Thank you for sharing, we are proud you enjoyed your stay!

Hi JulieWe are delighted that the team cared for you and you enjoyed your stay. Thank you for your feedback regarding the restaurant.

Thank you so much, Pup. for your rating.We very much appreciate you staying with us.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you for sharing, we are happy you enjoyed your stay!

Thank you for staying with us!

Hello JustinThank you for taking the time to let us know how your stay went, sounds like we have a couple of areas to improve. Happy to hear you enjoyed your stay

Thank You, glad to hear you enjoyed your stay!

Thank you for taking the time to review your recent stay with us, glad to hear you enjoyed!

Hello, Harold.We do not believe we deserve a 1 out of 5. The reservation was booked through Expedia, thus we cannot make any changes to the reservation. You departed after staying for 1 night without a specific reason for leaving early. To our knowledge, no contact has been made by you to shorten the length of stay. We are not at fault for non-canceled nights being charged to you. We wished you had stayed longer as you looked like you were having fun when you left.Kind Regards,Vincent UrbainFront Office Manager.

Thank you so much for your rating and feedback, Vanessa.We appreciate you for having stayed with us and look forward to your future visits.Kindest Regards,Vincent UrbainFront Office Manager

Thank you so much, Maria.We hope to see you soon again.Kindest Regards,Vincent UrbainFront Office Manager

Thank you so much, Karina, for your rating and review.We very much appreciate you for staying with us and look forward to your next visit.Kindest Regards,Vincent UrbainFront Office Manager

Thank you so much, Azusa.We hope to see you again during your next San Francisco visit.Kindest Regards,Vincent UrbainFront Office Manager

Thank you very much for your rating of our hotel, Thinese.Please keep us in mind during our next visit to San Francisco.Kindest Regards,Vincent UrbainFront Office Manager

Thank you so much for your rating, R Michael.Kindest Regards,Vincent UrbainFront Office Manager

Hello, Carnina.We sincerely apologize for any inconvenience the parking hours caused. Please rest assured this will never happen again. We hope you will give us another chance.Kindest Regards,Vincent UrbainFront Office Manager

Thank you so much for your rating and feedback, Jiakai.Please consider staying with us again when you come back to San Francisco.Kindest Regards,Vincent UrbainFront Office Manager

Hello, Megan.Thank you for taking the time to write this review. We did have a boiler incident that was fixed within 2 days, leaving our guests without hot water for about 36 hours. We apologize for this incident that affected the entire hotel. It was worked on as quickly as possible, but it did take time to get someone to our property to fix the issue.Since your reservation was done through a 3rd party, it will take a bit of time for us to process any type of compensation. Please allow us up to 10 days as we have to contact Expedia to process this for you.Kindest Regards,Vincent UrbainFront Office Manager

Hello, Nathan.We're sorry to see this come up again after nearly 7 months (you stayed in September of 2023). There were genuine apologies made, and medical assistance was refused. I believe you stated it was "not a big deal", but then that quickly changed.We once more apologize and wished we had the opportunity to take care of it for you in a more friendlier manner.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you so much for your rating, Kelly.We hope to see you again in the near future.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you very much for your rating, Lanaya. We very much appreciate you for having stayed with us.Kindest Regards,Vincent UrbainFront Office Manager.

Hello, Mr Condo.We're sorry to hear we fell short of a good impression on this visit, but we will definitely improve on your next stay with us. We certainly hope to see you again.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you so much, Aida, for your rating.We hope to augment our breakfast offerings to make us stand out even more as a great value in downtown San Francisco.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you, Teresa, for your rating and feedback.Please keep us in mind during your visit to San Francisco. We would love to offer the same, or better, experience.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you so much, Christine, for the rating of our hotel.I would like to also thank you for the very kind completements. Please stay with us again during a future trip to San Francisco.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you so much, Nancy, for your rating of our hotel.We look forward to your next stay with us. September and October are great months in San Francisco.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you so much, Nancy, for your rating of our hotel.We appreciate your feedback and hope to see you again in the near future.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you so much, Theodore, for your rating of our hotel.We hope to see the whole team again during your next event in San Francisco.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you, Gary, for your rating.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you very much, Hanna, for you rating of our hotel.Kindest Regards,Vincent UrbainFront Office Manager.

Hello, Daniel.We're very surprised to ne getting a 1 out of 5 rating, with no reason why. We would love to hear from you so we can find out where we failed.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you very much, Jose, for your rating of our hotel.We look forward to your next stay with us.Kindest Regards,Vincent UrbainFront Office Manager.

Hello, Pat.Thank you for taking the time to provide us with some feedback. There were some decisions made about the breakfast offerings and we hear you loud and clear. We're certainly glad that the rest of your stay experience was quite positive. We hope to make some improvements soon.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you so much, Thomas, for your rating of our hotel.We look forward to your next stay with us.Kindest Regards,Vincent UrbainFront Office Manager. Kindest Regards,Vincent UrbainFront Office Manager.

Thank you so much, Sheldon, for your rating and feedback.We certainly hope to see you again during a future stay so we may offer the same great experience.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you, Daryn, for your rating of our hotel.I would love to hear back from you, in regards to where we fell short of a 5 or 4 star rating.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you very much, Katarina, for your rating of our hotel.Please keep us in mind when planning a future visit to San Francisco.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you so much for your rating, Tracy.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you very much, Vered, for your rating and feedback. We hope to see you again during a future visit to San Francisco.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you very much, Robert, for your rating and review.We recently started a new scent program, which has made a difference, and will be making a few more improvements. We hope to see you again when you come back to San Francisco.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you very much for your rating, Dinesh, and feedback.We will certainly make the appropriate changes and you will be able to see a difference on your next stay with us.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you, Malayka, for leaving a rating for our hotel.If you have time, I would love to discuss where we fell short and work on those things, no matter how small they are.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you so much for your rating, Isabel.We appreciate you for having stayed with us and certainly hope to see you again during your next stay in San Francisco.Kindest Regards,Vincent UrbainFront Office Manager.

Thank you so much for your rating and review, Apolinaro.We appreciate you for having given us a chance, amongst the many options in downtown San Francisco. We're are proud we did not disappoint.Kindest Regards,Vincent UrbainFront Office Manager.