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Reviews of DoubleTree by Hilton San Diego Downtown

4 out of 5
DoubleTree by Hilton San Diego Downtown
1646 Front St, San Diego, CA

Reviews

7.6

Good

Rating 10 - Excellent. 342 out of 1002 reviews" "
Rating 8 - Good. 320 out of 1002 reviews" "
Rating 6 - Okay. 160 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 91 out of 1002 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, especially the parking attendants were exceptional.
Stayed 3 nights in Mar 2024

10/10 Excellent

Luis M

Travelled with family
Liked: Cleanliness, staff & service
Close to the airport.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hi Luis, thank you for choosing DoubleTree by Hilton Hotel San Diego Downtown and for sharing your kind words. We're thrilled to hear that our proximity to the airport was convenient for you. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another exceptional stay.

8/10 Good

Brenda, Exira

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great cookies
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Thank you for taking the time to share your feedback, Brenda. We're thrilled that you enjoyed our cookies during your stay with us at DoubleTree by Hilton Hotel San Diego Downtown. We appreciate your kind words and hope to welcome you back again soon.

10/10 Excellent

ANTONIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. 40.00 dollar parking.
Stayed 1 night in Mar 2024
Response from Manager on 4 Mar 2024
Thank you for taking the time to share your feedback, Antonio. We are glad to hear that you found our location convenient. We understand your concerns about the parking fee and appreciate your input about DoubleTree by Hilton Hotel San Diego Downtown.

10/10 Excellent

William, Strongsville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 4 nights in Feb 2024
Response from Manager on 29 Feb 2024
Thank you for taking the time to share your feedback, William. We're glad to hear that you enjoyed our hotel's convenient location. We hope you stay with DoubleTree by Hilton Hotel San Diego Downtown again.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hi Manuel, thank you for staying at the DoubleTree by Hilton Hotel San Diego Downtown and rating us. We work hard to deliver a satisfying experience to all our guests, and we appreciate the support we get from them.

10/10 Excellent

Ronald

Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hi Ronald, we're thrilled about your 5-star rating. Thank you for letting us know that you had a delightful stay at DoubleTree by Hilton Hotel San Diego Downtown. We hope to welcome you back again soon.

8/10 Good

Luis

Great location and clean. My only negative were the elevators, there was always a delay.
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Thank you for taking the time to share your feedback, Luis. We are glad to hear that you enjoyed our great location and clean accommodations. We apologize for any inconvenience you experienced with the elevators and appreciate your patience. Visit DoubleTree by Hilton Hotel San Diego Downtown again soon.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
My best San Diego hotel experience to date!
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Thank you so much for taking the time to share your positive experience at DoubleTree by Hilton Hotel San Diego Downtown, Tara! We're thrilled to hear that your stay with us was your best San Diego hotel experience to date. We appreciate your kind words and hope to welcome you back again soon.

10/10 Excellent

AIHUI

Stayed 2 nights in Jan 2024
Response from Manager on 27 Mar 2024
Thank you for taking the time to leave us a 5-star review, AIHUI! We are delighted to hear that you enjoyed your stay at DoubleTree by Hilton Hotel San Diego Downtown. We hope to welcome you back again soon for another wonderful experience.

10/10 Excellent

Karyn

Stayed 3 nights in Jan 2024
Response from DoubleTree by Hilton Hotel San Diego Downtown Team on 19 Jan 2024
Hi Karyn, thank you for your 5-star rating of DoubleTree by Hilton Hotel San Diego Downtown. We're thrilled you enjoyed your stay with us. Our team looks forward to welcoming you back soon.

10/10 Excellent

Luis, Daly City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Annette on 5 Jan 2024
Thank you for staying at DoubleTree by Hilton Hotel San Diego Downtown, Luis. We strive to provide exceptional service, and it's rewarding to receive a 5-star rating. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Tye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property was PERFECT! Tons of delicious food & fun things to do within walking distance. Hotel service was great, provided water & fresh baked cookies upon check in. Will recommend!
Stayed 1 night in Dec 2023
Response from Annette on 5 Jan 2024
Thank you for sharing your experience at DoubleTree by Hilton Hotel San Diego Downtown, Tye. We're delighted that our convenient location allowed you to enjoy the nearby attractions and dining options. It's great that you appreciated our friendly service. Have a great day!

