Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Reviews of Royal Palace Luxury Hotel

4 out of 5
Royal Palace Luxury Hotel
Via delle Carrozze, 34/36, Rome, RM

Reviews

6.2
Rating 10 - Excellent. 96 out of 774 reviews" "
Rating 8 - Good. 231 out of 774 reviews" "
Rating 6 - Okay. 204 out of 774 reviews" "
Rating 4 - Poor. 125 out of 774 reviews" "
Rating 2 - Terrible. 118 out of 774 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruined my honeymoon!!!!
My honeymoon was ruined after I paid in full and booked this hotel only to find out they were actually closed when we arrived. The woman at the counter recommended another hotel that was not nice at all, but why could we do? To make matters worse, hotels.com has not refunded me the money after three weeks becahse they cannot get ahold of anyone even though I know people are there (there’s a restaurant attached) awful customer service. The woman promised to help me get a refund, but hasn’t been responsive. DO NOT BOOK HERE!!!
Stayed 3 nights in Oct 2021

2/10 Terrible

matt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Question everything
It is closed for renovations. hotels.com totally failed us when you sent a booking confirmation!
Stayed 2 nights in Oct 2021

2/10 Terrible

Christopher

Disliked: Staff & service, amenities, property conditions & facilities
I was delayed by the airline by one day. I called the property and no answer, I then emailed them successfully. When I got there they had given my room away and cancelled my reservation. They have approved a refund but EXPEDIA will not act on this and I still havent got my money back yet!!! I had to stay in a horrible hotel and use half of my spending money to pay for this extra expense.
Stayed 6 nights in Sep 2021

6/10 Okay

yossi

Travelled with group
Liked: Cleanliness, staff & service
The hotel is under construction
Stayed 3 nights in Feb 2020

10/10 Excellent

AS, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located and the staff were very helpful. The free breakfast in the morning made it easier to work with the day. Overall, really pleasant experience, would recommend and most definitely stay at the hotel if I revisited Rome!
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the minute we entered we tried to turn around and go elsewhere. It was already late evening. Rooms were not cleaned, elevator down, no hot water, staff just smiled with no answer. We had 3 rooms and had to share amenities. E.g towels, soap etc. Took us time to find another location. Never informed me that construction was underway. They offered no refund or discount. I was filled with anxiety and made those days less exciting.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Staff wonderful. No coffee makers in rooms as indicated .
Stayed 7 nights in Nov 2019

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and a lovely hotel.
Fantastic get away with my wife for her birthday. Hotel was lovely. Great location with all main attractions within walking distance and a metro station only approx 500m away. Property was clean and the staff couldn’t do enough for us. Breakfast at the property was ok when we did utilise it. Not sure if it was just our room but we didn’t have a shower curtain on our bath which made the bathroom floor extremely wet after each shower. But this was a minor issue. €23 for a single vodka though was a bit too excessive even by central Rome prices. All in all though a great break and a lovely and friendly hotel and staff. Would return on any future visits.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall. We did enjoy our time at the Royal Palace. The service by all of the staff was excellent. The building is obviously very old and we believe they have done much to upgrade. The 2 upper floors could stand some improvement. The elevator went out when we were there which was a big deal to us because of bad back problems. The location was very good - a lot around within walking distance and many restaurants. The hotel restaurant was very good food and we appreciated the breakfast they offered to guests. It was a good way to start the day. Thank You to all!
Stayed 9 nights in Sep 2019

2/10 Terrible

Joanne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Sandi, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location close to Spanish steps and high end shopping
Stayed 3 nights in Sep 2019

2/10 Terrible

Charles

Disliked: Staff & service, property conditions & facilities, room comfort
Don't stop here
The room was very basic. The receptionist was no help, and couldn't even summon a smile on her face (it was almost as if I were doing her a favour by staying there). I asked her a question whilst she had her back to me photocopying my passport, she said "one moment please".............however, on turning back to me she just handed me the keys to the room, and that was that. The wifi was a 2/10; flipping in-and-out consistently! I won't definitely suggest stopping in the 'Le Fleur' hotel just 20yards around the corner, we stopped there the previous 4 nights, and the staff were exceptional.
Stayed 1 night in Sep 2019

