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Reviews of Clarion Pointe Rochester Monroe Avenue

2.5 out of 5
Clarion Pointe Rochester Monroe Avenue
2729 Monroe Ave, Rochester, NY

Reviews

7.8

Good

Rating 10 - Excellent. 210 out of 592 reviews" "
Rating 8 - Good. 193 out of 592 reviews" "
Rating 6 - Okay. 89 out of 592 reviews" "
Rating 4 - Poor. 62 out of 592 reviews" "
Rating 2 - Terrible. 38 out of 592 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Henry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to stay in a hotel that feels like a nursing home this is the place for you. If you want breakfast your choices are cereal oatmeal or a prepackaged danish. Not exactly what most people would consider a breakfast.
Stayed 2 nights in Apr 2024

6/10 Okay

Renee

Travelled with partner
My husband and I booked this property via Expedia app last minute. I wish I had done more homework — the hotel was “fine” for our need (a bed at 9pm at night), but the bed was on a metal frame that made noise every time we moved - it was very annoying. Otherwise it was “fine” but not a chain I’ll stay in again.
Stayed 1 night in Apr 2024

2/10 Terrible

Lisa, Erie

Travelled with family and small children, Business traveller
Disliked: Staff & service, property conditions & facilities
Rooms were not updated. When we tried to get linen to shower with there was no staff there. We called the number on the sign that was left to get help but no one answered. We still did not see a worker 3 hours later after we constantly went down to check!!!!!
Stayed 2 nights in Apr 2024

6/10 Okay

Richard, East Northport

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is modern but rather “bare bones.” Similar “economy” hotel chains, such as Hampton (Hilton) or Staybridge (IHG) offer more comfort for similar cost. The shower would not maintain a constant temperature, swinging wildly from cold to too hot. The TV was connected to only Pluto TV, a subscription service, and was very confusing to operate. Worst of all was the “complementary breakfast,” which consisted of only one variety of cold cereal, a few pre-wrapped sticky pastries, and a coffee machine that dispensed either French vanilla coffee or hot chocolate, but nothing else.
Stayed 1 night in Apr 2024

4/10 Poor

James

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Walls paper thin, bathroom extremely small, tv only works if you have subscription to something, pillows half size, bed like dorm back in college, the continental breakfast they offer is an insult.
Stayed 1 night in Apr 2024

4/10 Poor

Brandie

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel staff was friendly and the room was mostly fine. I liked the huge accent wall with beautiful scenery, which made the room feel pleasant. My mother liked the polished concrete floors. The huge window was very helpful for not feeling cramped in the room. I gave 2 stars mostly because the toilet overflowed in our room shortly after arrival, leaving toilet water all over the bathroom floor. I expected maintenance to come immediately to plunge the toilet and mop up the floor, but the front desk guy didn't know what to do and called the owner. He said they usually would have given us another room, but because it was eclipse weekend they were sold out. We left to get food and when we came back the front desk guy said he plunged the toilet and used rugs to pick up the water...so there might still be a bit of water on the floor. Obviously, there wasn't a maintenance person to be found to handle issues even though it was about 4pm, right around check in time. The water was mostly cleaned up so we just dealt with it, assuming maintenance would come at some point to mop. The next morning, a different person at front desk already knew about the issue and asserted that they would take care of it, but no one ever came to mop the floor. It was upsetting that they had the audacity to charge about $450 for that room and couldn't push themselves to ensure what I thought was a basic cleanup job.
Stayed 1 night in Apr 2024

10/10 Excellent

Travon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Angeline

Business traveller
Liked: Cleanliness, amenities
Clean and swift check in
Stayed 1 night in Mar 2024

8/10 Good

Zee

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The check in staff was very friendly and personable the first night - 2/12 and the afternoon housekeeper was very kind 2/13. However the morning staff never spoke or were not even at the desk to ask questions and the night desk clerk never spoke in the 4 nights I was there. Traveling alone, I did not feel safe when no one was at the desks at night when I came in late.
Stayed 4 nights in Mar 2024

