating 2 - Terrible. 16 out of 129 reviews" "

9.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Lori, Pebble Beach

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beware! Read the fine print. A public parking lot was the only parking option. Offered only basic amenities. The room was noisy. The location seemed safe and was convenient for downtown.
Stayed 1 night in Mar 2024

10/10 Excellent

Cara

Liked: Staff & service, amenities, property conditions & facilities
Would definitely stay again at Kasa Niche. Have never used this type of hotel. Such ease in checking in and out with virtual reception. The only issue I had was the refrigerator- very noisy but thankfully the Kasa provided ear plugs. I would definitely suggest changing your refrigerators.
Stayed 3 nights in Mar 2024
Response from Kasa Niche Hotel Redwood City on 6 Mar 2024
Hi Cara,We are thrilled to hear that you had a wonderful stay at Kasa and that you found the virtual reception convenient for checking in and out. Your feedback regarding the refrigerator noise has been duly noted, and we appreciate your suggestion for improvement. It's great to know that the earplugs provided helped mitigate the issue. We are constantly striving to enhance our guests' experience, and your input is valuable in this process. We hope to welcome you back for another fantastic stay in the future!Best regards,Team Kasa

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kasa Niche Hotel Redwood City on 25 Feb 2024
Hi Diane,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kasa Niche Hotel Redwood City on 20 Feb 2024
Hi Virginia,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

6/10 Okay

Hussein

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Size is very small and you can't do any work while staying. It is designed just to sleep. Other than that, it is a good option.
Stayed 2 nights in Feb 2024
Response from Kasa Niche Hotel Redwood City on 6 Feb 2024
Hi Hussein,Thank you for sharing your feedback regarding your recent stay at Kasa Niche Hotel Redwood City. We apologize for any inconvenience caused by the size of the room. Our rooms are designed to prioritize comfort and a good night's sleep. However, we understand your need for a space to work and will take your feedback into consideration to improve our offerings. We appreciate your understanding and patience. If you have any further questions or require assistance, please do not hesitate to reach out to us.Sincerely,Team Kasa

10/10 Excellent

Robert, Palm Beach Gardens

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Kasa Niche Hotel Redwood City on 30 Jan 2024
Hi Robert,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are super think but other than that, all good
Stayed 1 night in Jan 2024
Response from Kasa Niche Hotel Redwood City on 25 Jan 2024
Hi Rachel,Thank you for taking the time to share your positive experience at Kasa Niche Hotel Redwood City! We are delighted to hear that you enjoyed your stay overall. We appreciate your feedback regarding the thin walls, and we apologize for any inconvenience caused. Your feedback is valuable to us as we continuously strive to improve our guests' experience. We will definitely take your comments into consideration for future enhancements. We look forward to welcoming you back on your future travels!Best regards,Team Kasa

4/10 Poor

thomas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This is AI style renting that leaves you in the rain waiting to get in if things don't work out and problems that can't get solved because people aren't available. TV is really on you because you use your data to transmit to their TV through your own apps on your device. Noisy area.
Stayed 1 night in Jan 2024
Response from Kasa Niche Hotel Redwood City on 25 Jan 2024
Hi Thomas,We're genuinely sorry to hear about the challenges you encountered during your stay with us. It's disheartening to learn that your experience didn't align with the high standards we strive to uphold at Kasa.Regarding the entry issue, we understand how frustrating it can be to face access difficulties, especially after a long journey. Our aim is always to ensure a seamless and convenient check-in process through our technology, and we regret that this wasn't your experience. We're actively working to enhance our systems to prevent such occurrences in the future.About the TV and data usage, we appreciate your feedback. Our goal is to provide a modern and convenient entertainment experience, but we understand your concerns regarding data usage. We'll certainly take this into consideration as we continually seek to improve our amenities and services.We also acknowledge your comment about the noise level in the area. While we aim to offer accommodations in vibrant locations, we understand that this can sometimes lead to a noisier environment. We'll explore ways to better communicate this aspect of our properties and look for potential solutions to enhance the comfort of our guests.Your feedback is invaluable to us as we strive to provide an exceptional experience for all our guests. Please know that we are here to assist and support you, and we'd welcome the opportunity to discuss these matters further and make things right.Sincerely,Team Kasa

4/10 Poor

Jennifer

Stayed 1 night in Jan 2024
Response from Kasa Niche Hotel Redwood City on 23 Jan 2024
Hi Jennifer,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

