3 Bedroom Lakeview Apartment | Living area | 32-inch flat-screen TV with cable channels, TV, pay films

Reviews of Peppers Beacon Queenstown

4.5 out of 5
Peppers Beacon Queenstown
34 Lake Esplanade, Queenstown

Reviews

8.4

Very good

Rating 10 - Excellent. 545 out of 1155 reviews" "
Rating 8 - Good. 394 out of 1155 reviews" "
Rating 6 - Okay. 133 out of 1155 reviews" "
Rating 4 - Poor. 67 out of 1155 reviews" "
Rating 2 - Terrible. 16 out of 1155 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Liping

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Not like many other properties in the area,Peppers Beacon has the unique position to view the lake in front of it! Staff in front desk were very helpful. They are not only professional but also polite and patient! We were very happy when we stayed in Peppers!
Stayed 5 nights in Mar 2024

8/10 Good

Tania

Liked: Cleanliness, property conditions & facilities
Great location and spacious apartment
Stayed 2 nights in Mar 2024

8/10 Good

Glenda

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Cheng Wa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
View is stunning and room is cozy!
Stayed 3 nights in Mar 2024

4/10 Poor

JACK

Disliked: Property conditions & facilities
Poor quality hotel
Stayed 3 nights in Mar 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location, location, location. Great to walk into town. Wish the rooms had thicker walls, could hear the neighbours conversation. Will be back for sure.
Stayed 4 nights in Feb 2024

6/10 Okay

Andrea

Travelled with group
Disliked: Property conditions & facilities
For a peppers it wasn’t in great condition. Mold in the shower and not enough towels for two guests. We had to call several times to get towels. Great views tho.
Stayed 1 night in Feb 2024

10/10 Excellent

Martina

Stayed 1 night in Feb 2024

8/10 Good

Marc

Travelled with family
Liked: Amenities
We loved the location and views. The size of the apartment was good. The furniture was outdated. The carpet in the lounge was stained. There was no aircon in the main room or second bedroom. The single beds were very narrow for adult children. Parking was not included in booking but available for a fee. There was no housekeeping unless requested. Staff were friendly and helpful.
Stayed 3 nights in Feb 2024

8/10 Good

Natalie

Great location. Property itself is a little tired looking
Stayed 3 nights in Jan 2024

4/10 Poor

Brent

Stayed 2 nights in Dec 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was one of those rare times when we found the room to be better than the pictures on the internet. The room we had was spacious with exceptional views of the lake through the large windows and sliding doors. The room made our Queenstown experience that bit more special.
Stayed 6 nights in Dec 2023

10/10 Excellent

Dakshita

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Really nice, big room and super comfortable bed. However room was let down by there being a connecting door to the next room which meant I could hear every single conversation and noise from the other room with perfect clarity - very annoying. The curtains did not keep all the light out either and there was no temperature control. TVs could do with being modernised. Good bathroom but shower did not drain properly and flooded bathroom floor. Staff were friendly and helpful. Decent breakfast spread. After many weeks travelling appreciates the free laundry service. Great location on the lakefront with beautiful view.
Stayed 2 nights in Nov 2023
Response from Sudeep on 28 Nov 2023
Kia Ora Dear Guest, we very much appreciate your feedback regarding your stay at the Peppers Beacon Queenstown. I will share your comments with our team. I am sure that this feedback will serve as and encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincere apology as our room experience did not meet your expectation.I am glad to hear you enjoyed our mountain and lake views from our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, The Guest Relations Team.

8/10 Good

Suraiya

Liked: Cleanliness, amenities
Staying at Pepper's Beacon was really lovely! The property and views were very beautiful. The staff were all polite, communicable, informative and approachable. Despite the minor inconvenience that the hotel was going through current construction, meaning that floors 6-10 were accessible through a car park (take one lift up, walk across the car park, take another lift up), this did not deter the accessibility. The only downside is that Queenstown currently has a drinking water ban, and the hotel was unable to provide drinking water to any of the guests. The only advice they had was to purchase water at nearby grocers or boil the tap water we had in our rooms.
Stayed 5 nights in Oct 2023
Response from Sudeep on 28 Nov 2023
Kia Ora Suraiya, we very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. Please accept my sincere apologies for the inconvenience caused due on going refurbishment.I will share your comments with the relevant department and management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We are very glad to hear your enjoy our centrally located hotel, amazing views and friendly staff. We hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

8/10 Good

Ian Douglas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff led by Lana were extremely helpful especially as I was incapacitated during our visit due to an injury. They were attentive to our needs. Whilst the room and furnishings were adequate for our needs the addition of a Microwave Oven and crockery and cutlery would have added to this experience. Overall, generally satisfactory
Stayed 5 nights in Oct 2023
Response from Sudeep on 29 Oct 2023
Dear Ian,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your suggestion on room amenities, we will pass it to management.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Guest Relation Team

10/10 Excellent

Wen

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Sudeep on 28 Oct 2023
Kia Ora Wen, we very much appreciate your feedback regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I am glad to hear you enjoyed our stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team.

