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This hotel is very old and not clean. I spilled water on the floor and when I wiped it up the towel was filthy showing that the floor had not been mopped in a very long time. The door peep hole was about 6' up making it impossible to see out of it without standing on a chair.
Teresa
Stayed 1 night in Mar 2024
Response from Paula B on 1 Apr 2024
Thank you for taking the time to give us your rating. We will continue to improve our service and product
10/10 Excellent
Gregory
Travelled with family, Business traveller
10 Mar 2024
Disliked: Property conditions & facilities
Very old and many upgrades need to be made.
Gregory
Stayed 2 nights in Mar 2024
Response from Paula B on 1 Apr 2024
Thank you for taking the time to give us your rating. We will continue to improve our service and product
10/10 Excellent
Megan
9 Mar 2024
Megan
Stayed 1 night in Mar 2024
Response from Paula B on 1 Apr 2024
Thank you for your rating ! We hope to see you back soon
10/10 Excellent
Tammy
3 Mar 2024
Liked: Property conditions & facilities
Our check in was fabulously fast! And the guy at the desk ( sorry I can’t remember his name!) was very friendly!!
Tammy
Stayed 1 night in Mar 2024
Response from Paula B on 1 Apr 2024
Thank you for your positive rating. We are happy that you were satisfied with your stay, but we will always strive to improve our facility even more.
I had a wonderful experience with the staff and the room was clean and safe, but the hotel itself is very dated and other patrons of the hotel tried unsuccessfully to enter my room several times in the night. The parking is abysmal and the location is kind of hard to find, however overall it served its purpose and the stay was not bad.
Victoria
Stayed 1 night in Feb 2024
Response from Paula B on 19 Feb 2024
Thank you for your review. Feedback like this helps us to improve our facility and service
tom from the reception was a nice guy he did a great job when we checked in.
Lamia
Stayed 1 night in Jan 2024
Response from Paula B on 26 Jan 2024
Thank you for your feedback , we are glad that Tom did a good job checking you in !
2/10 Terrible
Sabrina
Business traveller
20 Jan 2024
Will Never Stay There Again
Sabrina
Stayed 1 night in Jan 2024
Response from Paula B on 26 Jan 2024
Thank you for taking the time to give us your rating. We will continue to improve our service and product
6/10 Okay
Pamela
Travelled with partner
18 Jan 2024
Liked: Staff & service
Disliked: Amenities
Friendly familiar staff. Very cold room. Heat was turned up all the way and still cold. They did not have extra blankets or bath towels. Other guests were very loud all night long, slamming doors and yelling in rooms, hallway and parking lot and revving car engines. Fighting guests keeping us awake long after posted quiet hours.
Pamela
Stayed 2 nights in Jan 2024
Response from Paula B on 26 Jan 2024
Thank you for your review. Feedback like this helps us to improve our facility and service
My last night friday night 8th of dec
My neighbors next room over was very loud and was slamming doors and screaming outside the person upstairs from us it sounded like they were throwing bowling balls on the floor
We stayed 4 nights total Friday was HORRIBLE
Verified traveller
Stayed 1 night in Dec 2023
Response from Paula B on 26 Jan 2024
Thank you for taking the time to give us your rating. We will continue to improve our service and product
Horrible. Got a second room bc first one missing door safety latch, blanket for bed, hand towel, alarm clock. Bed smelled like some one threw up in it. Second room slightly better; rust all over tub where it has obviously dripped for months. overall dirty. hallway carpets filthy with holes worn through in may spots.
Bill
Response from Paula B on 26 Jan 2024
Thank you for taking the time to give us your rating. We will continue to improve our service and product
8/10 Good
Reyna
Travelled with family and small children
21 Oct 2023
Liked: Amenities
Very comfortable.
Reyna
Stayed 1 night in Oct 2023
Response from Paula B on 26 Jan 2024
Thank you for giving us the opportunity to host you !We hope to see you next time you visit Rockford !