10/10 Excellent

Angela, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kasa Niche Hotel Redwood City on 18 Jan 2024
Hi Angela,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After initial impatience with virtual concierge, the helpful Reservations staff and the room alone were impeccable especially for the rate. Highly recommended. Thank you.
Stayed 1 night in Jan 2024
Response from Kasa Niche Hotel Redwood City on 11 Jan 2024
Hi Dennis,We are delighted that you had a wonderful experience with our reservations team, and we're pleased that you found the room to be impeccable, especially given the price. Thank you for your recommendation, we look forward to welcoming you back soon!Best regards,Team Kasa

6/10 Okay

Mao, Redmond

Business traveller
Got a huge bug bite when I was lying in the bed.
Stayed 5 nights in Jan 2024
Response from Kasa Niche Hotel Redwood City on 12 Jan 2024
Hi Mao,Thank you for taking the time to share your concerns with us. We are truly sorry to hear about the discomfort you experienced due to an insect bite during your stay. Your well-being is our top priority, and we understand how distressing this situation must have been.We want to assure you that we take such reports very seriously. Upon receiving your feedback, we conducted a thorough inspection of your unit. We are pleased to inform you that we found no evidence of an infestation. Our team is dedicated to maintaining the highest standards of cleanliness and safety, and we have reinforced our protocols to ensure a comfortable and worry-free stay for all our guests.Thank you again for bringing this to our attention. We hope to have the opportunity to host you again and provide a more pleasant and comfortable stay.Sincerely,Team Kasa

10/10 Excellent

juana

Stayed 2 nights in Nov 2023
Response from Kasa Niche Hotel Redwood City on 23 Jan 2024
Hi juana,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Kasa Niche Hotel Redwood City on 21 Jan 2024
Hi David,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

10/10 Excellent

Joanne

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023
Response from Kasa Niche Hotel Redwood City on 23 Dec 2023
Hi Joanne,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our property quiet and peaceful. Ensuring a tranquil environment is one of our top priorities as we want our guests to have a truly relaxing stay. Your feedback is greatly appreciated, and we look forward to the opportunity of welcoming you back in the near future.Best regards,Team Kasa

8/10 Good

Valeri

Liked: Cleanliness, staff & service, property conditions & facilities
We are having good time. Specially with friendly member of KASA team Fageuty Sorry if it wrong spelling) Just one thing. On sleeping time the fridge sound loud and if somewhere guest take shower or using toilet it's know many people... But We have very good memory about the Trip. Thanks everybody
Stayed 2 nights in Dec 2023
Response from Kasa Niche Hotel Redwood City on 21 Dec 2023
Hi Valeri,We're delighted to hear that you had a wonderful time at Kasa Niche Hotel Redwood City! It's great to know that our friendly team member made your experience even more enjoyable. We sincerely apologize for any inconvenience caused by the noise from the fridge and other guests. We understand that a peaceful sleep is essential, and we assure you that we are actively working on addressing this issue. Your feedback is invaluable to us, and it will help us make necessary improvements to ensure a more comfortable stay for all our guests. Thank you for sharing your positive memories of the trip, and we hope to have the pleasure of welcoming you back in the future!Best regards,Team Kasa

2/10 Terrible

Chad

I tried to get into the hotel at 8pm and could not enter with the code texted/emailed to me. I watched 3 people just stare at me from the inside that would not help me. Staff? So I went to another hotel. Parking was horrible. I will never stay at this hotel in this life time!
Stayed 1 night in Dec 2023
Response from Kasa Niche Hotel Redwood City on 19 Dec 2023
Hi Chad,We're truly sorry to hear about the difficulties you experienced during your recent visit. We understand how frustrating it must have been to arrive and face challenges with the access codes. We communicated the check-in steps before your arrival, including a checklist to complete, which is crucial for receiving the access codes. We apologize if this process caused any confusion or inconvenience.We also regret to hear that you felt unsupported at the time of your arrival. Our team is always ready to assist, and we would have been more than happy to help if we had been contacted. We take your feedback seriously and will improve our communication and assistance methods to ensure a smoother experience for our guests.Regarding the parking situation, we understand it can be challenging, and we're constantly looking for ways to make this aspect of our guest's stay more convenient.Please know that we value your feedback and are committed to improving. We hope you will consider giving us another chance to provide you with the quality experience that so many of our guests have grown to love.Sincerely,Team Kasa

