Quadruple Room | Desk, blackout curtains, soundproofing, cots/infant beds
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Reviews of Hotel Sweet Home

2 out of 5
Hotel Sweet Home
Via Principe Amedeo, 47, Rome, RM

Reviews

8.0

Very good

Rating 10 - Excellent. 138 out of 437 reviews" "
Rating 8 - Good. 197 out of 437 reviews" "
Rating 6 - Okay. 67 out of 437 reviews" "
Rating 4 - Poor. 23 out of 437 reviews" "
Rating 2 - Terrible. 12 out of 437 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Sandra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very tired. Rooms are in need of serious renovation (shower wand had to lay on floor, towel bar fell apart, desk was wobbly, headboard 'repaired' and decorated with red tape) and redecorating (wall paper damaged, furniture in bad shape). Staff were good and the location is great, very close to Termini with some nice restaurants on the doorstep.
Stayed 3 nights in Mar 2024

4/10 Poor

Susan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It is not obvious where the hotel entrance is. We ended up walking into the Hotel California located directly next door. It must happen a lot because the concierge desk was not the most welcoming or helpful. The location is a 5 minute walk to Termini Station which made it super easy to travel around the city. There are several restaurants just outside the hotel, all reasonably priced and one open for breakfast that was beyond just a croissant and coffee. The building was quite old, but does include a small elevator making it easy to take luggage up and down. There is a 24-hour concierge desk; however the staff are not overly friendly, though they did everything that we asked of them including arranging a taxi pick up to head to the airport. It took minutes to get a taxi as they come from Termini station. The room was clean; however you only receive clean towels every third day which was disappointing. The beds were rock hard and not the most comfortable. The room served our purpose of a place to lay our heads for our three-night stay, but I would not have wanted to be there much longer than that.
Stayed 3 nights in Mar 2024

6/10 Okay

Martin

Travelled with group
Liked: Staff & service
Basic hotel , clean & tidy , pleasant staff. Room clean tidied daily fresh towels etc. Limited facilities but as a hub for station and sites of room satisfactory. No breakfast or restaurant but ample around area. Would be happy to use again but is at the budget end of market b
Stayed 4 nights in Mar 2024

6/10 Okay

Vikki

Travelled with family
Disliked: Property conditions & facilities
Size of the room and layout was perfect for a family of four, one double, two single beds. Room was a little tired, decor was dated. Water pressure in the bathroom sink was poor.
Stayed 4 nights in Feb 2024

2/10 Terrible

Khanh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Horrible. Bed is not comfortable. Shower is broken. Out dated. Smells. Old. Room is too small. Just not a good experience at all.
Stayed 2 nights in Dec 2023

6/10 Okay

Marica

Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Close to train station. Budget accommodations.
Stayed 2 nights in Oct 2023

10/10 Excellent

Edna, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very close of the train station that was a plus. A lot of options to ear
Stayed 2 nights in Oct 2023

10/10 Excellent

Brenda, Maplewood

Travelled with family
Liked: Cleanliness, staff & service
The staff was very helpful. The room was clean and spacious. The shower would be challenging for many as it is a VERY large step up/down to enter the shower.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really liked the Italian feel to the room and the fact that they had security checks at every door which made us feel safe
Stayed 8 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Near to train station and central Rome, friendly staff. Toilet didn’t work properly in room and wasn’t fixed even after 36 hours necessitating room change. Saves in both rooms didn’t work.
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
Well - we got there early and they took our passport information and we left our bags as our room wasn’t ready. We departed and toured the Vatican and walked around the city. We returned to the hotel at about 7:00. Our room there that we had reserved based on the pictures and comments was no longer available. The front desk guy took us across the street “to another hotel owned by the same people.” I can say that we saw no signs of bugs. But, I would also say in my thirty years of traveling I have not stayed in a room worse than this. Lucky it was only one night. The people running the place were friendly. But, not a nice place....
Stayed 1 night in Feb 2020

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

4/10 Poor

Varoozh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable and bad service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

6/10 Okay

Avsantoyo

Travelled with family
I understand that this is a budget stay, so if that’s what your looking for it’s fine. It’s old and aged, but for the most part clean. The bathroom could’ve used a more detailed scrub down. It’s a great location, next to the train station. Plenty of restaurants and shops.
Stayed 1 night in Dec 2019

8/10 Good

Oleg

Liked: Cleanliness, staff & service, room comfort
Very good for the price.
Shower door was broken (but usable). Room was very small. Everything else was very good.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The hotel was a little difficult to find and get into but the directions on their actual website helped a lot. The room was clean but there was some stains on some of the fabrics and there was a few chunks of hair in one of the beds that may have been trapped in one of the blankets when it was washed that shook free or left when it was being made that was not what you wanted to see when opening your bed.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close from restaurant, museum and transportation terminals.
Stayed 1 night in Oct 2019

4/10 Poor

Dhawal

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Location was good, rest meh
Apart from location, nothing was good. If you're thinking of living with kids, don't.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient. But not recommended for vacation.
So... this location from train station is VERY convenient. The room is good sized! It’s not very comfortable and has a pay by the hour type of feeling. We had rented it more because we wanted a place near the station to keep our things and quick shower before heading to the airport.
Stayed 1 night in Oct 2019

8/10 Good

CHI-c

Liked: Cleanliness, staff & service
Very nice staff. The room is dated but they maintain very well and clean. Location is good
Stayed 4 nights in Oct 2019

