All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8 pm I'm a 75 year old woman checking in. It's cold outside. He made me stand outside a window to check in. I use a cane or walker. I said I have to stand here to do this? He said yes. I'm looking at a lovely lobby I can't go to. Then instead of putting hold on my credit card for $100 he charged it $100!!!
Paula
Stayed 1 night in Mar 2024
Response from renee on 8 Mar 2024
Hello Miss Paula, sorry for the inconvenience, our lobby does close from 8 pm to 7 am. I was looking at your reservation and noticed the deposit was only authorized not charged. when authorized, it holds the funds until you check out and your bank releases the hold. take care
10/10 Excellent
Gabriela
3 Mar 2024
Gabriela
Stayed 1 night in Mar 2024
Response from renee on 28 Mar 2024
Thank you for the 5 out of 5 rating, hope to see you back soon :)
thank you for the 5 out of 5 rating, hope to see you back soon :)
6/10 Okay
Alicia
Travelled with family
27 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The inside of the room was great. The location, not so much, lots of homeless wondering around the parking lot area.
Staff were very helpful and the room was good for the price
Alicia
Stayed 1 night in Feb 2024
Response from renee on 27 Feb 2024
Thank you for your review
8/10 Good
Deborah, Incline Village
Business traveller, Travelled with partner
24 Feb 2024
Liked: Cleanliness, staff & service
Our room was noisy (traffic), but nice outside of that
Deborah
Stayed 2 nights in Feb 2024
Response from renee on 25 Feb 2024
Sorry for the inconvenience thank you for your feedback, we could have moved your room to the front so you were away from the highway, hope to see you back soon
Thank you for the 5 out of 5 rating, hope to see you back soon :)
2/10 Terrible
Jay
20 Feb 2024
Toilet seat not attached. No soap in shower just one thin sliver on sink
..ran out of toilet paper
Jay
Stayed 1 night in Feb 2024
Response from renee on 25 Feb 2024
Sorry for the inconvenience, if you had called the front desk, we could have moved you to a different room also the front desk has supplies if you run out you can always get more. take care