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Reviews of Comfort Inn Murray - Salt Lake City South

2.5 out of 5
Comfort Inn Murray - Salt Lake City South
440 West 5300 South, Murray, UT

Reviews

7.0

Good

Rating 10 - Excellent. 277 out of 1003 reviews" "
Rating 8 - Good. 266 out of 1003 reviews" "
Rating 6 - Okay. 187 out of 1003 reviews" "
Rating 4 - Poor. 131 out of 1003 reviews" "
Rating 2 - Terrible. 142 out of 1003 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was nice- Thank you.
Stayed 4 nights in Mar 2024
Response from Manager on 17 Apr 2024
Thanks for the stay

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great, great, great place. Awesome value. Best staff ever!
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Thank you so much, it means a lot to us.

10/10 Excellent

Naomi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice, staff was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Thanks and hope to see you again

8/10 Good

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities
room was nice and clean,but had no bath towels. was just an oversight and was corrected as soon as I called. breakfast was not as good . had no fresh fruit at all, poor selection of pastries.But was still overall OK
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Points have been noted, plz.

8/10 Good

Karmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and condition of the hotel were great. The location although conveniently located close to the highway, did not offer much in regards to close dining unless you wanted to eat fast food.
Stayed 6 nights in Apr 2024
Response from Manager on 14 Apr 2024
Thanks for your comments

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on 9 Apr 2024
We are not happy to see this outcome of your stay. You stayed 4 nights had you informed us during your stay we could have tried to make your stay more comfortable.

6/10 Okay

Bryan, Lehi

Travelled with partner
Liked: Amenities
Seemed priced high for the room we stayed in. Room was quiet but bathroom was not the cleanest.
Stayed 1 night in Feb 2024
Response from Manager on 31 Mar 2024
Thanks.

6/10 Okay

Gabriela

Travelled with family
Disliked: Staff & service
Good location. Unfortunately poor customer service.
Stayed 1 night in Mar 2024
Response from Manager on 30 Mar 2024
Thanks for the stay. If you could have elaborated more.

8/10 Good

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dona is a fantastic manager. She was on it every time something was needed. I would say that the housekeeping service should be a little more regular than after every 3rd night. Trash builds up, certain items need to be replenished (coffee/towels, etc.). Guests really don’t like to remember to call for these things - especially when the housekeeping service seems to not be available after 3pm. Otherwise, great place! Clean, great breakfast, great pool/spa!
Stayed 4 nights in Mar 2024
Response from Manager on 30 Mar 2024
Thanks for you comments, hopr to see you again.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manager on 30 Mar 2024
Grateful!

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on 30 Mar 2024
Thank You!

4/10 Poor

Daniel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to traveling, we arrived close to midnight but I was told to wait in the car because the room wasn't ready. At MIDNIGHT. I came back and saw the people walking with sheets like they just ran into a room and quickly changed them. The next morning, there was no shampoo in the bathroom and when my husband mentioned to the front desk, the lady all but rolled her eyes and gave her the little travel size ones, never saying anything else. Later, he also asked for towels for the pool and the lady was passive aggressive and irritated and told him he could only have 2 because everyone decided to use the pool at the same time. Were we supposed to apologize for using their amenities? If you're in a room on the bottom floor you can hear every movement, step and mattress creak from the floor above. Will never stay at this place again.
Response from Manager on 26 Mar 2024
Sorry, about your bad experience. The things have beeen noyed and conveyed for correction.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. We had one small issue where our TV didn't work but the guy at front desk came and fixed it right away. Was so kind. It really was a great stay. Breakfast was great and the kids had fun at the pool. We will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Thank You!

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Manager on 23 Mar 2024
Thank You!

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 23 Mar 2024
Thank You!

8/10 Good

Luke H.

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Thanks for staying, hope to see you again.

