Breakfast, lunch, dinner served; Californian cuisine

Reviews of San Diego Marriott Mission Valley

4 out of 5
San Diego Marriott Mission Valley
8757 Rio San Diego Dr, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1002 reviews" "
Rating 8 - Good. 221 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

gabriel, houston

Travelled with partner
Disliked: Staff & service
Attitud of front desk staff...
Stayed 2 nights in Mar 2024
Response from Evan on 20 Mar 2024
Thank you for your review! I apologize for any issues you experienced with our team. If you'd like to discuss further please contact the hotel and ask for the manager on duty.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Evan on 20 Mar 2024
Thank you for choosing to stay with us! We appreciate the feedback. Please visit again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility with nice staff. Convenient parking.
Stayed 1 night in Mar 2024
Response from Evan on 15 Mar 2024
Thank you for the wonderful review! I'm happy to hear that you enjoyed many parts of your stay. We hope to have the pleasure to welcome you back soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 3 nights in Mar 2024
Response from Evan on 15 Mar 2024
Thank you for the 5/5 review! We look forward to welcoming you back soon.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient to SDSU
Stayed 3 nights in Mar 2024
Response from Evan on 15 Mar 2024
Thank you for the great review! We look forward to welcoming you back soon.

8/10 Good

Monica

No one ever answered for room service.
Stayed 2 nights in Feb 2024
Response from Evan on 15 Mar 2024
Thank you for reviewing our hotel! I apologize for the inconvenience with room service. I have shared your feedback with the food and beverage team so they can look into this further.

2/10 Terrible

Robert E

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We pay to stay. Then you charge 36.00 dollars a night to park. Really. We will never stay at another Marriott again.
Stayed 5 nights in Feb 2024
Response from Evan on 26 Feb 2024
Thank you for taking time to review our hotel. I apologize you were not aware that parking is an additional cost. We share this on all major booking platforms along with at the parking entrance. Many hotel brands in the San Diego and Mission Valley area do charge for parking. However, we offer packages that include parking in the rate. I hope that we can welcome you back.

10/10 Excellent

Ruben, Calexico

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Para llegar y dormir esta excelente.
Stayed 1 night in Feb 2024
Response from Evan on 25 Feb 2024
Thank you for the great review! We look forward to welcoming you back soon.

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Evan on 22 Mar 2024
Thank you for you great review!

10/10 Excellent

Joan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late and exhausted. The front desk staff were so kind and welcoming. They made check-in, parking, and shopping for sundries a breeze. The hotel is beautiful and conveniently located close enough to the airport but not too close to be bothered by noise and unsafe areas. I would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Evan on 19 Feb 2024
Thank you so much for the nice review! It was a pleasure to host you. I'm happy to hear that many parts of your stay was enjoyable and you received wonderful service from our check in agent. We look forward to hosting you again soon.

4/10 Poor

MATTHEW

Disliked: Cleanliness, property conditions & facilities
Needs a remodel
Stayed 3 nights in Jan 2024
Response from Evan on 19 Feb 2024
Thank you for taking time to review our hotel. I'm sorry to hear you did not find our rooms to your liking. We will share your feedback with the senior leadership team for future plans of renovations. Safe travels!

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. The bathroom door did not close and when reported, no one came to look at it. That is our only negative feedback.
Stayed 3 nights in Feb 2024
Response from Evan on 9 Feb 2024
Thank you for the review! I'm sorry for the issue you experienced with the restroom door and I have shared with our engineering team to address. We look forward to hosting you again!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and very clean
Stayed 2 nights in Feb 2024
Response from Evan on 9 Feb 2024
Thank you for the nice review! We look forward to hosting you soon.

8/10 Good

Maria

Liked: Staff & service, property conditions & facilities
I didn’t like you have to pay for parking
Stayed 2 nights in Jan 2024
Response from Evan on 9 Feb 2024
Thank you for the review! I apologize if the parking charge came as a surprise. We do our best to have signs posted along with posted on all major booking sites. I hope we can welcome you back soon!

