Dear Michelle, We regret to hear about your recent experience at our hotel. It is concerning to learn that you encountered issues with your room reservation, particularly with the type of suite you were assigned and the delay in receiving your room. We apologize for any inconvenience this caused and understand your disappointment. Please rest assured that we take your feedback seriously and will address the issues raised to ensure that they do not reoccur in the future. We truly value your loyalty as a returning guest, and we hope to have the opportunity to regain your trust and welcome you back for a seamless and enjoyable stay in the future.Barbara ThompsonGeneral Manager

Dear Ronald, We are thrilled you had an excellent stay at Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Jonathan, We are thrilled you had an excellent stay at Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Mr. Ibarra, Thank you for sharing a review about your stay at Best Western Plus Island Palms Hotel & Marina. We are delighted to learn that you and your family enjoyed your time with us. It brings us joy to hear that our associates, especially in our onsite restaurant, Blue Wave Bar and Grill, went above and beyond to uplift your son's mood. We are pleased that their efforts positively impacted your experience, and we will be sure to pass along your kind words to our team. We value your feedback and look forward to welcoming you and your family back for another memorable stay.Barbara ThompsonGeneral Manager

Dear Giuseppe, Thank you for the outstanding review of your stay at Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Richard, Thank you for the rating of Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Margarita, Thank you so much for the thoughtful review. We work hard to deliver an excellent stay, so we appreciate you highlighting all the positive aspects of your stay. We are particularly glad that you enjoyed your peaceful and comfortable accommodations. Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina, and we hope that you will stay with us again.Barbara ThompsonGeneral Manager

Dear Anila, Thank you for the excellent review of your stay at Best Western Plus Island Palms Hotel & Marina. We appreciate you pointing out our convenient location in San Diego, CA’s idyllic Shelter Island neighborhood. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Barbara ThompsonGeneral Manager

Dear Eric, Thank you for your thoughtful review about your stay at Best Western Plus Island Palms Hotel & Marina, a refreshing retreat in San Diego, CA’s idyllic Shelter Island neighborhood. Thank you again for your feedback, and we look forward to your next visit.Barbara ThompsonGeneral Manager

Dear Nicolas, Thank you for your feedback of your stay at Best Western Plus Island Palms Hotel & Marina. We are delighted to hear that you found our property beautiful and enjoyed the stunning views. We strive to provide our guests with a memorable experience, and we are thrilled that you appreciate the beauty of our surroundings. We hope to welcome you back for another enjoyable stay in the future.Barbara Thompson,General Manager

Dear Jeanna, Thank you for taking the time to share your experience with Best Western Plus Island Palms Hotel & Marina! We are thrilled to hear that you found great value in your stay and that you enjoyed the beautiful room overlooking the Marina. It sounds like you had a wonderful time exploring the island and nearby attractions. We appreciate your kind words and are delighted to hear that you would choose to stay with us again. We look forward to welcoming you back for another fantastic stay in the future.Barbara Thompson,General Manager

Dear Lois, Thank you for your feedback! We are thrilled to hear that you enjoyed your stay in our bayside units and that you found the balcony to offer a superb view of downtown and plenty of action on the bay. We are delighted that you had a positive dining experience at our poolside restaurant and that you found many good dining and happy hour options within walking distance. It is fantastic to know that you found our team members to be exceptional. We are honored that you have chosen to stay with us for the third time and that you love Shelter Island. We can't wait to welcome you back for another wonderful stay in the future.Barbara Thompson,General Manager

Dear Maria, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Best Western Plus Island Palms Hotel & Marina. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. Thank you for your patronage, and we hope that we will have a chance to host you again in the future.Barbara ThompsonGeneral Manager

Dear Shannon, Thank you for sharing your recent experience at Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our well-equipped accommodations and relaxing pillow-top mattresses. Our breathtaking views are truly spectacular, and we love that this helped to make your stay extra memorable. Thank you for sharing that you will be returning in the future, and we look forward to welcoming you back.Barbara ThompsonGeneral Manager

Dear Christine, Thank you for providing feedback on your experience. Exceptional service and well-maintained accommodations for every guest are our highest priority, so we apologize that you had an unsatisfactory experience. We completely understand your frustration and the inconvenience this caused you. We have shared your comments with the appropriate individuals and will work diligently to ensure we are more consistent in our delivery. We are very grateful for your patience and hope to have the opportunity to welcome you again so we can show you our devotion to seamless experiences.Barbara ThompsonGeneral Manager

Dear John, Thank you for choosing Best Western Plus Island Palms Hotel & Marina. It is good to read that we exceeded all of your expectations and that you especially enjoyed the amazing views of the marina. We loved having you as our guest and are excited to have the opportunity to welcome you back on a future visit.Barbara Thompson,General Manager

Dear Jason, Thank you for reviewing your recent stay at Best Western Plus Island Palms Hotel & Marina. We are pleased to know that you had a good time with us and that our thoughtful associates exceeded your expectations. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Barbara ThompsonGeneral Manager

Thank you for the great review.

Thank you for the great review!

Thank you for the wonderful review.

Dear Edmundo, Thank you for choosing Best Western Plus Island Palms Hotel & Marina. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Barbara ThompsonGeneral Manager

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Thank you so much for returning and the wonderful review!