4/10 Poor

Caleb

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property it self was definitely unsanitary and I could hear mice in the walls and see the stains where whatever was living in the wall was urinating. I heard everything from the rooms next to me, upstairs, and in the hallway. There was a lingering smell in the hallway that lingered in the room. The staff were okay, but when we explained that there were mice in the walls they just said that’s what comes with the season as if it was normal.
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
This is very interesting review. Unsanitary, mice in the walls, wall stains, lingering smell and what not. We checked the room after you checked it was full of trash, bad smell and stained linen. This speaks of how serious we should take your observations.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s was nice
Stayed 5 nights in Mar 2024
Response from Manager on 17 Mar 2024
Thank You!

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Here at for a 2 night stay! Staff was friendly and rooms were clean.
Stayed 2 nights in Mar 2024
Response from Manger on 14 Mar 2024
Thank You so much for the recognition. Hope you have a pleasant stay.

8/10 Good

Bee

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Thank You !

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Comfort Inn was better than some "higher end" Hiltons I've stayed in. I was pleasantly surprised. The room was so clean. The amenities were perfect. My only complaint, I was horrified to walk in the restroom and see the toilet paper turned backwards! Lol Seriously, I would stay here again and recommend this hotel highly. Great location too!
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Thank You, Nicole. Hope to see you soon.

10/10 Excellent

Maite, elko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the hospital
Stayed 2 nights in Feb 2024
Response from Manager on 4 Mar 2024
Thank You so much for your remarks

6/10 Okay

James

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Right by the road and very high traffic through the night
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Grateful for you stay

4/10 Poor

Glen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay there again.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Thank you so much

8/10 Good

Dustin

Liked: Staff & service, property conditions & facilities
Solid.
Stayed 3 nights in Feb 2024
Response from Manager on 2 Mar 2024
Grateful

4/10 Poor

Natalie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioning in our room was broken and front desk said “sorry”… nothing was done about it for our entire stay. Overall room felt grimey. Security cameras do not work at this hotel! We asked about something in the parking lot and were told “sorry, call the police if you have a problem because our cameras are not working”. Add unsafe to the list.
Stayed 3 nights in Feb 2024
Response from Manger on 28 Feb 2024
We are really very sorry about your bad experiece.

4/10 Poor

Amelia

Travelled with family
Disliked: Cleanliness, staff & service
When we got to our room the bathroom was not clean everything in the room was beat up holes in the curtains the glass was broken in our window. It you touched the glass it could have cut you since it was so broken. It was not what I expected with a comfort inn.
Stayed 1 night in Feb 2024
Response from Manager on 26 Feb 2024
We are sorry for the bad experience.

8/10 Good

Sarah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean and great breakfast. Property was dated.
Stayed 1 night in Feb 2024
Response from Manager on 26 Feb 2024
Thanks for the review, it means a lot for us to improve upon further.

6/10 Okay

Tracy E.

The pool area was cold and uncomfortable to use
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Thanks for your stay. We will take care of the complaints you made.

10/10 Excellent

Jackielynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good safe place . It was clean. The breakfast was good. But if you’re looking for fancy this is not it. But a good place to stay that is on a budget this is a good option.
Stayed 2 nights in Feb 2024
Response from Manager on 19 Feb 2024
Thanks for the remarks, it is aways our pleasure to care care of our special guests.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showers don’t drain lady at counter was extremely unprofessional
Stayed 1 night in Feb 2024
Response from Manager on 18 Feb 2024
We are sorry about your bad experience.

8/10 Good

Randy

Liked: Staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Feb 2024
Response from Manager on 17 Feb 2024
Thank you so much for staying. Hope to see you again.

4/10 Poor

Tom

Stayed 5 nights in Feb 2024
Response from Manager on 21 Mar 2024
Thank you, Tom.

4/10 Poor

Hayley

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The guy at the desk when checking in was not polite. I had reserved disabilities accessible room. Upon arrival he looked at us said why do you need this room, legally i dont have to tell him why i reserved that room. He then said you dont need a accessibility room and changed the room without giving me say.. very rude and illegal! He gave me a room that was smaller then what was paid for,and in poor condition! Walking around the property it was dirty, lots of damages! Our room had major issues with flooring and the floor was squishy in spots! Unfortunately had to say for the night but would strongly recommend finding elsewhere!
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
We are very sorry for the unpleasant incident.

