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Reviews of Clarion Pointe Wake Forest - Raleigh North

2.5 out of 5
Clarion Pointe Wake Forest - Raleigh North
12401 Wake Union Church Rd, Wake Forest, NC

Reviews

7.6

Good

Rating 10 - Excellent. 260 out of 762 reviews" "
Rating 8 - Good. 237 out of 762 reviews" "
Rating 6 - Okay. 120 out of 762 reviews" "
Rating 4 - Poor. 83 out of 762 reviews" "
Rating 2 - Terrible. 62 out of 762 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Mariel

Liked: Cleanliness, property conditions & facilities
The breakfast area was terrible the remove food while we try to get breakfast and housekepping very loud could not sleep and my kids cry all over the loud cleaning
Stayed 1 night in Apr 2024

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Amenities
The staff was fantastic and the breakfasts were amazing, so big kudos there! Unfortunately, there was trash building up in trash cans that weren't emptied regularly. In addition, not once did we have someone come in to freshen up, empty trash, refill coffee supplies, or giving us even another roll of toilet paper. I ran out in the middle of the night and ended up having to use tissues. Furthermore, our last night several other occupants of other rooms were yelling in the hallways, slamming doors, blaring music, and my son told me this morning, he heard people fighting and hitting each other. Had I not been absolutely exhausted, and needing to get up early in the morning, I would have asked to change rooms. Again, the staff was great, and other than overflowing trash cans, the place was pretty clean. In addition, the pool water was pretty cloudy and we didn't feel comfortable getting in due to the bacteria likely in the water.
Stayed 4 nights in Mar 2024

6/10 Okay

Crysanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was very clean and the beds were very comfortable. The reason I gave the review was the breakfast and the pool. We went to breakfast at about 9:15 am. On the weekend, it was advertised until 10 am. Nothing was on the bar, the waffle mix was empty as well as no milk and limited everything else. The lady who was in charge of the kitchen had a bad attitude when we asked for more eggs and bacon. She ended up making it but gave us mean glares the whole time. The same thing happened the next day and she was cleaning up everything 20 min before posted time. The other issue was the pool. There was so much chlorine that it gave my son chemical burn. Not too serious, but still. There were kids in there splashing us the whole time and being loud. We eventually left. The front desk employees were exceptional. Every other part of our stay was great.
Stayed 2 nights in Mar 2024
Response from TB on 27 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Wake Forest - Raleigh North. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the breakfast attendant. Your satisfaction is important to us as a valued customerWe will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

David

Travelled with family
Place was ok. Staff was nice. Room had a large spot on cieling with different color paint. You could see light through crack in the door from the hall like it wasn’t sealed properly. Bed was comfortable and over all clean. Stayed three days the second day they gave us clean towels but never made our bed or cleaned up the room. It appeared many construction workers stayed at the hotel when we were there and hung in the parking lot which we didn’t care for.
Stayed 3 nights in Mar 2024
Response from TB on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Wake Forest - Raleigh North. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued customer.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

HYTHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat clean friendly staff
Stayed 2 nights in Feb 2024
Response from TB on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Wake Forest - Raleigh North. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you for choosing our hotel and hope to see you again soon

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Mar 2024
Response from TB on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Wake Forest - Raleigh North. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you for choosing the Clarion Pointe Raleigh N and we look forward to seeing you again soon

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms are great and staff is very helpful
Stayed 1 night in Mar 2024
Response from TB on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Wake Forest - Raleigh North. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you for choosing the Clarion Pointe Raleigh N and we look forward to seeing you again soon

2/10 Terrible

Amy

Disliked: Amenities
What a nightmare
Stayed 1 night in Mar 2024
Response from TB on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Wake Forest - Raleigh North. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued customer.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Davina

Travelled with family
I really enjoyed my stay here everyone was very nice and their hospitality was A1. They have a nook and cranny in the front for late night snacking 24 hour coffee available, which was absolutely amazing along with flavored creamer. The pool was open till 11 PM and the Jacuzzi was so nice and warm Towels were available after you get out the pool. It was very close to my friends where I was staying near. There was lots of parking available. The room was nice and clean. The hallway smelled good. The breakfast was absolutely amazing so much to choose from and the hours were until 10 AM, which was really nice too they had built in, shampoo and conditioner I did not use it but I think that was wonderful. Lots of towels available TV with cable, washer and dryer available on site coin-operated ice machine available water fountain available the decor on the walls, and the carpet were very nice very homey. The only thing I can really say is my blow dryer in the bathroom didn’t work But overall I had a wonderful experience . I will definitely book again when I come to North Carolina.
Stayed 1 night in Mar 2024
Response from TB on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Wake Forest - Raleigh North. As a Choice Privileges member you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you for your choosing our hotel and we look forward to seeing you again very soon.

8/10 Good

Kara

Travelled with family
Liked: Staff & service, property conditions & facilities
The employee at the front desk was wonderful - helpful and friendly. checkin was easy. Room was clean. Some prior reviews complained of bugs - saw 0 bugs! The bathroom did have a musty smell when the water was running…otherwise all was good!
Stayed 1 night in Feb 2024
Response from TB on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Clarion Pointe Wake Forest - Raleigh North. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

8/10 Good

Britney Nicole

Stayed 1 night in Feb 2024
Response from Tb on 25 Mar 2024
Thank you Britney Nicole for your feedback. We appreciate your business and we welcome your back soon.

