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Reviews of Microtel Inn by Wyndham Henrietta/Rochester

2 out of 5
Microtel Inn by Wyndham Henrietta/Rochester
905 Lehigh Station Road, Henrietta, NY

Reviews

4.8
Rating 10 - Excellent. 93 out of 1001 reviews" "
Rating 8 - Good. 125 out of 1001 reviews" "
Rating 6 - Okay. 193 out of 1001 reviews" "
Rating 4 - Poor. 214 out of 1001 reviews" "
Rating 2 - Terrible. 376 out of 1001 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never ever again. A complete dump Very disappointed.
Stayed 1 night in Apr 2024

2/10 Terrible

Todd

Disliked: Cleanliness, property conditions & facilities
This property was under construction. It has construction equipment and supplies in all the hallways. They should have not taken bookings
Stayed 1 night in Apr 2024

2/10 Terrible

Rachel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Everything about this property was nasty. The first room I was put in was like being in a room full of smokers. The second room everything is dated and filthy. It was nasty.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, quiet & had convenient parking.
Stayed 3 nights in Mar 2024

2/10 Terrible

MARIBEL

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like a homeless shelter. Peeling paint everywhere- especially bathroom ceiling, leather chair ripped with stuffing showing, cracked tiles, broken moldings, unfinished unidentifiable electrical connection sticking out of the wall, 15 year old TV, no fridge, no microwave,
Stayed 2 nights in Apr 2024

2/10 Terrible

JENNICE

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel because of the location. It was close to the RIT campus. The pictures of the property looked nice. I loved the bench by the window and the decor. I also loved it because it was pet friendly. But this place is a nightmare. First off as soon as you pull in the grounds of the parking lot are all under construction. There is potholes and material all over the parking lot. Then when you check in they place a deposit hold of $50. We make our way to our room. There is no elevator it’s a walk up and The ice machine doesn’t work. We walk to our room and the room is falling apart. The walls are dirty and there is chipping on the floor. The room looks like it was cleaned. The corners have dirt and paint chips on the floor. There is even a left over used soap in the shower. The bath mat has brown stains on them and the toilet looks like it’s broken. Down the hallway there is construction workers and material all over. There are vacant rooms with the door wide open. The back door is unlocked so when you go down the lobby someone can come from behind. It’s very unsafe! I will not recommend to ANYONE!

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Horrible bed. Toast or creal for breakfast
Stayed 1 night in Mar 2024

6/10 Okay

daniel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
the door we were told to enter, #6 was unoperational. we asked 4 employees how to get in. not 1 of them spoke english!! the paint was peeling from bathroom walls. the tub was clogged, possibly from the peeling paint above tub. the towels were stained. and we were awoken to a hallway full of state troopers concerning some sort of altercation.
Stayed 1 night in Mar 2024

2/10 Terrible

Chris

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom, beds, walls, actually everything was dirty. There was a smell. And there was a leftover sub, blue cheese and half consumed rootbeer left in fridge. All together a bad experience and this place shoukd not be recommended.
Stayed 1 night in Mar 2024

2/10 Terrible

Francia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I made the mistake of boking this hotel for my son to attend RIT for a fair. Unfortunately, all of the hotels close to school were mostly booked or incredibly expensive. First thing he told me, was the smell at the entrance. My son said it was indescribable (bad). Room was old, outdated and dingy. Needless to say, I will not be booking this hotel again.
Stayed 3 nights in Mar 2024

2/10 Terrible

Michael

Disliked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Anna

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Employees were very nice and helpful. Property itself was run down, but a good price. Out of some breakfast food at 6:00am and no bowls. Otherwise, got a good nights sleep so can’t complain
Stayed 1 night in Feb 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Teri

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was so dirty, the bedding was so old, the pillows were so flat. I left within 2 hours. And
Stayed 1 night in Feb 2024

6/10 Okay

Ron

Disliked: Amenities, property conditions & facilities
You get what you pay for! This was an inexpensive option. The property is showing its age. The rooms are small and need a major refresh. The staff were fine (no issues).
Stayed 1 night in Feb 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Allison

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The outside of the hotel looked nice, inside smelled terrible the whole time like marijuana, was extremely dirty, our keys would not work so the lady at the desk gave us the housekeeping key which is very scary because we had access to every room, no remote for the tv, just very poorly kept. Will not go back.
Stayed 1 night in Feb 2024

6/10 Okay

Georgia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing dirty sink wont drain pillows flat and hard
Stayed 1 night in Feb 2024

