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Reviews of The Hotel Salem

3 out of 5
The Hotel Salem
4370 Commercial St Se, Salem, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 592 out of 1004 reviews" "
Rating 8 - Good. 297 out of 1004 reviews" "
Rating 6 - Okay. 72 out of 1004 reviews" "
Rating 4 - Poor. 25 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Daniel, scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Clean and friendly staff. My first time to Salem - so can't compare to other properties but we would stay here again.
Stayed 1 night in Apr 2024

6/10 Okay

Kenneth

Liked: Staff & service, property conditions & facilities
Rooms were nice. Had microwave (Didn't mention that in amenities). Only issue of concern is that there are no ice machines on all floors. You have to take elevator or stairs to I forget what floor it's on (That's my point!).
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Nice quiet room.
Stayed 1 night in Apr 2024

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated, good value
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Chia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and fantastic staff
Stayed 1 night in Apr 2024

8/10 Good

Denny

Nice refurbished hotel
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Denny, we are happy to see you enjoyed your stay. Thank you

10/10 Excellent

Hazel Jane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of parking, clean and quiet.
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Hazel Jane, we are happy to see you enjoyed your stay with us! Thank you

6/10 Okay

pamela

Business traveller
Liked: Staff & service
It was loud and noisy. Rooms need to be sound proof.
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Apr 2024
Pamela, we appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable bed and pillows. Friendly staff. Great stay. 10 min drive from old town.
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Karen, we are happy to see you enjoyed your stay with us! We look forward to welcoming you back soon! Thank you

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice, breakfast lady Nicole was on top of her game!!
Stayed 2 nights in Mar 2024
Response from Rachel~ Guest Services Manager on 6 Apr 2024
Karen, thank you for the 5-5 review! We are so happy to see you enjoyed your stay & look forward to your next stay with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, accessible to a bunch of store’s & restaurants
Stayed 2 nights in Mar 2024
Response from Rachel~ Guest Services Manager on 6 Apr 2024
Michael, thank you for the 5-5 review! We are so happy to see you enjoyed your stay & look forward to your next stay with us!

10/10 Excellent

Leyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel super nice, the staff not that friendly beside that I like it 👍
Stayed 1 night in Mar 2024
Response from Rachel~ Guest Services Manager on 6 Apr 2024
Leyla, thank you for the 5-5 review! We are so happy to see you enjoyed your stay & look forward to your next stay with us!

10/10 Excellent

Erika

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Dog Friendly and Friendly Staff
Stayed 3 nights in Mar 2024
Response from Rachel- Guest Service Manager on 30 Mar 2024
Erika, we appreciate the 5-5 review! Thank you for staying with us & we hope to see you during your next travels to Salem, OR!

10/10 Excellent

Shaundel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, extremely clean and great place to sta and worth the price
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks a million for the AWESOME "10 out of 10" review.We are very appreciative of your kind words regarding our cleanliness & friendliness.We hope to see you soon..

10/10 Excellent

Claudia Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you so much for the AMAZING "5 out of 5" review!We hope to see you soon!

2/10 Terrible

Julie

Travelled with group
Liked: Amenities
its possible the walls are paper thin- but we were up all night with the people above us . When we called the front desk; they clearly let them know it was us complaining as they proceeded to pound on the floor
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you so much for your feedback.Stay Well, Be Safe.

10/10 Excellent

Brandon

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you so much for your "5 out of 5" review.We hope to see you on your next visit to Salem.

10/10 Excellent

Christine

Stayed 1 night in Mar 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rachel- Guest Service Manager on 22 Mar 2024
Francisco, we appreciate your 5-5 review! We are happy to see you enjoyed your stay with us! Thank you and we look forward to welcoming you back soon!

10/10 Excellent

Mike

Stayed 1 night in Mar 2024
Response from Guest Services on 9 Apr 2024
Mike, we are happy to see you enjoyed your stay with us! Thank you

10/10 Excellent

Norma, Jurupa Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendants are nice and helpful
Stayed 3 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
Norma, we are so happy to see you enjoyed your stay! Thank you.

10/10 Excellent

Mary

Travelled with family
Love that we were close to Trader Joe’s! Easy, healthy, and affordable dinner in our tidy comfortable room!
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Norma, we are so happy to see you enjoyed your stay! Thank you.

4/10 Poor

chantell

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check in was amazing. Staff was friendly and helpful. From there it went downhill. Power went out from just after 9pm and didn’t come back on until after 2am with ZERO communication. I tried to talk to the staff that night and was met with gruff irritation like I was the inconvenience. There was never an apology or explanation. A simply sorry for the inconvenience. We are doing everything can. But nothing. Breakfast was pretty good the first morning but the next was poorly stocked. If you’re looking for a hot shower, this is probably not the hotel for you. I will not be staying here in the future nor would recommend.
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you for your feedback. Unfortunately, we do not have any say as to when the power will come on after a power outage as that is completely in the hands of PGE.Please feel free to email us directly with any other feedback or recommendations that you might have.

10/10 Excellent

Kristen

Stayed 1 night in Mar 2024
Response from Rachel~ Guest Services Manager on 6 Apr 2024
Kristen, thank you for the 5-5 review! We are so happy to see you enjoyed your stay & look forward to your next stay with us!

10/10 Excellent

Willard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to Salem lodging. Staff is great to all. They're all polite and happy. No snarly people here. Shopping, e-z access to all major roads, and good price.
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Willard, we appreciate your nice review! Thank you for staying with us!

