Room, 1 Queen Bed, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Reviews of Inn at Golden Gate

2 out of 5
Inn at Golden Gate
2707 Lombard St, San Francisco, CA

Reviews

7.6

Good

Rating 10 - Excellent. 245 out of 1003 reviews" "
Rating 8 - Good. 418 out of 1003 reviews" "
Rating 6 - Okay. 218 out of 1003 reviews" "
Rating 4 - Poor. 63 out of 1003 reviews" "
Rating 2 - Terrible. 59 out of 1003 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

LUIS

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
parking was full. No breakfast
Stayed 1 night in Feb 2024
Response from Jay on 27 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Domingos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Difficult to be attended Very clean
Stayed 1 night in Feb 2024
Response from Jay on 26 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Fredrick

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jan 2024
Response from Jay on 5 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
This property is close to downtown (with a car) and very reasonable. It could use better and more lighting for indoor reading and the like. A microwave ($100?) would be a plus as well. Otherwise, clean, and straightforward.
Stayed 3 nights in Jan 2024
Response from Jay on 25 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rick, vancouver

Liked: Property conditions & facilities
Friendly check in
Stayed 3 nights in Jan 2024
Response from Jay on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jay on 7 Jan 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Tom

Disliked: Cleanliness, property conditions & facilities
Perhaps this sums it all up? When I took the face towel from the towel rack, the rack fell off.
Stayed 3 nights in Dec 2023
Response from Jay on 12 Dec 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and great service. Bed was comfortable but pillows were not. The room is very small Which didn’t matter because I was out and about the trip. The water did not get hot and stayed luke warm which made the showers suck
Stayed 2 nights in Dec 2023
Response from Jay on 11 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great and easy stay. The room is exceptionally clean, the area is very safe and quiet. Close to the city center and walkable to many restaurants. I didn’t have much interaction with the staff. The cleaner would come once in two days of stay (this was completely acceptable to me). Check in and check out was easy. I didn’t have a car though, so I am unable to post a review for that part. Nevertheless, I will come back here!
Stayed 4 nights in Nov 2023
Response from Jay on 29 Nov 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Pieta

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We booked a room with a queen bed and was placed in a room a full bed. It was the Holidays so there was no room service from Wednesday night until Saturday late afternoon. We had to ask for towels and bathroom necessities from the front/check-in office. There was parking but the parking was very cramp, could probably only fit 8 cars but it would have been hard to get out should the parking lot be full. Besides all of that, the area stayed pretty quiet during the night. Since it’s right off the Main Street, it did get loud during the early mornings to afternoon. The worker/owner was kind.
Response from Jay on 29 Nov 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Inder Gustavo Menendez

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay, I couldn't shower because there was no hot water, also the heater didn't work, l'll never come back
Stayed 1 night in Nov 2023
Response from Jay on 16 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Orinthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jay on 11 Nov 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Valeria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jay on 3 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rose

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I enjoyed my stay at Golden Gate Inn. It's a short walk to spots like the Golden Gate Bridge, Palace of Fine Arts and the Presidio. The surrounding area felt safe and quiet. Parking is limited but we were able to find street parking a short distance away. The hotel is no-frills, the room has a fridge but no microwave. The door guard lock in my room was broken, but the deadbolt worked and I felt safe the whole stay. The walls are pretty thin and sheets are a little scratchy. Overall I thought this was a good option for an affordable stay in a convenient location for seeing the sights of the city.
Stayed 4 nights in Oct 2023
Response from Jay on 1 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Charito

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty well good
Stayed 3 nights in Oct 2023
Response from Jay on 30 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Oluwaseun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good bang for buck!
Stayed 2 nights in Oct 2023
Response from Jay on 16 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jay on 10 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
No coffee pot or breakfast. Everything else was very well done.
Stayed 4 nights in Oct 2023
Response from Jay on 10 Oct 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Stephanie

Disliked: Staff & service, property conditions & facilities, room comfort
One star hotel
Horrible. Check in was through a plexi glass and was cold outside. Attendant didnt know our room number and free parking meant whatever street parking you could find. Sheets were scratchy and there were broken items in the room.
Stayed 1 night in Oct 2023
Response from Jay on 9 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, amenities
There are many budget motels on the stretch of Lombard Street between Lyon and Van Ness. It's not a bad area to stay, because there is easy access by car to other areas of the city and it's a short walk to the restaurants on Chestnut Street in the Marina. The Inn at Golden Gate is tucked on the quiet end of Lombard between Lyon and Baker, which means it is one block further away from the traffic going to and from the bridge: it's quieter than most of Lombard. It's nicely walkable to the Palace of Fine Arts and the splendid Lyon Street Steps. The motel advertises free parking, but there are only eight spaces for twenty or so rooms. Street parking is available, but you have to hunt a little and read the signs abut hours and enforcement (weekends, you're good). The property is a little worn, but the price was agreeable. Service was adequate. The room was clean; mattress was fine; TV worked well; refrigerator was a little larger than usual for a motel room. Overall, we had a good experience.
Stayed 2 nights in Sep 2023
Response from Jay on 4 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ralph A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 1 night in Sep 2023
Response from Jay on 3 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jose

Proximity to points of interest; within walking distance
Stayed 2 nights in Sep 2023
Response from Jay on 1 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Patricia

There were only 4/5 ice cubes my husband could get. No coffee or anything available. The room itself was okay/comfortable but very limited amenities
Stayed 1 night in Sep 2023
Response from Jay on 29 Sept 2023
Sorry for Ice machine! And Thanks for staying with us. We appreciate your feedback!

