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Rating 10 - Excellent. 1878 out of 2838 reviews" "
everything worked as expected. the shuttle from the airport to hotel was helpful.
on our last day I was watching Marquette play Colorado on the lobby tv when it came time for our shuttle to the airport. the driver tuned in the ratio so we could listen to the rest of the game. Very nice touch!
Front desk was very helpful and friendly. Our plans changed and they helped us cancel an night that was not needed. Breakfast has great options! Best hotel breakfast we have ever had.
Heather
Stayed 3 nights in Mar 2024
Response from Lana on 25 Mar 2024
Thank you for your feedback. We are so glad you enjoyed your stay and the staff treated you well. We hope to see you again soon.
My room was very clean and comfortable. The pool and hot tub were great to use. The pool towels are a little small, but worked OK. The breakfast in the mornings is always very good with plenty of selection on foods, fruits, and other breakfast items. This is the second time I have stayed at this hotel this year. I have a few more conferences that I will be attending in SLC and I will continue to stay at this hotel.
Brian
Stayed 3 nights in Mar 2024
Response from Lana on 25 Mar 2024
Thank you for your feedback. We are so glad you enjoyed your stay and the breakfast. We hope to see you again soon.
Staff was great. Breakfast had great variety and was great tasting. Free parking! Hotel was nice and reasonably priced
Heather
Stayed 2 nights in Mar 2024
Response from Scott M. (Guest Service Supervisor) on 24 Mar 2024
Thank you for your review! I'm glad to hear you enjoyed our hot buffet breakfast and our customer service. We appreciate your patronage and hope to see you again soon.
After a scary night at the Motel 6 around the corner, we decided to try this place and it was a lifesaver. I'm rather goth presenting and am used to being treated a bit weirdly, but the staff was so nice and the room was so clean and spacious. The pool was fun and well maintained. Bed was super comfy. I felt a lot safer. Thanks for the great experience
Paris
Stayed 2 nights in Mar 2024
Response from Alyssa C. on 17 Mar 2024
Thank you for taking your time and leaving us your feedback. We are so glad that you found our hotel and associates to be safe and accommodating. It was nice to meet you Paris! We hope to welcome you back soon!
Thank you for your feedback! We are happy to hear that we were able to accommodate your needs. We hope to see you on your next visit to Salt Lake City!
Beaucoup d’inclusions. Transport aeroport.
J’ai moins aimé l’usage démesuré d’ustensiles et couverts jetables en plastique et styrofoam.
Mathieu
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on 17 Mar 2024
We apologize for the late reply but appreciate your feedback. We are glad you were pleased with your stay and that the airport shuttle was convenient for you. As for the cutlery, we do provide regular silverware and plates as well as the plastic utensils during breakfast. We hope you will choose us again on your next visit to Salt Lake City.
Staff were all so friendly and helpful, from the airport shuttle driver, staff at front desk with check-in, and directions around SLC on TRAX
Nancy
Stayed 1 night in Mar 2024
Response from Alyssa C. on 13 Mar 2024
Thank you for taking your time and leaving us your feedback! We are glad to hear that you found our associates to be friendly and helpful. We take pride in what we do here and enjoy being able to share that with our guests. We hope to see you again soon!
The jetted tub was incredible. The layout of the hotel and the breakfast dining area was classy.
Whitney
Stayed 1 night in Mar 2024
Response from Alyssa C. on 10 Mar 2024
Thank you for your review! We are glad to hear that you enjoyed your room and our hotel. I hope that we will get the chance to welcome you back real soon!
Response from Scott M. (Guest Service Supervisor) on 9 Mar 2024
Thank you for your review! I'm glad to hear you found our hotel to be clean and our staff to be amazing. We take pride in our customer service. We appreciate your patronage and hope to see you again soon.
Great stay with no issues. Staff were very kind and allowed me to check in to room early when my flight in arrived so much earlier. I really appreciated that. I would recommend for anyone needing to stay downtown.
Zach
Response from Lana on 7 Mar 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We are glad we were able to get you in early. We hope to see you again soon.
Need more towels. Towels were super thick and absorbent. Overall stay was 4.9 out of 5 stars.
Dale
Stayed 1 night in Mar 2024
Response from Lana Buehler on 5 Mar 2024
Thank you for your feedback. We hope you notifited the staff you needed more towels so we could get them to you. We hope to see you again soon.
6/10 Okay
Betty and Chris
Travelled with family
4 Mar 2024
Liked: Cleanliness, staff & service, amenities
Issues at checking in, reservations not showing on hotel system. This was a bit distressing, older hotel, some updating done. Good breakfast,
unlikely I would stay here again, lots of other choices at same price point
Betty and Chris
Stayed 1 night in Mar 2024
Response from Lana on 4 Mar 2024
We are very sorry the reservation had not been sent to us when you were checking in. We are glad we were able to take care of it. We did remodel our rooms with new carpet, Flooring, and furniture about 2 years ago. We just finished putting new carpet in all the common areas. We are sorry it was not to your liking. We will review this with the staff to improve. We hope you will give us another chance.
I have stayed here multiple times and have had a great experience each time. The staff is always very friendly and helpful, the rooms are very clean. The area around the hotel doesn’t look the best but we’ve never been bothered or had any issues. I will continue to stay here!
Stephaine
Stayed 1 night in Mar 2024
Response from Lana on 4 Mar 2024
Thank you for your feedback. We are pleased that you felt the hotel was clean and the staff treated you well. We hope to see you again soon.
Response from Assistant General Manager on 25 Feb 2024
We are so glad that you enjoyed your stay! We hope to welcome you back again real soon.
4/10 Poor
Jonathan
24 Feb 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Jonathan
Stayed 1 night in Feb 2024
Response from Lana on 20 Mar 2024
We are sorry you had a less than satisfactory stay with us. We would like to know more about your experience so we can improve. We hope you will contact us directly and give us another chance.
6/10 Okay
Catherine
23 Feb 2024
Catherine
Stayed 2 nights in Feb 2024
Response from Lana on 20 Mar 2024
We are sorry you had a less than satisfactory stay with us. We would like to know more about your experience so we can improve. We hope you will contact us directly and give us another chance.
The biggest bed I have ever seen. Nice large rooms. I loved the sitting area. The best breakfast bar. The food was excellent, the dining area was very inviting. The desk staff were very pleasant and helpful. I am glad I chose this hotel!
Joyce
Stayed 1 night in Feb 2024
Response from Scott M. on 21 Feb 2024
Thank you for your review! I'm glad to hear you enjoyed our hot buffet breakfast and our dining area. We appreciate your patronage and hope to see you again soon.
4/10 Poor
Wendy
20 Feb 2024
Wendy
Stayed 1 night in Feb 2024
Response from Lana on 20 Mar 2024
We are sorry you had a less than satisfactory stay with us. We would like to know more about your experience so we can improve. We hope you will contact us directly and give us another chance.
Excellent customer service! Made me feel immediately welcomed. Great buffet breakfast, good location within the city, and convenient airport shuttle. Did I mention excellent customer service!?
Emma
Stayed 2 nights in Feb 2024
Response from Scott M. (Guest Service Supervisor) on 20 Feb 2024
Thank you for your kind words! I'm glad to hear you enjoyed our hot buffet breakfast and our airport shuttle. We appreciate your patronage and hope to see you again soon.