Exterior

Reviews of Quality Inn Chester - South Richmond

2.5 out of 5
Quality Inn Chester - South Richmond
12711 Old Stage Rd, Chester, VA

Reviews

6.8
Rating 10 - Excellent. 172 out of 621 reviews" "
Rating 8 - Good. 165 out of 621 reviews" "
Rating 6 - Okay. 100 out of 621 reviews" "
Rating 4 - Poor. 89 out of 621 reviews" "
Rating 2 - Terrible. 95 out of 621 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel were great.
Stayed 1 night in Mar 2024

2/10 Terrible

Robin

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Pool and downstairs bathroom were out of order. Obviously the property was not well maintained. Looks like a gunshot in one of the downstairs windows. The staff were very kind and helpful though.
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Yasmin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Feb 2024

8/10 Good

Tomonique

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Matthew

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom door drug on ground, a bolt in sink handle to turn onwater. No enough shampoo.
Stayed 2 nights in Feb 2024

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024

8/10 Good

Jontele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

6/10 Okay

Kayla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Nichole

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and no bugs which is new for a traveler like me! Good waffles as well!!
Stayed 4 nights in Jan 2024

8/10 Good

Branden

Stayed 1 night in Jan 2024

6/10 Okay

cynthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the room appeared clean but very obvious peeling wallpaper, rusty sprinklers on walls, bathroom —- basically appears like it has a bandaid over a bad injury that needs stitches! smelled like burnt toast. honestly, if i wasn’t exhausted i would’ve hit the road, jack! staff was very friendly
Stayed 1 night in Jan 2024

10/10 Excellent

J..D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet location considering how many trucking companies are nearby and all the main roads.. Convenience to everything.
Stayed 1 night in Jan 2024

2/10 Terrible

Danny

Stayed 1 night in Jan 2024

2/10 Terrible

Jackie

Business traveller
Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Aaron

Stayed 1 night in Jan 2024

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Changed reservation without asking
Stayed 1 night in Dec 2023

4/10 Poor

Gajendra

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
On the listing they said they have continental breakfast but you'd only see waffle in the menu. they dont wven have breads
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a try
We had a very nice stay at your hotel. Staff was amazingly helpful. We really enjoyed ourselves. Felt like we were home.
Stayed 4 nights in Dec 2023

10/10 Excellent

Janet

Travelled with family
Stayed 3 nights in Dec 2023

8/10 Good

ji

Stayed 1 night in Dec 2023

10/10 Excellent

Ronald B

Stayed 3 nights in Dec 2023

6/10 Okay

Julian

Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Productive weekend
Guest were friendly. Answered all our questions.Very helpful with outstanding service. Enjoyed our stay. Thank you to the staff.
Stayed 3 nights in Dec 2023

8/10 Good

Idolia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I have lived in Chester for 6 yrs and was just visiting. I did see terrible reviews, but the only issue I experienced was a strong smell of must, moldy scent. I am not sure if it were the carpet, AC unit, or vent. The AC looks like it needs cleaning. Otherwise, the stay was affordable and fine. The staff was pleasant. There were no issues with check in. I have hyperosmia but perceived no cigarette odor. The unit was visibly clean except there were black areas on the light panel; unsure what it is. We slept well; I am sensitive to noise and didn’t have any issues with the noise. I heard the closing of the door early in the night, but it’s inevitable to not hear that or people conversing. I have stayed at facilities with higher ratings and hear people talking through the walls or in the hallways. Equally important, there were no safety issues. I would recommend probably advancing to wooden floors or freshening the carpet, and cleaning the AC. Chester is my 3rd home. I miss it.
Stayed 1 night in Dec 2023

10/10 Excellent

Dan

Stayed 1 night in Nov 2023

10/10 Excellent

Karen, New York

Travelled with partner
Liked: Cleanliness, staff & service
We needed a spot to make a pit stop for a night. The room given to us was clean, spacious and soundproof. Its a great place to do an overnight stay.
Stayed 1 night in Nov 2023

8/10 Good

Zhong

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! Great price and extremely clean and comfortable
Stayed 1 night in Nov 2023

6/10 Okay

SANA

Travelled with partner
Room was good but didn’t like the location. It was also very noisy at night.
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally read reviews prior to booking however this a quick get out the house trip. Glad I decided to book before reading reviews the hotel was well maintained and managed! The only downside was breakfast options but for the price can't complain! Staff was friendly and room was clean and spacious would definitely book again!!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Russell

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

michelle

Stayed 9 nights in Nov 2023

2/10 Terrible

Jalonda

Stayed 3 nights in Nov 2023

10/10 Excellent

Carmen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman that checked me in was incredibly nice over the phone and in person
Stayed 1 night in Nov 2023

10/10 Excellent

Zoe

Travelled with family
5 stars
The room was very clean. 100% recommended.
Stayed 1 night in Nov 2023

8/10 Good

Andreas

Stayed 11 nights in Nov 2023

2/10 Terrible

Jacqueline

Business traveller, Travelled with partner
The place is ok o far, the staff is okay, but for some reason my account keeps defaulting to my old name and they almost did not allow me to check in, and they charged my credit card another $100.00. I was not prepared for the additional charge to be taken out of my account which is causing a hardship for my trip. If my trip was already paid for why the additional charge?
Stayed 1 night in Nov 2023

10/10 Excellent

LACRETIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kasey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Mindy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have an indoor pool but it was closed. Made my kid sad. It is outdated and dirty. Guess you get what you pay for.
Stayed 1 night in Nov 2023

10/10 Excellent

Meghan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! While it may not have a ton of amenities, it was good for the price! Breakfast choices are limited, but had a few small options. The rooms were clean and well kept, just dated. It didn’t have the glam, but that was expected. The staff was very friendly and we will stay again next time we visit!
Stayed 2 nights in Oct 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Monique

Liked: Property conditions & facilities
The property was easy to locate and park. The smell was of smoke was a little bit much.
Stayed 1 night in Oct 2023

2/10 Terrible

Kenya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Shirley S

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
And the facility don’t provide Spanish channels
Stayed 3 nights in Oct 2023

10/10 Excellent

Rich

Stayed 3 nights in Oct 2023