8/10 Good

ANTONIO

Liked: Staff & service
Basic and adequate
Good location. Friendly staff. Small room. Shower glass doors detailed and dirty. Water leaking from refrigerator.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, very clean and everything in good working order. The receptionist was willing to go above and beyond her duties to be helpful, which was a lovely touch. I must add, the room was very quiet and able to have a peaceful nights sleep. The beds were very firm but I’m sure staff would have even helped with this had we mentioned it. For the size and facilities this was a very good find in a slightly more relaxed and convenient location.
Stayed 6 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
False advertising. Poor customer service, instead of resolving issue at hand authority of hotel sweet home urgue with guest. Poor propessionalism.
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2019

10/10 Excellent

MirTog, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had no problem. Staff was amazing the night guy was super helpful. In general I was very satisfied. Location was great for us.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff is very friendly and helpfull. Nice restaurants just steps from the entrance. Very close to Colosseum. Two blocks from Rome Termini Train and Metro station.
Stayed 4 nights in Aug 2019

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel. With a small bathroom. They essentially have bought multiple apartments and converted each room into a hotel room and converted the closets to bath and washroom. The toilet was crammed with the sink right in your face :-/ The walls between the hotel “ rooms” are thin and you can hear the neighbouring units. I wouldn’t go there if you have kids but if you need a place to crash it’s great!
Stayed 2 nights in Sep 2019

8/10 Good

Olena, Canada

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had one issue when we checked into the hotel. We were placed in another one-star hotel without explanation. However, when we raised this issue with the management they moved us to the correct hotel next day.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Expedia exagerated the facilities, such as stocked minibar. There is a cooler but they no longer stock it with anything. That is Expedia mis representing. It is 2 star.
Stayed 2 nights in Aug 2019

10/10 Excellent

Joel Tacla

Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Amenities
The first day we arrived after a very last nag flight, the gal at the front desk said to pay the city tax in cash not credit and thankfully we just had enough cash to pay it. They then began to tell us the plumbing was broke in our room and said we could go across the street to another hotel until the room was ready. The hotel across the street was awful. Worse than youth hostels. But we were tired and wanted to sleep. The manager assured us the room was just as nice as Sweet Home which was a complete lie. The manager did not reimburse us for putting us in a terrible inconvenience and in a rotten hotel. Two days later we came back to sweet home. The only plus to the hotel was the nice young lady working the desk most days and the location was 2 blocks from Termini. Otherwise our family felt uncomfortable at times and felt that we could not trust the management of this hotel.
Stayed 10 nights in Aug 2019

8/10 Good

Zahrah43, Coventry, UK

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really nice and friendly. The rooms were clean with fresh towels provided when requested. The area is so convenient, surrounded by restaurants and the bus and underground stations are 3 mins walk away. The only thing I didn’t like was the sink and shower are a bit blocked, so it takes a while for water to drain and the aircon and refrigerator were not cool enough. But all in all, we felt safe and enjoyed staying at the hotel.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is an antique building located in the center of Rome, near to the Roma terminal. Is perfect if you just need a place where to sleep while you go to explore Rome. Very clean and organized the only detail is that the toilet had a bit issue since the water doesn’t run strong from the plumbers Everything else was perfect
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and friendly staff. Good value.
Stayed 1 night in Aug 2019

4/10 Poor

Guest, Florida

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Good location close to termino station and a lot of places to eat around. Need a revamp, bathroom was not properly cleaned it has soap scum and shampoo leftover from previous guest.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the apartment, very pleased with location, close to main train station Roma Termini, also very close to main attractions. Staff were very good, polite, Proffesional. Apartment was great, it could have been much better if few areas got fixed up, but I would definitely book again.
Stayed 3 nights in Aug 2019

8/10 Good

Michele, Qld Australia

Travelled with group
Liked: Cleanliness, staff & service
Location to food and there was a lift in the building!
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
WORST HOTEL I HAVE EVER BEEN TO
Good location and very near to nice restaurants. Terrible service because the manager and the staff do not know how to take accountability for their mistakes. 1. They offered to arrange a private taxi to pick us up from airport but no one was waiting for us when we arrived. Imagine the stress that they caused us!! 2. The manager did not issue a receipt when we paid for our stay!!!!! 3. They cleaned our room but did not change the towels 4. There are only 2 sockets in the room for 4 people. 5. The manager told us that he will book a taxi for us to drop us off at the airport on the day of our flight home, but when we checked out, the hotel staff on duty doesn’t know anything about it. It’s like the staff are not talking to one another regarding the requests and needs of their clients. The manager doesn’t know how to manage the hotel and the staff. THEY DO NOT OWN UP TO THEIR MISTAKES AND THEY KEEP ON BLAMING OTHERS FOR THEIR WRONGDOINGS.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, place was secured and rooms huge. Appreciated the fact that the staff was very kind and helpful.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: Checking was easy and staff was pleasant and friendly. We felt secure with video cameras and buzzing us inside hotel and to room corridor. Location was good, many restaurants and shops around. Room was clean and we had plenty of room, with beds for our entire family. The bad: AC was not cooling well, so it was hot in the room, and the sheets were uncomfortable and made alot of noise every time someone moved.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very helpful and friendly, and in a good location for access to the train station, the owner was especially welcoming. The hotel reception is on the first floor and some of the rooms are also on the second floor accessed by a communal lift, access to the building and second floor rooms requires you to be buzzed in, which makes you feel safer. Rooms were a good size for a city hotel and well equipped, bathrooms a little cramped but normal for city hotels where space is a premium. As a side note there is an excellent restaurant located right outside the hotel so you don’t need to travel for a good meal. Overall very happy with the experience and would definitely recommend this place
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019