Dear Silvia,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Hi Gerard,Thank you for your valuable feedback and sorry to hear about your inconvenience caused due to traffic on the main road.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Tracy,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Paul ,Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately this was the only day when builder was available to finish the job which was pending from Christmas last year. At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vinod Azad

Dear Irene,Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vinod Azad

Dear valued guest ,Thank you for taking the time to tell us about your experience at BreakFree The Point Queenstown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At BreakFree, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Vinod Azad

Dear Ms Siwakarm ,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Joanne,Thank you for your review on your stay at The BreakFree the Point. We very much appreciate your comments. It was great meeting you as well.I was pleased to read that you enjoyed the location.Naturally, I was also disappointed to read that the room cleanliness was not up to your expectations. I would like to pass on my sincere apologies for this and rectify it straightaway. Thank you again for sharing your experience, and we hope to serve you better in future.Sincerely,Hotel ManagerVinod Azad

Dear So-Yong,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Philip ,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Tegan,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear Detlef,Thank you for your remarkable review regarding your stay at BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagerVinod Azad

Dear valued guest, Thank you for your review on your stay at The BreakFree the Point. We very much appreciate your comments. I was pleased to read that you enjoyed the lake views. Naturally, I was also disappointed to read that the room allocated was not up to your expectations. I would like to pass on my sincere apologies for this. We do acknowledge that there are varying degrees in terms of the standard and fit out of our apartments and this is something we are actively working with our owners on to address as a priority. This is challenging process and one, which will take some time as we attempt to justify to each individual owner why they need to re-invest in their apartments. Most owners are receptive and are investing towards refurbishment work, again however, this is to varying degrees, some are well over and above expectations and others are to reach our minimum standard that we would expect. Thank you again for sharing your experience, and we hope to serve you better in future. Sincerely, Hotel Manager Vinod Azad

Dear valued guest , Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Dear valued guest , Thank you for taking time to fill out the survey form. Really appreciate this. We are pleased to hear about your experience with us and hope to have you back in future. Thanks again. Kind regards, Vinod Azad Hotel Manager

Hi Jeanna, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Dear valued guests, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Dear Mr Carsten, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Hi Aaron, Thank you for taking time to post a review. Really appreciate this. We are pleased to hear about your experience with us and you are most welcome again in November. We are working with the owners in regards to refurbishment of the units and hope we can allocate a better unit to you next time. Thanks again. Kind regards, Vinod Azad

Hi Lanny, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinod Azad

Dear valued guests, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Dear valued guest, Sorry to hear about your experience with driveway and reception not being occupied,however satff is on-site working within the property and can be contacted through after hours phone which is located just outside reception and sign is always kept on reception if it's not attended. Hope to have yo back in future. reagrds, Vinod Azad

Dear Valued guest, Thank you for your remarkable review. It was great meeting you too. We are pleased to hear about your experience with us and hope to have you back in future. Thanks again. Kind regards, Vinod Azad

Dear valued guest, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Dear valued guest, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Dear valued guest, Thank you for your remarkable review regarding your stay at the BreakFree The Point. We very much appreciate your comments It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Vinod Azad

Dear valued guest, Thank you for taking time to post a review. Really appreciate this. We are pleased to hear about experience with us and hope to have you back in future. Thanks again. Kind regards, Vinod Azad

Dear Kelly, Great to hear from you and thank you for your review. We will look at the bedding issue as you mentioned above and will fix it. Thanks for the compliments to staff. I am sure you will have better experience with us in future if you are planning your trip this way again. Thanks & regards, Vinod Azad

Dear Valued guest, Thank you for the great review. Pleased to hear that you enjoyed your time here. Please feel free to contact us for accommodation if you are planning your next trip to Queenstown in future. Thanks & regard, Vinod Azad

Dear valued guest, Thank you for your honest review. Glad to hear that you enjoyed the quiet location and lake views. I am working closely with the owners in regards to updating the units. Hope to have better experience for you when you visit us again in future. Thanks & regards, Vinod Azad

Dear Doug, Thank you for your time spent on writing a review. Really appreciate this. Glad to hear that you had a wonderful time with us. We are working on updating our units and I am working closely with the owners on this. Thanks & regards, Vinod Azad Hotel Manager