Reception

Reviews of Hotel Verona

3 out of 5
Hotel Verona
Via Di Santa Maria Maggiore 154, Rome, RM

Reviews

8.0

Very good

Rating 10 - Excellent. 262 out of 975 reviews" "
Rating 8 - Good. 465 out of 975 reviews" "
Rating 6 - Okay. 200 out of 975 reviews" "
Rating 4 - Poor. 35 out of 975 reviews" "
Rating 2 - Terrible. 13 out of 975 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sanjeev

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was changed from large quadruple to small room, next day we were moved to large room. Showers are small not even suitable for cat bath. No breakfast was given to us. AC is there but without remotes and when asked for remote they said I’ll get that next day. Avoid this room at all cost as there are many better options nearby
Stayed 2 nights in Mar 2024

10/10 Excellent

Diego, Boca Raton

Travelled with family
Liked: Amenities
10 min walk from the Colosseo and incredibly quiet for its central location. Comfortable rooms, friendly staff. Nice view from the balcony.
Stayed 1 night in Mar 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location- web site does not do it justice! Steps from Basilica Santa Maria Maggiore! Easy walk to Coliseum - friendly staff- great stay!! Big Thumbs Up!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were excellent. It is near to the train station and walking distance to everything that you would want to see in Rome.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ellen, Lake In The Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our first stay in Italy. Hotel staff was friendly and welcoming. The provided great recomendations and answered all our questions. The hotel 10 mins from Roma Termini train station and is within walking distance to most major attractions about 10-20min walk to these areas. Hotel has a rustic feel with outdated decor but the beds were comfortable and the room was quiet at night. The bathroom is a little small with no counter space but it was clean and functional. Overall we had a great experience and the hotel was very affordable.
Stayed 4 nights in Feb 2024

10/10 Excellent

Yoana

Very comfortable stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Fabrizio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fantastic !
Stayed 4 nights in Jan 2024

10/10 Excellent

Sandra

Stayed 2 nights in Dec 2023

8/10 Good

Mollie

Stayed 3 nights in Dec 2023

8/10 Good

Aristides

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Staff Hotel Verona on 24 Dec 2023
Thank you from all staff

10/10 Excellent

joel

Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurants around the hotel, clean room, wi-fi was very bad.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Janet

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Antonette

Travelled with family
Cute room with nice bathroom. Not far from attractions. We had a little balcony.
Stayed 3 nights in Oct 2023

8/10 Good

Owen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location within walking distance of the major sites. Comfortable rooms
Stayed 5 nights in Oct 2023

8/10 Good

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Very clean, nice staff, and very comfortable. Some steps and small elevator, but very quiet room.
Stayed 5 nights in Oct 2023

4/10 Poor

Judy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Umm I won’t choose it again
The location is good the air was not working properly cld not sleep well people on the terrace were loud could not close balcony doors because air was not working okay elevator did not stop on second floor had to carry luggage upstairs bathroom too restrictive
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey, HUNTLEY

Stayed 1 night in Sep 2023

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, good location, good budget hotel.
Stayed 3 nights in Sep 2023

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location- walk distance to colosseum & Roma Central train station. very friendly staff!
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and very friendly staff. Air Con stopped working on the second day and it was 30 degrees overnight! Apart from that very good
Stayed 2 nights in Aug 2023

6/10 Okay

Jessica

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It’s close to the train station.
Stayed 1 night in Aug 2023

10/10 Excellent

Richard, Lynnwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful staff. Quick walk to the metro or Termini. Would stay again.
Stayed 2 nights in Aug 2023
Response from Staff Reception on 31 Aug 2023
Thank you of all the Staff of Hotel

4/10 Poor

Bjoern

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude Front Desk Staff, Wrong Information about Hotel policy, I needed to contact Expedia. Escalating in raising voice and going into personal space.
Stayed 1 night in Aug 2023