6/10 Okay

Duane

Business traveller
I booked TWO king rooms one for me and one for my business partner. When we got there, there was only ONE king room available so I ended up taking a queen room. SOME of the staff was rather passive when we asked questions throughout my stay (Most we're very pleasant and helpful). Everything was an upcharge from my stay, the breakfast buffet was $30 a day which is a ripoff. When I stay at Hiltons the breakfast is free, so is the Wifi, which was $10 here. If my company wasn't paying for this trip, I would have been VERY upset at how much it ended up costing. Next time, I'll book Double Tree or some other Hilton property when I travel for work. And I'll make sure that no one else from my company stays here when visiting our San Diego office.
Stayed 2 nights in Jan 2024
Response from Evan on 9 Feb 2024
Thank you for your review! I apologize there were several parts of your stay not to your liking. I'm truly sorry for the inventory issue that did not allow you to receive a king bed. We do list all additional fees on our website along with the major 3rd party booking sites. As a full service hotel, similar to DoubleTree, items such as breakfast are for purchase in our restaurant which offers a full, hot breakfast buffet or cooked to order items. Wi-Fi charges are also waived for our rewards members which is a free and helpful program to join. I do hope that this helps clarify and that we have the opportunity to welcome you back.

10/10 Excellent

Daniel, Calexico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms, and centrally located near shopping centers.
Stayed 1 night in Jan 2024
Response from Evan on 9 Feb 2024
Thank you for the nice review! I am happy to hear you enjoyed your room, and the central location our hotel provides.

10/10 Excellent

Sasan, San Francisco

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Evan on 9 Feb 2024
Thank you for the great review!

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, great staff.
Stayed 1 night in Jan 2024
Response from Evan on 9 Feb 2024
Thank you for the nice review of our hotel and team! We look forward to hosting you soon.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
staff was tremendous. Helpful. Couldn't have been nicer and they genuinely care. This hotel is fantastic.
Stayed 3 nights in Jan 2024
Response from Evan on 9 Feb 2024
Thank you for the wonderful words regarding our team! I'm so happy to hear their hospitality was appreciated. We look forward to welcoming you again soon.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, clean, restaurant was great, transportation was easy and accessible
Stayed 1 night in Jan 2024
Response from Evan on 9 Feb 2024
Thank you for the nice review! I'm happy we were able to host you and our team looks forward to welcoming you back soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Evan on 9 Feb 2024
Thank you for the review! We look forward to hosting you again.

10/10 Excellent

Joan, Chula Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great host hotel, I decided to stay another night for the B.I.G. Salsa San Diego event!!! Everything I needed to be comfortable was available! Inhope the event will be here again next year!!!
Stayed 1 night in Jan 2024
Response from Evan on 17 Jan 2024
Thank you for your review! We look forward to hosting you again next year!

10/10 Excellent

Joan, Chula Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for the B.I.G. Salsa San Diego festival and had a fantastic time with Marriott Mission Valley as the host venue!!! I felt safe at all times and that is a big deal for me!
Stayed 1 night in Jan 2024
Response from Evan on 17 Jan 2024
Thank you for choosing to stay with us during the BIG Salsa Event. We are happy to hear you enjoyed your stay and the event and look forward to welcoming you back.

10/10 Excellent

Mike

Travelled with family
Stayed 1 night in Jan 2024
Response from Evan on 14 Jan 2024
Thank you for the wonderful review! We hope to welcome you back soon!

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Evan on 3 Jan 2024
Thank you for your review! We hope to welcome you back soon.

6/10 Okay

Michele

Travelled with family
Disliked: Property conditions & facilities
no attention paid to products in room
one Kleenex box with 10 kleenex - no extra.
Stayed 2 nights in Dec 2023
Response from Evan on 29 Dec 2023
Thank you for your review! I'm sorry to hear your tissue box was running low. We are always happy to provide additional amenities should you need more. We hope to welcome you back!

10/10 Excellent

Sasan, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very central and easy access to all places
Stayed 3 nights in Dec 2023
Response from Evan on 29 Dec 2023
Thank you for your review! I'm happy to hear you enjoyed your time with us.

8/10 Good

Martha

Stayed 1 night in Dec 2023
Response from Evan on 9 Feb 2024
Thank you for the review! We look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel stay
All was good except for the loud noises coming from the heater. Transferred to a different room on same floor and was given an apology gift (Christmas cinnamon cookies). Also, at the breakfast area JC is an excellent waiter. Very attentive and made sure all was good. He spoke English, Spanish and Tagalog and made us feel good. Please give him all the credit such as salary increase or promotion.
Stayed 2 nights in Dec 2023
Response from ER on 17 Dec 2023
Thank you for reviewing your past stay with us! I apologize for the heater issue that caused you to have to move rooms. I'm happy to hear that JC took good care of you! I will be sure to share your feedback with our team! I hope we can welcome you back.

