Exterior

Reviews of Hyatt Regency San Francisco Airport

4 out of 5
Hyatt Regency San Francisco Airport
1333 Bayshore Hwy, Burlingame, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 689 out of 1182 reviews" "
Rating 8 - Good. 263 out of 1182 reviews" "
Rating 6 - Okay. 120 out of 1182 reviews" "
Rating 4 - Poor. 53 out of 1182 reviews" "
Rating 2 - Terrible. 57 out of 1182 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kandice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and very friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Susan, Klamath Falls

Liked: Cleanliness, property conditions & facilities
Nice hotel. Convenient to airport. Shuttle service to airport included. Will continue to stay here for early flight departures.
Stayed 1 night in Mar 2024
Response from Laura on 27 Mar 2024
Dear Susan, Thank you so much for your patronage and for the 5-star rating. We love hearing that your stay with us was enjoyable and that our location was perfect for your travel needs. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe. It was quiet even though I was near the ice machine. Food was good.
Stayed 1 night in Mar 2024
Response from Christi on 25 Mar 2024
Hello Dawn, thank you for taking time to share feedback on your recent stay at Hyatt Regency San Francisco Airport. I am so glad that the location was safe for you. I am happy that you enjoyed your food. We look forward to welcoming you back again soon. Best Regards, Christi

10/10 Excellent

Christa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Coming in hot from Hawaii late, bar open for dinner till midnight. excellent!!
Stayed 1 night in Mar 2024
Response from Laura on 24 Mar 2024
Dear Christa,Thank you so much for the your patronage and for the 5-star rating. We are delighted to hear that you had an excellent experience while staying with us. We hope to have the pleasure of welcoming you back soon. Best regards,

8/10 Good

Lei

Travelled with family
good location near to SFO, room style is old.
Stayed 1 night in Mar 2024
Response from Tieysha on 28 Mar 2024
Hello Lei,Thank you for your rating as well as your review. We are so overjoyed to know that you enjoyed our location. We are sorry to hear that our room decor didn't meet your expectations. We hope we will have the chance of welcoming you back to Hyatt Regency San Francisco Airport in the future.Best Wishes,

10/10 Excellent

Scott, Newport Coast

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Jamison on 21 Mar 2024
Hello Scott,Thank you for the perfect rating as well as your review. We are so glad that our staff impacted your stay positively. We look forward to welcoming you back to Hyatt Regency San Francisco Airport!Best regards,Jamison

10/10 Excellent

Oscar

Stayed 1 night in Mar 2024
Response from Dacia on 19 Mar 2024
Hi Oscar, Thank you so much for your 5-star rating. We strive to provide each guest with a wonderful stay experience. We will look forward to welcoming you to Hyatt Regency San Francisco Airport again.Kind regards,

2/10 Terrible

Kalisha

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not accommodating. I had to ask multiple times for them to bring me some silverware of all things. The people driving the shuttle from the airport drove it like it was a go-kart only making my jet lag and motion sickness from the plane worse. I let the staff know and they tried to placate me with coffee vouchers wich were only viable for generic coffee that I could have made in my room. The room had hair on the ceiling in the bathroom and a bug leg on the bed when I walked in. I didn’t have any business supplies in the room (notepads, pens, etc) and had to get a valet to grab some for me. I was told thet had a fresh water station only to discover I had to pay for it. I was the first staff member for a nonprofit in the area to stay at this location and we will not be booking any guests there in the future.
Stayed 4 nights in Mar 2024
Response from Brittney C, on 18 Mar 2024
Hello Kalisha,We are very sorry to learn of your experience. This not what we want our guest to expect when staying with us. Please reach out to us on our social media sites or chat function on our website. We would like the opportunity to properly address this. Thank you.

2/10 Terrible

Patty

Disliked: Staff & service, property conditions & facilities
The staff was super rude at check in and check out....and at check out same staff was like "you again ". The dinning is not mid friendly and no nearby food places. The room had lots of damage it was not nice!
Stayed 2 nights in Mar 2024
Response from Brittney C. on 18 Mar 2024
Hi Patty,Thank you for your review. We are sorry to hear of your experience. We would like to look into this further for you. Please reach out to us on our social media sites or chat functions on our website. Thank you.