6/10 Okay

AMMAR

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Ricardo

Stayed 3 nights in Aug 2019

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Real good for your money
The breakfast and service was amazing!!! It’s also in an excellent location, close to many historical landmarks you don’t want to miss in Rome. The only not so good thing was the bed. They put together 2 twins and it was difficult to sleep in it.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
This is not a 4 star hotel at all! Shower was leaking every time we use it. Not much to eat for their breakfast buffet. The older style rooms doesn’t matter to me, make me feel like it’s more European but we were suppose to be in a smoke free room and we had to have all the windows up for fresh air.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like anything. The shower was broken, the breakfast hours were bad, the internet was slow or didn't work at all, the service was horrible. No one helped us find the parking for our rental when we called and said to find it ourselves. We had to carry our baggage from the parking lot a 20 minute walk to the hotel and it was hard to find. Never going there again. Horrible experience and I want to be compensated for this trouble.
Stayed 2 nights in Aug 2019

8/10 Good

Moisés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Jun 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible property does not deserve any star ratings leave alone getting a 4 star status Horrible rooms and bathrooms and no facilities in the common areas. Most unfriendly staff never again to even think of staying in this property
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel was lovely it was a very old fashioned places but had amazing walkable access to places of historical interest Having read the reviews we were not sure what to expect but it is nothing like the reviews state yes it is not the plaza or Ritz hotel but it is clean it is in need of a bit of a lick of paint but other than that it added to our time spent in Rome the room was big enough for a hyper active family of four
Stayed 3 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely no service. Checked in and when I saw that the hotel had open walls and tools all over the place checked out right after didn’t stay the night
Stayed 2 nights in May 2019

6/10 Okay

randolph

Liked: Staff & service
Disliked: Property conditions & facilities
Close to the Spanish Steps, nice hotel staff!
the hotel staff are nice enough when we need anything. the place is very close to the spanish steps so you can have the chance to visit the place early in the morning without the crowd. the room is quite big considering you are at the center of rome’s most touristy area. you can walk past small shops and nice side streets on your way to the trevi fountain, piazza del popolo, and many other churches around the area. we were at first a bit worried about the bad reviews and the hotel’s conditions but somehow the hotel is good enough for a pleasant stay in rome. will we come back? maybe we might find some place with a much better review. the hotel i understand is under renovation so perhaps in a few months or so, the hotel will be in much better condition.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
No internet at all, last day no hot water, we couldn’t take shower. Very very bad and old room&bed. I would never recommend it. They said thay they have wifi but we never used it because of the problems. In order to enter to hotel the check in procedure was very bad they act like we are suspects,instead of customers. I didn’t even enter Italy in this way. They sell this hotel as 4 stars but it is motel/hostel and we went out and went to another hotel because of noise and dirt. Neighbor 3* hotel is much better then this! There is nothing like a reception or lobby too. I am disappointed! Will never forget that 1* room and smell.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location, nice modern room in a beautiful old building. Kind staff, and good breakfast. Recommended.
Stayed 2 nights in Apr 2019

2/10 Terrible

Jennifer L.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
This hotel doesn’t look like the pictures- very old and poor WiFi. It’s 1 star quality. Location was good. I would not recommend to stay here
Stayed 3 nights in Apr 2019

8/10 Good

Jackey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

2/10 Terrible

SoniaM, Mexico City

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE el hotel, su wifi no servia, las habitaciones son realmente pequeñas, viejas y sucias. La cama estaba a nada de romperse y la comida del hotel PESIMA NO vuelvo a este hotel ni lo recomiendo.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The property is in a great location but the property needs to be updated
Stayed 2 nights in Mar 2019

10/10 Excellent

Graeme, Taunton England

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Staff were friendly and knowledgeable. They all had a working level of English (which was better than my Italian). Great location. 2 minutes from Spanish Steps.
Stayed 3 nights in Mar 2019

