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Reviews of Le Bonne Entente

4.5 out of 5
Le Bonne Entente
3400 chemin Sainte-Foy, Québec City, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 704 out of 1349 reviews" "
Rating 8 - Good. 333 out of 1349 reviews" "
Rating 6 - Okay. 183 out of 1349 reviews" "
Rating 4 - Poor. 80 out of 1349 reviews" "
Rating 2 - Terrible. 49 out of 1349 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul-David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Réception BE on 12 Apr 2024
Merci pour votre avis. Au plaisir de vous revoir.

10/10 Excellent

Geneviève

Liked: Cleanliness, staff & service, property conditions & facilities
Nous avons adoré notre séjour! Personnel très sympathique et courtois!
Stayed 1 night in Mar 2024
Response from La réception on 2 Apr 2024
MERCI pour ce beau commentaire!Au plaisir de vous accueillir à nouveau.

6/10 Okay

Nicole

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Peu de sécurité pour personne handicapée
Stayed 1 night in Mar 2024
Response from La réception on 2 Apr 2024
Merci d'avoir pris le temps de partager votre avis.Pour un prochain séjour, nous avons des suites adaptées pour notre clientèle à mobilité réduite.Au plaisir de vous accueillir à nouveau.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
really liked it
Stayed 2 nights in Mar 2024
Response from BE Front Desk on 19 Mar 2024
Thank you for your comment. We hope to see you again in the future.

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding, the amenities like the restaurant, the jacuzzi, the wine tasting all good!!
Stayed 2 nights in Mar 2024
Response from BE Front Desk on 18 Mar 2024
Thank you for your comments.

10/10 Excellent

Ian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at this property and it did not fail to impress. The rooms are very nice and I love the restaurant. I am fortunate enough to travel around the world and they had one of the best Beef Short Ribs I have ever had. PS...they have a very nice wine selection to compliment any meal.
Stayed 2 nights in Mar 2024
Response from BE Front Desk on 13 Mar 2024
Thank you very much for taking the time to write this review. I've made sure to relay your compliments to the chef. We hope to see you again for a third time.

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from La réception on 12 Mar 2024
Merci pour la belle note!Au plaisir de vous accueillir à nouveau.

6/10 Okay

Eva

Stayed 1 night in Mar 2024
Response from La réception on 2 Apr 2024
Merci d'avoir pris le temps de partager votre avis.Au plaisir de vous accueillir à nouveau.

10/10 Excellent

Dina

Stayed 1 night in Mar 2024
Response from L'équipe de la réception on 2 Apr 2024
MERCI pour la belle note!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was friendly
Response from BE Front Desk on 26 Feb 2024
Thank you for your comment. We hope to see you again.

8/10 Good

Charles

Liked: Property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from BE Front Desk on 26 Feb 2024
Thank you. We hope to see you again.

4/10 Poor

CYNTHIA

Stayed 2 nights in Feb 2024
Response from Réception BE on 21 Mar 2024
Merci pour votre avis. Je vous invite à communiquer avec nous pour discuter de ce que nous pouvons faire afin d'améliorer votre satisfaction.

10/10 Excellent

Christiane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay a lot. A small detail that would have been enjoyed: we missed having more hooks in the bathroom and bedroom for our towels and clothes. Having where to hang our winter coats nearby the door would have been great.
Stayed 2 nights in Feb 2024
Response from BE Front Desk on 22 Feb 2024
Thank you for your comments. I'll make sure the reight departments are made aware of them. We hope to see you again in the future.

10/10 Excellent

Jovanny

Stayed 1 night in Feb 2024
Response from Réception BE on 20 Mar 2024
Merci d'avoir pris le temps de nous laisser un avis. Au plaisir de vous revoir.

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Réception BE on 22 Feb 2024
Merci pour votre avis. Au plaisir de vous revoir.

10/10 Excellent

Amelie, Donnacona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, quiet. Very nice hotel.
Stayed 1 night in Feb 2024
Response from Réception BE on 19 Feb 2024
Thank you for your comments. We hope to see you again in the future.

8/10 Good

QUOC THANG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Response from BE Front Desk on 15 Feb 2024
Thank you. We hope to see you again in the future.

10/10 Excellent

Jose, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel, beautiful jacuzzi The restaurant MC lounge is excellent and fantastic service of the waiter Brian
Stayed 2 nights in Feb 2024
Response from Réception BE on 12 Feb 2024
Thank you for your comment. We hope to see you again in the future.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Réception BE on 12 Feb 2024
Merci pour votre avis. Au plaisir.

