Interior

Reviews of L'Alcazar

5 out of 5
L'Alcazar
4 Impasse Benabdallah, Bab Laalou, Rabat

Reviews

8.8

Excellent

Rating 10 - Excellent. 80 out of 133 reviews" "
Rating 8 - Good. 32 out of 133 reviews" "
Rating 6 - Okay. 13 out of 133 reviews" "
Rating 4 - Poor. 5 out of 133 reviews" "
Rating 2 - Terrible. 3 out of 133 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay. Hotel was beautiful! Room was nicely decorated, comfortable, great location & clean. Rooftop pool was soothing, relaxing & quiet to come back to after a hot day of sightseeing. Breakfast was delicious & generously appointed. The staff, especially George, was attentive, accommodating, kind, took his sweet time to give us useful suggestions & his kind generous spirit was so refreshing every morning. I highly recommend!
Stayed 4 nights in Sep 2023

10/10 Excellent

Kunihiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
This hotel was wonderful! Hotel staffs were kind and friendly.
Stayed 3 nights in May 2023

6/10 Okay

Weihua, Brussels, Belgium

Liked: Cleanliness, staff & service
The property is still being renovated. So you smell some paint-like odor. Also because it is being renovated, the courtyard is literally empty, the room TV set is there but not connected to the cable...
Stayed 1 night in Dec 2022

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morrocan detour
We were greated with kindness and offered tea. The riad is being remodled, however, our room was very clean and comfortable. The concierge was very attentive and helped us pick a fabulous restaurant for dinner.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was gracious, kind and very attentive. The location was great, too. Perfect!
Stayed 1 night in Mar 2020

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent service, well located. Highly recommended
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelously quirky decor, good location, huge room but with internal stairs to the sleeping area. Limited staff: TV didn’t work and no one could fix it, the room phone didn’t work either. But certainly to be recommended for a short Rabat stay.
Stayed 1 night in Dec 2019

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait. Très bel acceuil et services (bagages, repas etc). Très Bien situé. Nous recommandons définitivement. Merci :)
Stayed 1 night in Oct 2019

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are located in the Medina , a safe and authentic place to stay in Rabat. The whole team was very kind. I loved the big bathrooms, breakfast and details in all the decoration of the hotel,  full of charm . I have to mention the amazing  sunset in its terrace. Recommended 100%.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is 100% very professional and more than willing to help us with our needs. Abdul was very kind and had dinner prepared as well as breakfast at any time we requested. Abdul also helped us coordinate transportation to Chefchaouen via private car and helped research alternative options. We are very happy we stayed here for our time in Rabat and will gladly stay again!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely mix of modern and restored Ryad. Good location and lovely staff
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Rabat old Medina
The riad is amazingly beautiful, very nicely done! The staff is very friendly and helpful. Breakfast was average, there definitely room for improvement. We recommend L’Alcazar.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sumptuous Decor, roof terrace, clean, friendly staff
Stayed 1 night in Jun 2019