8/10 Good

Rachid

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from SR on 16 Dec 2023
Thank you for your review. I hope we can welcome you back!

8/10 Good

Ariel Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Evan on 9 Feb 2024
Thank you for the nice review!

10/10 Excellent

Thurlow Tad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Clean hotel at a reasonable price in a very nice area of town. Close to freeways and accessible to downtown. Only complaint is the same one I have on almost anywhere we stay. Put extra tissues and TP in the bathroom. It’s ridiculous to have to have to ask for it.
Stayed 2 nights in Dec 2023
Response from Evan on 6 Dec 2023
Thank you for your review, we appreciate you staying at our hotel! I will share your feedback with our housekeeping team. We look forward to welcoming you back soon.

10/10 Excellent

Theresa

Stayed 1 night in Nov 2023
Response from Evan on 29 Dec 2023
Thank you for the nice review! We hope to welcome you back.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are very nice
Stayed 1 night in Nov 2023
Response from Evan on 6 Dec 2023
Thank you for the nice review! We look forward to hosting you again.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Evan on 6 Dec 2023
Thank you for the great review!

10/10 Excellent

Correy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Evan on 6 Dec 2023
Thank you for your review, please come visit us again soon!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Evan on 6 Dec 2023
Thank you for your review! We hope to welcome you back soon.

10/10 Excellent

Sukhpal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Evan on 18 Nov 2023
Thank you for the review! We hope to welcome you again soon.

8/10 Good

Carmen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Evan on 18 Nov 2023
Thank you for your review! Thank you for staying with us, we look forward to welcoming you back soon.

4/10 Poor

Sylvain

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean and the hotel is not kept up propoerly.
Response from Evan on 9 Nov 2023
Thank you for your review! I apologize for any issues you had with your room. I hope we can welcome you back for a better experience.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice clean hotel. Good for business or a casual stay. Pool area looked fun but had no time. Staff was very nice and helpful. There pay to park situation sucks and is a bit confusing. Some fixtures in the room were needed repair or replacement. Overall, good spot for an overnight stay for work or family.
Stayed 1 night in Oct 2023
Response from Evan on 9 Nov 2023
Thank you for the review of our hotel! I'm sorry you found the parking to be confusing. I have shared with our team for future plans and improvements. I hope we can welcome you back on a future trip.

10/10 Excellent

April

Stayed 1 night in Oct 2023
Response from Evan on 6 Dec 2023
Thank you for the nice review!

10/10 Excellent

Ziad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Evan on 4 Nov 2023
Thank you for the great review!

4/10 Poor

Nathan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Skip it
The hotel lobby was modern and clean. The rooms unfortunately were not as modern and clean. The beds were uncomfortable, the sheets were too starchy and scratchy and the room couldn’t get cool enough.
Stayed 1 night in Oct 2023
Response from Evan on 31 Oct 2023
Thank you for the review of your recent stay. I apologize that the room was not up to your standards. I have shared your feedback with our housekeeping and engineering team in regards to the bed and bedding so they can look into this. I hope we have the pleasure to welcome you back for a more enjoyable experience.

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Evan on 31 Oct 2023
Thank you for the great review! We look forward to your next trip.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Evan on 31 Oct 2023
Thank you for your great review! We look forward to hosting you again.

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023
Response from Evan on 18 Nov 2023
Thank you for the great review! We hope to see you again soon.

8/10 Good

Francois

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to be
Stayed 1 night in Oct 2023
Response from Evan on 17 Oct 2023
Thank you for your review! We hope to welcome you back soon!

6/10 Okay

Ryan, Astoria

Travelled with partner
The breakfast is so poor.
Stayed 1 night in Oct 2023
Response from Evan on 16 Oct 2023
Thank you for staying with us and providing your feedback. I apologize breakfast was not to your liking. I have shared with our kitchen and restaurant leaders so they can look into this issue. We hope we can welcome you back for a better experience.

10/10 Excellent

Danye

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and proximity to shopping and transportation. Cleanliness was impressive. Will visit again.
Stayed 1 night in Oct 2023
Response from Evan on 16 Oct 2023
Thank you for the nice review! I'm thrilled to hear you enjoyed many parts of your stay. We look forward to welcoming you back.