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Reviews of Heartland Hotel Queenstown

3 out of 5
Heartland Hotel Queenstown
27 Stanley Street, Queenstown

Reviews

8.2

Very good

Rating 10 - Excellent. 352 out of 1002 reviews" "
Rating 8 - Good. 433 out of 1002 reviews" "
Rating 6 - Okay. 159 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy, Waikanae

Liked: Cleanliness, staff & service, property conditions & facilities
I liked very central. I didn’t like having breakfast with a bus load of other guests because of the covid risk. A warning to eat at a different time would have been good.
Stayed 2 nights in Mar 2024
Response from Amanda H on 26 Mar 2024
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed our central location. Unfortunately we can not always give a heads up as people do come in and eat at leisure depending on their activities for the day. We do understand that it would of been uncomfortable having so many guests around but we do hope the food made up for it! We do look forward to seeing you again!

8/10 Good

Jeremy

Travelled with group
Liked: Cleanliness, staff & service
Nice spot for a short stay with an easy wander into town. Rooms need some updating & quite noisey overall.
Stayed 1 night in Mar 2024
Response from Amanda H on 26 Mar 2024
Good Afternoon,Thank you so much for choosing to stay with us! We are so pleased you found us to be a good spot for a short stay and easy access to town! We do thank you for the feedback of the roads and the noise. We do look forward to seeing you again!

6/10 Okay

Karenn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Uncomfortable bed. A lot of road noise. Parking was first come first serve. Showing it's age. Restaurant on site was a positive.
Stayed 3 nights in Mar 2024
Response from Amanda H on 26 Mar 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so sorry you found the bed to be uncomfortable and found there to be a lot of road noise! Yes our parking is a first come first served and we do apologise for the frustration this causes. We do look forward to seeing you again!

8/10 Good

Narendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was close to the main road. A little noisy.
Stayed 1 night in Mar 2024
Response from Amanda H on 14 Mar 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so sorry you found your room to be noisy and we do apologise for this! We do look forward to seeing you again!

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic views, good facilities and staff but unfortunately road works are disrupting the quiet with night works so roadside rooms are noisy.
Stayed 6 nights in Mar 2024
Response from Amanda H on 13 Mar 2024
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the views and the facilities we have. We do apologise for the roadworks but unfortunately they are out of our control. We do look forward to seeing you again!

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are beautiful views from the room and staff was friendly and quick with check in. However, the bed was a bit limp/soft so I didn't love that. Also, the shower had some damage that didn't impact ability to shower but wasn't nice to look at.
Stayed 1 night in Mar 2024
Response from Amanda H on 12 Mar 2024
Good Morning,Thank you so much for choosing o stay with us! WE are so pleased you enjoyed the views and found our staff to be friendly! We are sorry you didn't enjoy the bed and thank you for bringing the shower to our attention! This has been logged with maintenance. We do look forward to seeing you again!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was near the event hotel but cost less.
Stayed 3 nights in Mar 2024
Response from Amanda H on 12 Mar 2024
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you had a lovely stay with us and we look forward to seeing you again!

8/10 Good

Anita, Lake Worth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location!
Stayed 1 night in Mar 2024
Response from Amanda H on 12 Mar 2024
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the hotels location and we look forward to seeing you again!

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
I was allocated a room with a firm but comfortable king bed, and a very good shower. This hotel is in a convenient location 5-10 minutes walk from the centre, with free parking. My room was on the ground floor with a view directly into some bushes, and next to the restaurant kitchen, so I was woken early by noise of dishes being moved around. The room description on Expedia says it includes a safe, but this is a lie - the hotel ought to remove that item from the room details - there is only a safe available at reception.
Stayed 1 night in Feb 2024
Response from Amanda H on 22 Feb 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We apologise for the miscommunication of the safes and this will be updated. Thank you for bringing this to our attention. We also thank you for bringing the noise to our attention, we have passed this on to the team. We look forward to seeing you again.Kind Regards