10/10 Excellent

Xochitl

Very nice
Stayed 1 night in Mar 2024
Response from Christi on 15 Mar 2024
Hello Xochitl, thank you for taking time to share feedback on your recent stay at Hyatt Regency San Francisco Airport. I am glad to hear that you enjoyed the stay. We look forward to welcoming you back again very soon. Best Regards, Christi

10/10 Excellent

DORIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tieysha on 15 Mar 2024
Hello Doris,Thank you for your 5 out of 5 rating. We are so pleased to know that you enjoyed your stay with us. We hope we will have the pleasure of welcoming you back to Hyatt Regency San Francisco Airport in the future.Best Wishes,

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only critique was there were not enough dining options to handle the big crowd of the Star Trek convention. Otherwise it was a beautiful, quiet, staff friendly and clean hotel.
Stayed 1 night in Mar 2024
Response from Krista on 12 Mar 2024
Hello Patricia, We appreciate the time you took to provide us with feedback of your stay with us. I am sorry to hear that the dining options we have to offer did not meet the needs of the large convention we were hosting. This feedback is very important and will be reviewed to accommodate future needs. We are pleased to hear overall you enjoyed your stay with us, and we hope to be able to welcome you back as our guest again in the future!Warm Regards, Krista

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to San Fran Int’l airport. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Krista on 12 Mar 2024
Hello Heather, thank you for taking the time to provide a wonderful 5/5 rating for us here at Hyatt Regency San Francisco Airport. We are so happy to know that our location was convenient for your travel needs and that you would recommend us to others. We hope to have you back as our guest again!Kind Regards,Krista

4/10 Poor

Franchesca

Disliked: Cleanliness, property conditions & facilities
Shower had hairs , very dirty and mold marks in the shower . Bath towels were not clean
Stayed 1 night in Mar 2024
Response from Laura on 11 Mar 2024
Dear Franchesca,Thank you for taking the time to share your feedback. We are sorry to hear of the issues you faced while staying with us and would like the opportunity to discuss this with you further. Please reach out to us on our social or channels for further assistance. We hope to hear from you soon. Best regards,

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dacia on 12 Mar 2024
Hi Doris,Thank you so much for your 5-star review. We are so happy that you had a great stay. We appreciate you taking to rate our hotel. We would love to welcome you to Hyatt Regency San Francisco again soon.Kind regards,

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Lindsey on 12 Mar 2024
Hello Justin,Thank you for taking the time to review our property. We hope you had a great experience. Would love to welcome you back in the future. Best Wishes,

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tania on 10 Mar 2024
Hello Kristi,Thank you for the 5-star rating. We are happy to know that you enjoyed your stay with us. We thank you for visiting Hyatt Regency San Francisco Airport. We hope to welcome you back again soon.Best wishes,Tania

8/10 Good

Sara

Liked: Staff & service
The hotel was safe and very convenient. The restaurant was nice except for the poor drainage i n the bath tub.
Stayed 1 night in Mar 2024
Response from Ana on 8 Mar 2024
Dear Sara,Thank you for providing insightful feedback. We appreciate you staying with us in Burlingame. We're glad you felt safe, enjoyed the restaurant, and found our hotel's location convenient. We will take note of your feedback on the drainage. If you would like to discuss this further, please contact us through our social or chat platforms. We hope to welcome you back soon!

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service was horrible and very rude. Would not recommend and will not return either. Very disappointing.
Stayed 2 nights in Feb 2024
Response from Melinda on 6 Mar 2024
Dear Barbara,Thank you for taking the time to review our property. Please allow me to apologize for your disappointing experience at our hotel. Please reach out to us on our social media or chat channel to discuss your stay further. We hope to keep you as our valued guest and have the opportunity to welcome you back to Hyatt Regency San Francisco Airport again soon!Warm regards,Melinda

10/10 Excellent

Storay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 1 night in Mar 2024
Response from Jamie on 3 Mar 2024
Dear Storay,Thank you for your great review of our Hyatt Regency San Francisco Airport! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Close walk to the parking garage.
Stayed 1 night in Mar 2024
Response from Betsy on 2 Mar 2024
Hello Nancy,Thank you for your 5/5 feedback and rating. We are so happy to hear that your check in was easy. Thank you for staying with us. We look forward to welcoming you as our guest again soon. Warm Regards,

10/10 Excellent

Heather

Stayed 1 night in Feb 2024
Response from Melinda on 22 Mar 2024
Dear Heather,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency San Francisco Airport again soon!Warm regards,Melinda

10/10 Excellent

Bhavesh

Stayed 4 nights in Jan 2024
Response from Dacia on 27 Feb 2024
Hi Bhavesh,We are so happy to learn you had a great stay. Thank you so much for your 5-star review. Hoping to welcome you to Hyatt Regency San Francisco Airport again. Kind regards,

