The staff were very nice, the property was clean and modern. The location, although prime, for the price there were better locations available at other four star hotels. Also hotel toiletries were not good - only gave shampoo and soap and I had to buy conditioner, no shower gel either. Normally I would just expect this. Also, first coffee was free but then on you needed to pay, same for water. It's not much to pay but a bit silly we thought. Room service was not 24/7 but we could go out and buy things easily. Masa the restaurant had beautiful views, really nicely covered up for winter and staff were exceptionally kind. I didn't like the food very much but that probably is just me. Overall, I'd probably not come back because I didn't think the location was as happening as some of the other locations. The basilica next to ours was very beautiful but the environment was a bit dead. In other places, there were people and piazzas with full of Christmas lights and decorations. While not bad, not very exciting. I'm sure summer will be different but for winter I would have preferred a location more lively and charming by trevi fountain or the pantheon.