2/10 Terrible

Lakia

Stayed 1 night in Mar 2024

4/10 Poor

Angela

Disliked: Cleanliness, amenities, property conditions & facilities
Furniture in rooms were pretty beat up also no ice machine if that's accessible other than going into the kitchen I think for the price of the stay it should have been in a lot better condition for the price of the state needs to be lowered
Stayed 2 nights in Mar 2024

6/10 Okay

frank

Travelled with family
Disliked: Amenities
The room door, bed, shower and pipes in wall are very loud. The bed has a spring box spring and creaks with every move. Also the sheets, blankets and towels are like sand paper( good if you need to exfoliate). The fixtures are poor, old and worn. The room door doesn’t close with out slamming, it’s very loud if you have someone still in bed. The free fruit is nice and plentiful
Stayed 1 night in Mar 2024

10/10 Excellent

Willie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Kenneth

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water was hot… NO cold water. Got burned in the shower trying to finish my shower. Hallway was super loud at night. Shade let light in from the street. Heat took forever to heat up the room. Overall pretty bad experience given the price tag with superior options around. Won’t be staying again.
Stayed 1 night in Jan 2024

10/10 Excellent

Beth, hatboro

Stayed 1 night in Jan 2024

4/10 Poor

Tamara

Travelled with group
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose pay at the property and they charged me the day of, and now I have to wait to get my money back. Then on top of that they said $300 dollars on top of what they charged me in order to keep the room, so I had them reverse it and if I don’t see my money by Monday y'all will be seeing me in person. Very unprofessional. Don’t even have a pool
Stayed 1 night in Dec 2023

2/10 Terrible

Kerrell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joshua

Liked: Staff & service, property conditions & facilities
For the price not a bad experience. Friendly staff, safe , well lit. The con the room needed minor repairs. I liked the epoxy resin floor in not a fan of carpets in hotel rooms i feel it's more sanitary
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly good professional Good restaurants near by too
Stayed 1 night in Dec 2023

6/10 Okay

Ron

Liked: Cleanliness, staff & service, amenities
Front area nice & good coffee Dingy halls & rooms Narrow tiny bathroom
Stayed 1 night in Dec 2023

4/10 Poor

jason

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets had holes in them, all the bedding looked like it was rolled up in a ball right before they put it in bed. I don’t know if they have housekeeping when we came back the bed wasn’t made and we did not get new towels, no we did t leave anything in the door saying so no disturb. When I went downstairs to advise him that no one came into the room to care clean or give fresh towels. He looked at me and said I’ll bring some towels up later. He did come up to the room with 3 bath towels later in the night. We would never stay there again
Stayed 2 nights in Dec 2023

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
Not a pleasant place to stay
Room was dirty, loud tapping noise, breakfast is a joke, no carpeting on floors, bad experience!!
Stayed 1 night in Nov 2023

6/10 Okay

Brian

Disliked: Cleanliness
Stayed 2 nights in Nov 2023

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place..
Stayed 1 night in Nov 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Justin

Travelled with partner
Disliked: Cleanliness, amenities
The room wasn’t what we booked. So I went up to the desk and asked if there were any other rooms, the front desk host said there wasn’t. I go back to the room and find boogers on the headboard of the bed, cigarette burn marks on the bed sheets and stains on the bathroom walls. I would not ever come back to this hotel.

10/10 Excellent

Louise

Stayed 1 night in Nov 2023

4/10 Poor

Helen H.

Stayed 3 nights in Nov 2023

2/10 Terrible

Adonnis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Bill

Stayed 1 night in Oct 2023

10/10 Excellent

SABITA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I like to thanks myself choosing the clarion pointe Monroe Rochester Ny And it was very remarkable for those above near by hotel Definitely would come back again Thanks
Stayed 2 nights in Oct 2023

4/10 Poor

Vincent

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin and check out there was no staff. The room felt like a college dorm room. Missing lamp shades, tv not working, the desk was like a college dorm desk and all scratched up. For the amount of money per night (close to $200), it was a major disappointment. The morning breakfast consisted of prepackages muffins and bananas. I didnt dare try the cereal out of the dispenser. We ended up going to a diner for breakfast. The only good thing was that there were not any bedbugs that we saw. Phewww.
Stayed 2 nights in Oct 2023

