Outdoor pool, pool loungers

Reviews of Hyatt Regency La Jolla

4 out of 5
Hyatt Regency La Jolla
3777 La Jolla Village Drive, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 716 out of 1221 reviews" "
Rating 8 - Good. 266 out of 1221 reviews" "
Rating 6 - Okay. 118 out of 1221 reviews" "
Rating 4 - Poor. 72 out of 1221 reviews" "
Rating 2 - Terrible. 49 out of 1221 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the whole experience...the staff was amazing! I will be back!
Stayed 1 night in Apr 2024
Response from MPerkins on 9 Apr 2024
Thank you for taking time to review our property. I am glad that we will be your top choice when you visit La Jolla/San Diego. We look forward to welcoming you back soon!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible stay!! We stayed here for our 8 year anniversary after switching from a different (terrible) hotel. They staff was incredible, especially Ariana at the front desk and Marty at the bar! They were SO kind and welcoming. The room was spacious and clean, and had a pretty view of the pool. We will absolutely be back as soon as we can!!
Stayed 1 night in Apr 2024
Response from MPerkins on 9 Apr 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel soon.

8/10 Good

Va

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean property.
Stayed 2 nights in Apr 2024
Response from MPerkins on 9 Apr 2024
Thank you for your positive comments. I am so glad that you enjoyed your stay with us! I hope your next stay is just around the corner. If there is anything that we may assist you with, please reach out.

10/10 Excellent

Ensieh

Travelled with family, Business traveller
Nice hotel and great staff
Stayed 1 night in Apr 2024
Response from MPerkins on 9 Apr 2024
Thank you for choosing to stay with us and I am glad that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall - the best!
Stayed 3 nights in Mar 2024
Response from MPerkins on 9 Apr 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

10/10 Excellent

Ana, Calexico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice to stay in La Jolla
Stayed 2 nights in Mar 2024
Response from MPerkins on 2 Apr 2024
Thank you for your positive comments. I am so glad that you enjoyed your stay with us! I hope your next stay is just around the corner. If there is anything that we may assist you with, please reach out.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from MPerkins on 2 Apr 2024
Thank you for choosing to stay with us and I am glad that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

6/10 Okay

Adelfried

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ver nice hotel and area. Only the condition of the mattress is poor.
Stayed 2 nights in Mar 2024
Response from MPerkins on 2 Apr 2024
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconvenience that you experienced during your stay, regarding the mattress. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

10/10 Excellent

Yee Wah, White plains

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet. I have had good experiences with this stay.
Stayed 3 nights in Mar 2024
Response from MPerkins on 25 Mar 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MPerkins on 25 Mar 2024
Thank you for choosing to stay with us and I am glad that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities
Long time customer. Always like staying here.
Stayed 1 night in Mar 2024
Response from MPerkins on 25 Mar 2024
Thank you for making our hotel your second home when you are in San Diego. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MPerkins on 25 Mar 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking underground has poor lighting and is not clearly marked on how to get to the hotel.
Stayed 1 night in Mar 2024
Response from MPerkins on 6 Mar 2024
We appreciate you taking the time to provide us with your feedback and giving us a great score. I am very sorry that you found problems with our parking structure. This has been communicated to the concerned management company in charge of our parking. We hope to welcome you back soon.

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from MPerkins on 6 Mar 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Ashleigh

Liked: Staff & service, property conditions & facilities
Loved everything about this location; the staff, the food, the ambiance, and how close the hotel is to many surrounding areas. Will definitely stay again when I’m in San Diego
Stayed 1 night in Mar 2024
Response from MPerkins on 6 Mar 2024
Thank you for taking the time to give us your feedback about your stay at our hotel. I am glad that our staff service and location met your needs and expectations. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you are at the area.

10/10 Excellent

Paul, Rancho Cucamonga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MPerkins on 6 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Levon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful city views
Stayed 1 night in Mar 2024
Response from MPerkins on 6 Mar 2024
Thank you for choosing to stay with us and I am glad that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Torrey pines golf course
Response from MPerkins on 28 Feb 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

8/10 Good

Fadi

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2024
Response from MPerkins on 27 Feb 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from MPerkins on 28 Feb 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

larry, Escondido

Stayed 2 nights in Feb 2024
Response from MPerkins on 25 Mar 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

8/10 Good

Taniya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Our particular room had a huge spotlight on the window which makes for a very annoying night. Otherwise the hotel is great.
Stayed 7 nights in Feb 2024
Response from MPerkins on 27 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Shant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from MPerkins on 20 Feb 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from MPerkins on 25 Mar 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

8/10 Good

Clay, Escondido

Liked: Staff & service, amenities, property conditions & facilities
Nice convenient hotel. More attention needs to be paid to overall cleanliness.
Stayed 2 nights in Feb 2024
Response from MPerkins on 20 Feb 2024
Thank you for your review. I am glad to see that overall, your experience was positive. I am disappointed that our room service and housekeeping staff did not meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 1 night in Feb 2024
Response from MPerkins on 20 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

2/10 Terrible

Jinyang

Stayed 2 nights in Feb 2024
Response from MPerkins on 25 Mar 2024
Thank you for your review. I am very disappointed to hear that you found our service to be below your standards. This is very disappointing, but we hope you give us another chance to make it up to you.

