Lobby

Reviews of Best Western Hotel President

4 out of 5
Best Western Hotel President
Via Emanuele Filiberto 173, Rome, RM

Reviews

8.6

Excellent

Rating 10 - Excellent. 397 out of 918 reviews" "
Rating 8 - Good. 376 out of 918 reviews" "
Rating 6 - Okay. 104 out of 918 reviews" "
Rating 4 - Poor. 23 out of 918 reviews" "
Rating 2 - Terrible. 18 out of 918 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lesley

Travelled with family and small children
Liked: Staff & service
Friendly and convenient hotel. Good breakfast. Only criticism was so hot in the room. Though 21 degrees, staff stated no air-con as still Winter (March).
Stayed 2 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 25 Mar 2024
Dear Lesley,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay with us. We apologize for any discomfort you experienced due to the temperature in your room. We'll certainly look into ways to improve the temperature control in our rooms, especially during transitional seasons like March.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Harjeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with the family for 3 nights. It is very conveniently located. The staff was very nice and helpful. The quadruple room that we booked had two full bathrooms, which needless to say was extremely useful with a family of 4 adults. Will wholeheartedly recommend this property.
Stayed 3 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on 21 Mar 2024
Dear Harjeet,We sincerely appreciate your review! It's wonderful to hear that you had a fantastic stay with your family.Thank you for recommending our property, and we can't wait to host you all again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Iman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Stefania Pesci - Guest Reviews Manager on 25 Jan 2024
Dear Iman,We thank you for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Maribel Younes De

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2023
Response from Stefania Pesci - Guest Reviews Manager on 14 Dec 2023
Dear Maribel,We thank you for your positive rating.We look forward to welcoming you back.SincerelyStefania PesciGuest ReviewsBW Hotel PresidentRoscioli Hotels Group - Roma

4/10 Poor

Uno Karel

Stayed 10 nights in Nov 2023
Response from Stefania Pesci - Guest Reviews Manager on 11 Dec 2023
Dear Uno Karel,Thank you for leaving us your rating!We hope to have a chance to host you again in the future.SincerelyStefania PesciGuest ReviewsBW Hotel PresidentRoscioli Hotels Group - Roma

2/10 Terrible

Parke

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Air Conditioning was turned off for the year and we were told the Heat was on. We were told the heat would be turned off to our room. We opened the windows and the rooms filled up with Mosquitos, at one point I counted nine at one time on the walls and roof. We had stayed here before, but never again.
Stayed 3 nights in Nov 2023
Response from Stefania Pesci - Guest Reviews Manager on 15 Nov 2023
Dear Parke,Thank you for sharing your experience at our hotel. We apologize for any inconvenience you encountered during your recent stay. Our air conditioning is a centralized system. In this transitional phase between seasons, it is always difficult for us to determine when to make the switch from cold to warm air and be sure to please all guests. We decided to activate the heating and allow guests who do not yet feel the need to keep it off. We regret that this solution did not meet your expectations.We hope that you will consider staying with us again on a future visit to Rome.Best regardsStefania PesciGuest ReviewsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Sin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is much than I expect.
Stayed 1 night in Nov 2023
Response from Stefania Pesci - Guest Reviews Manager on 13 Nov 2023
Dear Sin,Thank you for your positive feedback! We are delighted to hear that the hotel exceeded your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Stefania PesciGuest ReviewsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Valencia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful front office manager who helped us when a driver from the airport tried charging us €136 for a €55 ride. All staff was pleasant and helpful Hotel was clean and room was adequate with basic amenities.
Stayed 5 nights in Nov 2023
Response from Stefania Pesci - Guest Reviews Manager on 9 Nov 2023
Dear Valencia,Thank you for taking the time to share your experience with us. We are delighted to hear that our front office manager was able to assist you and resolve the situation with the driver. Our team is committed to ensuring a pleasant and hassle-free stay for our guests.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Mei Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have some problem trying to understand the air cons settings but the staff were really helpful.
Response from Stefania Pesci - Guest Reviews Manager on 7 Nov 2023
Dear Mei Hui,Thank you for sharing your experience with us! We are glad to hear that our staff was able to assist you with the air conditioning settings. We hope you had an enjoyable stay overall, and we look forward to serving you again in the future. Kind regardsStefania PesciGuest ReviewsBW Hotel PresidentRoscioli Hotels Group - Roma