We value your comments and will share them with the appropriate individuals as we always look for ways to improve.

Thank you so much for the wonderful review!

Dear Jorge, Thank you for returning and sharing your feedback. Although your rating does not reflect your review, we are pleased to know you enjoyed your overall time with us and had a comfortable stay. It was a pleasure hosting you, and we look forward to your next visit to the area.Barbara Thompson,General Manager

Dear Sarah, Thank you for sharing the nice rating about your experience at Best Western Plus Island Palms Hotel & Marina. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Barbara ThompsonGeneral Manager

Dear M. Min, Thank you for your kind rating! We are glad you had such a positive experience during your time at Best Western Plus Island Palms Hotel & Marina, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Barbara Thompson,General Manager

Thank you for the wonderful review. We are so glad you enjoyed your stay.

Dear Catriona, Thank you for visiting Best Western Plus Island Palms Hotel & Marina. We appreciate your nice rating and are happy you had a nice time at our beautiful pool. That said, we regret you were disappointed by not having an oven in the room. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. It was a pleasure having you, and we look forward to your next trip to the area. Barbara Thompson General Manager

Dear AuJenee, It was a pleasure welcoming you to Best Western Plus Island Palms Hotel & Marina. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for your visit, and we look forward to your next visit. Barbara Thompson General Manager

Dear Jeff, Thank you for choosing to stay at Best Western Plus Island Palms Hotel & Marina and for the review. We are pleased to know that we exceeded your expectations and that you were especially delighted with our well-maintained property and fantastic views. We are grateful for your comments and look forward to welcoming you again.Barbara Thompson,General Manager

Dear Vanessa, Thank you for taking the time to review your recent stay at Best Western Plus Island Palms Hotel & Marina. We are pleased to know you were delighted with our comfortable accommodations. However, we regret not meeting all of your expectations and have taken note of your additional feedback as we are continually striving for ways to improve. It was a pleasure hosting you, and we look forward to welcoming you again whenever you are in the area.Barbara Thompson,General Manager

Thank you for the wonderful review !

Dear Nik, Thank you for choosing Best Western Plus Island Palms Hotel & Marina and for this outstanding review! We are pleased to know how much you enjoyed your stay. Our breathtaking views are truly spectacular, and we love that this helped to make your stay extra memorable. However, we apologize for any oversights in your room's preparation, and we are pleased to know the remainder of your visit was flawless. We value your business and look forward to seeing you again soon. Barbara ThompsonGeneral Manager

We are so pleased you enjoyed your stay. We look forward to your return someday.

Thank you very much for staying with us, we hope you return someday.

Dear Maria, Thank you for sharing about your recent stay at Best Western Plus Island Palms Hotel & Marina. We are thrilled to hear that you enjoyed the great views of the marina from some of our rooms. Providing excellent service is our top priority, and we're delighted that our front desk and housekeeping teams have consistently been very nice during all of your stays. Your satisfaction is our utmost goal, and we look forward to welcoming you back for another wonderful experience in the future!Barbara Thompson,General Manager

Dear Shelbie, It was a pleasure having you as our guest at Best Western Plus Island Palms Hotel & Marina. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Barbara ThompsonGeneral Manager

Dear Enrique, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded all of your expectations, and we are glad you liked our outstanding rooms and staff. Also, with our waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, we love providing our guests with a great place to enjoy all that our city has to offer. Thank you again for all of your great feedback. We look forward to your next stay! Barbara ThompsonGeneral Manager

Dear Chaz, Thank you for the excellent review of your stay at Best Western Plus Island Palms Hotel & Marina. We are thrilled to read that you thoroughly enjoyed our waterfront location close to Ocean Beach in addition to our devoted associates. We appreciate you mentioning the parking. We look forward to welcoming you back to the area.Barbara Thompson,General Manager

Dear Claudia, Thank you for selecting our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Barbara Thompson General Manager

Dear Ronald, We are delighted you enjoyed your stay at Best Western Plus Island Palms Hotel & Marina. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Barbara Thompson,General Manager

Dear Dan, Thank you for choosing Best Western Plus Island Palms Hotel & Marina and for your kind rating. We are delighted to read that you loved our waterfront location close to Ocean Beach along with the relaxing accommodations. It was a pleasure serving you, and we look forward to your next visit to the area.Barbara Thompson,General Manager

Dear Jeanette, Thank you for taking the time to post your wonderful feedback regarding your time at Best Western Plus Island Palms Hotel & Marina. We regularly receive praise for our quiet and spotless rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Barbara Thompson,General Manager

Dear Danielle, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina and for the review. We are pleased to know you had a great time here and appreciate you mentioning our clean property, devoted associates, and fantastic views. It was a pleasure having you here, and we look forward to welcoming you again.Barbara Thompson,General Manager

Dear David, Thank you for choosing Best Western Plus Island Palms Hotel & Marina. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Barbara Thompson,General Manager

Dear Kimmy, Thank you for selecting Best Western Plus Island Palms Hotel & Marina and for your perfect rating. We are pleased to read that you loved our waterfront location was convenient for all that our city has to offer as well as our breathtaking views are truly spectacular, and we love that this helped to make your stay extra memorable. We appreciate your business and look forward to seeing you again. Have a great day.Barbara Thompson,General Manager