8/10 Good

Anastacio

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
PROS: They have free EV charging in their parking garage CONS: The tub drain was clogged so water accumulated during usage. This was a big turn off when using the facilities.
Stayed 1 night in Dec 2023
Response from Annette on 4 Jan 2024
Hi Anastacio, thank you for sharing your feedback with us. We're glad to hear your positive comments about our free EV charging in the parking garage. However, we apologize for the inconvenience you encountered with the tub drain during your stay. Your feedback is valuable, and we'll ensure that we share it with our team to address the issue promptly. We appreciate your understanding and look forward to the possibility of welcoming you back to DoubleTree by Hilton Hotel San Diego Downtown in the future.

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Annette on 2 Jan 2024
Hi Daniel, it's great to see that you had a five-star stay at DoubleTree by Hilton Hotel San Diego Downtown. Thank you, and we hope to welcome you back for another great stay!

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Annette on 2 Jan 2024
We appreciate your recent stay at DoubleTree by Hilton Hotel San Diego Downtown. We hope that our location met your expectations and that our staff contributed to a positive experience with their friendliness and helpfulness. We look forward to the possibility of welcoming you back in the future!

10/10 Excellent

Lee Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Most Enjoyable Stay - 2 of 2
This was our 2nd stay for this year's vacation. We spent 3 nights on the front end & 2 on the back end of our trip. Shout out to the staff of the DoubleTree by Hilton San Diego Downtown, they are so warm & welcoming. Kudos to Lillian, Michael, Memo & Ron, just keep doing what you do so well.
Stayed 2 nights in Dec 2023
Response from Annette on 2 Jan 2024
Hi Lee, thank you for choosing to stay at DoubleTree by Hilton Hotel San Diego Downtown for your vacation. Our dedicated team, including Lillian, Michael, Memo, and Ron, takes pride in delivering a warm and welcoming experience to our guests. Your positive feedback is truly appreciated, and we'll be sure to pass on your kind words to the team. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton Hotel San Diego Downtown team on 20 Dec 2023
Thank you, Jorge, for your excellent 5-star rating of the DoubleTree by Hilton Hotel San Diego Downtown. Our team takes pride in providing exceptional service and creating a comfortable atmosphere for our guests. We hope to welcome you back again!

10/10 Excellent

Rajin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Stayed 3 nights in Sep 2023
Response from Annette on 26 Sept 2023
Hi Michael, we are pleased to see that you had a five-star stay at the DoubleTree by Hilton Hotel San Diego Downtown. Thank you, and we hope to provide you with another accommodating stay!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great and the personal was excellent. I love the area and all the restaurants around. The only huge negative point would be parking. I think paying $40 dollars a day in a place where you are already staying is way to expensive. I’m not saying free parking but $40? My car rental almost cost as much as parking.
Stayed 2 nights in Sep 2023
Response from Annette on 22 Sept 2023
Thank you for choosing to stay with us at DoubleTree by Hilton Hotel San Diego Downtown, Patricia. We appreciate your kind words about our hotel and the excellent service provided by our staff. Additionally, we are glad to hear that you enjoyed the area and the variety of restaurants nearby.We understand your concerns regarding the parking fees. Your feedback is valuable to us, and we will take it into consideration as we continuously evaluate and improve our offerings.We hope you had a pleasant stay overall, and we look forward to welcoming you back in the future.

10/10 Excellent

Benoit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome weekend stay
My experience was awesome from the very beginning. Perla, Manna and Fernanda at the front desk were friendly and knowledgeable and a pleasure to check me in. They went out of their way to make my stay pleasurable offering suggestions and even extended my check out time so I could get some pool/hot tub time before I departed. This was my first time staying at the Doubletree but def won’t be the last. Thick I found my new “go to” hotel when I stay in the area. BL
Stayed 1 night in Sep 2023
Response from Annette on 22 Sept 2023
Thank you for sharing your wonderful experience at DoubleTree by Hilton Hotel San Diego Downtown! We are thrilled to hear that Perla, Manna, and Fernanda went above and beyond to ensure your stay was enjoyable, offering suggestions, and accommodating your check-out time. We are honored to have earned your loyalty, and we look forward to welcoming you back as your new "go-to" hotel in the area.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Annette on 22 Sept 2023
Thank you for taking the time to share your experience at DoubleTree by Hilton Hotel San Diego Downtown, Robert. We strive to provide exceptional service and comfortable accommodations for all of our guests, and we hope that we met your expectations. We hope to have the opportunity to welcome you back to our hotel for another memorable stay in the future.