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and close to tourist attractions
Stayed 1 night in Nov 2023
Response from Amanda H on 28 Jan 2024
Good Morning,Thank you for taking the time to leave us a review! We are so pleased you enjoyed the hotels cleanliness and its location. We look forward to seeing you again!Kind Regards

8/10 Good

Howard

Travelled with partner
Liked: Amenities, property conditions & facilities
Lovely room with a great view but parking in short supply
Stayed 1 night in Jan 2024
Response from Amanda H on 23 Jan 2024
Good Afternoon,Thank you so much for taking the time to leave us a review. We are so pleased you enjoyed your room and we do understand the frustration of parking. We look forward to welcoming you back!Kind Regards

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good spot to rest up between adventures.
Stayed 2 nights in Jan 2024
Response from Amanda H on 23 Jan 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you found us a good spot and enjoyed your next adventure after us! Kind Regards

6/10 Okay

Fernanda

Travelled with partner
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Amanda H on 23 Jan 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! It is greatly appreciated.Kind Regards

6/10 Okay

Alexa

Travelled with family
Liked: Cleanliness, staff & service
Good place to stay especially with a family as at least our unit had bedrooms on two different floors. The property and units are definitely aged but were clean and in a great location. Perfect for one or two nights.
Stayed 1 night in Dec 2023
Response from Amanda H on 23 Jan 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed our family chalets and enjoyed the location. WE look forward to seeing you again!Kind Regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!! This place is very unhygienic. Molds everywhere. Smelly rooms…
Stayed 2 nights in Dec 2023
Response from Amanda H on 23 Jan 2024
Good Afternoon,Thank you for taking the time to leave us a review! We do apologise for falling short of expectations and we do thank you for bringing this to our attention. We look forward to welcoming you back and showing you our improvements!Kind Regards

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 10 min walk to most activities. I had a great mountain/water view. I would recommend
Stayed 4 nights in Dec 2023
Response from Amanda H on 27 Dec 2023
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the hotels location to town and enjoyed the view from your room! We look forward to welcoming you back!

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amanda H on 22 Dec 2023
Good Morning,Thank you so much for taking the time to leave us a review! It is greatly appreciated!

6/10 Okay

Mike

Liked: Cleanliness, staff & service
I was in room 806 and it got incredibly hot in the afternoon / evening with no air conditioning. I wont be staying there again especially in summer
Stayed 2 nights in Dec 2023
Response from Amanda H on 15 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review! We are so sorry you didn't have an enjoyable stay with us but look forward to welcoming you back to show you our improvements.Kind Regards

6/10 Okay

Ren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Car park full, had to parked on street.
Stayed 2 nights in Dec 2023
Response from Amanda H on 14 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review! We do apologise for the frustration of parking but still hope you had an enjoyable stay with us.Kind Regards

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stunning view from the room
Great location Stunning view from the room
Stayed 1 night in Nov 2023
Response from Amanda H on 14 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review! We are so pleased you enjoyed the hotels location and enjoyed the view from your room. We look forward to welcoming you back

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room here was nice enough, however was on the 3rd floor with no lift access. This was not advertised and was difficult with luggage. The parking situation is abysmal, with not nearly enough spaces. A staff member advised us to park at the church across the road - we did but not sure if this is actually allowed? Check in was easy enough although they seemed to struggle to find the reservation and check out took a few goes to find the right room as well which was concerning. We had a second night booked a few days later but cancelled it due to being too hard, especially just before heading to the airport. The location was nice and close to town and it did have a great view.
Stayed 1 night in Nov 2023
Response from Amanda H on 15 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review! We apologise for you having a hard time at check in and frustration with parking. We are pleased you enjoyed the hotels closeness to town and we do appreciate the feedback.Kind Regards

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views over the lake and town, incredibly equipped suite with washer/drier.
Stayed 1 night in Nov 2023
Response from Amanda H on 14 Dec 2023
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed your room and its views over the lake and town! We look forward to welcoming you back!

10/10 Excellent

Raymond

Stayed 1 night in Nov 2023
Response from Amanda H on 14 Dec 2023
Good Afternoon,Thank you so much for taking the time to leave us a review. We look forward to seeing you again.