6/10 Okay

FABIANA, Dublin, Ireland

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The best location, all staff are helpful and all speaks English.
Stayed 3 nights in Feb 2019

2/10 Terrible

PANTELIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish hotel ,smelly and noisy room
Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location fabulous. Our first room was too noisy so moved to a WINDOWLESS quiet one accessed by a dark corridor through a permanently propped open FIREDOOR. Electric sockets falling off the walls, loo cistern noisy.
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Food was fine, the rest was a 1 star hotel at best
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested a boxed breakfast two days in advance and was told that would be arranged. On the morning in question all the receptionist could give me was a bottle of juice and a fruity dessert (also a piece of cake which I declined)
Stayed 5 nights in Feb 2019

6/10 Okay

Alicia

Travelled with partner
Liked: Staff & service
The rooms are old and dingy, room smelled like the toilet backed up. Lock didn't feel secure as it was jiggly and hard to close. hotel is in a wonderful location and it may be undergoing some much needed updating. Staff was lovely. WiFi was terrible. For the price it wasn't terrible, but they shouldn't call themselves a luxury hotel.
Stayed 1 night in Feb 2019

4/10 Poor

Jessica

Disliked: Staff & service, property conditions & facilities, room comfort
Great location... shame about the hotel
My first room smelt like rotten eggs. My second room had no windows and the shower was dirty. The restaurant was over priced - a coke was more expensive than the wine. The service was slow. If you want to eat at the restaurant please allow yourself 3 hours minimum. You won’t even get the food you ordered. When I arrived the receptionist said I hadn’t paid... I had. £180. Was adamant even though I was showing her the proof. Was unapologetic when she discovered I had paid. Thanks for the heart attack! Breakfast wasn’t fresh and very limited. The same cake was out for the 3 mornings I was there. The bed was extremely uncomfortable. Springs everywhere. Location was great though.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very young but very polite and helpful. The hotel it self was not the “luxury” the name lead us to think. It was very close to the Spanish Steps which was lovely, but when the hotel lift can’t handle two people and their suitcase and gets us stuck in it, doesn’t give a massive impression. The bathroom of the room was badly designed, with a shelf right over the sink blocking it and restricting the use of it and the toilet not being sealed down to the floor which lead to leaks and a really unhealthy and horrible sewer smell which is dangerous to say the least. On our last day we woke up gagging and ill from this which I mentioned to the hotel staff. Breakfast was poor and the only thing we really ate was crusty rolls with some jam, no toast or edible warm food (plastic sausages and overly done scrambled eggs is not suitable). Overall, I wouldn’t recommend this hotel to anyone in all honestly. Yeah it’s convenient and Ann ok standard but for a 4 star and “luxury” hotel, we expected a lot more.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old dirty matress ,in rooom smell of mold,in batrhoom the water was not draining in the tub,spots on toilet seats,no heathing in the room,positive close acces to monuments on foot,staff excelent , attentive,downstairs acces to restaurant ,10 star breakfast buffet in the morning,good desert,good homemade wine,food for afternoon average,don't choose tour guides they charge a lot just buy tickets from the office point of the atraction,go for restaurants were is written only in italian , only then you know is not fast food and is fresh local food,another useful thing you have carrefour open 24 h in area with local food
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right next to the Spanish Steps and Spagna train station. The hotel is clean although there were signs of construction in the hallways.
Stayed 1 night in Jan 2019

2/10 Terrible

ChristineC, San Francisco, CA

Disliked: Cleanliness, property conditions & facilities
This is NOT a 4 star hotel! Everything was either dirty, stained, ripped, peeling off, or not working. This was from top to bottom, including the bed, chairs, walls, ceiling, floors, everything. It smells like something died the moment you walk into the hotel lobby. The room smelled like mold and rancid cigarettes. I don't even think this hotel deserves 3 stars. The nice lady at the desk let me change my horrible room of 104 to something slightly less horrible to 304. I really feel so sorry for anyone who lands in room 104. Anyway, spend a little more and stay somewhere else. You'll be thanking me later!
Stayed 7 nights in Dec 2018