10/10 Excellent

Josephine

Stayed 1 night in Oct 2023
Response from Peppers Beacon on 14 Oct 2023
Dear Josephine,Thank you for your great rating of your recent stay at Peppers Beacon. We are pleased that you enjoyed your stay and hope to welcome you back again in the future.Kind Regards,Peppers Beacon Team

10/10 Excellent

Petrus, Manly

Liked: Cleanliness, property conditions & facilities
Peppers is a great place to stay in Queenstown. Great views, close to the city centre. If you book a double room, lake view, you have all you need
Stayed 2 nights in Oct 2023
Response from Philippa Deen on 10 Oct 2023
Dear Petrus,Thank you for your wonderful review of your recent stay at Peppers Beacon.We are pleased to hear you enjoyed your stay and hope to welcome you back again in the future.Thank you again for taking the time to share your great experience.Kind Regards,Peppers Beacon Team

8/10 Good

Wayne

Travelled with family
Liked: Property conditions & facilities
Well appointed property but desperate for a spring clean. Grubby net curtains and dirty cutlery and plates are disappointing. Staff were very friendly. It is time that someone rolled up their sleeves and some old fashioned elbow grease cleaning and paint touch ups. Will stay again but keep on top of your maintenance.
Stayed 1 night in Oct 2023
Response from Sudeep on 11 Oct 2023
Kia Ora Wayne,Thank you for taking the time to provide us with your feedback regarding your stay with us at Peppers Beacon Queenstown. We appreciate your honest and constructive feedback as it provides us an opportunity to evaluate our services, amenities and practices.I will share your comments with the relevant department and management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We are very glad to hear your enjoy our centrally located hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Most amazing views and friendly staff. The reception barista coffee was great each morning on the small walk into town along the lake.
Stayed 7 nights in Sep 2023
Response from Peppers Beacon Team on 18 Sept 2023
Dear Ben, We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am so pleased to hear that you enjoyed your stay with us, loved our magical views and lovely staff with great barista skills! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team.

4/10 Poor

Gavin

Stayed 7 nights in Aug 2023
Response from Sudeep on 30 Aug 2023
Kia Ora Gavin, we very much appreciate your feedback regarding your stay at the Peppers Beacon Queenstown. Please accept my sincere apology for any dissatisfaction and frustration you experienced during your visit. I will share your feedback to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your feedback. We hope your next visit will be pleasant than the previous one.Sincerely, The Guest Relation Team.

8/10 Good

Abhi, Wakerley

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness
Clean hotel, close to restaurants and cafes. Hotel itself however did not offer daily room servicing (unless specifically requested every day). Rooms appeared a little run down. Did not seem up to Peppers usual standard.
Stayed 5 nights in Jul 2023
Response from Sueep on 6 Aug 2023
Kia Ora Abhi, We very much appreciate you taking your time writing feed back and comments. We are very happy you enjoyed our centrally located clean hotel and we would like to apologise as our room did meet your expectation. As you must have noticed our hotel has already started refurbishments of apartment and elevator as we strive for excellent guest service and experience.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Guest Relation Team

2/10 Terrible

Tristan

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about staying here was the easy walk into town. The unit was run down, building maintenance going one, faulty lifts, things in the unit didn't work (dishwasher, cupboards broken etc.), the unit was filthy and house cleaning was intermittent and when they did come, they made the bed and that was about it. If you had no other choice, stay here, but avoid if possible.
Stayed 7 nights in Jul 2023
Response from Sudeep on 28 Jul 2023
Kia Ora Tristan, Thank you very much for taking your time to share your experience.We are sorry to hear that your recent visit didn't meet your expectation. We appreciate your feedback and like to apologise for any inconvenience or frustration you may have experienced. We will pass the message to the team about your specific concerns to make things right and for quality guest experience.We hope to have the opportunity to serve you better in the future. Thank you again for your feedback.Kind regards,Peppers Beacon Team

6/10 Okay

Wendy Joy

Liked: Property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Sudeep on 28 Jul 2023
Kia Ora Wendy, Thank you for your feedback. Your take all feed back seriously, as we are always working for great guest experience. I hope you enjoyed your stay with us.We hope to have an opportunity to serve you better in the future.Kind regards,Peppers Beacon Team

4/10 Poor

Karina

Disliked: Cleanliness, property conditions & facilities
Unfortunately this property is not luxury. They are converting apartments into hotel rooms - torn up carpets, poorly designed bathrooms with a shower curtain for wheelchair accessibility vs a shower door in some bathrooms, keys were deactivated daily, no daily housekeeping or removal of garbage - only upon request. The location was great and the beds were comfy and laundry is free. Staff tried their best to accommodate us despite many complaints.
Stayed 2 nights in May 2023
Response from sw on 28 May 2023
Dear Katrina,Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest Relations Team