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kasa Niche Hotel Redwood City on 16 Dec 2023
Hi Edgardo,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Excellent

Lashi

Stayed 1 night in Dec 2023
Response from Kasa Niche Hotel Redwood City on 17 Dec 2023
Hi Lashi,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Excellent

Katrina, Carmichael

Stayed 1 night in Dec 2023
Response from Kasa Niche Hotel Redwood City on 17 Dec 2023
Hi Katrina,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Excellent

Jose, Tulare

Stayed 1 night in Dec 2023
Response from Kasa Niche Hotel Redwood City on 1 Jan 2024
Hi Jose,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Excellent

Malika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kasa Niche Hotel Redwood City on 11 Dec 2023
Hi Malika,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Excellent

Mariyah

Stayed 2 nights in Dec 2023
Response from Kasa Niche Hotel Redwood City on 11 Dec 2023
Hi Mariyah,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

8/10 Good

Olivia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
For the price, especially for a single person on business travel, this was great. Easy to check in, clean and comfortable, near restaurants, coffee shops and a theatre as well as shopping. The parking wasn’t great but it worked out. As a solo woman I felt safe also, which is huge. Will stay again.
Stayed 1 night in Nov 2023
Response from Kasa Niche Hotel Redwood City on 29 Nov 2023
Hi Olivia,Thank you for choosing Kasa Niche Hotel in Redwood City for your recent business trip. We are thrilled to hear that you had a great experience with us. Our team is committed to providing comfortable and convenient accommodations at a reasonable price, ensuring that every guest feels satisfied with their stay.We are delighted to know that you found our hotel clean, comfortable, and conveniently located near various establishments. We understand that parking can sometimes be a challenge, and we apologize for any inconvenience caused. However, we are glad to hear that it worked out for you.We take the safety of our guests very seriously and we are happy to hear that you felt safe during your stay as a solo woman traveler. We appreciate your kind words and look forward to welcoming you back to Kasa Niche Hotel in the near future.Best regards,Team Kasa

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!!!. Great for a night getaway. Walking distance to good food and local bars. Downside small rooms, just for sleeping and walls a bit thin, but they provide ear plugs. Overall, a great place.
Stayed 1 night in Nov 2023
Response from Kasa Niche Hotel Redwood City on 29 Nov 2023
Hi John,Thank you for choosing Kasa Niche Hotel Redwood City for your night getaway. We are delighted to know that you had a wonderful time and enjoyed our prime location, which is conveniently located near great dining options and local bars. We apologize for any inconvenience caused by the small rooms and thin walls, but we are pleased to know that the earplugs we provided helped reduce any noise disturbance. Your feedback is highly valuable to us, and we look forward to the opportunity of hosting you again in the future for another memorable stay.Best regards,Team Kasa

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience! So easy with the check in! The room was awesome!! Bed was comfortable and the room very clean! I will definitely be back to use them again!
Stayed 1 night in Nov 2023
Response from Kasa Niche Hotel Redwood City on 28 Nov 2023
Hi April,We're thrilled to hear that you had a fantastic experience at Kasa Niche Hotel Redwood City! It's wonderful to know that the check-in process was easy for you. Our team takes pride in providing seamless check-ins to ensure that our guests feel welcomed from the moment they arrive. We're also glad that you found the room to be awesome, with a comfortable bed and a clean environment. Maintaining a high standard of cleanliness is one of our top priorities, and we're delighted that it made your stay even more enjoyable. Thank you for choosing us, and we can't wait to have you back with us for another fantastic stay!Best regards,Team Kasa

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kasa Niche Hotel Redwood City on 19 Nov 2023
Hi Jesus,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Excellent

mehdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, clean place.
Stayed 1 night in Nov 2023
Response from Kasa Niche Hotel Redwood City on 15 Nov 2023
Hi Mehdi,Thank you for taking the time to share your feedback! Providing a comfortable and clean environment is our top priority, and we're glad we could meet your expectations. Your kind words motivate us to continue delivering exceptional service to all our guests. Please let us know if there's anything else we can do to make your future stays even more enjoyable. We look forward to welcoming you back on your next trip!Best regards,Team Kasa

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Kasa Niche Hotel Redwood City on 5 Dec 2023
Hi Laura,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

8/10 Good

Christopher

Stayed 3 nights in Nov 2023
Response from Kasa Niche Hotel Redwood City on 12 Nov 2023
Hi Christopher,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

