Terrace/patio

Reviews of Hotel Philia Rome

3 out of 5
Hotel Philia Rome
Via Palestro 88, Rome, RM

Reviews

5.6
Rating 10 - Excellent. 7 out of 91 reviews" "
Rating 8 - Good. 19 out of 91 reviews" "
Rating 6 - Okay. 26 out of 91 reviews" "
Rating 4 - Poor. 22 out of 91 reviews" "
Rating 2 - Terrible. 17 out of 91 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Edward

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
ve Staff were friendly enough, though somewhat disinterested. Looks like they were used to backpackers. Very short walk to Termini. -ve The luggage room was not secure. The roof in the communal area leaked rainwater onto the floor. Check in not until 1500, no attempt made to see if room was ready. The hairdryer was held together with tape. The hand towel rail was hanging off the wall. The shower was in need of a decent clean. My AirPods went missing from the room. Overall, this is a place just to put your head down.
Stayed 7 nights in May 2023

2/10 Terrible

Maryna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend!
Good afternoon. I feel compelled to report a bad experience with this hotel. We have made a booking on your site, which you have confirmed by email. However, the concierge refused us a settlement, referring to the lack of reservation. Or for an additional fee of 100 euros more. Our family with a small child of 2 years old was left without an overnight stay. No contact was made to resolve the issue. I do not recommend!
Stayed 1 night in Jun 2022
Response from Staff on 12 Jun 2022
I checked your booking and I realized that there was a technical problem.. you succeded in booking when we were already fully booked I tried to contact you to inform you about this problem but I didn’t get any news. The booking then was cancelled. You got an email of cancellation but you came here. We advised you to call expedia but you didn’t want to. Unfortunately we did not have any room available and nobody asked you to pay an additional fee. Regards

4/10 Poor

Alexandru

Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely not recommend
The room was nowhere near what the advertising photos were showing The mattress was very uncomfortable and with disgusting red stains In the bathroom was cables coming out the walls and a hole in the ceiling They provided only two small sachets of shower gel for the 3 days stay
Stayed 3 nights in May 2022
Response from Sharon on 17 May 2022
Dear Alexandru, I regret in reading your review that seems to be a bit strange and bizarre. We offer you an executive room and we upgraded it for free, you got a room that has been recently and completely renewed. I’d like to ask you the reason why you did not ask us to check your room during your staying.. but I already know the answer… there weren’t and there are no evidence of what you wrote! Regards

8/10 Good

BISHAL

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Location and helpfull staff
Nice Location, help full staff, enjoyed my stay here
Stayed 1 night in Sep 2017

2/10 Terrible

Gabriella , Melbourne Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
an absolute awful hotel
Nothing like the images or rating. its old and run down and the rooms smell. the staff are rude and not helpful and don't speak English. this needs to be removed from expedia. still arguing a refund.
Stayed 3 nights in Jul 2017

2/10 Terrible

family holiday, d

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
It's really bad and not in good condition hotel the lift is old and the hotel food so called breakfast is nothing plus hotel is not clean

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
short blocks to the train/bus station
7 euro breakfast not worth half that, and no free wifi-need I say more?

8/10 Good

Ughette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was confortable And the staff very nice

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It is not a really good hotel. We've expected more. We would not join it an other time - for sure !!!

6/10 Okay

Ronald, Mandaluyong, PH

Disliked: Room comfort
Very proximate to Roma Termini.
The hotel did not turn on the room aircondition since the hotel receptionist explains that temperature is cold enough. Without aircon you would need to open the glass window but the external blinds for privacy. This would mean that you can hear the street noise from the room and being proximate to the Roma Termini, the room tends tends to be noisy even in the evening.

2/10 Terrible

NC, America

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SLEEP IN THE STREETS FIRST! THE WORSE STAFF EVER!
This was by far the WORST hotel experience that I have ever had in my life. I have to start with saying that I have stayed in bad places before, but this one takes the cake. The area was like an Italian Skid Row. Very loud and disgusting. The room that I was given had holes in the walls (bedroom and bathroom), no A/C, a hard bed, dirty floors, non-working TV and non-working "FREE" Wifi. I say "FREE" because when I called down to the front desk about connectivity issues, I was told "Well, we can give you 20-30 minutes free, but you have to pay for the rest of your stay." A staff member brought up the log-in information for the Wifi and I was still unable to connect. I waited for 2 HOURS for someone to come up and assist and no one ever did. I decided that I needed to check-out. I went down to the front desk to check-out and was asked why. I listed the top 5 reasons for wanting to leave. I was approached by Sharon and told "Well, you are the ONLY person here that has internet problems, so it must be you..we have 35 Americans here." When I complained about the screaming kids running up and down the hallways, I was told "This is a family place, so if you don't like kids, stay somewhere else." The list goes on and on about what I was told by her and the owner. They ended by telling me "Oh, you are just an Expedia customer, so it doesn't matter. You are unhappy with everyone in your life." I wouldn't let a dog stay at this place. This should be removed from the Expedia listings.

