Sauna

Reviews of Crystal Inn Hotel & Suites Salt Lake City

3 out of 5
Crystal Inn Hotel & Suites Salt Lake City
230 W 500 S, Salt Lake City, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1878 out of 2838 reviews" "
Rating 8 - Good. 642 out of 2838 reviews" "
Rating 6 - Okay. 193 out of 2838 reviews" "
Rating 4 - Poor. 82 out of 2838 reviews" "
Rating 2 - Terrible. 43 out of 2838 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly. Very good value in relation to other properties nearby.
Stayed 4 nights in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything worked as expected. the shuttle from the airport to hotel was helpful. on our last day I was watching Marquette play Colorado on the lobby tv when it came time for our shuttle to the airport. the driver tuned in the ratio so we could listen to the rest of the game. Very nice touch!
Stayed 4 nights in Mar 2024

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
A good clean hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pamla, Spring Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always like staying at this location. Its very convenient.
Stayed 1 night in Mar 2024
Response from Lana on 25 Mar 2024
Thank you for your feedback.. We appreciate your business. We hope to see you again soon.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful and friendly. Our plans changed and they helped us cancel an night that was not needed. Breakfast has great options! Best hotel breakfast we have ever had.
Stayed 3 nights in Mar 2024
Response from Lana on 25 Mar 2024
Thank you for your feedback. We are so glad you enjoyed your stay and the staff treated you well. We hope to see you again soon.

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 3 nights in Mar 2024
Response from Lana on 25 Mar 2024
Thank you for your feedback. We are so glad you enjoyed your stay and the staff treated you well. We hope to see you again soon.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My room was very clean and comfortable. The pool and hot tub were great to use. The pool towels are a little small, but worked OK. The breakfast in the mornings is always very good with plenty of selection on foods, fruits, and other breakfast items. This is the second time I have stayed at this hotel this year. I have a few more conferences that I will be attending in SLC and I will continue to stay at this hotel.
Stayed 3 nights in Mar 2024
Response from Lana on 25 Mar 2024
Thank you for your feedback. We are so glad you enjoyed your stay and the breakfast. We hope to see you again soon.

10/10 Excellent

Brice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Mar 2024
Response from Scott M. (Guest Service Supervisor) on 24 Mar 2024
Thank you for your review! We appreciate your patronage.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Breakfast had great variety and was great tasting. Free parking! Hotel was nice and reasonably priced
Stayed 2 nights in Mar 2024
Response from Scott M. (Guest Service Supervisor) on 24 Mar 2024
Thank you for your review! I'm glad to hear you enjoyed our hot buffet breakfast and our customer service. We appreciate your patronage and hope to see you again soon.

10/10 Excellent

ANGELICA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent! Wonderful staff at the hotel who were very accommodating.
Stayed 2 nights in Mar 2024
Response from Scott M. (Guest Service Supervisor) on 23 Mar 2024
Thank you for your review! I'm glad to hear you enjoyed our customer service. We appreciate your patronage and hope to see you again soon.

10/10 Excellent

Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a scary night at the Motel 6 around the corner, we decided to try this place and it was a lifesaver. I'm rather goth presenting and am used to being treated a bit weirdly, but the staff was so nice and the room was so clean and spacious. The pool was fun and well maintained. Bed was super comfy. I felt a lot safer. Thanks for the great experience
Stayed 2 nights in Mar 2024
Response from Alyssa C. on 17 Mar 2024
Thank you for taking your time and leaving us your feedback. We are so glad that you found our hotel and associates to be safe and accommodating. It was nice to meet you Paris! We hope to welcome you back soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great receptionist. Great room. Good shuttle.
Stayed 1 night in Mar 2024
Response from Alyssa C. on 17 Mar 2024
Thank you for your feedback! We are happy to hear that we were able to accommodate your needs. We hope to see you on your next visit to Salt Lake City!

10/10 Excellent

Mathieu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beaucoup d’inclusions. Transport aeroport. J’ai moins aimé l’usage démesuré d’ustensiles et couverts jetables en plastique et styrofoam.
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on 17 Mar 2024
We apologize for the late reply but appreciate your feedback. We are glad you were pleased with your stay and that the airport shuttle was convenient for you. As for the cutlery, we do provide regular silverware and plates as well as the plastic utensils during breakfast. We hope you will choose us again on your next visit to Salt Lake City.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all so friendly and helpful, from the airport shuttle driver, staff at front desk with check-in, and directions around SLC on TRAX
Stayed 1 night in Mar 2024
Response from Alyssa C. on 13 Mar 2024
Thank you for taking your time and leaving us your feedback! We are glad to hear that you found our associates to be friendly and helpful. We take pride in what we do here and enjoy being able to share that with our guests. We hope to see you again soon!

