Lobby

Reviews of Extended Stay America Suites San Francisco San Mateo SFO

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 155 out of 669 reviews" "
Rating 8 - Good. 178 out of 669 reviews" "
Rating 6 - Okay. 124 out of 669 reviews" "
Rating 4 - Poor. 102 out of 669 reviews" "
Rating 2 - Terrible. 110 out of 669 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

christy

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to used
Stayed 1 night in Feb 2024
Response from Hotel Management on 7 Mar 2024
Dear Christy, We're honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks. Sincerely,Hotel Management

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aureliano

Stayed 1 night in Mar 2024

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and comfortable. I love the kitchen!
Stayed 4 nights in Feb 2024

2/10 Terrible

Zhaolin

Stayed 1 night in Mar 2024

10/10 Excellent

Nadja

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised with how close this property was close to everything we needed: restaurants and shopping. We were here for a volleyball weekend. I would have like more pillows for our one bed, but it wasn't a deal breaker. Pleasantly surprised. Front Staff was professional, personable, and quick to check us in, and check out was easy as pie. Thank you Extended Stay.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Dear Nadja, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are glad that you were pleased with our convenient location and customer service. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a good stay. Just wished there was a little better water pressure in the shower. Other than that, would recommend.
Stayed 4 nights in Jan 2024
Response from Hotel Management on 4 Feb 2024
Dear Juan Carlos, Thank you for selecting Extended Stay America. Reading about your observation during your stay with us brings us joy. We aim for a great guest experience. However, we are sorry for the inconvenience and will discuss it with the team so this never repeats. We look forward to hosting you again on your next visit to your preferred location.Sincerely,Hotel Management

4/10 Poor

michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator on property. Dusty. Not particularly clean
Response from Hotel Management on 29 Jan 2024
Dear michael, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

10/10 Excellent

rita

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place
Stayed 7 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear Rita, On behalf of our entire team, thank you for posting such fantastic feedback about Extended Stay America! We are delighted that you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

8/10 Good

Safoura, Chico

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staffs, Daisy and Walter were nice and very helpful !! Just one guy who was night shift, he closed the lobby and no responses when we needed help at night!
Stayed 5 nights in Jan 2024

8/10 Good

James

Stayed 2 nights in Dec 2023

4/10 Poor

Azin

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Devonte

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Walter and Anna are the best. Alway greet with a smile. Hand delivered my mail. Just awsome people
Stayed 15 nights in Dec 2023
Response from Hotel Management on 24 Dec 2023
Dear Devonte, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Walter and Anna; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

2/10 Terrible

Lari Barbara

Stayed 1 night in Nov 2023

8/10 Good

Hyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was clean and walkable to a Safeway.
Stayed 3 nights in Nov 2023

2/10 Terrible

Suzette

Disliked: Staff & service, amenities
Rude front desk evening staff but Walter was very nice in the morning.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 1 Dec 2023
Dear Suzette, Thank you for taking the time to tell us about your visit. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. However, thank you for the kind comments about Walter. We are lucky to have him as part of our team. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

2/10 Terrible

Ravina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Rick, Granite Bay

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did not feel safe and ended up finding another hotel and leaving. The front desk staff was very nice however.
Stayed 1 night in Nov 2023
Response from Hotel Management on 17 Nov 2023
Dear Rick, Thank you for sharing your feedback with us. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We assure you that the safety and well-being of our guests are our top priority, and we have security on our property around the clock for all our guests' safety. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. Should you require further assistance, please do not hesitate to reach us at the hotel. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management

10/10 Excellent

Lenix

Stayed 1 night in Nov 2023

10/10 Excellent

Asipeli

Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Christos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good the only thing our room was on the street side and it was very loud everything else was good thank you
Stayed 4 nights in Oct 2023
Response from Hotel Management on 3 Nov 2023
Dear Christos, Thank you for choosing Extended Stay America. It is glad to know you had a good stay. However, we are sorry for the noise issues you mentioned and will make a note of it for your next visit. Our front desk can improve your time with us. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management