6/10 Okay

Jean

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was alot smaller than what is shown in the picture but it did have a balcony. Place is run down but it had clean sheets, clean bathroom, good supply of towels. The A/C took a while to get going and it doesn’t stay on when you leave your hotel room. The guy at the desk was not so friendly but he did arrange for our transport to airport …super helpful considering we needed a van for all of us and our luggages. Hotel was easy walking distance to colloseum and lots of restaurants everywhere
Stayed 2 nights in Aug 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I especially appreciated the very friendly, very helpful staff. The front staff speak English, and all the staff are accomodating with a friendly smile.
Stayed 2 nights in Jul 2023

6/10 Okay

maxim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tourist area. 15 mins walk to colosseum. Clean room but very small for family of 4
Stayed 2 nights in Jul 2023

6/10 Okay

Leah

Liked: Cleanliness, staff & service
I will say the staff is outstanding. The hotel is clean. The rooms are compact and basic. Bed comfort is ok. Would be nice to have more pillows for the bed. The bathroom was updated and nice but would appreciate a bit more counter space at the sink. They have an elevator which is typically on the smaller side due to the age of the building but if your room is on third floor you will have to still go up or down a flight of stars - just as an info point.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner Alessandro stole my money!
Never saw a hotel worse than this one. Overall DO NOT recommend to anyone. Rooms were too old and moldy. The bed looked not comfortable at all. They looked worse than in my childhood’s camps)) Beware guys, the pictures are too photoshopped! We decided to leave as soon as we saw the room, and the owner after he spoke with Expedia agreed to refund me for second night (I have several screenshots about this conversation). But of course, he never refunded me and finally told Expedia that he was never going to do it )) So he just stole my money!
Stayed 2 nights in Jan 2023
Response from Alessandro Salati on 7 Feb 2023
Dear customer signed as anonymousThis your statement and defamation "STEALING" is a crime punishable by law.I advise you, before making any publication or libel, to read what you subscribe to.You have booked a "NON REFUNDABLE" double room paying for it with a discounted rate.You arrived at the hotel and asked for the balcony.We gave you the room with the balcony, but you didn't like it because, as you say, it wasn't the one published in the photos. We pointed out that you showed us a photo of a quadruple room.We have shown you two quadruple rooms, one with a balcony and one without a balcony (the same one you showed us in the photo), leaving the choice up to you, at - NO EXTRA CHARGE - . You preferred the one without balcony.After about 10-15 minutes you went down to leave and I asked for your money back. We asked you why, but no answer.We told you that it was only possible to return the money for the tourist tax because it was not due if you did not sleep in the hotel and we asked you for a bank account to credit you back, since you paid with electronic money.You replied that you didn't have a bank account (!!!!!!!) We left you our email to inform us in the following days the current account number of some of your friends or relatives, to which we can credit the money back.You left and complained to Expedia because you wanted your money back for a "NON-REFUNDABLE" booking which they themselves didn't understand why.This hotel has been run by my family from 101 years and our customers, around 12,000 visitors each year, do us credit for our work.As for the photos, I took them myself with a Nikon D 5100 with a Tamron 20mm lens (indoor), far from using Photoshop.Taste is very subjective and you may not like this hotel, but the room reproduced in the photo is 18 m2, as described on the site, renovated 4 years ago with real parquet, the bathroom instead, renovated in the covid period with real mosaic glass and shower in crystal while the other quadruple, (the one with the balcony), was renovated during the covid period.I'm sorry for your "fields you experienced in your childhood", but you were probably aiming for a 5 star and unintentionally clicked on a 3 star!Perhaps this review was necessary in order not to refund a "NON-REFUNDABLE" booking?Or maybe because we offered you a free upgrade?It doesn't appear that our remaining customers (approximately 1,212,000 in our history) have had the same opinion as you.Anyway, why did you sign as "anonymous"? I put my face in it, I have my first and last name and I can be traced, I don't hide behind a keyboard, I do my job with pride and honesty. You can safely file a civil complaint against us. We have material on how to defend ourselves. And you, with regard to the defamation "STOLE" I hope you have your good reasons.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location