10/10 Excellent

Hailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great jacuzzi tub.
Stayed 2 nights in Mar 2024
Response from Scott M. on 12 Mar 2024
Thank you for your review! I'm glad to hear you enjoyed one of our jetted tub rooms. We appreciate your patronage.

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the stay and staff
Stayed 1 night in Mar 2024
Response from Alyssa C. on 11 Mar 2024
Thank you for taking the time to leave a review! We appreciate you staying with us and hope to see you again in the future.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from Alyssa C. on 10 Mar 2024
We appreciate your review and hope to welcome you back on your next visit to Salt Lake City!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Alyssa C. on 10 Mar 2024
Thank you for your review!

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jetted tub was incredible. The layout of the hotel and the breakfast dining area was classy.
Stayed 1 night in Mar 2024
Response from Alyssa C. on 10 Mar 2024
Thank you for your review! We are glad to hear that you enjoyed your room and our hotel. I hope that we will get the chance to welcome you back real soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, the hotel was very clean.
Stayed 1 night in Mar 2024
Response from Scott M. (Guest Service Supervisor) on 9 Mar 2024
Thank you for your review! I'm glad to hear you found our hotel to be clean and our staff to be amazing. We take pride in our customer service. We appreciate your patronage and hope to see you again soon.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Assistant General Manager on 8 Mar 2024
We are happy to hear you thought the room was nice. We hope to welcome you again soon!

10/10 Excellent

Julie

Stayed 1 night in Mar 2024

10/10 Excellent

Zach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with no issues. Staff were very kind and allowed me to check in to room early when my flight in arrived so much earlier. I really appreciated that. I would recommend for anyone needing to stay downtown.
Response from Lana on 7 Mar 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We are glad we were able to get you in early. We hope to see you again soon.

10/10 Excellent

Dale

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more towels. Towels were super thick and absorbent. Overall stay was 4.9 out of 5 stars.
Stayed 1 night in Mar 2024
Response from Lana Buehler on 5 Mar 2024
Thank you for your feedback. We hope you notifited the staff you needed more towels so we could get them to you. We hope to see you again soon.

6/10 Okay

Betty and Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities
Issues at checking in, reservations not showing on hotel system. This was a bit distressing, older hotel, some updating done. Good breakfast, unlikely I would stay here again, lots of other choices at same price point
Stayed 1 night in Mar 2024
Response from Lana on 4 Mar 2024
We are very sorry the reservation had not been sent to us when you were checking in. We are glad we were able to take care of it. We did remodel our rooms with new carpet, Flooring, and furniture about 2 years ago. We just finished putting new carpet in all the common areas. We are sorry it was not to your liking. We will review this with the staff to improve. We hope you will give us another chance.

10/10 Excellent

Stephaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times and have had a great experience each time. The staff is always very friendly and helpful, the rooms are very clean. The area around the hotel doesn’t look the best but we’ve never been bothered or had any issues. I will continue to stay here!
Stayed 1 night in Mar 2024
Response from Lana on 4 Mar 2024
Thank you for your feedback. We are pleased that you felt the hotel was clean and the staff treated you well. We hope to see you again soon.

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in and late check out accommodations
Stayed 4 nights in Feb 2024
Response from Lana on 4 Mar 2024
Thank you for your review. We are pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Lacie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very helpful!!
Stayed 1 night in Mar 2024
Response from Scott M. (Guest Service Supervisor) on 2 Mar 2024
Thank you for your review! I'm glad to hear you found our staff to be helpful. We appreciate your patronage.

10/10 Excellent

audrey

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2024
Response from Scott M. (Guest Service Supervisor) on 23 Mar 2024
Thank you for your rating! We appreciate your business.

10/10 Excellent

JaNel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a wonderful place to stay. Always clean, always friendly, very convenient. We will stay here again and again.
Stayed 1 night in Feb 2024
Response from Lana Buehler on 1 Mar 2024
Thank you for your feedback. We are pleased that you found the hotel to be clean and that the staff treated you well. We hope to see you again soon.