10/10 Excellent

Zachary

Stayed 2 nights in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

ANKIT

Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional Staff, No water. One of the top WORST stays we have had in our travels.
Stayed 1 night in Jan 2024

2/10 Terrible

Luis

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check noticed a strong foul odor throughout the building. Room was dirty and paint peeling in bathroom.when getting ready to go to sleep,pulled the comforter down and the sheets were wet in the bed. We spoke to the attendant and were given a different room. This room also smelled foul. When going into the bathroom noticed peeling paint and the laminate areoud the shower was gaping. Upon turning the water on to brush my teeth noticed the sink was clogged. Breakfast was advertised 6-9. There was no breakfast. The parking lot and walkways were very icey. As of 11pm still have not received our $50 retainer for the room,we were told it would be returned as soon as our room was checked.we had left before 9 am. Very disappointed. What can be done about this?
Stayed 1 night in Jan 2024

6/10 Okay

Ernest

Stayed 1 night in Jan 2024

8/10 Good

Cedric

Disliked: Cleanliness
Stayed 2 nights in Jan 2024

2/10 Terrible

Josephine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Xantipple

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Bill

Disliked: Staff & service, property conditions & facilities
We were traveling with elderly parents that need assistance. We had booked a handicap accessible suite only to be told upon arrival that the only suites are on the second floor. The facility had no elevator to get to the second floor. The only option we had was to change to a room on the first floor of which only had single beds left for the night or go to a different hotel. There was no let me see how we can make it right. It was just too bad this is all there is. We had been on the road for 12 hrs and our parents need to get laid down so we had no choice but to put them in a first floor room alone. Both require assistance at a moments notice, so we let them sleep for a few hours while we waited in the car.
Stayed 1 night in Jan 2024

2/10 Terrible

Brooke

Stayed 2 nights in Jan 2024

4/10 Poor

Nina

Stayed 1 night in Jan 2024

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty to the point where I couldn't sleep for one night even though I had a room upgrade. I checked out one day earlier to move to another hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul Hannon,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and wonderful staff.
Stayed 1 night in Dec 2023

6/10 Okay

James

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Duane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Melody

Stayed 1 night in Dec 2023

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was nothing like in the pictures and the room had a foul odor
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncleaned towels, No mirror in washroom, just coffee, bread butter for breakfast. Didn't meet the expectation
Stayed 1 night in Dec 2023

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
Our room was horrible. We booked a suit. There was a bag full of condoms on our couch, the room reeked of marijuana. No trash cans, the door frame to the 2nd door was not there, the door could not fully lock and could be pushed in from the outside. I told night clerk and nothing was done. Day clerk was very apologetic.
Stayed 1 night in Dec 2023

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like anything bathroom not clean cracks all over the walls bed uncomfortable cabinets falling, and nasty smell in the room
Stayed 1 night in Dec 2023

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Tammie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it!!!
Very dated. Rhungs falling apart. Very small rooms. Doesnt look like it was cleaned very well. Cob webs everywhere and the bed sheets were on backwards......
Stayed 1 night in Dec 2023

6/10 Okay

Anjanie

Just for a night's rest, it's good
Our stay was comfortable, just for a night, bathroom was clean, amenities was great and the towels were extra soft and nice. Breakfast not so great 😕
Stayed 1 night in Dec 2023

6/10 Okay

Alaina

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Brian

Disliked: Staff & service, property conditions & facilities, room comfort
Bad stay
Bed was lumpy and could hardly sleep. Breakfast was a joke, all they had was bread, no coffee, nothing else but bread!!!
Stayed 1 night in Nov 2023

6/10 Okay

michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Doesn’t look like this place has done any upgrades in 30 years.
Stayed 1 night in Nov 2023

10/10 Excellent

Brendan

Travelled with partner
Liked: Staff & service, amenities
Its a middle of the road motel in terms of cleanliness and overall treatment by the workers but nothing I'd go out of my way to rent. That being said, nothing bad persay about the facility itself because for what it cost to rent the room it's exactly what I expected. Get what ya pay for people so don't complain when you want a cheap ropm and het a cheapnr9om
Stayed 1 night in Nov 2023

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
The room I stayed in was nothing like what was pictured on Expedia. This hotel needs major restoration from top to bottom. Flea bag hotel. Terrible!
Stayed 1 night in Nov 2023

4/10 Poor

Jamie

Disliked: Staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Nischal

Stayed 2 nights in Nov 2023

8/10 Good

Amanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a good and proper room for a one night stay, only complaint is I saw roach droppings and one crawl into the bathroom outlet. But besides that it was perfectly fine.
Stayed 1 night in Nov 2023