8/10 Good

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Ok riad
The good— great location on edge of Medina, easy walk to Kasba, Medina and tourist shopping. Very nice rooftop deck with 360 views of Medina and even ocean. Lovely central patio where breakfast is served. Nice elevator. Nice 2; hour staff who speak fair English. Negative—next to a mosque so you’ll get loud 5:30 wake ups. Breakfast is same every day. Better like honeyed pancakes and scrambled eggs. There are only 8 rooms. We paid for midrange. The room was across three levels. Lots of stairs and no handrails to lowest bathroom level. No night light either. Scary! Be careful of echorbitant extra cost to have ‘free cancellation ‘. Highest fee I’ve seen. Not worth it. Finally make sure you take a card from hotel and map. It’s so small taxis can’t find it. I got dumped by a taxi miles from the hotel and had to walk. Perfectly safe but I needed the map and card to find my way.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. It feels like a home.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rose 🌹
It was the perfect location from where we needed to be for a friends wedding. Dead smack in the middle of the hustle and bustle but did not hear anything inside the riad. It was like a beautiful gem. The staff was amazing Abdou, Rashid and the maids went out of their way. The towels were so thick and smelled so good! Laundry service was amazing as well! I would definitely stay here again!
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
You would not believe that a gem like this exists in a place as such. Very unique place with pleasant staff that are willing to cater to your needs. I would definitely recommend a stay at this property. It will be my pleasure to book again in my next visit to Rabat.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Attention to detail in the restoration and design of the early 20th century riad is outstanding. Owners take the pride in offering a world-class bouitique hotel experience. Excellent service, location and roof-top terrace.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with very friendly and helpful staff. Highly recommended
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Absolute Gem! Fabulous, fabulous hotel
This may very well have been the best hotel I've ever patronized, in any country. Beautiful hidden treasure right around the corner from the medina. Incredible staff, lovely personalized continental breakfast, phenomenal views from the triple-layer roof/balcony. Highly highly recommended.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely updated ryad in good location. Quick, inexpensive taxi to the Médina, “City Centre” and new city. Walking distance to beach. Really beautiful room.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent...Very quiet, small Riad. Food and service was good.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Overpriced
This was advertised on Expedia as a hotel but is actually a Riad. Although the staff is very pleasant, the facility is most definitely short staffed and the one poor employee was the doorman, reception and server. The facility is a bit run down and not very clean. We had black mold on the shower ceiling. Although not the worst place I’ve stayed, it is far too overpriced for what you get. Definitely not the luxury, highly rated accommodations I was expecting. More like a 3 star Riad which should cost half of what it does.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Location, FANTASTIC Staff
Arrived to a very warm welcome from Mohamed. He might possibly be the most professional, warm, and charming person we met in Morocco and we met hundreds of people. Morocco, btw, is refreshingly warm and charming. Mohamed also speaks perfect English. The location is extremely convenient. The Riad rocks.
Stayed 1 night in Mar 2018

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
L'Alcazar - beautiful but challenging
L'Alcazar is a small riad-type hotel just a block inside the Rabat medina. The hotel interior is physically beautiful and well-kept but the hotel itself is very difficult to find, even for an experienced Rabat cab driver. There appears to be only one full time staff person who handles everything (concierge, checkin, even cooking) but whose lack of English resulted in a very difficult and unhelpful stay (for an English speaking solo traveler such.as myself). The staff person was unable to connect me to cabs, tours or English speaking resources, and some basics (such as batteries for a working alarm clock in the room) were misunderstood or left undone. Other oddities (such as loud playing of American Motown soul music during a mediocre dinner) can speak for themselves. I cannot recommend the hotel for any solo travelers reliant on English or access to local resources. For folks in a tour group with a fixed itinerary and guides, the hotel is probably fine. The website for the hotel bespeaks a level of comfort and convenience which, alas, is inconsistent with reality.
Stayed 4 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas trip 2017
Excellent service. Very friendly! Nice place and close to city center. In the middle of the old city. The only issue we had no possibility to regulate the heating and it was hot during the night
Stayed 2 nights in Dec 2017

10/10 Excellent

Lynn, Cambridge, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful riad near Medina and Kasbah
L’Alcazar is an excellent riad located just a short walk from the Medina and the Kasbah. The decor in both the common areas and the rooms is exquisite, as is the rooftop patio with a view of the city. L’Alcazar is situated on an easy access street; we had no difficulty getting taxis when we wanted to explore the more modern parts of the city, yet inside the riad it is wonderfully quiet and peaceful. Breakfast is included with the room; it was delicious. L’Alcazar also serves other meals on request. Our stays at L’Alcazar at the beginning and end of our trip to Morocco were totally delightful. We would absolutely stay there again!
Stayed 1 night in Nov 2017

6/10 Okay

Roxana

Liked: Staff & service
Our 3 nights stay at Alcazar, Rabat
Best thing about Alcazar is the location. It is located next to the main Medina street, has parking spaces nearby, 5-10 minutes walking distance to the cliffs overlooking the ocean waves, beach side strroll, the kasbah, etc. The downside was being next door to a religious school which will have a calls to prayer every morning at sunrise. The challenge was on our 2nd night that they had chanting going on from the evening until 5 am the next morning ( apparently this is a once a month event). The Riad itself has had better days, it does not look fresh, the carpet had many stains as did most of the furniture in our room. Our bed was upstairs with a not so easy staircase to climb up and down, bathroom is functional and clean but no shower ( just a tub ). The staff service and quality was quite good; they were friendly, attentive, with maid service two times a day which was different than other Riads we stayed at , we appreciated this.
Stayed 3 nights in Nov 2017