4/10 Poor

Burke, MB

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I have already sent a review to Expedia
Poor facilities and a very rude owner of the hotel who happens to interfere in the running of the hotel

6/10 Okay

Dennis, Blackburn uk

Liked: Staff & service
Disliked: Room comfort
Close to main station
The staff were very friendly and the room was clean it was a bit small it about a 20 minute walk to the colloseum.

4/10 Poor

Chris, Izmir

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok for a B&B in centre of Rome
Clean room and soundproof. Big power outage at night while taking a bath. Ok for breakfast. Nice espresso shots. Too expensive for B&B but next to Roma Termini.

4/10 Poor

sweetdolce

Liked: Cleanliness
Disliked: Staff & service
i would NOT recommend it
ok, so the room was ok. the size is pretty big but everything else was pretty flat. The shower is so small you can barely get in. there is no safe and there is NO promised high speed Internet or at least you have to pay for it. Breakfast was a little bit of a joke so overall i'm not sure what we paid for, a bed???? for what we got i would say the price per night should be $50 MAYBE $80 not MORE. We were disappointed.

8/10 Good

Szilvumicu

Liked: Cleanliness, staff & service, room comfort
Young couple travelling
Hotel is about. 5 minutes from Termini a quiet location. Sightseeing, excellent. The staff is helpful. The breakfast is delicious. Hotel's non-stop. What is objectionable (but it's still highly recommend) the elevator is not working, and the fourth floor of the bathroom over live birds. You should keep the bathroom door closed, there is an odor. However, daily housekeeping service.

8/10 Good

IANCHO

Liked: Cleanliness, staff & service, room comfort
hotel review
Very pleasent and obliging staff,comfortable room and sufficient breakfast. A positive stay in Rome in a conveniently located hotel.

6/10 Okay

Charlotte, Wiltshire

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could do with renovation, close to Termini
The hotel is very basic and in desperate need of renovation (leaking roof on top landing, old fashioned cage lift), but good for travelling on the cheap if you want a clean room and private bathroom. Breakfast certainly not worth the 8 euro paid. Due to storms we had no air conditioning or hot water for 24 hours, staff eventually allowed us to change rooms when this was not resolved, though fridge in second room did not work. However staff helpfully provided us with map to help find main attractions. Hotel close to shuttle bus stop.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Average Hotel at a good location
The hotel is walking distance (500m) from the central station or Termini. We went there just for a night's sleep as we had missed our flight and had to take a train early morning train to Milan from the Termini. After missing my flight due to a traffic jam I was looking for a hotel close to the Termini to catch my 7 am train in time. I looked up online and settled for this hotel due to its location. So in that sense it fulfilled my expectations but otherwise it was a strange hotel with a common makeshift lift for two hotels. I felt jittery entering the lift and that too stopped working after 10 pm. If you have good bucks avoid this hotel, in my case I didn't regret it as I had already lost lot of money due to my missed flight

6/10 Okay

Verified traveller

Liked: Staff & service

2/10 Terrible

Alfredo, Melbourne, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed at all and I DON'T RECOMMEND IT.
The hotel is situated in close proximity to the Main Train Station and that's where the positives end. The hotel is old and unwelcoming with an old and dirty lift taking us to the 3rd floor. To enter the area where the rooms are situated we had to ring a broken bell for the downstairs reception to open the door. The room we were given was very small and old fashioned decorated (not antique). We tried to turn the air con on, but it did not work. When we told the receptionist, the answer was that the room would cool down by the end of the day, therefore there was no need for them to turn the air conditioner on; The problem was that to keep the window open during the night, it was impossible to sleep with the traffic noise from the 2 streets that encircled the building. The bathroom had the essential things... and more: The tap on the basin was broken; to operate it we had to hold it with both hands. There was a water leak behind the bidet which caused the floor to be continuously wet; we had to use our bath towels to prevent the water from reaching the bedroom floor. We told the female receptionist, who said the she would send someone that same day to fix the problems. It did not happen. We again complained to another receptionist (this time a male) who presented very professional and who appeared to take more seriously our complaints. Whilst the problems were being fixed, he placed us for the night in another room (He got in trouble with management for it). NOT THIS HOTEL

10/10 Excellent

gil, dallas, tx.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly and clean place.
This hotel is very well located since is in the TERMINI AREA . where you can get the train to go other cities or the metro to go around the city also has restaurants and pizza places for all kind of taste and the people at the front desk is really helpfull and breakfast is included and the service is very good .