10/10 Excellent

Mike

Stayed 1 night in Oct 2022

10/10 Excellent

Charles, Flushing

Stayed 2 nights in Sep 2022

4/10 Poor

Rokonuddin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is too old. Specifically on our room bed was kind of broken and slsobtge closet and bed are very uncomfortable. Rooms bed sheet and curtains all looks very gloomy and old and ugly. i will never recommend this hotel to anyone. overall vrating 1 out of 5 for me
Stayed 4 nights in Jul 2022

8/10 Good

brett, CHESTERMERE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from Termini train station. Clean and comfortable. We had to leave early so didn’t get the chance to try the included breakfast.
Stayed 1 night in Aug 2022

2/10 Terrible

FUAD

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No A/C I was overcharged the morning crew is terrible the guys that work at night are good and kind but most of the dealing is in the morning and they are quite rude
Stayed 4 nights in Jun 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money
Stayed 3 nights in May 2022
Response from Office Reservation on 17 May 2022
Thank you for all staff Hotel Verona.

2/10 Terrible

KK

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
One our family’s passport, wallet, cash and camera was stolen in the hotel lobby. Hotel staff was not helpful at all, they didn’t call the cops on time nor let us see the video footage.
Stayed 3 nights in Jan 2020
Response from Alessandro Salati - Hotel Manager on 14 Jan 2020
Dear Guest, We regret to read such a negative feedback that we don’t consider truthful at all. We did our best and more than possible to find what was stolen upon your arrival. We immediately sent all video and pictures to the closest Police Station and we still are at disposal for any further communication by them. During your stay, we kept in touch with cops day by day for every information and video request; we are working hard for you. We are really sorry for what happened but it’s not our fault. To demonstrate all, you made a second reservation here: it means, it's a not so bad Hotel. As promised upon departure, We’ll call you as soon as We’ll get some news/update from Police, hopefully good news. Best regards

10/10 Excellent

Tanja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini Stay
Everyone was extremely friendly and helpful.
Stayed 3 nights in Oct 2019

8/10 Good

Janet, Willenhall, West Midlands

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good just a 10 min walk to the colliseum and about 45mins walk to the vatican,the beds were comfortable and breakfast was adequate i would stay there again.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in an excellent location, close to the colosseum and the Roman Forum. It was also only about 10mins walk from the Termini station. The staff were friendly and helpful. The room was fine for the price and the bed was comfy, as was the bathroom, although the shower wasn’t the best. The air conditioning unit was a little noisy but we didn’t need it overnight. Breakfast was basic but nice. It’s a little strange that you have to hand your room key every time you leave the hotel, but they are staffed 24hrs a day so it doesn’t really affect you. You do unfortunately hear a lot of street noise in your room but I’d say that was the main downpoint.
Stayed 3 nights in Oct 2019

4/10 Poor

T.W., California

Travelled with group
Liked: Cleanliness
Disliked: Amenities
I walked into the room and it smelled of cigarette smoke. The bed and pillows were very stiff and I had a very hard time sleeping. The free breakfast was very good. The staff had a hard time with giving directions to public transportation and sites. It was only a couple of blocks from the Termini station and that was good. However, I won't rebook with them.
Stayed 3 nights in Oct 2019

8/10 Good

Orlaith

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

8/10 Good

REGINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, helpful, friendly, basic room
Excellent front desk and location. Room was ok. Clean and basic and kind of tight for three people and beds weren’t that comfortable.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a superb position within walking distance to bus and train terminals making it easy to get around Rome. Its also only a 15 minute walk to the Colosseum and the Forum and other attractions. Although it doesn't have a restaurant the one next door was excellent and the breakfast provided by the hotel was substantial. Rooms may be a little small but we had a balcony and a first rate bathroom and for the price was excellent value.
Stayed 3 nights in Sep 2019

8/10 Good

Nadiya

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
need some update. stuff is very nice and helpful
some of the rooms are very dated
Stayed 7 nights in Aug 2019