The staff was not accommodating. I had to ask multiple times for them to bring me some silverware of all things. The people driving the shuttle from the airport drove it like it was a go-kart only making my jet lag and motion sickness from the plane worse. I let the staff know and they tried to placate me with coffee vouchers wich were only viable for generic coffee that I could have made in my room. The room had hair on the ceiling in the bathroom and a bug leg on the bed when I walked in. I didn’t have any business supplies in the room (notepads, pens, etc) and had to get a valet to grab some for me. I was told thet had a fresh water station only to discover I had to pay for it. I was the first staff member for a nonprofit in the area to stay at this location and we will not be booking any guests there in the future.