8/10 Good

Teresa, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rabat visit
Very nice Ryad close to the Médina and Kasbah, excremental staff ( Mohammed ) who went above and beyond in making our stay pleasant and the Hotel manager was very nice as well. Our room though was a bit awkward to navigate because of the winding stair and there’s a gap in the bannisters that make it a bit of a hazard, carpet had stains as well but the terraza and the courtyard was very beautiful and clean.
Stayed 4 nights in Oct 2017

10/10 Excellent

Holly, Amman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ryad's sophistication made even better by staff!
I was treated like family by all of the staff who made my stay quite memorable. The ryad is a lovely old home with modern conveniences that make for a grand stay.. Tucked away in a little alley the location is very convenient and within walking distance of many desired spots. As a very experienced traveler I would rate this gem as one of my top stays in the region. Treat yourself and you won't regret it.
Stayed 1 night in Sep 2017

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people and beautiful place. Thank you to the team for their kindness.
Stayed 2 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
It doesn't deserve he name "luxury riad"
This is not a 5 star hotel, it's more of a 4 star. The Room we stayed in was rundown. Rug had stains.
Stayed 3 nights in Sep 2017

8/10 Good

Dr Husein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

dani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great riad in rabat
The staff here was friendly, the breakfast was awesome and the room with the terrace is comfortable and nice. Staff had great recommendations for dinner! We enjoyed our stay here.
Stayed 2 nights in Aug 2017

10/10 Excellent

maria, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel was excellent. Everything was beautiful and perfectly clean. The staff was very helpful at all times. Our party only spoke spanish and english and there was always a staff member around who spoke either one (as well as french, etc) which made things much easier than we expected
Stayed 2 nights in Jun 2017

8/10 Good

Ruthann

Liked: Staff & service, room comfort
Nice riad, in need of some refurbishment
I stayed in this riad the last time I was in Rabat in 2015. Since then, the condition and cleanliness of the rooms has declined. There was mold damage in the bathroom and the carpet needed to be replaced. The location is prime, located right next to parking, but I would not stay there again if I didn't have a parking concern.

2/10 Terrible

blair

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go there
Horrible service

4/10 Poor

Jane, Melbourne.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star Hotel
We were expecting L'Alcazar to be a hotel. It was a very difficult to find riad. We were shown to our room to find it like a dungeon. Three meters wide, six long and four high, the two small windows were three meters up the wall. I expressed my dismay and was told, "This is your room." At midnight the door was opened and a man looked in, we heard later it was the security man, thinking the room was empty and a light left on. The next day we were transferred to a better room, but this room looked tired and grubby. There was only one TV channel in English, Chinese World News.. The price of beer was twice as much as at two previous riads. It was a very disappointing experience.

6/10 Okay

Yusuf

Liked: Staff & service
So so
The hotel was hard to find then the entrance hall was very badly signposted. The hotel was pitiful and looked cozy but the bad thing was the common noise outside, partly from a lot of traffic but also from a party held outside from 6 in the evening to 6 in the morning. The most annoying sound came from the prayer pops that were so close to the hotel that it woke one for a long time. The breakfast was no elevation but in general an ok hotel if you want such a middle of the old town.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total disappointment in every respect, especially the staff.

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Good location
Room setup is mostly for appearance and not functionality. room does not have enough light.limited breakfast

10/10 Excellent

Héctor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent

2/10 Terrible

toto

Disliked: Cleanliness, property conditions & facilities, room comfort
Check in
Because our travel was taking longer than expected we advised the hotel of late checkin. We were told there was no problem and a staff member was going to be waiting for us. We got to the hotel just before midnight and as we had been told, warmly greeted except that there was no room. It seemed anticipating we would never get they they had sold our room away. They put us in a Riad about 10 minute walk away. They graciously offered us a free dinner. Yes, a free dinner after midnight. We were only looking for a good night's sleep. Not sure who is going to reimburse us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible bathroom conditions!
Great staff but horrible bathroom condition! It was dirty and not cleaned! Rust on walls and stained walls!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel boutique
Everything was great. The only thing is that they have not sent me the invoice of my stay. Their system was down when I checked out.