10/10 Excellent

Adrian

Stayed 1 night in Nov 2023
Response from Amanda H on 14 Dec 2023
Good Afternoon,Thank you for taking the time to leave us a review! We look forward to welcoming you back!Kind Regards

10/10 Excellent

Annette Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful room a chalet had a few large scratches needing attention on the walls warm cosy room.
Stayed 1 night in Oct 2023
Response from Amanda H on 18 Oct 2023
Kia Ora Annette,Thank you so much for taking the time to leave us a review! We are so pleased you found our staff helpful and we do appreciate the feedback and we look forward to seeing you again!

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from Amanda H on 5 Oct 2023
Kia Ora Linda,Thank you for taking the time to leave us a review. It is greatly appreciated!Kind Regards,

6/10 Okay

Jacob

Liked: Cleanliness, staff & service
I stayed here 3 nights. Room smell was bad … bef was not that comfortable. . Worst thing was they didn’t make my room after 1st night. No replace clean towel,Shampoo … I gave 4 stars for staff due to Amanda.. she was kind and professional.
Stayed 3 nights in Sep 2023
Response from Amanda H on 14 Sept 2023
Kia Ora Jacob,Thank you for taking the time to leave us a review! Thank you for your kind words about Amanda, I will pass those on to her! Apologise for not meeting room expectations we hope to welcome you back to show you our improvements.Kind Regards

10/10 Excellent

Heng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Aug 2023
Response from Amanda H on 6 Sept 2023
Good Morning,Thank you for taking the time to leave us a review! We look forward to seeing you again!Kind Regards

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is, and staff are friendly and helpful. Room was in need of some repair / upgrade
Stayed 1 night in Aug 2023
Response from Amanda H on 29 Aug 2023
Kia Ora Eric,Thank you for taking the time to leave us a review, it is appreciated. We are so pleased you enjoyed the hotels location and our friendly staff. We do appreciate the feedback and look forward to welcoming you back!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Amanda H on 16 Aug 2023
Good Afternoon,Thank you so much for taking the time to leave a review! We glad you enjoyed your stay and look forward to welcoming you back!

8/10 Good

Anne-Maree

Travelled with partner
Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Jun 2023
Response from Amanda on 20 Jul 2023
Kia Ora Anne-Maree,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the hotels location and look forward to welcoming you back!

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay !
Everything was really great ! but cold until the heaters came on but the rest was great !
Stayed 3 nights in Jun 2023
Response from Amanda on 21 Jul 2023
Kia Ora Kerrie,We are so pleased you enjoyed your stay with us. We do apologise for the heating but glad it did not effect your overall experience!

10/10 Excellent

Jamie

Stayed 1 night in May 2023
Response from Amanda on 21 Jul 2023
Thank you so much for taking the time to leave us a review!

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service
location is great for access into Shops and appreciated the onsite parking
Stayed 1 night in May 2023
Response from Amanda on 21 Jul 2023
Kia Ora Roberta,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the hotels location and look forward to welcoming you back!

10/10 Excellent

Thao

Stayed 3 nights in May 2023
Response from Amanda on 21 Jul 2023
Thank you so much for taking the time to leave us a review. It is greatly appreciated.

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
The Heartland is a nice hotel - a 5 minute walk into central Queenstown. The walk back to the hotel is up a reasonably steep incline, but worth it for the views over the town and lake. We stayed in a Chalet Studio King View room, well worth the extra to upgrade. The room is nicely set out, quite spacious with a balcony and lots of drawers and wardrobe space. The bathroom is a bit outdated, but clean and spacious. There is a really good bar and restaurant with excellent meals and drinks at reasonable prices. Happy to recommend.
Stayed 4 nights in Apr 2023
Response from Amanda on 21 Jul 2023
Kia Ora Lucie,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the hotels close proximity to town and that you found our restaurant and bar excellent and reasonably priced! We look forward to welcoming you back!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Amanda on 21 Jul 2023
Thank you so much for taking the time to leave us a review!

