Exterior

Reviews of Summerset Hotel & Suites

2 out of 5
Summerset Hotel & Suites
7900 Stage Stop Road, Blackhawk, SD

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 1004 reviews" "
Rating 8 - Good. 360 out of 1004 reviews" "
Rating 6 - Okay. 91 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

JAMES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
over all the stay was good, but we were next door to the exercise room and someone was running on the tread mill at 4:00 AM two mornings in a row and woke us up both times. The posted hours on the door of the exercise room were 8:00 AM to 10:00 PM!
Stayed 2 nights in Mar 2024
Response from kek on 22 Mar 2024
Thank you for your great review. We are sorry that the sign on the exercise room was not followed according to the hours! We will look into solving that issue. Again, James, that you for your review.

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable! The hotel staff were great! Hotel was clean. I was sad the hot tub was not working.
Stayed 2 nights in Mar 2024
Response from kek on 22 Mar 2024
We are glad your stay with us was great. We value your feedback, Charlene. We have parts on order for the hot tub and expect it to be working soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Property was located right off the interstate for easy access. It was very clean (inside and outside). Very reasonably pruced
Stayed 1 night in Mar 2024
Response from kek on 15 Mar 2024
Thank you for your great review! We look forward to your next stay with us

8/10 Good

Jeremy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed for one day it was quite and the staff where all very nice!
Stayed 1 night in Mar 2024
Response from dlb on 11 Mar 2024
Thank you Jeremy, We hope that you will stay with us again the next time you are in the area.

4/10 Poor

Douglas

Travelled with partner
Hot tub not working and that was the reason I booked as after a long days drive I need one to rest properly
Stayed 1 night in Mar 2024
Response from dlb on 11 Mar 2024
Doug, I am so sorry the hot tub was not working. Trust me we are trying everything we can to get it up and running properly. Please give us another chance next time you are in the area.

8/10 Good

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from kk on 7 Feb 2024
Thank you for your review. We strive to provide a great experience for our customers and value your feedback. We look forward to your next stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were doing a good job cleaning. Nice breakfast.
Stayed 2 nights in Jan 2024
Response from kk on 1 Feb 2024
We want to thank you for your great review David! We are glad you enjoyed your stay with us.

8/10 Good

LaJune

Stayed 4 nights in Dec 2023
Response from kk on 27 Jan 2024
Thank you for your review. We value your business and strive to provide a great stay for our guests!

8/10 Good

LaJune

Stayed 3 nights in Dec 2023
Response from kk on 25 Jan 2024
Thank you for your great review. We value guest feedback and strive to provide a positive stay for guests!

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean rooms
Stayed 3 nights in Dec 2023
Response from kk on 30 Dec 2023
Thank you for your great review! We strive to meet and exceed our guests expectations. We look forward to your next stay with us.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from kk on 19 Dec 2023
We appreciate your great review. We look forward to your next stay with us.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean place. Owner’s are great! Will definitely stay there again.
Response from kk on 19 Dec 2023
We so appreciate your review! Our guests are so important to us and we look forward to your next stay with us. Happy Holidays!

10/10 Excellent

Heidi

Stayed 2 nights in Dec 2023
Response from kk on 7 Jan 2024
Thank you Heidi for your great review! We look forward to your next stay with us and value your feedback.

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from kk on 19 Dec 2023
Thank you for your review of our hotel. We appreciate your business and strive to provide the best possible experience for you.

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed 2 nites at Summerset hotel, I had no compliants, the room was very clean, hot water, temp control worked. staff friendly and helpful, and good breakfast, highly recommend. Easy on and off the freeway. gas station and grocery store walking distance. I never had to eat out so didn't use resturants. Would stay again!
Stayed 2 nights in Dec 2023
Response from kk on 19 Dec 2023
Thank you for your great review. We strive to provide the best service possible to our customers and value their comments. We look forward to your next stay with us.