10/10 Excellent

Sandra L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff everybody was great professional clean quiet just a nice place to stay
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Sandra, we appreciate your nice review! Thank you for staying with us!

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in was easy, nice and friendly staff. Good continental breakfast. Pictures online show a hot tub but this is the second time we have stayed here and it has been covered both times. No fault to the hotel, but this was the nosiest stay Ive ever had. The people above us were stomping and running back and forth until about 11:00, and the room next to us had the TV so loud I could hear what they were watching. Ok hotel for price but horrible nights sleep.
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you for your feedback.We have staff on duty 24 hours a day to accommodate any requests that you might have.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice…
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Mike, we appreciate your nice review! Thank you for staying with us!

10/10 Excellent

Jeff, Medford

Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you so much for your AMAZING "5 out of 5" review.We hope to see you soon!

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 6 Mar 2024
Thanks you so very much for the AWESOME "5 out of 5" review.We hope to see you soon!

10/10 Excellent

kermit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly. Basic hotel, clean, good value, quiet and very friendly staff. Would stay again.
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Feb 2024
Kermit, we appreciate your nice review! Thank you for staying with us!

10/10 Excellent

Sara N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to grocery and drug stores and food options. Building looked rather new. Friendly staff.
Stayed 1 night in Feb 2024
Response from Rachel-Guest Service Manager on 28 Feb 2024
Sara, we are happy to see you enjoyed your stay with us! We look forward to seeing you again!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was quick and easy. Room was spacious, microwave was included, interior design was basic, limited amenities.
Stayed 1 night in Feb 2024
Response from Guest Services on 23 Feb 2024
Karen, we appreciate you review! Thank you for staying with us & we look forward to welcoming you back soon!

6/10 Okay

Richard

Liked: Cleanliness
Pretty average. Had a stong odor of varnish (or something) in the lobby and hallways.
Stayed 2 nights in Feb 2024
Response from Guest Services on 23 Feb 2024
We appreciate your feedback. Thank you for staying with us.

4/10 Poor

Rafael, Gresham

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Front office staff was extremely rude to my wife is sad being a marine veteran will get this type of treatment.
Stayed 1 night in Feb 2024
Response from Guest Relations on 6 Mar 2024
We are so sorry that your experience with our front desk was unsatisfactory. We pride ourselves in our friendliness and we will use your review as a training tool for employees.We hope to see you on your next visit to Salem.

8/10 Good

Jon

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was convenient and breakfast was delicious.
Stayed 1 night in Feb 2024
Response from Rachel- Guest Service Manager on 18 Feb 2024
Jon, we are happy to see you enjoyed your stay with us & we look forward to welcoming you back soon! Thank you

8/10 Good

Judith

Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar 2024
Judith, we appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Tawnya, Salem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and amenities. Very comfortable and convenient
Stayed 2 nights in Feb 2024
Response from Rachel~ Guest Services Manager on 14 Feb 2024
Tawnya, we are happy to see you enjoyed your stay with us! We look forward to your next stay. Thank you

8/10 Good

Ariane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on 14 Feb 2024
Ariane, thank you for staying with us!

6/10 Okay

Manda Moon

Stayed 2 nights in Feb 2024
Response from Guest Services on 14 Feb 2024
Manda Moon, we appreciate your feedback. Thank you for staying with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rachel~ Guest Services Manager on 14 Feb 2024
James, we are happy to see you enjoyed your stay with us! We look forward to your next stay!

8/10 Good

Dorinda

Stayed 1 night in Feb 2024
Response from Guest Services on 21 Mar 2024
Dorinda, we appreciate your feedback. Thank you for staying with us!

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, renoe'd older hotel in very nice condition. Great staff support
Stayed 1 night in Feb 2024
Response from Guest Services on 8 Feb 2024
Alex, thank you for staying with us! We appreciate your feedback.

8/10 Good

Dodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was recently renovated. The indoor pool was a bit chilly. The staff was very nice and helpful. Will stay there again.
Stayed 5 nights in Feb 2024
Response from Guest Services on 8 Feb 2024
Dodie, we appreciate your review! Thank you for staying with us!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very basic amenities no shampoo, minimum of towels, pitiful microwave, TV channels no movie options at all So stuck with broadcast channel middle of program. Staff was universally cheerful,helpful. We will probably go elswhere for these simple amenities at same price.
Stayed 1 night in Feb 2024
Response from Guest Services on 6 Feb 2024
James, we appreciate your feedback. Thank you for staying with us.

6/10 Okay

tanya

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The place was good. The reason I'm giving it 3 stars is because of little ants. They were mostly around the sink area, but we did find some in our bed...
Stayed 2 nights in Jan 2024
Response from Rachel~ Guest Services Manager on 14 Feb 2024
Tanya, we sincerely apologize for the inconvenience this caused during your stay. We would like to discuss this more, if you would like to call myself or our general manager Soraida Cross. We look forward to speaking with you!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Kinda loud. I was on the first floor so footsteps, flushing….
Stayed 1 night in Feb 2024
Response from Guest Services on 6 Feb 2024
Paul, we apologize for any inconvenience this may have caused. Thank you for your review.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great breakfast.
Stayed 1 night in Jan 2024
Response from Rachel- Guest Services Manager on 6 Feb 2024
Cynthia, we are happy to see you enjoyed your stay! Thank you for staying with us & we look forward to welcoming you back soon!

10/10 Excellent

meka, portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rachel- Guest Service Manager on 6 Feb 2024
Meka, we appreciate your review! Thank you for staying with us & we look forward to your next stay!