6/10 Okay

Khaqan

Staff were good. Didn’t like the shower style. No complementary water in the room.
Stayed 2 nights in Nov 2023
Response from Stefania Pesci - Guest Reviews Manager on 7 Nov 2023
Dear Khaqan,We appreciate your feedback and are pleased to hear that you found our staff to be accommodating. Your comments are valuable to us, and we will take them into consideration as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasnt good, but staff and room were wonderful
Stayed 4 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on 20 Oct 2023
Dear Vincent,We appreciate your feedback and are sorry to hear that you were not satisfied with the breakfast. However, we are pleased to hear that you found our staff and rooms wonderful. We hope to welcome you back in the future.Kind regardsStefania PesciGuest ReviewsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

David

Stayed 4 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on 30 Oct 2023
Dear David,Thank you for your positive rating!We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Quiet sleep and dark room to get most out of your rest. Service at front desk was very professional
Stayed 2 nights in Oct 2023
Response from . on 6 Oct 2023
thank you so much! we are so happy that you felt comfortable with us!Best regards

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Response from Stefania Pesci - Guest Relations on 6 Oct 2023
Dear Manuel,Thank you for your positive feedback. We are delighted that you found our location perfect.We look forward to welcoming you back.SincerelyStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Mary

Stayed 1 night in Sep 2023
Response from Stefania Pesci - Guest Relations on 2 Oct 2023
Dear Mary,Thank you for your positive rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Calli

Stayed 1 night in Sep 2023
Response from Stefania Pesci - Guest Reviews Manager on 20 Oct 2023
Dear Calli,Thank you for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

David, Dublin

Travelled with partner
Liked: Amenities
Fantastic hotel and service. Super clean and comfortable. Service was wonderful. The streets around the hotel were dirty but this wasn’t the fault of the hotel, just the city. Having the Metro stop right out front of the hotel was also very convenient. You can get just about anywhere in the city in minutes for cheap.
Stayed 2 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 25 Sept 2023
Dear David,Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience at our hotel, finding it clean, comfortable, and supported by excellent service.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was a little seedy with graffiti. Would not walk at night
Stayed 2 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 19 Sept 2023
Dear Anthony,We appreciate your feedback regarding the area around the hotel and regret you felt uncomfortable at night. We hope this will not prevent you from staying with us again in the future.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

6/10 Okay

Riccardo

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Needs action
The condition and location of the hotel is very good. Have stayed at hotel several times previously 10 years ago. Mattress was unacceptably uncomfortable, and now have a sore back that may require physic. Was also disappointed with airport transfer organised, paid 55 euros to travel with other passengers, with private taxi's fixed at 50 euros. Not happy with these 2 items.
Stayed 1 night in Sep 2023
Response from Stefania Pesci - Guest Relations on 15 Sept 2023
Dear Riccardo,Thank you for sharing your feedback with us, and we appreciate your loyalty as a returning guest. We're glad to hear that you found the hotel's condition to be very good. However, we are sorry that our quality memory foam mattress was not to your liking. While we do understand that this is a matter of personal preference, we have duly noted your comments. Regarding the transfer, we appreciate that you're bringing a problem to our attention. We will definitely look into the issue with the cab company to ensure that this inconvenience does not happen again in the future and that there are no discrepancies with what the guest requested. We look forward to the opportunity to serve you better in the future. Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to the Collosiem.The breakfast was outstanding.
Stayed 2 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 8 Sept 2023
Dear Michael,Thank you for your feedback. We are happy that you enjoyed our location and found outstanding our breakfast.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Steven, Seabrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjoyed this location. This room was much bigger than our first trip to Rome and bathroom was spacious. Literally 50 steps to the metro with two stops to Termini for $1.50 or termini is a twenty minute walk. Convenient store one block down. American breakfast, multi lingual staff elevator gym.
Stayed 5 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on 8 Sept 2023
Dear Steven,We thank you for your review. We are delighted that you had a very enjoyable stay and that we were able to meet all your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 4 Sept 2023
Dear Rebecca,Thank you very much for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Fredric

Stayed 1 night in Aug 2023
Response from Stefania Pesci - Guest Relations on 19 Sept 2023
Dear Fredric,Thank you for your positive rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Mike

