8/10 Good
Claire
Travelled with partner
3 Oct 2023
Liked: Cleanliness, staff & service, property conditions & facilities
We used this hotel for one night as it is situated near Ciampino Airport and we had an early morning flight home.
Arrived early and we were looked after superbly by the hotel staff.
A down side is the local area, which is very commercial and run down with limited facilities(no shops/bars/ restaurants),however we were happy to see the hotel had a restaurant that opened in the evening.
The hotel is also used by numerous tradesmen/ army personnel as well as a few couples using the airport.
The restaurant opened at 7.30 pm , we went downstairs at 7.45 to find it already packed with tradespeople,we took the last table for two but saw others turned away.
We ordered two.courses and waited for the starters to arrive. were awful , poorly prepared and cooked.
Main courses were next, my wife’s chicken dish was very cold.so she sent it back, it was returning scalding hot obviously microwaved. My fish main course was slimy and unappetising.
As the restaurant is owed by the hotel, you pay at reception via your room number.we went to complain before paying but were told bills come to them after the restaurant closes.
We were checking out at 4.00 am so got down early to sort it out only to find a French couple arguing with the grumpy night manager about the same thing .
We had asked for a taxi to be ordered for 4.00 am so we just paid the 80 euro bill and left for the airport. We were also ripped off by this taxi driver!
don’t eat here it’s dearer than central Rome !
Claire
Stayed 1 night in Oct 2023