6/10 Okay

Tamie

Travelled with partner
Disliked: Cleanliness
We reserved a room with a king size bed and was given a room with two queen size beds instead. In addition, our room was not very clean and the room was a little run down. For example, there was dried up ketchup or something on one of the nightstands and the bathroom door stuck so it was hard to open and close.
Stayed 1 night in Oct 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Staff were kind. Some aspects of the property were not as well kept up (wet floor signs out the whole stay). But it was a really nice and easy stay
Stayed 2 nights in Sep 2023

4/10 Poor

Shawnike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area was super convenient. It is close to the highway and there’s a Starbucks nearby which is always a plus. The room was not clean. The sink still had toothpaste in it, and the surfaces were dirty. The line as were also heavily stained from the shower curtain to the towels. There is no elevator (but there are only two floors so It’s ok) a person from Housekeeping walked in after I let them know through the door I didn’t need service (I wasn’t provided a sign for the door) overall, the place did not fit the area it was in.
Stayed 2 nights in Sep 2023

2/10 Terrible

Anthony

Stayed 1 night in Sep 2023

10/10 Excellent

Tina

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Would stay again if back in the area..
Front desk receptionist was great and very helpful! Hotel was hard to find via Google maps, but easy to navigate once you locate it. Hotel did not have an elevator, luckily the front receptionist was quick to find us a room on the first floor.
Stayed 1 night in Sep 2023

2/10 Terrible

Reginald

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel canceled my reservation stating smoking in the room and i don't smoke. I am a professional and coduct myself as such..
Stayed 2 nights in Sep 2023

10/10 Excellent

Winifred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While the picture shows lamps with shades, our were bare bulbs with a cage over them. Would have preferred shades. Pru and Antonio were both very helpful and accommodating with a smile.
Stayed 2 nights in Sep 2023

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities
Actual bugs! Room not fully renovated
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean but so many little things wrong
The room was very clean, but there were several things wrong or missing. The phone didn't work, the tv remote didn't work (which the front desk person kindly came to re-pair with the tv- it had to be paired with the tv), but then trying to watch youtube tv (which is what you were supposed to watch), it kept getting cut off saying the time limit was up, our fitted sheet had holes in it (he kindly brought a new sheet), the curtain didn't cover the whole window so a lot of light came in (we hung our holey sheet to block the light), there was no closet nor anywhere else to hang anything, and there was nowhere to put your bags, except the floor. The lining on the chair was falling apart. The bathroom was tiny, but fortunately the sink was outside the bathroom. Also, we were surprised by the fact that there is no carpet. I can see now in the photo that there in no carpet, but that was unexpected. The front desk person was very polite, friendly, and as helpful as possible. The room was very clean, and the shower worked well except we were out of conditioner. Overall it was comfortable and clean, but so many things were not working or missing, etc.
Stayed 2 nights in Sep 2023

4/10 Poor

Wendy

Travelled with family
Disliked: Cleanliness
Probably won't be back....
We came in at night and noticed dirty towels hanging around which made us nervous that our sheets were dirty too, but it was too late to tell anyone. Shower had no shampoo or conditioner in it. Breakfast was sparse but I guess all of the other reviews say that too. Gym had no fans, empty water and no cleaning supplies for after. They were great about getting us clean sheets the next day. I am not 100% sure if they were dirty to be begin with but the towels definitely were. I have never been in a hotel with no drawers or anyting to put your clothes in. Had a fridge and a desk and two beds with an end table in between that is it. Not sure if it was just our room or they were going for the minimalist look.
Stayed 2 nights in Sep 2023

10/10 Excellent

Estrella

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I like it. I had a great experience.
Stayed 2 nights in Sep 2023

6/10 Okay

Chris

Travelled with partner
Disliked: Amenities, property conditions & facilities
The pluses were that Wholefoods and Starbucks were across the street. Dunkin was just up the road. The location suited us out of town. The minuses: the bed springs were super noisy. The bathroom was so small that the vanity was outside it. The blind was too small for the window and there was a bright light coming through the window. Next to the construction site. Breakfast was sparse. The vanity sink was blocked so we cleaned our teeth over the bath. The whole place smelled musty.
Stayed 1 night in Sep 2023

10/10 Excellent

George

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Aug 2023

8/10 Good

tessa

Stayed 1 night in Aug 2023