2/10 Terrible

Bonnie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. The receptionist: A. spoke my room number out loud when he handed me my room key. B. Had to go back and ask for the internet code. C. When back again for another room key, only gave one for two people, and he was asleep and snoring in a chair. 2. The four pillows were only 14”by14”, not standard size, nor king size for a king size bed. 3. The shower water power was extremely weak. 4. The shower drain was clogged and draining poorly.
Response from Manager on 4 Feb 2024
It seems that you had a bad experience with us. We apologize and the complaints have been noted.

8/10 Good

Guy, Englewood

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Jan 2024
Response from Manager on 4 Feb 2024
Hope to see you again

10/10 Excellent

Vikki

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice at check in and was very clean
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Thanks for the recognition, it means a lot.

10/10 Excellent

Stacee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place close to everything. Very safe
Stayed 1 night in Jan 2024
Response from Manager on 21 Jan 2024
Thank you for staying.

10/10 Excellent

Tilek

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
We are happy as you liked our place, hope to see you again.

2/10 Terrible

Timeka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 21 Jan 2024
It would have been much appreciated if you could have given us more details so we could make things better for you.

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable and quite. There was no very good pressure in the shower.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Thanks for the recognition, plz

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 18 Jan 2024
Thank you so much for your recognition. Hope to see you again.

4/10 Poor

cesarina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were uninterested in helping and solving our problems with vending machines and room necessities, the trimming and baseboards were poorly finished exposing cavities and cold air, the doors to the coat dresser were off the tracks and wouldn’t move, and after having provided only four small decorative pillows, the staff were not willing to provide more. The breakfast was cheap and barely edible, and all in all the experience was poor.
Stayed 2 nights in Jan 2024
Response from Manager on 15 Jan 2024
We are sorry that you had a bad experience with us. We have 4 pillows in one room with king bed. The break fast is as per the brand standards and is good for the price we rent you room.

10/10 Excellent

Victor

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Great! This means a lot to us.

10/10 Excellent

Lorrie

Stayed 1 night in Jan 2024
Response from Manager on 4 Feb 2024
Thanks for the recognition.

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A restful experience!!
From Check-in to check-out everything went smoothly! Room was very nice and even more comfortable--great nights sleep. Breakfast was good and I was on my way.
Stayed 1 night in Jan 2024
Response from Manager on 15 Jan 2024
Thank you ! We are happy that you had a rest full experience.

2/10 Terrible

Michael, Roosevelt

Disliked: Staff & service, property conditions & facilities
There was construction at the front doors and signs said use side doors. All the side doors were locked! Had to call the hotel to get let in to check in. The staff is rude and acted put out that they had to come open the door. Rooms were descent for the money. The breakfast was terrible! One of the staff members sits and stares at everyone the whole time you eat and made it very uncomfortable.
Stayed 1 night in Jan 2024
Response from Manager on 15 Jan 2024
We are upgrading for you all to have a first class experience, its all completed now. The staff member in the break fast area is to help you and not for the purpose you explained, plz.

2/10 Terrible

Ahna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful- broken bed, pool, water turned off etc…
Pro- the staff was nice… Con-everything else -entrance closed all side entrances open with no keycards, area not great, -bed was broken, or just installed by an ignorant individual. King on 2 little bases with no support -switched rooms and it was next to the laundry which ran all night -no modern thermostat -water got turned off in the morning by the city to fix the pool -my kiddo was obviously excited about the swimming pool saying swimming pool! And grinning and laughing excitedly and no mention was made of it being out of service- He’s autistic and not being told the pool was out of service was just rude anyway. -not very clean Just go to the crystal inn or any other hotel, same price and they are 100x nicer
Stayed 1 night in Jan 2024
Response from Manager on 15 Jan 2024
The key card goes bad when you keep them close to electronic devices. The pool is a technical thing can go bad any time, but we are sorry it happened during your stay.We ae sorry about your bad experience.

10/10 Excellent

Emilia

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on 15 Jan 2024
Thank You so much!

10/10 Excellent

Julia

Stayed 2 nights in Dec 2023
Response from Manager on 15 Jan 2024
Great! We are happy because you are happy.