8/10 Good

Daegan Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Veronica on 27 Feb 2024
Hello Deagan Matthew! Thank you for providing the 4-star rating! We thank you for choosing Hyatt Regency San Francisco Airport and for being our guest! We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

debi

Travelled with partner
Liked: Cleanliness, staff & service
The Hyatt hotel in Hong Kong and Singapore was EXCELLENT including food, cleanliness and offer robes and slippers compared to the Hyatt Regency in San Francisco. The First Gentleman at the checkin was not as accommodating as the Asian lady who went over and above to accommodate us and the food staff was was excellent too with the exception of the food was limited for dinner:the rooms were clean but no robes or slippers.
Stayed 1 night in Feb 2024
Response from Larissa on 22 Feb 2024
Dear Debi,Thank you for your recent review and rating. We are overjoyed to know that overall, you enjoyed your stay with us. We apologize that you were not able to receive a robe and slippers, and we are sorry your check in was not welcoming, we always want our guest to feel welcomed. We hope to have the pleasure of welcoming you again the next time you are in the area.Kind regards,

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed the way that front desk make my stay very placed and helpful I definitely will stay there at any time.
Stayed 1 night in Feb 2024
Response from Lindsey on 20 Feb 2024
Dear Brenda,Thank you for your feedback. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We are so glad that overall, you had a great stay, Love that the staff was courteous and helpful. Hope that you will come and stay again!Best Wishes,

2/10 Terrible

Natasha J.

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Rebecca on 19 Feb 2024
Hello Natasha,Thank you for providing feedback on your recent stay. If you would like to discuss your experience further, you can certainly reach out to us on social channels.Warm regards,Rebecca

10/10 Excellent

Lauren

Stayed 1 night in Feb 2024
Response from Melinda on 22 Mar 2024
Dear Lauren,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency San Francisco Airport again soon!Warm regards,Melinda

10/10 Excellent

Gregory, New York

Stayed 1 night in Feb 2024
Response from Melinda on 22 Mar 2024
Dear Gregory,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency San Francisco Airport again soon!Warm regards,Melinda

8/10 Good

Mark

Too expensive! $48 to park overnight
Stayed 2 nights in Feb 2024
Response from Michaela on 14 Feb 2024
Hello Mark. I want to thank you for being our Guest at Hyatt Regency San Francisco Airport. I am truly grateful we had the opportunity to have you as our Guest and hope your stay went well. I appreciate your feedback in regard to parking fees. I truly appreciate your time and review and do hope we get the opportunity to welcome you back. Have a great day!

10/10 Excellent

Hunter

Travelled with family
Nice property. The staff was very accommodating upon arrival. Check in was easy. Nice room with a good view thanks to the attendant at the front desk. Bar and food there was good. Nice place to watch the Super Bowl tonight.
Stayed 1 night in Feb 2024
Response from Laura on 12 Feb 2024
Dear Hunter,Thank you so much for sharing your feedback. We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon.Best regards,

6/10 Okay

Robert

Response from Brittney C. on 12 Feb 2024
Hi Robert,Thank you for staying with us and we appreciate you for taking the time to leave your review. If you are in the area again, we would love to welcome you back to Hyatt Regency San Francisco Airport.

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient to the airport, outstanding staff, clean & safe environment!
Stayed 1 night in Feb 2024
Response from Michaela on 7 Feb 2024
Dear Annette,I want to personally thank you for being our Guest at Hyatt Regency San Francisco Airport. I am pleased you enjoyed our clean and safe environment, and the staff took great care of you. I hope to welcome you back in the future and truly appreciate your time and review. Have a great day!

10/10 Excellent

Carol

Stayed 1 night in Feb 2024
Response from Melinda on 22 Mar 2024
Dear Carol,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency San Francisco Airport again soon!Warm regards,Melinda

10/10 Excellent

Shannon, Lehi

Liked: Staff & service, property conditions & facilities
Nice area
Stayed 1 night in Feb 2024
Response from Janet on 2 Feb 2024
Dear Shannon,Thank you for taking time to rate our Hyatt Regency San Francisco Airport. We are pleased to hear you liked the location of our hotel and the surrounding area. We really enjoy the view of the San Francisco Bay, and we hope you enjoyed it too. We hope to have the pleasure of welcoming you back soon. Warm regards,