10/10 Excellent

Justine Elmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Although I had trouble casting in my TV, I still had a great stay.
Stayed 3 nights in Nov 2023
Response from Kasa Niche Hotel Redwood City on 16 Nov 2023
Hi Justine,Thank you for the positive review! We are pleased to hear that you enjoyed your stay at Kasa Niche Hotel in Redwood City, even though you experienced issues with casting on the TV. Your feedback is highly valuable to us, and we appreciate that you took the time to share your experience with us. We hope to have the opportunity to welcome you back in the future.Best regards,Team Kasa

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
its good for virtual
Room was fine, clean and spacious. I am not a fan of the virtual check in and no one avaialble to help.
Stayed 3 nights in Nov 2023
Response from Kasa Niche Hotel Redwood City on 8 Nov 2023
Hi, Thank you for choosing Kasa Niche Hotel Redwood City for your stay. We are pleased to hear that your room was clean, spacious, and met your expectations. We apologize for any inconvenience you experienced with our virtual check-in process. We understand that having access to assistance is essential, and we appreciate your feedback. Please be assured that we are actively working to improve our customer support to ensure that all guests have a seamless experience. We have shared your valuable feedback with our management team, and we will take it into account as we continue to enhance our services. If you have any further concerns or suggestions, please feel free to contact us. We value your feedback and hope to have the opportunity to serve you better in the future.Sincerely,Team Kasa

10/10 Excellent

glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was better than expected! Thank you for helping me " check in"!! I will return
Stayed 1 night in Oct 2023
Response from Kasa Niche Hotel Redwood City on 27 Oct 2023
Hi Glenda,We're delighted that your experience at Kasa Niche Hotel Redwood City exceeded your expectations. We're glad we could assist you with the check-in process and look forward to welcoming you back in the future. See you soon, Glenda!Best regards,Team Kasa

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kasa Niche Hotel Redwood City on 6 Nov 2023
Hi Chris,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

10/10 Excellent

Ernesta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed one night only, my room was clean and has everything I needed it's small but cozy. It's in the heart of the city so you can walk around and eat. I really recommend.
Stayed 1 night in Oct 2023
Response from Kasa Niche Hotel Redwood City on 23 Oct 2023
Hi Ernesta,We're delighted to hear that you had a cozy and comfortable stay at Kasa Niche Hotel Redwood City. Our team takes pride in providing clean rooms with all the necessary amenities. Thank you for recommending us!Best regards,Team Kasa

10/10 Excellent

Emily

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the ease and convenience of this hotel experience. The room was very clean. The complementary snacks were great. I also loved that they provided a white noise machine in the room.
Stayed 2 nights in Oct 2023
Response from Kasa Niche Hotel Redwood City on 23 Oct 2023
Hi Emily,We're delighted to hear that you enjoyed your stay at Kasa Niche Hotel Redwood City. Our team takes pride in providing clean and comfortable rooms for our guests. It's wonderful to know that you appreciated the complimentary snacks and the white noise machine in the room. We hope to welcome you back again soon!Best regards,Team Kasa

8/10 Good

Inga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing, in the middle of downtown Redwood City. The room (I stayed in a junior suite) was one of those tiny but very efficiently laid out units. I enjoyed my stay, with a few caveats. 1) The miniature desk was just too small and the chair too uncomfortable for work. I ended up working from bed––ok for a few hours, but not an extended business trip. 2) The fridge was TOO LOUD. This seems to be a consistent problem with both Kasa locations I stayed at, and my sleep quality tends to be worse at Kasa than anywhere else I stayed. 3) The shades are not blackout. I appreciated the eyemask though. Overall, the location couldn't have been better, and it's always nice to stay at a brand new hotel, but I won't return expecting a restful stay and certainly not if I am traveling with somebody else--there was just barely enough room for one person.

2/10 Terrible

Ayda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very difficult to understand how to get into the hotel and access the room. The phone number provided was NO HELP!
Stayed 1 night in Oct 2023
Response from Kasa Niche Hotel Redwood City on 9 Oct 2023
Hi Ayda,We're really sorry to hear about the difficulties you faced while trying to access your room and getting assistance from our team. Your feedback is valuable to us, and we appreciate you taking the time to share your experience.We want to extend our sincere apologies for any inconvenience you encountered. We understand that a smooth check-in process is essential for our guests, and it appears we fell short in this regard during your stay.Rest assured, we take this matter seriously and will review our procedures to ensure that such issues are addressed promptly. Our goal is to make your stay as comfortable and hassle-free as possible, and it's clear that we have room for improvement in this area.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience.Sincerely,Team Kasa