10/10 Excellent

Melissa, Lawndale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families and proximity to all San Diego has to offer.
Stayed 2 nights in Sep 2023
Response from Annette on 22 Sept 2023
Hi Melissa, it was great seeing you at the DoubleTree by Hilton Hotel San Diego Downtown. Thank you for your kind words, and we hope to have the pleasure of welcoming you back here again soon!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Annette on 22 Sept 2023
Hi Tiffany, thank you for the five-star rating. We are happy you enjoyed your stay at DoubleTree by Hilton Hotel San Diego Downtown. Take care!

8/10 Good

Jennifer, Renton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel located about 2 to 3 blocks from Little Italy - Lots Italian restaurants to choose from for dinner option. Also, you need to let Front Desk know if you need your roomed to be cleaned as well.
Stayed 4 nights in Aug 2023
Response from Annette on 29 Aug 2023
Thank you for staying with us at DoubleTree by Hilton Hotel San Diego Downtown. We're pleased to learn that you appreciated our convenient location near Little Italy, offering a variety of Italian restaurants for your dining options. However, we apologize for any confusion you experienced regarding housekeeping service and appreciate your feedback. We will improve our communication with the front desk team to provide a smoother experience for our guests. We look forward to the opportunity of welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Wouldn’t stay here again
Substandard breakfast quality. Menu was not what was delivered. Horrible wify service. Inconsistent connection especially when doing work
Stayed 3 nights in Aug 2023
Response from Annette on 22 Sept 2023
Thank you for your feedback on your recent stay with us. We aim to ensure that our guests have an accommodating stay, and we apologize for any inconvenience regarding the breakfast quality and menu. We appreciate your comments on the wifi service and will address it with our team. If you would like to discuss your experience further, please do not hesitate to reach out to us. Take care.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful and accommodating!
Stayed 1 night in Aug 2023
Response from Anette on 21 Aug 2023
Hello there, our goal is to offer outstanding service to all of our guests, and we are thrilled that our staff was helpful and accommodating during your stay at the DoubleTree by Hilton Hotel San Diego Downtown. We appreciate your support and look forward to the opportunity to welcome you back again in the near future!

8/10 Good

Juan, Pico Rivera

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this place all 5 stars but the one issue was the elevator. The wait times are really bad. We waited for an elevator for over 10 mins at one point. Other than that, the stay was great, the room was great and the service of the staff was great.
Stayed 1 night in Jul 2023
Response from CW on 27 Jul 2023
Hello, there! We are thrilled that you had a wonderful experience and found our room comfortable, along with excellent service at DoubleTree by Hilton Hotel San Diego Downtown. Thank you for your support, and we hope to have the opportunity to welcome you back soon!

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

6/10 Okay

Ken

Travelled with group
Liked: Cleanliness
Room was decent. Elevators were extremely slow. Annoying.
Stayed 1 night in Jul 2023

6/10 Okay

Dale Hanson

Liked: Cleanliness, room comfort
Elevators are the worst
Elevators are terrible. Take forever until a huge line forms. Key card needs to be used to get to your floor. VERY hard to use. Everyone tries several times before it works, slowing down elevators even more. But the location is great, especially for the Sat market and great restaurants. Staff is friendly & helpful except one guy at the front desk who refused to take my Hilton Honors number. I told him I knew it was only for incidentals bc I booked thru Hotels.com but he said he wasn’t allowed to take my number.
Stayed 1 night in Jul 2023

10/10 Excellent

Claudia

Stayed 1 night in Jul 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time staying at this hotel. I was very pleased with how elegant the lobby was as well as the other rooms on the main level (bar, cafe and hallway). The staff was very kind and welcoming. I really appreciated the complimentary cookie and bottled water. The room was a great size as was the bathroom. The exciting part of the room was the balcony! The pool also is spacious with plenty of lounge chairs and a nice view of nearby buildings.
Stayed 1 night in Jul 2023

