Hello Angelica, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable and will be shared with the team for improvement. For any further assistance, please don't hesitate to reach out to our management team.

Hello Kimberly,We appreciate your feedback and apologize for any inconvenience. Our team is always working on improving our facilities to enhance our guests' experience. Please feel free to contact our management team for further assistance on your concerns. Thank you for sharing your comments with us.

Hello Beatriz, We are sorry to hear about your experience. Please feel free to reach out to us with any feedback you have from your stay so we can address any issues. We strive to ensure all our guests have a wonderful stay with us.

Dear Luis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN ANTONIO - SEAWORLD/NORTHWEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with being disturbed by staff before check out time. We are truly sorry for this issue. We are doing everything in our effort not to have it re-occur. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Luis,We apologize for any inconvenience caused during your stay. Rest assured, your feedback will be shared with the team to improve our services. Thank you for bringing this matter to our attention.

Hello Evelyn, We appreciate your feedback and are sorry to hear about your experience. Your comments will be shared with our housekeeping team for their immediate attention. Our goal is always to provide a clean and comfortable environment for our guests to enjoy their stay.

Hello Jesus, We appreciate your feedback on your recent stay. We are pleased to hear that you found your room clean and comfortable. We take security and guest comfort seriously, and we will address your concerns internally. We are glad you enjoyed the amenities and had a restful night otherwise. Thank you for bringing this to our attention.

Hello Harrison,We are delighted to hear that you had a pleasant experience during your stay with us. We appreciate your kind words and hope to welcome you back soon for another enjoyable visit!

Hello Christina, We apologize for any inconvenience you experienced during your stay. Guest feedback helps us improve our services for future visits. Should you have any further concerns, please do not hesitate to contact our management team directly.

Hello OSCAR A, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team will address these concerns for better guest experiences in the future. Your comments have been noted for improvement purposes, and we hope to welcome you back again for a more pleasant stay.

Hello Desiree, We're sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We suggest contacting our management team to discuss your concerns further.

Hello Richard, We appreciate your feedback and apologize for any inconvenience caused during your stay. We value your comments and will bring this to the attention of our maintenance team for review and improvement. Your satisfaction is important to us, and we hope to welcome you back in the future for an enhanced experience.

Hello Gardenia, We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly to discuss any concerns you may have so we can address them accordingly.

Hello Justin,We regret to hear about your experience and appreciate your feedback. We strive to provide excellent service and will address this issue internally. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

Hello Lounes, We are sorry to hear about your experience and would like to learn more about what led to your regret. Your feedback is valuable to us, as we strive to continuously improve our services for all our guests. Please feel free to reach out to our management team to discuss your concerns in more detail.

Hello Tbabii, We're sorry to hear that your stay didn't meet your expectations. Please reach out to us directly to share more details about your experience so we can address any issues. We value your feedback and hope to have another chance to exceed your expectations in the future.

Hello Alexus, We appreciate your feedback and regret to hear about your early departure. We encourage you to reach out to management to further discuss your concerns and experiences. Thank you for staying with us.

Hello Derrick,We apologize for your disappointment and appreciate your feedback, which we will address with our team. We strive for the satisfaction of all our guests and regret that we fell short in this instance. Please feel free to contact our management team directly to discuss your experience further.

Hello Elizabeth,Thank you for sharing your feedback on our hotel's location. We appreciate your input regarding the room. We apologize if it did not meet your expectations. We strive to provide comfortable accommodations and will address your concerns with our team to ensure improvements are made. We value your business and hope to have the opportunity to welcome you back in the future.

Hello Stephanie,We appreciate you taking the time to rate our hotel. If you have any specific feedback or concerns regarding your stay, please don't hesitate to reach out to us directly so we can address them accordingly. We value your input and hope to have the opportunity to serve you better in the future.

Hello Alaulddin,We're sorry to hear about your experience. We strive to provide excellent service and would appreciate more details so we can address your concerns. Please contact our management team directly.

Hello Richard, We appreciate your feedback regarding the smoke alarm and bathroom ceiling light. Safety is our top priority and we apologize for any inconvenience caused. We encourage guests to report any maintenance issues to our team during their stay, so we can address them immediately. We regret any smoke from neighboring rooms that may have entered through the heating vents. It's vital that guests follow our designated smoking areas for a comfortable and pleasant stay. We appreciate your understanding and hope to better serve you in the future.

Hello Irene, Thank you for staying with us. We appreciate your patronage and value your feedback. If you have any specific concerns or issues regarding your recent stay, please do not hesitate to reach out to our hotel directly. We would love the opportunity to address any areas of improvement and make things right for you. Thank you for considering our hotel, and we hope to welcome you back in the future.

Hello Jessica, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will utilize them to improve our services. Should you have any further concerns, please reach out to our management team directly.

Dear Guest, We apologize for any inconvenience you experienced during your stay. Our team strives to maintain a clean and comfortable environment for all guests. Kindly note that we encourage guests to report any issues immediately, allowing us to address them promptly. We take all feedback seriously and will share your concerns with the appropriate departments. Thank you for bringing this to our attention.

Hello Ericka,We apologize for the inconvenience you experienced during your stay, as we understand how important safety is for our guests. Our team is working diligently to address the issues with the card key system to ensure smooth check-ins for future guests. We appreciate your feedback regarding the broken latch on the door, and we will have our maintenance team investigate and resolve the issue promptly. Rest assured, we take the safety of our guests seriously and are continuously implementing measures to maintain a secure environment. We hope to have the opportunity to welcome you back in the future.