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was GREAT!!!!!
Stayed 1 night in Feb 2024
Response from TB on 18 Mar 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Clarion Pointe Wake Forest - Raleigh North. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Tracy

Business traveller
Expedia charged me for my stay and so did the hotel. They wouldn’t refund, said it was a problem with Expedia and to figure it out with Expedia. Not happy with the customer service for sure.
Stayed 1 night in Feb 2024
Response from Tammy B on 23 Feb 2024
We do apologize for the inconvenience. You booked thru Expedia and the receipt should have been given thru Expedia. Hotel is not suppose to give you a receipt because if you look on your receipt, the Credit card charge ends in 3427 which is an Expedia Virtual Card that was sent to us by Expedia. You paid Expedia with your personal card, which the hotel does not have access to your card. We only have the Expedia virtual card so we could not have charged your card. Expedia should have clarified that to you when the reservation was made through the 3rd party and not the hotel itself.If you have any other questions, please feel free to give us a call and I will be glad to help in any way. 919-556-4007 Clarion Pointe Management,Tammy B

10/10 Excellent

Denique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eli was amazing
Stayed 1 night in Feb 2024
Response from Tammy B on 23 Feb 2024
Thank you for your feedback and we want our customers to feel comfortable. Please come again soon.

6/10 Okay

Gloria, Leland

Liked: Staff & service
Old looking run down. Dining area had a strong cleaning order. Way to much it was over powering.
Stayed 1 night in Feb 2024
Response from Tammy B on 23 Feb 2024
We are so sorry that you were not happy with your stay.Please be advised that we will keep in mind the issues and will bring them to the attention of the management.Thank you for choosing our hotel.

8/10 Good

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TB on 18 Mar 2024
Thank you for choosing the Clarion Pointe and we appreciate your business. Your feedback is greatly appreciated. We want to make sure that we do our best to keep our customers happy.Hope to see you again soon!

8/10 Good

Katherine, Any city

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Tammy B on 23 Feb 2024
Thank you for your feedback and we hope to see you again soon.

4/10 Poor

Robin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Amanda

Travelled with partner
Liked: Amenities
Love the late breakfast til 10.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Stayed 2 nights in Dec 2023
Response from Tammy B on 23 Feb 2024
Thank you for your feedback and we hope to see you again soon.

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel for a good price.
Stayed 3 nights in Dec 2023

6/10 Okay

Walter H

Liked: Cleanliness, staff & service, property conditions & facilities
Queen bed are stiff not comfortable like there king beds
Stayed 1 night in Dec 2023
Response from Tammy B on 23 Feb 2024
We are so very sorry for the uncomfortable experience you had. We will make every effort to make your next stay as comfortable as possible. Thank you for choosing our hotel and please come again.

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023
Response from Tammy B on 23 Feb 2024
Thank you for your feedback and we hope to see you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tammy B on 23 Feb 2024
Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Dianne, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tammy B on 23 Feb 2024
Thank you for your feedback and we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Alex

Stayed 1 night in Dec 2023

8/10 Good

James

I liked that it’s on a service road off the main highway for not as much noise from traffic
Stayed 1 night in Dec 2023

4/10 Poor

Destinee

Stayed 1 night in Dec 2023

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was not very clean at all and the toilet was messed up
Stayed 2 nights in Dec 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness of the room; staff was very nice and helpful; and the breakfast was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Davione

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Stayed 1 night in Dec 2023

6/10 Okay

Margaret

Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Nov 2023

8/10 Good

JEFF JAYE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice place. We were relaxed. Thanks
Stayed 1 night in Nov 2023

10/10 Excellent

Ana

Stayed 1 night in Nov 2023

6/10 Okay

Heather

Pros: Bed was comfortable; Great Mexican restaurant just across the street; easy accessibility to Major highway. Did not like: Mildew in and around the shower; Shower door would not stay closed so I had to wedge a towel behind the runner to prevent water from going out to the floor; Continental breakfast was adequate but nothing special...I have definitely seen better; Cleaning crew started cleaning above and around me before 8am!! Was very disappointed I didn't get to sleep in. Overall, I would probably check out another hotel in the area before staying at this one again.
Stayed 1 night in Nov 2023

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

MaryAnne

Stayed 2 nights in Nov 2023

10/10 Excellent

Julie

Stayed 2 nights in Nov 2023

4/10 Poor

Andrea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay!
Stayed 1 night in Oct 2023

8/10 Good

DUANE, MCLEAN

Stayed 1 night in Nov 2023

10/10 Excellent

Makeea

Stayed 1 night in Nov 2023

6/10 Okay

thomas

Travelled with group
Liked: Cleanliness
Chair in room was broken, heat/ ac didn’t work, shower door wouldn’t stay closed.
Stayed 1 night in Oct 2023

4/10 Poor

erika

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Comfy but . . .
Staff were very nice. Carpet and bathroom floors definition need attention. Food and debris on carpet, bathroom floor and lower walls grimy and dirty. As a vacation rental owner, i would have definitely received a very low rating if my cleaner was that bad. Looks like it was last scrubbed a couple months ago.
Stayed 2 nights in Oct 2023