6/10 Okay

Cruz

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel- nice location. Loved that we can watch fireworks from pool
Stayed 1 night in Jul 2023

10/10 Excellent

Sergio

Stayed 1 night in Jul 2023

6/10 Okay

Pablo

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Basic
3 star hotel with 2 star hotel finishes. Good for a night sleep.
Stayed 1 night in May 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay Doubletree downtown
Nice staff, Doubletree downtown was hidden behind their shuttle buses which only run 4:30 pm. I have to take a taxi to the airport, will probably be $40 at6 am. Should say limited shuttle. Amenities Evelyn Crabtree 👏
Stayed 1 night in May 2023

6/10 Okay

Michael, Las Vegas

Travelled with family
Liked: Staff & service
The floor we were in needs to be remodeled. There were 2 hairs in the shower. There was a burn in the carpet. The parking garage is really tight getting in/out. The female employee checking us in was really friendly and able to get us an early check in. Anthony the Waiter for breakfast was great. Good location- farmer’s market on Saturday was a nice treat. Walking distance to Little Italy and the water.
Stayed 1 night in May 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to ask about the on-site parking. No large vehicles. Maneuvering the on-site parking lot is better with a co-pilot. Spaces and lanes are tight.
Stayed 2 nights in May 2023
Response from Manager on 18 May 2023
Thank you for staying at DoubleTree by Hilton Hotel San Diego Downtown. We value your feedback on our on-site parking and will consider it. We're dedicated to enhancing our services to ensure you have a great experience. Have a wonderful day, and we hope to see you again soon!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel, modern and clean, friendly staff, especially Lillian who arranged an early check in for us which was much needed after a 4 am wake up call to fly here! Location ok, just be careful to stay west of the hotel when walking around.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Harriett

Disliked: Cleanliness, staff & service, property conditions & facilities
Desk clerk suggested I walk 2 blocks at night to store for cold medicine. Turning on tub faucets created a Jack- hammer sound that moved my floor & bed.
Stayed 2 nights in Mar 2023

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The whole staff was very friendly upon our arrival and during our whole stay. Our room was amazing and the bed was great! Great location downtown.
Stayed 3 nights in Mar 2023
Response from Manager on 13 Apr 2023
Thank you for the 5-star review! We're delighted you enjoyed your stay at the DoubleTree by Hilton Hotel San Diego Downtown and that our staff provided welcoming and accommodating service. We hope to see you again.

8/10 Good

Geri

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Fun little bar. Staff were the best and very helpful. Delicious free cookies. Onsite restaurant was minimal, but food was good. Great shuttle service to/from airport. Inside hotel was quiet, but freeway/ambulance noise intruded. Communication was BAD. No info given about pool, exercise room, or lack of housekeeping services. Unless you request it (which I didn't know), no one empties trash, cleans room, provides towels, makes bed, vacuums cookies crumbs, etc. I would STRONGLY recommend giving guests at least ONE printed sheet of what hotel offers and include floor, hours, how housekeeping works, etc.
Stayed 3 nights in Mar 2023
Response from Manager on 22 Mar 2023
Hello, we're pleased that you took the time to tell us about your stay at the DoubleTree by Hilton Hotel San Diego Downtown. We apologize for the less-than-excellent communication regarding our amenities, and our concerned team will be informed about this. We appreciate your comments and we look forward to having you stay with us again. Thank you, and enjoy your day!

6/10 Okay

Tracy

Disliked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Tonya

Liked: Cleanliness, amenities
Stayed 4 nights in Mar 2023
Response from Manager on 22 Mar 2023
We appreciate the five-star rating, Tonya. Your admiration for DoubleTree by Hilton Hotel San Diego Downtown inspires us to work hard for our guests. We welcome seeing you soon!

8/10 Good

Marelin

Stayed 1 night in Mar 2023

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was close enough to the areas that we wanted to visit that we could walk. Great dining options too.
Stayed 3 nights in Mar 2023
Response from Manager on 22 Mar 2023
Hello there, we appreciate you sharing your positive experience with DoubleTree by Hilton Hotel San Diego Downtown. Thank you, and we look forward to having you back in the future!