10/10 Excellent

Sandra

Travelled with partner
Liked: Property conditions & facilities
Great Hotel!! Beautiful Rooms with updated decorating !!!
Stayed 3 nights in Feb 2024
Response from MPerkins on 13 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

8/10 Good

Hao

Stayed 1 night in Feb 2024
Response from MPerkins on 25 Mar 2024
Thank you for taking the time to review your stay with us. I am very pleased that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Very friendly staff everywhere. Very close to UCSD hospital campus.
Stayed 2 nights in Feb 2024
Response from MPerkins on 13 Feb 2024
Thank you for taking the time to review your stay with us. I am very pleased that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, the room was immaculate, and the overall experience was very pleasant.
Stayed 2 nights in Jan 2024
Response from MPerkins on 13 Feb 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

10/10 Excellent

Kristin

Stayed 2 nights in Jan 2024
Response from MPerkins on 13 Feb 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

10/10 Excellent

Yeer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MPerkins on 13 Feb 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

6/10 Okay

Lee

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The design and presumptive price point of this hotel is frankly ridiculous. The practice of adding 'destination fee' as a hidden charge is despicable. They bait-and-switched on pet fee and pets allowed, then overcharged anyway. The idea of charging for parking in this area is crazy. The layout of the hotel is awkward and not secure - there are multiple unsecured ways to get into the hotel day or night. There was evidence of illegal drug use in semi-public areas. There is an unfinished and unsecured building as part of the hotel complex. I will be looking for another place to stay in the future.
Stayed 2 nights in Jan 2024
Response from MPerkins on 13 Feb 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MPerkins on 13 Feb 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Renata

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will he back
Quick check in, nice room, quick check out. Room is comfy and clean
Stayed 1 night in Jan 2024
Response from MPerkins on 15 Jan 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

8/10 Good

Teresa

Stayed 2 nights in Jan 2024
Response from MPerkins on 13 Feb 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MPerkins on 13 Feb 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MPerkins on 15 Jan 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

4/10 Poor

joyce

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I normally don’t post reviews but my stay is not pleasant at all. We stayed near the elevator and I didn’t sleep very well. I can hear every time it moves. It’s just a hassle to move stuff with 2 kids that’s why I didn’t bother to ask to be moved.
Stayed 1 night in Jan 2024
Response from MPerkins on 15 Jan 2024
I would like to thank you for choosing the Hyatt Regency La Jolla for your recent trip to the area. We understand that you have many options and truly do appreciate your business. I sincerely regret to hear that we were not able to meet your expectations during your stay and that you were not satisfied especially with the noise from adjacent elevator, which disrupted your sleep. Our first priority is to provide an exceptional quality service. We hope you will accept our apology and give us another opportunity to host you again soon.

8/10 Good

Debi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MPerkins on 9 Jan 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

10/10 Excellent

Devin

Stayed 1 night in Jan 2024
Response from MPerkins on 13 Feb 2024
Thank you for choosing to stay with us. I am so glad that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

10/10 Excellent

Lissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for family
Our stay at the Hyatt Regency La Jolla was really great. The front desk was really nice and welcoming when we checked it. We were on the 10th floor which offered some nice views. The room itself was pretty spacious and clean. The dressers are a must whenever I'm in a hotel. The bathroom countertop held a lot of our toiletries and accessories. The 2 queen beds for our family of 4 was just right and we all enjoyed a good night's sleep. The facility had some nice amenities. My husband and I enjoyed hangout by the fire pit at night. Their swimming pool area is also nice. Next time, I'll make sure to bring my tennis gear so I can try out their courts. The hotel itself is pretty central to where we need to be. It's right across UCSD and it's close to a lot of nice restaurants and places to eat. This place is also close to the beaches in the La Jolla area. I highly recommend this place.
Stayed 3 nights in Jan 2024
Response from MPerkins on 9 Jan 2024
Thank you for taking the time to give us your feedback about your stay at our hotel. I am glad that our staff service and location met your needs and expectations. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you are at the area.

10/10 Excellent

Liora

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from MPerkins on 9 Jan 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient place to stay
Everything was easy, from check in to grabbing a bite to eat down at the bar area. There is plenty of street parking as well if you don’t want to pay for the costly valet service.
Stayed 2 nights in Dec 2023
Response from MPerkins on 9 Jan 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Dec 2023
Response from MPerkins on 9 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you travel to our area gain soon, would be a pleasure to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from MPerkins on 9 Jan 2024
Thank you for giving us a perfect rating. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you travel to our area gain soon, would be a pleasure to see you again.

8/10 Good

Mohammed Chamsi

Liked: Cleanliness
Stayed 7 nights in Dec 2023
Response from MPerkins on 9 Jan 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.

8/10 Good

Verified traveller

Travelled with family
Good location/condition
Good hotel. On arrival we realized the price had dropped by $100 from what we booked for. Our request to adjust the rate was denied because it was booked using Hotels.com
Stayed 4 nights in Dec 2023
Response from MPerkins on 9 Jan 2024
Thank you for your review. I am glad to see that overall, your experience was positive. I am so sorry that we were not able to adjust your room rate, due to the 3rd party booking. Please do not hesitate to call us if there is anything we can help you with for your next trip.

10/10 Excellent

Karamjit

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from MPerkins on 9 Jan 2024
Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay, and I am looking forward to welcoming you again soon.