10/10 Excellent

John, Flippin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management with everything as shown.
Stayed 1 night in Dec 2023
Response from kk on 19 Dec 2023
Thank you for your great review. Happy Holidays

4/10 Poor

Elfreda

Travelled with family
Stayed 1 night in Dec 2023
Response from kk on 19 Dec 2023
Thank you for your review.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from kk on 19 Dec 2023
We so appreciate your generous review. Our Guests are our priority and we strive to provide the best service possible.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from kk on 19 Dec 2023
We so appreciate your great review. We look forward to your next stay with us. Happy Holidays

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from kk on 14 Dec 2023
Thank you for your great review! We look forward to your next stay with us!

10/10 Excellent

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Highly recommend
Stayed 2 nights in Nov 2023
Response from kk on 23 Nov 2023
Thank you for your great review. We appreciate it! We look forward to your next visit Marcelo

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
It had what we were looking for, close to the city, yet far enough out away from all the city noise and commotion.
Stayed 2 nights in Nov 2023
Response from kk on 18 Nov 2023
Thank you for your great review! We are happy you enjoyed your stay with us and look forward to your next stay!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from kk on 11 Nov 2023
Thank you for your great review!

10/10 Excellent

Ferdinand

Stayed 3 nights in Nov 2023
Response from kk on 29 Nov 2023
Thank you for your great review. We look forward to your next stay with us!

10/10 Excellent

Sara

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. I remember staying there when it was first built and its still in great condition - some of the same staff still work there :) The family owners are very welcoming, and one of them even helped me get my luggage out and packed. If you want flash and corporate, this isn't it. If you want personal and comfortable, stay here for sure.
Response from kk on 9 Nov 2023
Thank you for the great review! We try to exceed our customers' expectations and are pleased you enjoyed your stay with us!

10/10 Excellent

Ronald, Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from kk on 9 Nov 2023
Thank you for your great review, we look forward to your next visit!

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from keh on 4 Nov 2023
Thank you for your great review, we are so pleased you enjoyed your stay!

8/10 Good

Lori

Stayed 1 night in Oct 2023
Response from kk on 16 Nov 2023
Thank you for your review, we are happy you enjp\oyed your stay.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good overall.
Overall pretty nice. I would stay here again. Just the right distance from/to Rapid City. The only complaint would be the plugged up bathtub, always fun standing in somebody else's filth while taking a shower.
Stayed 2 nights in Oct 2023
Response from keh on 24 Oct 2023
We are sorry for this problem. This issue has been corrected.

10/10 Excellent

TODD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was super friendly and helpful. Hotel was charming and clean. Grocery right across the road. Breakfast was super. Can't say enough good about this lovely inn.
Response from keh on 24 Oct 2023
Thank you for your great review, we are so pleased you enjoyed your stay!

4/10 Poor

Debra

Disliked: Room comfort
Matress Upgrade Needed
Please consider upgrading your matresses or at least in room 224. Also no comforter on the bed and was only given a blanket when I asked for one.
Stayed 1 night in Oct 2023
Response from keh on 24 Oct 2023
We are sorry for this inconvenience. This issue has been corrected.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from keh on 24 Oct 2023
Thank you Jennifer

10/10 Excellent

Dajana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Super cute Hotel, we even had a little patio with our room. Staff was very nice and everything was clean and comfy. I would have loved to have some toast for breakfast or a bagel. I’m not a breakfast sandwich kind of girl or sugary cereal. Everything else was great.
Stayed 1 night in Oct 2023
Response from keh on 24 Oct 2023
Thank you for the great review, we are so pleased you enjoyed your stay!