Hello Matthew, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the room condition and odor have been duly noted and will be shared with our housekeeping and maintenance teams for improvement. We apologize for any inconvenience caused by the key card issue and appreciate your understanding. Our team is committed to ensuring a pleasant stay for all guests and we appreciate your valuable input.

Hello sandra, Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. We strive to provide a comfortable and pleasant stay for all our guests. We appreciate your comments and will share them with our team for improvements.

Hello Abhijit, We're sorry to hear that your experience with us was not up to your expectations. We value your feedback, and encourage you to reach out to us so we can address any concerns you may have had during your stay. We strive to provide excellent service and would appreciate the opportunity to make it right for you.

Hello Suzie, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered. It's important to us to maintain clean and comfortable rooms for our guests, and we regret to hear about the cleanliness issues you mentioned. We encourage guests to report any concerns to our management directly. We hope that, despite this, you were able to find a suitable solution for your accommodations.

Hello Zach, Thank you for sharing your experience with us. We sincerely apologize for the delay you encountered during check-in and any inconvenience caused. We appreciate your patience and understanding in this matter. Your feedback regarding the sign has been duly noted and will be addressed with our team. We hope to have the opportunity to serve you better in the future.

Hello Janette, Thank you for taking the time to tell us details about your experience at the Red Roof Inn San Antonio - Seaworld/ Northwest. I'm thrilled to read that you were pleased with the convenience of our hotel. However, I'm disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the possible noise disturbance and you were over charged. Upon investigated, there is no sign of a over charge you were charged 63.00 for the room and 50.00 for deposit fee which was refund on the 12-21-23; however it can take up to 7 to 14 days to reflect in your account. Please contact your financial source directly for assistance. Your feedback is important to us and your comments will be shared with management in an effort to address your concerns if necessary. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Donald, Thank you for choosing our hotel for your recent stay. We're delighted to hear that you enjoyed our convenient location near the mall and airport, as well as the proximity to local restaurants and bars. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable visit.

Hello Louis,Thank you for sharing your feedback regarding your recent stay with us. We appreciate you bringing these concerns to our attention. We would like to assure you that our housekeeping team conducts thorough inspections to maintain cleanliness standards. Nonetheless, we apologize for any inconveniences you may have experienced. We encourage guests to reach out to our management team directly to address any issues encountered during their stay.

Dear Donald,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN ANTONIO - SEAWORLD/NORTHWEST. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our convenient location to the mall and airport. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you with our new management and remodeling. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Mario, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further concerns, please don't hesitate to reach out to our management team.

Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN ANTONIO - SEAWORLD/NORTHWEST and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Guest, Thank you for choosing our hotel and sharing your feedback. We apologize for any inconvenience caused by the noise and odor you experienced during your stay. We strive to maintain a peaceful and pleasant environment for all our guests. We appreciate your compliments regarding the cleanliness and condition of the room. We regret that we fell short in providing you with the sense of safety you desired. We value your concerns and will take them into consideration for future improvements.

Hello Ricardo, We apologize for any inconvenience you may have experienced during your stay with us. We encourage you to reach out to our hotel directly to share any specific feedback you have, as we strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.

Hello Gautam,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. As we strive to provide a clean, safe and comfortable environment for our guests, it disappoints me to know that your recent experience fell short of your expectations due to issues you described with there being no trash bin, limited towels and an unclean coffee machine. We will take your comments into consideration to make changes to improve our customer experience.Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

Hello Delia,We apologize for the inconvenience you experienced during your stay. Our team is committed to providing clean and well-maintained rooms. Rest assured, your comments will be shared with our housekeeping and maintenance departments for immediate action. We take cleanliness and guest satisfaction seriously and appreciate your feedback.

Hello Melody, We're sorry to learn that your experience at our hotel was not up to your expectations. We value all guest feedback, both positive and negative, and would appreciate if you could reach out to us directly to share any specific concerns. We strive to provide exceptional service and would be grateful for the opportunity to address any issues you encountered.

Hello Amalia, We sincerely apologize for the unpleasant experience you encountered during your recent stay. We regret to hear about the odor and noise issues you faced, as well as the lack of water. We understand the importance of a clean and comfortable environment for our guests. Your feedback is valuable to us and will be shared with our team to ensure necessary improvements. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

Hello Christopher,Thank you for bringing this to our attention. We're truly sorry to hear about your negative experience during your stay. We take these concerns very seriously and will be addressing them with our team to ensure a more pleasant experience for our guests. Your feedback is appreciated and we apologize for any inconvenience caused.

Hello Mark, Thank you for your feedback. Please provide more specific details about your experience so we can assist you better.

Hello margie, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

Hello Sarah,Thank you for staying with us. We apologize for any inconvenience caused by the condition of the location and bathroom. Your valuable feedback will be shared with our team for improvement. We're glad you found our reasonable price and convenient location to be beneficial. We apprciate your time and hope to have you back for another stay.

Hello Martin, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience you experienced during your time with us. We appreciate the opportunity to address your concerns and improve our services for future guests. If there is anything specific you would like to discuss further, please don't hesitate to reach out to our management team directly.

Hello Yazmin ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

Hello Jessica,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.