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 30 Aug 2023
Dear Mike,Thank you for your rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 23 Aug 2023
Dear Rafael,Thank you for your positive rating.We hope to welcome you back soon.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Lucian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is relatively clean but a bit outdated
Stayed 4 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on 21 Aug 2023
Dear Lucian,Thank you for sharing your opinion with us.It would be a pleasure to host you again in the future.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is an excellent hotel.
Stayed 2 nights in Aug 2023
Response from Stefania Pesci on 8 Aug 2023
Dear Mariawe are delighted to know that every aspect of our hotel was truly appreciated. We look forward to welcoming you back and providing you with another excellent experience.Stefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group – Roma

10/10 Excellent

Gopi, Arlington

Travelled with family
Liked: Cleanliness, amenities
The rooms were clean, the staff was pleasant and the breakfast was excellent. Overall a very comfortable stay and would definitely stay here again if I visit Rome.
Stayed 2 nights in Jul 2023
Response from Stefania Pesci on 8 Aug 2023
Dear Gopi,We are delighted that you had a very enjoyable stay with us and that we were able to meet all your expectations. We hope to welcome you back on your future visits to Rome.Best regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group – Roma

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but located in a poorer section of Rome with homeless individuals sleeping on nearby streets. Overall, we found Rome to be dirty with few garbage receptacles and, what there was, overflowing onto sidewalks and streets.
Stayed 4 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 19 Jul 2023
Dear Kay,Thank you for your feedback. We are sorry to hear that you did not enjoy Rome, and we agree with you that the municipality should pay more attention to urban decorum in order to respect both its residents and the numerous visitors from around the world.We hope for your return in the future.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Juan M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think the restaurant on site provided some good food but did not see a variety of choices. This would have made the dining exeprience much better.
Stayed 3 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 10 Jul 2023
Dear Juan M,Thank you for sharing your feedback regarding the restaurant at our hotel. We're glad to hear that you found the food to be good. However, we apologize if the variety of choices did not meet your expectations. We appreciate your feedback as it helps us to continuously improve our services.We hope to have the opportunity to welcome you back in the future.Best regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Stefania Pesci - Guest Relations on 6 Jul 2023
Dear Ernest,We thank you for your positive rating.We look forward to seeing you again.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

PUNEET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mentioned above what I liked and there wasn't much to dislike
Stayed 2 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 3 Jul 2023
Dear Puneet,Thank you for your positive feedback. We are delighted to know that you enjoyed your stay.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Dawn, Burleson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property in a easily accessible area. There is a metro stop just outside and only a short walk to the Colosseum and Roman forum. The room was spacious and comfortable. The staff was very friendly. The only negative was the dining options. We didn't see the restaurant open throughout our stay and the bar had a very limited menu available.
Stayed 5 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 3 Jul 2023
Dear Dawn,Thank you for your review. We're delighted to hear that you had a great experience at our property and found it to be easily accessible. We're also glad that you found your room spacious and comfortable, and our staff friendly. We are sorry that you felt our dining options to be limited. Your remark will help us to improve in this regard.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent and very helpful. Room was clean and bed was comfortable. Metro was right next to hotel. 15 minutes to walk to the colosseum. Breakfast was good. Would stay here again.
Stayed 7 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 28 Jun 2023
Dear Angela,Thank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. We look forward to welcoming you back in the future for another enjoyable stay. Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 26 Jun 2023
Dear Maria,Thank you for your positive rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Masood

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff. Only issue we had was with the hotel transfer service to the airport. The taxi forced an additional 20 Euros from us for being late 5 mins, even though he made us wait almost 20 mins at the airport because his credit card terminal was not working. The hotel should not hire the same driver/company for future guests of the hotel.
Stayed 3 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 19 Jun 2023
Dear Masood,Thank you for your review. We appreciate your positive feedback about our hotel and staff. We apologize for the inconvenience you experienced with the transfer service. We understand your frustration with the additional charge imposed by the taxi driver. We will address this matter with the taxi company and take necessary steps to ensure a better experience for future guests. Thank you for bringing this up.We value your feedback and hope to have the opportunity to welcome you back in the future.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Claudio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 4 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 19 Jun 2023
Dear Claudio,We thank you for your review. We are pleased that our location was convenient for you.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