8/10 Good

Torrance

Liked: Cleanliness, staff & service
Not a bad stay, comfortable bed. AC in the room did work but was a bit slow. No kettle, microwave, coffee or tea making facilities in the room. Sheets and towels and everything seemed quite clean. Would stay again.
Stayed 2 nights in Sep 2023
Response from Jay on 29 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This location worked out well for us when traveling to different places we wanted to visit. It was pretty much in the center of our different destinations. The only tricky part is the lack of numerous parking spots on the property, but we managed to do well.
Stayed 2 nights in Sep 2023
Response from Jay on 28 Sept 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jorge

Esta muy bien ubicado solo que el room esta muy pequeño
Stayed 3 nights in Sep 2023
Response from Jay on 28 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Sep 2023
Response from Jay on 25 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Andreas

Liked: Staff & service, amenities, property conditions & facilities
Nicht freundlicher Empfang sehr laut Indische Gäste sehr laut. Zentral gelegen gute Verkehrsverbindungen tolle Stadt gerne wieder!
Stayed 2 nights in Sep 2023
Response from Jay on 25 Sept 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Hugh

Liked: Cleanliness
Disliked: Amenities
This is a VERY basic motel. There are no services available from hotel staff. There is no coffee in the room or at the facility. The closest coffee is about a 10 minute walk (at the Coffee Roastery on Chestnut - a fantastic place). It was quiet and clean. The room was small. I can only recommend staying here for the location (about a 5 minute walk to the Palace of Fine Arts) and/or because it's inexpensive.
Stayed 4 nights in Sep 2023
Response from Jay on 23 Sept 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Cort

Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Jay on 16 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Moiz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and quiet area
Stayed 4 nights in Sep 2023
Response from Jay on 16 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Constance

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Jay on 11 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had to Uber and Lyft quite a bit but it was a fine enough area. We did walk to Japantown from the hotel, took a lyft back.
Stayed 1 night in Sep 2023
Response from Jay on 9 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nancy, Jeffersonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great to have free parking near the Presidio, fab restaurants, and fun shops. The Internet was wonky.
Stayed 4 nights in Sep 2023
Response from Jay on 6 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Filipina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Room and bathroom are clean
Stayed 4 nights in Aug 2023
Response from Jay on 27 Aug 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Rhonda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jay on 22 Aug 2023
Thank you so much. Thanks for staying with us. We appreciate your feedback!

8/10 Good

Isaac

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Jay on 19 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, good price.
I was very pleasantly surprised by Inn at Golden Gate. It was clean, quiet and convenient. Very nice location one block from the Presidio. Not enough parking for the number of rooms, but parking was not hard to find very close by. (That’s so rare for San Francisco.) Price was also very reasonable.
Stayed 4 nights in Aug 2023
Response from Jay on 18 Aug 2023
Thank you so much. Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jay on 10 Aug 2023
Thank you so much. Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carol

Stayed 2 nights in Jul 2023
Response from Jay on 5 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Jay on 10 Jul 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Customer Experience
Had a horrible experience with customer service. After checking in, I found the deadbolt in my room was broken and reported it to the front desk that told me he would contact the manager and call me back. After not calling me back for an hour, we returned in person and he said there were no other rooms available, the soonest housekeeping could fix the lock was monday, and we cannot get a refund since we booked through hotels.com. He said the manager was unable to speak w us directly on phone, and he himself was having difficulty contacting him, and the soonest the manager can come in person was 10pm (when office hrs close)... The front desk was also unable to provide official documentation of their inability to provide a safe room for us to stay in because only the manager could sign this off and he was unreachable. By this point we were livid since we were stranded without a safe place to stay and a refund so we contacted hotels.com directly, which then contacted the inn directly and helped us get a refund. Needless to say, we will not be coming back
Stayed 1 night in Jul 2023
Response from Jay on 11 Jul 2023
Front desk person told hotel is safe and this area is safe but you need on written to safe. When you reserve room our hotel almost sold out. Also we try connivance to you and you fill uncomfortable, You stay 3 to 4 hour inside. You need room and refund also. How is possible, that's why front desk person gives you refund. Before guest stay here some how he broke the lock, If front desk person did not knows. That day is Saturday, No one come for repair mantainance person.

8/10 Good

Brygida

Liked: Cleanliness, staff & service
For the price, the inn is OK.
Stayed 3 nights in Jul 2023
Response from Jay on 9 Jul 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

J

Travelled with family, Travelled with family and small children
Liked: Cleanliness
This place is in a great location and on a quiet-ish street. There are some parking spots available but are first come first serve. The rooms were very clean. Be sure to avoid the room next to the ice machine! My only real complaint is that their website says they had microwaves but they do not, just refrigerators. The closest coffee is Starbucks about a 5 - 10 min walk. We had been counting on using microwaves to streamline morning coffee and breakfast. I wouldn't have chosen this place if it was clear there weren't microwaves. Also why have fridges with out microwaves?!
Stayed 3 nights in Jun 2023
Response from Jay on 5 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sue

Stayed 1 night in Jul 2023
Response from Jay on 25 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Included refrigerator, ac/heater, tv with many channels, location of it is great, and a few dinning options near by.
Stayed 1 night in Jun 2023
Response from Jay on 30 Jun 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

virgil

Liked: Cleanliness
Was ok
Stayed 2 nights in Jun 2023
Response from Jay on 29 Jun 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Jun 2023
Response from Jay on 23 Jun 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Malee

Stayed 3 nights in Jun 2023
Response from Jay on 23 Jun 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jorge

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Not satisfied with customer service no parking
Stayed 2 nights in Jun 2023
Response from Jay on 21 Jun 2023
Thanks for staying with us. We appreciate your feedback!