Indoor pool

Reviews of Best Western Plus CottonTree Inn

2.5 out of 5
Best Western Plus CottonTree Inn
10695 Auto Mall Dr, Sandy, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1006 reviews" "
Rating 8 - Good. 272 out of 1006 reviews" "
Rating 6 - Okay. 53 out of 1006 reviews" "
Rating 4 - Poor. 24 out of 1006 reviews" "
Rating 2 - Terrible. 29 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Bruce

Travelled with family
Nice staff well located
Stayed 6 nights in Mar 2024

8/10 Good

Cory

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this hotel the rooms are nice the breakfast is excellent we love the location. The things we didn't like was the pool is dirty and too hot even hotter then the hotube way to much chlorine in the pool.

10/10 Excellent

Susan, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, amenities
Good breakfast service Clean pool and hot tub
Stayed 3 nights in Mar 2024

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value very comfortable room and beds
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel had outstanding coffee in the lobby. Much better than any other hotels of similar price in the area. Breakfast was also good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024

8/10 Good

Dale

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the breakfast was good. We enjoyed our stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Heather

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
40 minutes to skiing and everything else walking distance. The pool and hot tub were warm enough for winter swimming, the free breakfast was amazing, my well trained dog was welcomed, and the grounds and rooms were clean and comfortable. We had the king sized bed that had a refrigerator and lounger. Bout Time bar and grill were excellent
Stayed 4 nights in Feb 2024

10/10 Excellent

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintain. Efficient and quiet.
Stayed 7 nights in Feb 2024

4/10 Poor

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient to food, shopping and ffreeway. The bed was lumpy and soft. The guest were rude. We complained about the noice that started at 2am and didnt stop until 6am. Nothing was done.
Stayed 2 nights in Feb 2024

10/10 Excellent

William

Stayed 3 nights in Feb 2024

10/10 Excellent

Kaitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much nicer than other hotels in the area. Breakfast was great and staff was very helpful. Pool was super warm. Will stay here again!
Stayed 2 nights in Feb 2024

8/10 Good

MaryAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and in good condition. Comfortable beds. The only problem was that a $50 deposit was held on my credit card upon check-in, and then within 30 minutes, another charge was added to my card for $72.07. The desk clerk had an explanation that didn't make any sense, but she assured me the charge would be removed along with the $50 hold. So far, nearly a week later, both charges are still on my account. I've never had a deposit held this long after a hotel stay. Check your credit card charges closely.
Stayed 1 night in Feb 2024

10/10 Excellent

Amber Renee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The rooms were perfect and the breakfast was the best we’ve ever had at a hotel!
Stayed 4 nights in Feb 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Supportive staff. - We were on the pet friendly floor (we didn't have pets) and dogs barked throughout the night.
Stayed 4 nights in Feb 2024

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff
Stayed 4 nights in Feb 2024

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing very helpful very friendly. Everything was clean all around great stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning breakfast with great scrambled eggs, sausage links, breakfast potatoes, and many other options like yogurt, instant oatmeal, pancakes, OJ, and more was really good. Better than I expected. 24 hour coffee bar was also a step above. Very clean, friendly and efficient staff. Now my go-to hotel for South Jordan area. I'll be staying there again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to for this area
Stayed 1 night in Jan 2024

10/10 Excellent

JoDene

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and quiet and beds were comfortable. Staff was very friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Monico Trujillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Russell Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!
From check in to check out everything went well--as it has every time I have stayed at the BW Plus CottonTree Inn. All the Staff I encountered were outstanding and extremely helpful. The location is great for shopping dining, and in my case, the appointment I had scheduled.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm pool and comfy stay
This place was comfortable and actually had a pool that wasn't ice cold! In fact, it was easy to hop right into the pool and for my kids, a pool to play in is a must. Perfect for our little family of 4.
Stayed 1 night in Dec 2023

4/10 Poor

Jennifer

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poop in the pool, checked front desk twice to let someone know. The gym is tiny! Breakfast area very small but decent food. Wouldn’t stay here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Conrado

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service Oriented Staff
The staff was great and willing to accomodate when issues arose. Breakfast had much to choose from which was nice. Stayed on 4th floor and appreciated that room for 4 days. Close to all shopping amd eating you'd need. Great location away from freeway.
Stayed 4 nights in Dec 2023

8/10 Good

Marguerite

Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Wonderful breakfast! Lovely staff. Good location to restaurants and freeway.
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and there were as many dogs as people without any pet squabbles
Stayed 1 night in Nov 2023

10/10 Excellent

Jeffery

Travelled with family
Liked: Amenities
This property was great for the price!
Stayed 1 night in Nov 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am grateful for the early check in on Thanksgiving as there was no where to go to kill time. Staff is amazing. Bed smells so clean! Made me snuggle right in. Love the fresh coffee machine! Has onsite laundry too! Highly recommend this hotel. Thank you guys!
Stayed 1 night in Nov 2023

10/10 Excellent

Prescilla

Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean! Safe! Outstanding service!
Stayed 2 nights in Nov 2023

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly! Great breakfast and customer service.
Stayed 1 night in Nov 2023

10/10 Excellent

Scott B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it.
We love this place. Very nice rooms. Excellent location. Clean. Will stay again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jeffrey V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023

8/10 Good

Holly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean, close to lots of shopping and restaurants easy freeway access. Breakfast area very small, not great for families.
Stayed 2 nights in Nov 2023

10/10 Excellent

Daryl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. We have stayed here multiple times and the rooms are clean and convenient. The only problem with this stay was that the pool looked quite dirty the first night we were there.
Stayed 2 nights in Oct 2023

8/10 Good

Sharilynn

Travelled with partner
great place to stay
Stayed 1 night in Oct 2023

10/10 Excellent

Payson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Friendly staff and very welcoming. Rooms were clean and comfortable. I may suggest bringing your own pillows as they were way to soft and squeshy for my taste. Everything was close by in Sandy including the South Town mall.
Stayed 4 nights in Oct 2023

10/10 Excellent

charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet AC heat and quiet at night
Stayed 2 nights in Oct 2023

10/10 Excellent

Steven

Liked: Staff & service, property conditions & facilities
My daughter loved the elevator
Stayed 1 night in Oct 2023

8/10 Good

Ashton

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
OK Room Nice Breakfast
Was surprised when they failed to provide room make-up. Had to request clean towels from night clerk at 9pm when we returned. Other than that the stay was fine. Breakfast service was the highlight.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the text reminders as to when our room would be ready to check in. I also liked the text after we'd checked out wanting to be sure that everything with our visit met our expectations.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Sep 2023

10/10 Excellent

Carolyn

Stayed 1 night in Sep 2023