Courtyard

Reviews of Hotel Donatello

3 out of 5
Hotel Donatello
Via Di Porta Maggiore 83, Rome, RM

Reviews

7.6

Good

Rating 10 - Excellent. 61 out of 294 reviews" "
Rating 8 - Good. 136 out of 294 reviews" "
Rating 6 - Okay. 66 out of 294 reviews" "
Rating 4 - Poor. 16 out of 294 reviews" "
Rating 2 - Terrible. 15 out of 294 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bujar

Stayed 2 nights in Nov 2023

8/10 Good

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very good, ready to help and courteous.
Stayed 5 nights in Sep 2023

10/10 Excellent

Dr. Tanner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Carlo and Patricia, they were the best!
Stayed 3 nights in Sep 2023

8/10 Good

Luz

Liked: Cleanliness, staff & service
El precio y la ubicación porque tiene cerca el metro y la terminal de trenes, para pasar las noches está muy bien
Stayed 1 night in Aug 2023

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and tidy. The staff was very helpful in assisting us with nearby restaurants and directions.
Stayed 4 nights in Aug 2022
Response from Simone on 6 Sept 2022
Thank you very much for your appreciations, we'll try our best!I hope to see you soon in Rome,Kind regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed her for 9 nights. Great facility with friendly staff. About a 15 minute walk to the colosseum. Lots of food around. Our room was cleaned everyday with no worries about our belongings. Highly recommend staying here.
Stayed 8 nights in Aug 2022
Response from Simone on 30 Aug 2022
Good afternoon,thank you very much for your appreciation. We tried our best to make your vacation a special vacation.Hope to see you soon, kind regards,

8/10 Good

Ahmet Emre Yelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ilke the staff , They were really helpful and friendly
Stayed 4 nights in Jun 2022
Response from Simone on 22 Jun 2022
Thank you very much for your appreciation, I will share your review with all the staff. Kind regards,

10/10 Excellent

ALFRED

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best service. The staff were extra helpful with all requests and questions we had about sights, eating and directions in general. The hotel is beautiful, clean and spacious. It’s been a few weeks since I checked out and I still remember how wonderful it was. I will definitely go back to stay and recommend it to anyone.
Stayed 2 nights in Nov 2021
Response from Simone on 11 Dec 2021
Thank you very much, we appreciate a lot! Have a nice evening

6/10 Okay

PAUL

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Carlo and Patricia were very friendly and attempted to make our stay enjoyable. The hotel is very near tram lines that are a relatively short distance to the Termini (train station) and most bus & tram line connections to most of Rome. Hotel not far from large supermarket & great Gelato shop. Hotel beds are hard & free breakfast choices are limited to one type of cereal (corn flakes), croissant & roll with butter and jam, and one choice of tart or sweet bread. It is a good place to stay for a day or two but it gets old beyond that period. Good security as front desk manned 24 hours a day and front desk controls entry to hotel. Windows are mostly sound proof. You will notice the difference as soon as one opens the window (very noisy!). The area around the hotel is a working class neighborhood.
Stayed 5 nights in Oct 2021
Response from carlo on 27 Oct 2021
Thank you Paul, Patrizia & Carlo will be happy to welcome you again at Donatello and show you the emprovement you suggested. Kind regards. Carlo

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No AC
There is not a 24 hour desk. The AC did not work. We ended up having to leave. We were not going to stay in a hot room like this after a long day on multiple planes and just wanting a comfortable night sleep. We also asked for info about a pharmacy and Carlo said he would tell us tomorrow. We wanted to know upon check in. Check in was rushed. We have stayed at this hotel before and it is not the same. We wouldn't return.
Stayed 1 night in Aug 2021
Response from carlo on 24 Aug 2021
Dear Ms Tiffany I woud like to confirm that as we considered you an important guest we allocated a superior double with balcony.When you arrive, late evening sunday August 8th, the farmacy able to do covid test near to us was closed. The teperature inside room 122 was 26° and the folowing morning at 6,30 the thermostat indicated 23,9 degrees. I also gave you my personal mobile tel n° in case of emergency, but there was no trace af any call from you. Kind regards. Carlo

8/10 Good

Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was in a nice location, about a 15 minute walk/metro ride to the center of town. The restaurants in the surrounding neighborhood have excellent food. Just wish the showers were a little bigger, but the building is very old, and you get a nice feeling of history while staying there.
Stayed 4 nights in Oct 2019

6/10 Okay

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
feeed meee
The hotel is close to the train station and the Coloseum, the rooms are nice, and the staff were great. They just need to amp up their breakfast.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was very helpful. We had a lovely balcony. Bread rolls were very tough!
Stayed 4 nights in Jun 2019

8/10 Good

Mabel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent care in an excellent location! We had a balcony with a sitting area. The owners were friendly and the breakfast staff was attentive.
Stayed 3 nights in May 2019
Response from Simone on 28 May 2019
Thank you for your appreciation! See you soon, kind regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Simone on 16 May 2019
Thank you and see you soon!