10/10 Excellent

Delia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love KASA!
Great location, rates, & facility. Will stay her again. Five stars from me.
Stayed 2 nights in Oct 2023
Response from Kasa Niche Hotel Redwood City on 11 Oct 2023
Hi Delia,We're delighted that you loved your stay at Kasa Niche Hotel Redwood City. We strive to provide great locations, competitive rates, and excellent facilities for our guests. We look forward to hosting you again soon for another 5-star experience!Best regards,Team Kasa

10/10 Excellent

Jennylyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was small but clean and organize with complete basic amenities.
Stayed 2 nights in Sep 2023
Response from Kasa Niche Hotel Redwood City on 25 Sept 2023
Hi Jennylyn,We appreciate your positive review! It's great to hear that you found our hotel clean, organized, and equipped with all the basic amenities you needed. We look forward to welcoming you back soon!Best regards,Team Kasa

10/10 Excellent

Jennylyn

Liked: Cleanliness, staff & service, property conditions & facilities
I like that it's really clean, organize and it has the complete basic amenities even though it's a small room.
Stayed 1 night in Sep 2023
Response from Kasa Niche Hotel Redwood City on 3 Oct 2023
Hi Jennylyn,We appreciate your positive review! It's great to hear that you found our hotel clean, organized, and equipped with all the basic amenities you needed. Providing a comfortable and enjoyable stay for our guests is our top priority. Thank you for choosing Kasa Niche Hotel Redwood City!Best regards,Team Kasa

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kasa Niche Hotel Redwood City on 7 Sept 2023
Hi Cesar,Your positive rating inspires us to continue delivering the best experience. We look forward to welcoming you back next time. See you soon!Best regards,Team Kasa

8/10 Good

Mariyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great except that it was hot in the room and we couldn’t connect to our tv!
Stayed 1 night in Aug 2023

2/10 Terrible

Nathan

Stayed 1 night in Sep 2023

2/10 Terrible

Zaharah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad Experience
Someone attempted to get in my room.. the door unlocked they used the code. Whoever began to enter before I said “I’m in here”! I was not clothed about to fall asleep. the person behind door didn’t apologize at ALL. Or say housekeeping, they just closed it and walked off. I wanted to know who was that customer service tried to tell me it’s was housekeeper. This was an hour after I checked in. Why would they be coming after I checked in. They told me it was misunderstanding and they can refund me $15 of my $100 dollar stay. Then I took shower fearful of who else will come in and I’m allergic to that shower water/ steam I googled they said it’s chlorine but who really knows what that was. Sneezing irritated eyes and running nose 10+ mins after I got out shower it took a while for my symptoms to go away. 2 days later I have a cough…havnt been sick in long time. I’m pregnant at that, but I promise im not over exaggerating. Beautiful place but that’s all..And it’s true u can hear a pin drop through the walls. . People were loud. Just because it looks lovely doesn’t mean it is.
Stayed 1 night in Aug 2023
Response from Team Kasa on 31 Aug 2023
Hi Zaharah,Thank you for promptly bringing this urgent matter to our attention. We deeply regret that you had to encounter such an unfortunate incident during your stay at our property. We understand the distress and concern this must have caused, and we want to extend our sincerest apologies.We've taken immediate action to investigate and understand the circumstances surrounding this incident. Your feedback is invaluable as it allows us to identify areas for improvement. We've provided guidance to our Housekeeping Team based on your experience, ensuring that such situations are handled with the utmost care and attention in the future. Please rest assured that the comfort and safety of our guests remain our top priority. Our Virtual Front Desk systems are designed with robust security measures, both online and on-site, to ensure a secure environment for our guests.If you wish to discuss this matter further or have any additional concerns, please don't hesitate to contact our dedicated Guest Experience Team. We appreciate your understanding, and we hope to have the opportunity to make amends and provide you with a more positive experience in the future.Sincerely,Team Kasa

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location; Great hotel stay!
I stayed in the Junior Suite and it was absolutely perfect! The room was clean with good air conditioning and super cute. The area was beautiful with so many choices for dining; all within a short walking distance. I will definitely stay here again the next time I visit this city.
Stayed 2 nights in Aug 2023

10/10 Excellent

Erik

Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient walking to Downtown. Friday night concert was great!
Stayed 2 nights in Jul 2023

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023