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with beautiful little lobby. Pool was great, nice variety of breakfast options included for a continental breakfast. Only issue was the heater put off a terrible smell when turned on initially, smell went away.
Stayed 1 night in Oct 2023
Response from dlb on 20 Oct 2023
Thank you, Kelly, for the great review. The smell was the initial heater smell after not being used for the entire summer. We are so pleased you found our lobby, breakfast and pool to your liking.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service, broken hot tub and roomheat
Manager would not move us out of a connecting room. Cleanliness was marginal, worn furniture and carpet and many sticky surfaces. Broken hot tub and room heater. Very limited breakfast selections. Value for money spent was not good. This room was $200, I hate to say it but we will staying at the chain motels in the future.
Stayed 1 night in Oct 2023
Response from dlb on 13 Oct 2023
Thank you for your comments, I am sorry you were not moved from a connecting room. I do not have a reason for this, unless our hotel was full. I have addressed sticky surface with housekeeping staff. As far as the hot tub, we are terribly disappointed as well. We have been working with the pool and spa people for a couple of weeks and they are struggling to get us the necessary part.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find comfortable and great food near
Stayed 1 night in Oct 2023
Response from dlb on 12 Oct 2023
Thank you, we are happy you enjoyed your stay.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from dlb on 12 Oct 2023
Thank you for the great score!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub out of order
Stayed 1 night in Oct 2023
Response from dlb on 12 Oct 2023
Thank you!

8/10 Good

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like is the door handle came off in my hand when I left my room. I reported it to the front desk. The next morning the same thing happened, so they didn’t fix it. Other than that no complaints.
Stayed 3 nights in Oct 2023
Response from dlb on 12 Oct 2023
We are sorry for you inconvenience. This issue has been corrected.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a quiet motel away from the bustle of Rapid City. We also had items were were transporting in our pickup and we wanted a safe place to park it for the night. This motel is in the bedroom community of Black Hawk/Summerset and was ideal for our needs. Also we had to hit the road early and they had coffee and breakfast out at 5 a.m. We would stay here again.
Stayed 1 night in Sep 2023
Response from dlb on 12 Oct 2023
Thank you for the great review, we are so pleased you enjoyed your stay!

4/10 Poor

Verified traveller

Liked: Staff & service
Not what it seems.
wasn't what was expected based off reviews online. It used to be a different hotel before it became Summerset Hotel & Suites, should probably take off the old reviews and leave the new ones.
Stayed 1 night in Sep 2023
Response from dlb on 12 Oct 2023
Thank you

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Old hotel, needs updating. Staff nice.
Stayed 2 nights in Sep 2023
Response from dlb on 12 Oct 2023
We agree that certain areas of the hotel need to be updated, but part of the charm is the rustic furniture.

8/10 Good

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from dlb on 12 Oct 2023
Thank you Margaret.

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem.
I am so glad that I wandered outside of the city and stumbled upon the Summerset. It is amazing and the staff is very friendly and accommodating. It has a lot of character and was a perfect spot to relax before hitting the road again. I will be sure to stop by next time I am in town.
Stayed 1 night in Sep 2023
Response from dlb on 12 Oct 2023
Thank you, Tara, we try to exceed our customers' expectations and we are pleased you enjoyed your stay with us!

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from dlb on 12 Oct 2023
Thank you.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has wonderful staff and is clean and well kept! Will be staying here on future visits to the Black Hills area
Stayed 5 nights in Sep 2023
Response from dlb on 12 Oct 2023
Thank you, Renee, we look forward to your next visit.

8/10 Good

Jill

Travelled with partner
Liked: Amenities
The staff was friendly and very accommodating. Room was clean, comfortable and quiet.
Stayed 1 night in Sep 2023
Response from dlb on 12 Oct 2023
Thank you, Jill, for the nice comments.

10/10 Excellent

Jean, Lower Brule

Stayed 2 nights in Sep 2023
Response from dlb on 20 Oct 2023
Thank you for the nice scores, Jean, we are so pleased you enjoyed your stay with us!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip the Franchise Hotels and stay here
Excellent experience for non franchise hotel
Stayed 1 night in Sep 2023
Response from dlb on 12 Oct 2023
Thomas, thank you for the great comment!

10/10 Excellent

Carol, High River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from dlb on 12 Oct 2023
Thank you.