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed for 3 nights at this hotel I was concerned because we'd be arriving after midnight, but check in was quick and the room was ready. The location is great for the #3 tram takes you right to that ancient sites. When we slept too late for the hotel breakfast it is easy to go to the cafe around the corner. There is a restaurant next to the cafe for dinner. The staff at the hotel were nice and helpful.
Stayed 3 nights in Feb 2019
Response from Simone on 19 Feb 2019
Thank you very much for your appreciation. We hope to see you again, kind regards, Simone Hotel Donatello, Rome

10/10 Excellent

Suetonius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and cozy hotel in walking distance to many major attraction and with access to tram and metro.
Stayed 4 nights in Nov 2018
Response from Simone on 13 Nov 2018
Thank you for your appreciation! We hope to see you soon, kind regards

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are v.good and clean , the bathroom is wide and comfortable moreover the airconditioning is good , however the breakfast is not what i expected and some how poor but still can be a push for your day. N.B. The service is v.good
Stayed 3 nights in Sep 2018
Response from Simone on 2 Oct 2018
Thank you for your appreciation! See you soon, kind regards Simone

8/10 Good

Latonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool reprieve from heat
Air conditioning in July was much appreciated! Breakfast was very continental but nice on the patio.
Stayed 1 night in Jul 2018
Response from Carlo on 21 Aug 2018
Thank you

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
We did not have issues while staying at this hotel and enjoyed our time there. We did have to do a fair amount of walking to get to attractions but it was not too bad. The service was excellent and the staff was very friendly and helpful. The breakfast was a typical Italian breakfast. The area of this hotel was okay, a little bit stretchy at night but not horrible. It was some great restaurants nearby.
Stayed 4 nights in Aug 2018
Response from carlo on 14 Aug 2018
Thank you

8/10 Good

Jayne, london

Liked: Cleanliness, staff & service, property conditions & facilities
Nice small hotel
The staff are all lovely but be prepared for really really small rooms. It was 40 degrees outside in August and I had no balcony which I was really disappointed about and was told that after breakfast the garden was closed. So after a day sightseeing I couldn’t even enjoy the sun for an hour or 2.
Stayed 4 nights in Jul 2018
Response from Carlo on 14 Aug 2018
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 10 nights in Jul 2018
Response from Simone on 5 Sept 2018
Thanks!

10/10 Excellent

California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is walking distance to Metro, Coliseum, Hop on and Off Bus. The front desk staff was excellent .They would give me directions and options for my daily trips in Rome. My room had a balcony and we would sit and listen to city sounds. This is my second trip to Rome and I would stay at this hotel again.
Stayed 5 nights in Jun 2018
Response from Carlo on 26 Jun 2018
thank you Carlo

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Four day Rome discovery
After our original B&B advising us that they had double booked two days before our trip we were left with very little choice for a replacement but Hotel Donatello was a lovely, pleasant hotel exactly what we needed for 3 days/4 nights when discovering Rome. Staff were very helpful, breakfast was nice in the courtyard, only downside was the air con turning itself off during the night when temperatures rarely got below 20 degrees during the night, we asked the staff why this was happening as it really needed to be on all night but they said it was automatic due to the temp outside (even tho we had the thermostat set at 10 degrees), other than the above we had a great stay at this hotel and would recommend to anyone.
Stayed 4 nights in May 2018
Response from Carlo on 19 Jun 2018
THANK YOU

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a very nice stay. room was clean staff was great, spoke English. had a room with a balcony. bed was comfortable, towels changed daily. would stay here again. electric train outside doors made travel thought Rome easy to get to buses and metro, a plus. felt safe at night, just have to get by Rome's graffiti.
Stayed 12 nights in May 2018
Response from Carlo on 19 Jun 2018
thank you

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and clean hotel
Lovely hotel, well presented and clean and comfortable rooms. Nice breakfast area and courtyard. A 15 minutes walk to the tube station but not an issue when travelling
Stayed 4 nights in May 2018
Response from Carlo on 19 Jun 2018
Thank you

8/10 Good

dulce, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel donatello
Staff was polite , courteous, helpful. Room was clean. It is close to the Tram stop and also to Metro stop; It is also near a supermarket eppmiu. There is a bit of traffic noise starting at 6 am but that's not too bad. I would go back.
Stayed 6 nights in Mar 2018
Response from Carlo on 10 Apr 2018
Thank you for the kind review. We hope to welcome you again in Rome.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Typical small European room, after all I only slept in it. The staff was truly amazing!!! Breakfast was great. I can’t say one bad thing about this lovely boutique hotel
Response from Carlo on 10 Apr 2018
Thank you!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at this hotel
We had wonderful stay here, the staff are super nice and helpful, the rooms are very clean and there is a good public transportation next to the hotel
Stayed 4 nights in Mar 2018
Response from Carlo on 3 Apr 2018
thank you we look forward to welcome again in Rome. Kind regards.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was absolutely amazing!
This was the greatest hotel we stayed in during our trip to Italy.
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't judge a book by its cover
After walking about 20mins from the train station with luggage, we finally reached the hotel. It is situated close to the outskirts of Rome (which look a little rough; graffiti, older buildings, some garbage) but once you enter the hotel, it is a totally different story. It is beautiful, renovated, air conditioned, clean, and the staff is extremely sweet and helpful. The check in process was fast, gave us the keys, helped us bring the luggage to the room. The room was amazing; neat and tidy, comfy beds, spotless bathroom, and the air conditioning was refreshing. The cherry on top was the breakfast, you had the option is sit on the terrace or indoors and the staff brought you your beverage of choice along with delicious croissants and bread. I would certainly select this hotel again.
Stayed 3 nights in Aug 2017