6/10 Okay

Jin Il

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff don't smile or say greetings to customers. I felt like I was in a government office.
Stayed 2 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 19 Jun 2023
Dear Jin,Thank you for sharing your feedback with us. We strive to provide a welcoming and friendly environment for all our guests, and we regret that we fell short of your expectations on this occasion. Your feedback is valuable to us, and we will address this matter with our team to ensure that appropriate greetings and a welcoming atmosphere are consistently provided. We hope to have the opportunity to serve you better in the future.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Yamei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 15 Jun 2023
Dear Yamei,Thank you for your positive rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

John

Travelled with family
Front desk was wonderful as well as the lady that cleaned my room.
Stayed 2 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 15 Jun 2023
Dear John,We thank you for your feedback.Your kind words about our team's quality service are much appreciated. We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Alen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the proximity to Termini, forums and other Roman sites. Right on the subway line. Rooms are relatively small comparing to North American standards. Very thin wall with almost no sound insulation. Would stay in this hotel again.
Stayed 9 nights in Jun 2023
Response from Stefania Pesci - Guest Relations on 15 Jun 2023
Dear Alen,Thank you for your review. We are happy that you enjoyed your stay, despite some inconveniences, and would choose to stay with us again.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

6/10 Okay

Troy, Kansas City

Stayed 2 nights in May 2023
Response from Stefania Pesci - Guest Relations on 23 Jun 2023
Dear Troy,Thank you for leaving us your rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Claudine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly, and answered all of our questions regarding, how to get to various places. The rooms were clean, bright and quite modern. The breakfast buffet was well worth the price, with a lot of choices in food and beverages available.
Stayed 2 nights in May 2023
Response from Stefania Pesci - Guest Relations on 19 May 2023
Dear Claudine,Thank you for your feedback. It's a pleasure to know that you appreciated the service and high standards which we work to uphold at our hotel. We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Mila

Travelled with family
Liked: Cleanliness
It’s a good location near Collosium, a few walks away from the train station where you can visit Trevi fountain and other attractions.
Stayed 2 nights in May 2023
Response from Stefania Pesci - Guest Relations on 19 May 2023
Dear Mila,Thnak you for your kind feedback. We are delighted that you enjoyed our location.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

6/10 Okay

Glenn

Stayed 1 night in May 2023
Response from Stefania Pesci - Guest Relations on 15 May 2023
Dear Glenn,Thank you for you rating.We hope to welcome you back in the future.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

Bernadette, Fremont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all friendly. It's closed to grocery stores, restaurants and Metro station (Manzoni).
Stayed 1 night in Apr 2023
Response from Stefania Pesci - Guest Relations on 15 May 2023
Dear Bernadette,Thank you for your review. We are delighted that you enjoyed your time with us and appreciated our convenient location and our friendly staff.We look forward to welcoming you back.Stefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

HELEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and clean
Trouble at check in, but management took care of check in with no hold up of getting our rooms before problem was solved. Staff was great and very professional. Rooms clean and comfortable. Rooms a little small, but safe and comfortable. Close too everything we wanted to see. Thanks for a great stay!
Stayed 4 nights in May 2023
Response from Stefania Pesci - Guest Relations on 11 May 2023
Dear Helen,Thank you for your review. We are happy that you had a great stay and that we met all your expectations, your satisfaction is our greatest reward.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & neat
Stayed 2 nights in Apr 2023
Response from Stefania Pesci - Guest Relations on 2 May 2023
Dear Wayne,Thank you for your feedback.We are delighted we met all your expectations, your satisfaction is our greatest reward.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

10/10 Excellent

SongYou

Stayed 4 nights in Apr 2023
Response from Stefania Pesci - Guest Relations on 22 May 2023
Dear SOngYou,Thank you for your postive rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma

4/10 Poor

Sean

Stayed 5 nights in Mar 2023
Response from Stefania Pesci - Guest Relations on 20 Apr 2023
Dear Sean,We regret to know that you did not enjoyed your stay with us. We hope you will give us another chance to ensure you a great stay.Kind regardsStefania PesciGuest RelationsBW Hotel PresidentRoscioli Hotels Group - Roma