10/10 Excellent

Errol, Torrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located in downtown Salt Lake City.
Stayed 1 night in Feb 2024
Response from Lana Buehler on 29 Feb 2024
Thank you for your feedback. We are glad you enjoyed your stay and found it conveniently located. We hope to see you again soon.

10/10 Excellent

Jaden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Love how clean the rooms were. The breakfast was delicious.
Stayed 2 nights in Feb 2024
Response from Lana Buehler on 26 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us. We hope you will come and stay with us again soon.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was close to everything, very clean, with a large room.
Stayed 1 night in Feb 2024
Response from Lana on 26 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us. We hope you will come and stay with us again soon.

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lana on 20 Mar 2024
Thank you for your rating. We are pleased you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Faith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was overall very nice. I would recommend.
Stayed 1 night in Feb 2024
Response from Lana on 26 Feb 2024
Thank you for your review. We are pleased that you enjoyed your stay with us. We hope you will come and stay with us again soon.

10/10 Excellent

Gabriel, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice friendly staff. Great room.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 25 Feb 2024
We are so glad that you enjoyed your stay! We hope to welcome you back again real soon.

4/10 Poor

Jonathan

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Lana on 20 Mar 2024
We are sorry you had a less than satisfactory stay with us. We would like to know more about your experience so we can improve. We hope you will contact us directly and give us another chance.

6/10 Okay

Catherine

Stayed 2 nights in Feb 2024
Response from Lana on 20 Mar 2024
We are sorry you had a less than satisfactory stay with us. We would like to know more about your experience so we can improve. We hope you will contact us directly and give us another chance.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free parking, very walkable and a good breakfast.
Stayed 1 night in Feb 2024
Response from Lana on 23 Feb 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that our room had a mini fridge, microwave, and was clean.
Stayed 1 night in Feb 2024
Response from Lana on 23 Feb 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Elzida, Elko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to down town and prices are reasonable.
Stayed 1 night in Feb 2024
Response from Lana on 23 Feb 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest bed I have ever seen. Nice large rooms. I loved the sitting area. The best breakfast bar. The food was excellent, the dining area was very inviting. The desk staff were very pleasant and helpful. I am glad I chose this hotel!
Stayed 1 night in Feb 2024
Response from Scott M. on 21 Feb 2024
Thank you for your review! I'm glad to hear you enjoyed our hot buffet breakfast and our dining area. We appreciate your patronage and hope to see you again soon.

4/10 Poor

Wendy

Stayed 1 night in Feb 2024
Response from Lana on 20 Mar 2024
We are sorry you had a less than satisfactory stay with us. We would like to know more about your experience so we can improve. We hope you will contact us directly and give us another chance.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good value for the money. They really worked hard to get me a ride!
Stayed 1 night in Feb 2024
Response from Scott M. (Guest Service Supervisor) on 20 Feb 2024
Thank you for your review! I'm glad to hear you enjoyed our hotel and our customer service. We appreciate your patronage.

10/10 Excellent

Lionel, Thornton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice
Stayed 2 nights in Feb 2024
Response from Scott M. (Guest Service Supervisor) on 20 Feb 2024
Thank you for your review! I'm glad to hear you enjoyed your stay. We take pride in our clean and comfortable hotel. We appreciate your patronage.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Made me feel immediately welcomed. Great buffet breakfast, good location within the city, and convenient airport shuttle. Did I mention excellent customer service!?
Stayed 2 nights in Feb 2024
Response from Scott M. (Guest Service Supervisor) on 20 Feb 2024
Thank you for your kind words! I'm glad to hear you enjoyed our hot buffet breakfast and our airport shuttle. We appreciate your patronage and hope to see you again soon.

10/10 Excellent

Justin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always consistent
Stayed 4 nights in Feb 2024
Response from Scott M. (Guest Service Supervisor) on 19 Feb 2024
Thank you for your rating! We appreciate your patronage.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Scott M. (Guest Service Supervisor) on 20 Feb 2024
Thank you for your rating! We appreciate your business.

10/10 Excellent

Becca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great and clean. Breakfast was super good. Staff was helpful.
Stayed 2 nights in Feb 2024
Response from Lana Buehler on 19 Feb 2024
Thank you for your feedback. We are pleased that you enjoyed your stay. We hope to see you again soon.