4/10 Poor

Jo, Australia

Liked: Staff & service
Pretty average and tired
Very hot days but the air con is turned off throughout the hotel from 7am and not turned back on until 2pm. Therefore it is hot and stuffy within 20min after 7 so you must leave hotel. If you need or want to come back during the day (transport strike and 41 degC - there is no point coming to hotel as there is no respite from heat. "Breakfast" consisted of tea/coffee, watered down juice and a croissant and a bread roll. Continental it was not. Staff were polite and friendly and rooms were clean but old tired and scuffed. Beautiful courtyard for breakfast but not made easily available any other time. Very disappointing for the price. We had booked 5 nights.
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
When we arrived I was told I had to pay 80.00 Euros which was totally unexpected and it had to be cash. I don't know what would have happened if I hadn't had the cash. No warning prior to arrival. The neighborhood was a little concerning.
Stayed 3 nights in Jun 2017

4/10 Poor

poul, leeds

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel don go there.
No bar, poor brekfast, small rooms and smells very bad from outside, air conditioner is very noisy, far away from rome center.
Stayed 3 nights in Jun 2017

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Brenda, Kansas

Liked: Cleanliness, staff & service
Nice hotel in convenient location
This is a nice, old hotel. Not fancy, but clean and adequate. Breakfast is bread, coffee and juice. The real highlight is the staff. Everyone is very friendly, and the desk clerks are extremely helpful, particularly Simone and Carlo.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
no ok
rooms extremely small and old, low investment have you had, the breakfast is very poor, the bathrooms smell like drainage, also is located between two train lines that make a very annoying noise.

6/10 Okay

David, England

Liked: Staff & service
Disliked: Room comfort
Nice hotel close to city features.
This hotel is ok for the money we paid. The day staff were very friendly and helpful. Breakfast was not what we expected but ok. In all the hotel was nothing special just sleepable (although beds were hard and pillow too soft for my liking.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Donetello Delights
Cappuccino on the patio, right on the bus/trolley line - a short walk from train station.

8/10 Good

Verified traveller

Liked: Cleanliness
Good but couple of issues
Generally very good during our 5 night stay but we had a couple of issues. 1) We had a double/twin room on the first floor just behind the reception and any sound traveled right into our room. For example the doorbell going late at night, loud voices in reception and the morning preparation for breakfast which one morning must have started at 5ish with hoovers! 2) One afternoon we had a horrid smell of egg in our room which lasted for at least 30mins even with the window wide open . We can only guess it was coming through the aircon as it didn't smell in the corridor or out the window. Other than those two things we were very happy with our stay

8/10 Good

V, London

Liked: Cleanliness, staff & service
Better than expected
The location is a little shabby and looks quiet dodgey at night time, theres restaurants 3mins walk away from the hotel and also local groceries. Area is 15mins walk from the colosseum. And cost 10 euros by taxi to go to the centre.

10/10 Excellent

Sian, Leicestershire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for busy trip to Rome
Loved the hotel, friendly and helpful staff, clean room, did the basics really well. We had a room facing the street so was a bit noisy. Would definitely return to this hotel, the court yard where we had breakfast is a little oasis of calm and style. Only complaint is lack of English language TV news channel - but we didn't go to Rome to watch TV! Metro station's in easy distance, good little shops on the main street, great for bottles of beer to keep in your room fridge, or water! Plenty of places to eat close by. Ignore the graffiti on nearby buildings, Rome's covered in it anyway.

10/10 Excellent

Laura, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful little hotel
I doesn't look like much from the outside but it is wonderful inside. They kept the temperature nice and cool and it was always kept very clean. It is close to the metro, trolley and train, less than a 5 minute walk to each. The staff there was so friendly and helpful; they can answer any question that you may have. The owner went out of his way to make sure that we were happy with our stay. Overall, it made our trip very enjoyable.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Good Location.. Lacking Aminities.
Good clean hotel in a good location, if you are looking for a place to rest after a long day sightseeing then this is fine. If you want Luxury then look elsewhere. Would recommend.

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Carl , Seattle

Liked: Staff & service
Disliked: Room comfort
Disappointing
This hotel is in a run-down area with almost all buildings covered with graffiti. The heat to guest rooms is shut off each day between 6am and 4pm. This is might be O.K. in summer but it was unacceptable in December as my room was cold during the day and especially when I was getting ready in the morning. The room was small had shutters over the windows eliminating natural light. There was a glass door to a patio that did let in natural light. The "breakfast" consisted of a couple of rolls with jam and coffee, plus a diluted orange drink.

8/10 Good

Mike, British Columbia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Rome
This is a small private hotel which is very well run with very helpful staff. It is in a quiet area. Breakfast is strictly Continental - no frills.