2/10 Terrible

Hodari

Stayed 1 night in Oct 2023

2/10 Terrible

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities
The property is very crowded and had many more people living in the units than should be allowed
Stayed 3 nights in Oct 2023
Response from Hotel Management on 20 Oct 2023
Dear Ryan, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

10/10 Excellent

Keile, Lake forest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at extended stay América really nice customer service, pretty clean rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

J Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean place to spend the night
A no-frills hotel very reasonable for overnight stays.
Stayed 1 night in Sep 2023
Response from Hotel Management on 14 Oct 2023
Dear J Manuel, Thank you for your positive feedback about Extended Stay America! We're glad you found our hotel a convenient and affordable option for your overnight stays. We aim to offer a comfortable experience without unnecessary frills, making it a practical choice for travelers. We hope to welcome you back in the future.Sincerely,Hotel Management

8/10 Good

Molly B.

Liked: Staff & service
Disliked: Amenities
Front desk staff: Walter and Daisy were terrific. Make sure to ask for kitchen equipment. It’s not automatic. Be prepared for no room service or pool or gym. (It’s extended stay.)
Stayed 9 nights in Oct 2023

8/10 Good

Christie

Liked: Amenities, property conditions & facilities
Clean, quiet and safe
Stayed 2 nights in Oct 2023
Response from Hotel Management on 10 Oct 2023
Dear Christie, Thank you for the positive review about your excellent stay at Extended Stay America. We are glad you loved your suite and your room's peaceful atmosphere. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience. Sincerely,Hotel Management

10/10 Excellent

Mandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

April

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service
Stayed 1 night in Aug 2023
Response from Hotel Management on 28 Sept 2023
Dear April, Thank you for sharing your review regarding your recent stay at our hotel. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
- not a good place to stay-
Stayed 1 night in Sep 2023
Response from Hotel Management on 21 Sept 2023
Dear Thomas, We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

4/10 Poor

Mahmoud

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Aug 2023

8/10 Good

Victoria

Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Maria

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jingrong

Stayed 1 night in Aug 2023

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, extremely clean and surprisingly quiet. I will definitely stay here again.
Stayed 4 nights in Aug 2023
Response from Hotel Management on 23 Aug 2023
Dear Eric, Thank you for the excellent review and for taking the time to tell us about your stay. We are pleased you were impressed with our outstanding service, accommodations, and amenities. We will be sure to share your enthusiastic compliments with our staff. Thank you for choosing Extended Stay America. We look forward to welcoming you back.Sincerely,Hotel Management

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jun

Liked: Cleanliness, staff & service
Not enough space for dining,Liked the Location
Stayed 7 nights in Aug 2023

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Decent facilities helpful and friendly staff - very close to a beautiful city park / dining etc
Stayed 2 nights in Aug 2023
Response from Hotel Management on 10 Aug 2023
Dear Ron, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review. It's excellent you enjoyed your time and that our property met your expectations! Please revisit the next time you are in the area for another beautiful experience. Sincerely,Hotel Management

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Aug 2023
Response from Hotel Management on 9 Aug 2023
Dear William, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the problems while you were here. Please give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management

10/10 Excellent

Roxanne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well. The traffic noise was extremely loud.
Stayed 2 nights in Aug 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Ebony foreman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service
Its right next to the highway and very noisy. There is a loundry which is expensive and the drier could not dry my clothes (medium load) even after 2 cicles!! I tried middle drier on the 2nd floor!! In general good option for the price!
Stayed 5 nights in Jul 2023
Response from Hotel Management on 1 Aug 2023
Dear Martin, We are delighted that you selected Extended Stay America for your recent trip to the city. Thank you for sharing your feedback with us, which will help us provide even better guest experiences in the future. We value your input, as it allows us to improve our services continuously. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

6/10 Okay

gunter

Travelled with family
Liked: Cleanliness
OK but not quite honest
Stayed 2 nights in Jul 2023
Response from Hotel Management on 28 Jul 2023
Dear gunter, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe property in a quiet location. Excellent value. HIghly recommend.
Stayed 2 nights in Jul 2023