10/10 Excellent

Anna

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2023
Response from Amanda H on 26 Jul 2023
Kia Ora Anna,Thank you so much for choosing to stay with us! We are so pleased you had a lovely stay and we look forward to welcoming you back!Kind Regards

6/10 Okay

Fraser

Travelled with partner
Liked: Staff & service
Bathrooms are pretty basic and could do with upgrading. Showers over baths with shower curtains, chips in enamel hand basins.
Stayed 1 night in Apr 2023
Response from Amanda H on 6 Sept 2023
Kia Ora Fraser,Thank you for taking the time to leave us a review! We do appreciate the feedback and look forward to welcoming you back to show you our improvements!Kind Regards

10/10 Excellent

Sarah

Stayed 1 night in Mar 2023
Response from Amanda H on 6 Sept 2023
Kia Ora Sarah,Thank you for choosing to stay with us! We do appreciate the feedback and look forward to welcoming you back!Kind Regards

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service
Close to town. Quiet. Very comfortable bed. Decor a bit tired
Stayed 1 night in Mar 2023
Response from Amanda H on 6 Sept 2023
Good Morning,Thank you for taking the time to leave us a review! We are so pleased you enjoyed the hotels close location to town and found our beds comfy! We look forward to welcoming you back!

10/10 Excellent

Cynthia

Stayed 1 night in Mar 2023
Response from Amanda H on 6 Sept 2023
Kia Ora Cynthia,Thank you for taking the time to leave us a review! We are so pleased you enjoyed your stay with us and we look forward to seeing you again!

10/10 Excellent

Robin

Stayed 1 night in Mar 2023
Response from Amanda H on 6 Sept 2023
Kia Ora Robin,Thank you for taking the time to leave us a review! We are so pleased you enjoyed your stay with us!We look forward to seeing you again!Kind Regards

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 2 nights in Mar 2023
Response from Amanda H on 6 Sept 2023
Good Morning,Thank you for taking the time to leave us a review! We are so pleased you enjoyed your stay with us and found us good value for money! We look forward to seeing you again.Kind Regards

10/10 Excellent

RICK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Heartland as its name suggests is in the heartland of Queenstown - close to the main shopping and tourist attractions. It is a great location, great facilities and caring staff. Fully recommended and great value!
Stayed 1 night in Mar 2023
Response from Amanda H on 8 Sept 2023
Kia Ora Rick,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the hotels close proximity to town and enjoyed our facilities. We look forward to welcoming you back!

8/10 Good

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to town, staff were great. Rooms are older but very clean. The bed was comfortable and the room size was big. Only negative was perhaps just the room we were in. If anyone on the top floor showers, the pipes were so loud it woke us up at times.
Stayed 1 night in Feb 2023
Response from Amanda H on 12 Sept 2023
Kia Ora Kayla,Thank you so much for choosing to stay with us! We are so pleased you enjoyed your stay and that you found our staff great! We look forward to welcoming you back!Kind Regards

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Amanda H on 12 Sept 2023
Kia Ora Jennifer,Thank you for taking the time to leave us a review! Kind Regards

10/10 Excellent

Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Feb 2023
Response from Amanda H on 12 Sept 2023
Kia Ora Lin,Thank you for taking the time to leave us a lovely review!Kind Regards

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay at a very pleasant hotel. Well situated with a beautiful view of the lake and the staff were all very welcoming. Room amenities were good, especially loved the balcony! The bathroom could do with an update but was perfectly functional and clean. The hill it’s on wasn’t actually too steep but do be aware of that if you’re less mobile. I would recommend this hotel and I would stay here again myself
Stayed 2 nights in Feb 2023
Response from Amanda H on 12 Sept 2023
Kia Ora Hannah,Thank you so much for choosing to stay with us! We are so pleased you enjoyed your stay with us. We do appreciate the feedback and we look forward to seeing you again!Kind Regards

4/10 Poor

Julie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Amanda H on 12 Sept 2023
Kia Ora Julie,Thank you for taking the time to leave us a review. It is appreciated.Kind Regards