8/10 Good

Juozas, Sarasota, FL

Liked: Staff & service, room comfort
Have few very good restorans in the neighborbood
midle level good small hotel

10/10 Excellent

Marco, Serre di Rapolano

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sharon on 11 Mar 2024
Gentile Marco, La ringrazio per il suo contributo e spero di poterla accogliere nuovamente A presto Cordiali Saluti

8/10 Good

Egidio

Liked: Cleanliness, staff & service, property conditions & facilities
Gentili
Stayed 1 night in Dec 2023

2/10 Terrible

Gonzalo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La primer habitacion que nos dieron tenia un olor asqueroso, el baño tenia pelos y estaba el inodoro sucio. Luego nos cambiaron a otra que estaba un poco mejor pero el hotel muy descuidado. En el hall habia un olor a cigarrillo muy fuerte, como si fumaran dentro de la propiedad. No lo recomiendo
Stayed 1 night in Dec 2023

8/10 Good

Valeria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Arredo nuovo, personale disponibile, presenza a pochi metri di un minimarket fornito di tutto, compresi caricabatteria e auricolari.
Stayed 1 night in Dec 2023
Response from Sharon on 12 Dec 2023
Buonasera, La ringrazio per il Suo prezioso contributo e spero di poterla nuovamente accogliere tra i nostri Graditi OspitiCordiali Saluti

4/10 Poor

F

Disliked: Amenities, property conditions & facilities
Hotel ligt dicht bij Termini, prettig omdat van daaruit alle bezienswaardigheden goed bereikbaar zijn. Hotel in gebouw met enkele andere hotels/woonruimtes. Verdeeld over 6 verdiepingen. Voorzieningen in hotel zeer matig. Geen ontbijt mogelijk (stond wel in beschrijving), tv werkte niet, pas na 3 dagen opgelost. Gebruik lift in de cetralele hal is een uitdaging, zeer oud en erg smerig. Bij regen lekt het dak waardoor vooral op 4e tem 6e etage marmeren trappen nat en glad zijn. Hygiëne kamer was goed, bedden matig. Totale geheel geen 3 sterren waard!
Stayed 7 nights in Apr 2023

4/10 Poor

roberto

Disliked: Cleanliness, amenities, property conditions & facilities
la struttura è terribile. La stanza era grande, abbastanza pulita ma mal concia. Arredo vecchio, stipiti delle porte mancanti, prese di corrente rotte. in bagno il supporto della doccia era rotto in oltre non c'era il bidet.
Stayed 2 nights in Apr 2023

8/10 Good

Demis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Due passi dalla stazione centrale, strada silenziosa, camere spaziose e pulite, letti comodi.
Stayed 1 night in Mar 2023

10/10 Excellent

Rebeca

Stayed 2 nights in Feb 2023

6/10 Okay

Jade

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Moyen
La literie est catastrophique hormis les oreillers : les matelas étaient fins et durs ! Il n'y a pas de service de petit déjeuner Pas de balcon mis une fenêtre donnant sur une vue horrible... Bref l'hotel convient pour les petits séjours en raison de son emplacement mais n'est pas très confortable.
Stayed 4 nights in Dec 2022

8/10 Good

angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cerca de teemini, super accesible, cómodo y limpio

2/10 Terrible

SERENA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Il livello dopo quella struttura è il materasso sotto i portici a San Pietro
Stayed 3 nights in Dec 2022
Response from Sharon on 12 Dec 2022
Buonasera, Mi dispiace contraddirla perché capisco che ognuno di noi possa aver provato esperienze diverse nel corso della propria vita.Le sfugge il particolare che Lei aveva una camera matrimoniale con bagno privato, riscaldamento, tv, Wi-Fi… insomma tutta una serie di confort che avrebbero dovuto distoglierla dal paragone di due esperienze così distanti.. inoltre mi chiedo come mai Lei non abbia chiesto un cambio camera nei 3 giorni di permanenza qui o quantomeno non abbia mai palesato nulla in reception. Postare recensioni senza capo né coda permette a tutti di capire che alle volte si scrive solo per avere l’opportunità di appagare in qualche modo se stessi. Saluti

8/10 Good

Miro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sono stato contento

8/10 Good

Oumaima

Stayed 2 nights in Nov 2022

8/10 Good

Victor Ruben

Travelled with partner
Liked: Cleanliness
Habitacion limpia y comoda. Buena ubicacion. Buen servicio. Debe mantenerse mejor el ingreso.
Stayed 5 nights in Jul 2022