8/10 Good

Kris

Liked: Cleanliness, amenities, property conditions & facilities
It was a good stay. We love it’s location. Just across the beautiful lake. However on site parking is very limited and we had to pay overnight parking at the hotel parking
Stayed 1 night in May 2023
Response from sw on 28 May 2023
Dear Kris,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Guest Relations Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Spacious room
Nice to have a big dining/lounge area. The gas fire (easy to light!) provided an extra cosy feel. Good view. An easy walk to the shops and dining
Stayed 3 nights in May 2023
Response from Guest Relations Team on 9 May 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I am so pleased to hear you enjoyed your stay and loved our central location and magical views! we hope you come to visit again in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location with gorgeous views of the lake and mountains!
Stayed 5 nights in Apr 2023
Response from Guest Relations Team on 9 May 2023
Dear Susanne, We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I am so pleased to hear you enjoyed your stay and loved our central location and magical views! we hope you come to visit again in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Guest Relations Team

10/10 Excellent

Michele, Overland Park

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice. We booked a two bedroom and it worked out perfectly for our family. Nice shampoo and other supplies.
Stayed 1 night in Mar 2023
Response from SW on 27 Mar 2023
Dear Michele,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Peppers Beacon Front Office

4/10 Poor

Brendan, Te Anau

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Parking is issue,for older, higher utes. For age of place, lifts are rattling, interior of halls/rooms are not nicely finished, or damage is not reapaired to a high standard. Walls are thin, can hear people in hallways easily. Our bathroom wasnt cleaned to a standard, still a curly hair in shower. Good points, small walk to main eatry and drinks. And the person who checked us in was awesome.
Stayed 1 night in Mar 2023
Response from Peppers Beacon team on 9 May 2023
Dear Brendan, Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peppers Beacon team

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Premium condominium unit with great views, nice fireplace, great space.
Stayed 3 nights in Mar 2023
Response from SW on 7 Mar 2023
Dear Robert,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Peppers Beacon Front Office

8/10 Good

Kelly

Stayed 1 night in Feb 2023
Response from SW on 7 Mar 2023
Dear Kelly,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Peppers Beacon Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from SW on 7 Mar 2023
Dear guest,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Peppers Beacon Front Office

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent location and incredible views. Garden suits have no views but the lakeview apartments are terrific
Stayed 1 night in Jan 2023
Response from SW on 7 Mar 2023
Dear Edward,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Peppers Beacon Front Office

10/10 Excellent

janis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location and excellent staff that went over d above what was expected!!definitely will return!
Stayed 4 nights in Jan 2023
Response from SW on 7 Mar 2023
Dear Janis,We very much appreciate your comments regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Peppers Beacon Front Office

8/10 Good

Raymond

Travelled with group
Liked: Cleanliness
Fantastic view and great kitchen facilities. The showers were terrible. Once the temperature was adjusted to suit it kept changing from cold to burning. The second bedroom needs an air conditioner as very airless.
Stayed 2 nights in Jan 2023
Response from SW on 7 Mar 2023
Dear Raymond,Thank you for taking the time to tell us about your experience at the Peppers Beacon Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Peppers Beacon Front Office

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful 2 bed apartment with sweeping views of the Lake and Queenstown at a reasonable price.
Response from The Peppers Beacon Team on 14 Jan 2023
We are glad you enjoyed your stay with usThank you for leaving a review !

8/10 Good

Carolyn

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Close and to town without the noise
The hotel accommodation was comfortable and clean. We had a room with a view of the lake and even being on the main road, the traffic noise wasn't an issue. The walk to town was short, flat and easy. The reception staff might need to have more training on the friendliness necessities. No welcome or even a smile. Weird! Otherwise, a wonderful stay and would book again.
Stayed 2 nights in Nov 2022
Response from SW on 7 Mar 2023
Dear Carolyn,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Peppers Beacon Front Office

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, room comfort
Amazing view over lake & spacious apartment
Brilliant views from our 2 bedroom Lakeview room. So spacious and comfortable. BBQs in the courtyard an added bonus as well as full kitchen in the room
Stayed 3 nights in Dec 2022
Response from The Peppers Beacon Team on 14 Jan 2023
Dear Stacey,Thank you so much for taking the time to write a review :)Hope to see you again soon!

4/10 Poor

Ramakrishna, Kellyville

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property has no air conditioning and very hard to sleep as it’s quite hot this time of the year and no rain shower heads as mentioned when booking. Overall not happy and will not be staying there again

6/10 Okay

William

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The room we booked had a beautiful view of the lake and mountains. But our check-in was delayed for a long time when they knew we arrived early and we had to wait at the reception after 2pm and at the room nearly 3pm while the staff were cleaning.

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Top story suites excellent
Stayed 1 night in Dec 2022

10/10 Excellent

alex

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Marsha

Stayed 4 nights in Nov 2022

6/10 Okay

John

Stayed 2 nights in Nov 2022

6/10 Okay

Kaye

Travelled with group
Disliked: Property conditions & facilities
The location for this hotel was ideal. Close to places we were visiting. However, it is tired and dated. Our two bedroom studio was upstairs, that had not be vacuumed very well. The stairwell certainly had not. It was great views with fabulous windows but they were dirty! Such a shame.