10/10 Excellent

Tsatsal, Schaumburg

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Rebecca on 30 Jan 2024
Greetings Tsatsal,Thank you for providing 5 stars and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca

10/10 Excellent

Ebony

Stayed 1 night in Dec 2023
Response from Tieysha on 25 Jan 2024
Hello Ebony! Thank you for your rating. We are so pleased to know that you enjoyed your stay here with us at Hyatt Regency San Francisco Airport. We look forward to welcoming you back in the future.Best Wishes,

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Melinda on 22 Mar 2024
Dear Michael,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency San Francisco Airport again soon!Warm regards,Melinda

10/10 Excellent

Andrea Laing

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Michaela on 23 Jan 2024
Hello Andrea. I want to thank you for being our Guest at Hyatt Regency San Francisco Airport. I am pleased your stay was a success and I hope to welcome you back for a return visit in the future. I appreciate your time and review. Have a great day!

8/10 Good

Rossana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The special American Buffet Break fast was amazing. The Crab Omelet was as fresh at it can be. Amazing waiter (forgot his name, sorry).
Stayed 1 night in Jan 2024
Response from Jamie on 23 Jan 2024
Dear Rossana,Thank you for your great review of our Hyatt Regency San Francisco Airport! We're delighted that you enjoyed your stay with us, and that our offered breakfast buffet was to your satisfaction. Thank you for staying with us, we hope to welcome you back as our guest again in the future!Warm regards,Jamie

8/10 Good

Peter, Irvine

Nice
Stayed 4 nights in Dec 2023
Response from Laura on 22 Jan 2024
Dear Peter,Thank you for taking the time to rate our hotel. We are happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon.Best regards,

6/10 Okay

Emily

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Michaela on 23 Jan 2024
Hi Emily. I want to thank you for being our Guest at Hyatt Regency San Francisco Airport. I am pleased you enjoyed your time with us and hope to welcome you back as our Guest in the future. I appreciate your time and review. Have an amazing day!

10/10 Excellent

Jessica

Stayed 1 night in Jan 2024
Response from Tieysha on 10 Feb 2024
Hello Jessica,Thank you for your 5 out of 5 rating. We hope you had a memorable and great stay. We look forward to welcoming you to Hyatt Regency San Francisco Airport in the future.Best Wishes,

8/10 Good

Bobby

Stayed 1 night in Jan 2024
Response from Candace on 20 Jan 2024
Dear Bobby,Thank you for your 5-star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency San Francisco Airport.Warm regards,Candace

8/10 Good

Maria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room could be better vacuum, like the side of beds . Because I had to plug in my phone charger by the bed and it was very dirty and dusty. And the bathroom sink water took forever to get hot.
Stayed 4 nights in Jan 2024
Response from Janet on 17 Jan 2024
Dear Maria,Thank you for taking the time to provide feedback on your recent stay at our Hyatt Regency San Francisco Airport. Please accept our sincerest apologies for the room not being up to our hotel standards. We strive to ensure the rooms are clean and well prepared for our guests and we regret we failed you in this regard. Please know that your concerns will be addressed with our team to improve our services moving forward. We hope to have the opportunity to host you again in the future and show you our dedication to providing exceptional service. Warm regards,

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michaela on 16 Jan 2024
Hello Joel. I want to personally thank you for being our Guest at Hyatt Regency San Francisco Airport. I am happy you enjoyed your time with us and truly appreciate your review. We look forward to welcoming you back as our Guest in the future. Have an amazing day!

10/10 Excellent

Deja

Stayed 2 nights in Jan 2024
Response from Melinda on 6 Feb 2024
Dear Deja,Thank you for taking the time to review our property. We hope to welcome you back to Hyatt Regency San Francisco Airport soon!Warm regards,Melinda

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Laura on 14 Jan 2024
Dear Michael, Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to see you again soon. Best regards,

8/10 Good

Kimberlee, Bainbridge Island

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tieysha on 14 Jan 2024
Hello Kimberlee,Thank you for your rating. We hope you had a pleasant stay here with us at Hyatt Regency San Francisco Airport in the future.Best Wishes,

8/10 Good

Raksha, Laguna Niguel

Liked: Cleanliness, staff & service, property conditions & facilities
The cleaning crew was excellent!
Stayed 5 nights in Jan 2024
Response from Anisa on 13 Jan 2024
Hello Raksha,Thank you for leaving your feedback. We appreciate your recognition on the cleaning crew and hope to have the opportunity to see you again soon.Best,