10/10 Excellent

RAFEL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
La atención del propietario ha sido muy buena y ha resuelto incidencia con gran profesionalidad.
Stayed 2 nights in Jul 2022

6/10 Okay

Peter

Travelled with family
Liked: Staff & service, room comfort
Poloha skvela a zamestnanci boli nápomocný a milí.
Ubytovanie má skvelú polohu. Stanica Termini sa nachádza cez cestu. Posteľ bola skvela a pohodlná. V kúpeľni bola pleseň. Zamestnanci boli milí a nápomocný. 👍
Stayed 3 nights in May 2022
Response from Hotel Philia on 16 May 2022
Dear Peter, Thank you for spending your time reviewing us. Hope to see you once again here. Regards

10/10 Excellent

STEFANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno x visite di controllo mediche
Hotel semplice e pulito. Posizione strategica. Camera rinnovata silenziosa con bagno nuovo completo di tutto.
Stayed 1 night in Apr 2022
Response from Sharon on 29 Apr 2022
Gentilissimo Stefano, È stato un piacere poter accoglierVi. La ringrazio per le splendide parole e vi faccio Un grande in bocca al lupo per tutto Con la speranza di poterVi accogliere nuovamente Un caro Saluto

6/10 Okay

Verified traveller

Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Prezzo non conforme al servizio
A mio parere il servizio non è conforme al prezzo della stanza . Stanza piccolissima e calda. Puzza nel corridoio e wifi non funzionante. Il personale è stato sensibile alle richieste. Note positive sono la posizione, nonchè la vicinanza alla stazione Termini, e la colazione abbondante.
Stayed 3 nights in Apr 2018
Response from Sharon on 19 May 2018
Buonasera La ringraziamo per essere stato tra i nostri Ospiti. Cercheremo di migliorare per colmare le mancanze e La aspettiamo in ordine di cambiare la Sua opinione su di noi Cordialmente

6/10 Okay

MAICOL

Liked: Staff & service, room comfort
l'hotel Philia ci ha servito nei pochi giorni del nostro soggiorno dei servizi basici di cui avevamo bisogno. posizione quasi centrale a pochi passi dalla stazione termini. suggerirei di completare il servizio di colazione non molto completo.
Stayed 4 nights in Dec 2017
Response from Sharon on 9 Jan 2018
La ringraziamo per il Suo contributo Un caro saluto

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Fatiscente
Fatiscente
Stayed 1 night in Oct 2017

4/10 Poor

Angela, Dordrecht

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Niet kindvriendelijk
Bij de entree heb je een trap, dus ik heb elke keer de kinderwagen moeten optillen. Er was één jongeman die mij wel hielp en enorm vriendelijk was. De lift is zo klein dat alleen de kinderwagen erin past en een persoon met een maatje S. Mijn partner moest elke keer de trap nemen. Ook moest je voordat je bij je kamer kon komen op een bel drukken, zodat de receptionist de deur kon openen. De deuren waren enorm zwaar waardoor het voor mij enorm moeilijk was om met een kinderwagen erdoorheen te komen. En het vervelende van alles was dat we de eerste dag geen gebruik konden maken van de magnetron of kokend water voor mijn kind van 1,5 jaar. Wij moesten naar de buren toe om heet water te vragen en het eten op te warmen.
Stayed 3 nights in Sep 2017

2/10 Terrible

Michiyo

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2017

10/10 Excellent

Serap, Wien

Liked: Cleanliness, staff & service, room comfort
Nettes Hotelteam
Nettes Personal und immer sehr hilfsbereit. Das Zimmer war immer sehr sauber. Hotel liegt zentral und man kommt zu Fuß überall hin.
Stayed 5 nights in May 2017

6/10 Okay

Giuseppe, Reggio Calabria

Disliked: Cleanliness, staff & service
Albergo vicino la stazione
Positivo. Hotel a due passi dalla stazione Termini. Camera piccola ma abbastanza pulita, Negativo. Lo scarico del water non funzionante abbiamo chiesto al personale di sistemarlo ma è rimasto rotto, il Phone rotto, poca attenzione e disponibilità da parte del personale dell'hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Preiswertes Hotel in zentraler Lage mit Defiziten
Im Prinzip ein Hotel mit akzeptablem Preis-Leistungsverhältnis, allerdings mit unzumutbarem Badezimmer - der Feuchtbereich, der seinen Namen alle Ehre machte, konnte leider nicht überzeugen. Fliessendes Wasser aus Dusche und Toilette und als einzige Gegen-Maßnahme wurden seitens des Hotels saugfähige Handtücher angeboten - Zimmertausch wurde wegen (angeblicher) Vollauslastung nicht offeriert.