8/10 Good

Gino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne expérience en général
Très belle accueil Stationnement à 20$/jour et loin de la porte vraiment pas agréable pour entrer avec les bagages. Vielle partie porte non isolé pour le bruit un peu désagréable. Bien dans l’ensemble.
Stayed 1 night in Jan 2024
Response from Réception BE on 18 Jan 2024
Merci pour vos commentaires. Je vais m'assurer de les transmettre aux départements concernés. En ce qui concerne les frais supplémentaires, nous partageons avec nos partenaires tel qu'Expédia tous les frais demandés à l'hôtel. Comment ces frais sont présentés sur leur site est une décision d'Expedia, malheureusement, et pas la notre. Je vous invite à communiquer directement avec eux si vous souhaitez leur faire part de votre mécontentement. En vous remerciant de votre compréhension.

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Réception BE on 11 Jan 2024
Merci. En espérant vous revoir prochainement.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with great amenities, especially for kids. The property's layout is very confusing. The room needs to be modernized, we were in a suite with numerous tables and desks but there were no easily accessible outlets and no usb plugs in either room, you had to charge things on the floor. Our key didn’t work most of the time and we kept getting locked out of our room, it took complaining 4 times before they finally sent someone up to repair the door and then it worked fine after that. Restaurant was excellent and our waitress was wonderful.
Stayed 2 nights in Jan 2024
Response from BE Front Desk on 11 Jan 2024
Thank you for your comments. I'll make sure the appropriate departments are made aware of the issues.

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2024
Response from La réception on 8 Jan 2024
Merci pour la belle note! Au plaisir de vous accueillir à nouveau.

10/10 Excellent

Anik

Stayed 1 night in Jan 2024
Response from La réception on 8 Jan 2024
Merci pour la belle note, au plaisir de vous accueillir à nouveau!

6/10 Okay

Tommy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Réception BE on 11 Jan 2024
Merci pour votre avis. Je vous invite à communiquer avec nous pour vérifier ce que nous pouvons faire pour améliorer votre satisfaction.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel accuil, personnels courtois, service attentioné et séjour mémorable
Stayed 1 night in Jan 2024
Response from Réception BE on 11 Jan 2024
Merci. Recevoir ce genre de commentaire est toujours très apprécié.

10/10 Excellent

Laurence

Stayed 1 night in Jan 2024
Response from Réception BE on 11 Jan 2024
Merci. Au plaisir.

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Réception BE on 11 Jan 2024
Merci. Au plaisir de vous revoir.

4/10 Poor

Stephane

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Trop cher pour la qualité des chambre
Le service est au chambre était ordinaire! Pour le prix payer on a beaucoup mieux ailleurs trop cher pour le service qu’on a ! Les chambre très petit avec beaucoup de petit défaut. Lumière brûlée! Porte ouvre seul ! Lit peu confortable. Hôtel vieillissant! Trop cher pour la qualité des chambre
Stayed 2 nights in Dec 2023
Response from Réception BE on 5 Jan 2024
Merci pour votre commentaires. Je vous invite à communiquer directement avec nous, si ce n'est pas déjà fait, afin de vérifier ce que nous pouvons faire pour améliorer votre satisfaction.

8/10 Good

N

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Réception BE on 5 Jan 2024
Merci. Au plaisir de vous revoir.

2/10 Terrible

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Unfriendly and unwelcoming staff. Would not stay here again. Staff actually suggested I stay at best western inn. No kidding.
Stayed 2 nights in Dec 2023
Response from The front desk team on 30 Dec 2023
Hi sir,We unfortunately had to refuse your check-in since you dind't meet the requirements to check-in.Thank you for your understanding

4/10 Poor

yuguan

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Réception BE on 19 Jan 2024
Merci pour votre avis. Je vous invite à communiquer avec nous afin de vérifier ce que nous pouvons faire pour améliorer votre satisfaction.

8/10 Good

luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Réception BE on 5 Jan 2024
Merci. Au plaisir de vous revoir.

8/10 Good

Lucy

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Réception BE on 31 Jan 2024
Merci pour votre avis. Au plaisir.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Endroit magnifique et près de toutes les commodités. Je recommande!
Stayed 1 night in Dec 2023
Response from La réception on 30 Dec 2023
Merci pour votre beau commentaire!Au plaisir de vous accueillir à nouveau!

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in nice area. Good amenities.
Stayed 2 nights in Dec 2023
Response from BE Front Desk on 5 Jan 2024
Thank you for your comments.

10/10 Excellent

Jaspreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. So peaceful and the fragrance inside the hotel is so unique and the outside jacuzzi experience is great…..
Stayed 4 nights in Dec 2023
Response from BE Front Desk on 5 Jan 2024
Thank you for your comments. We hope to see you again soon.

6/10 Okay

Francois

Business traveller
Stayed 1 night in Dec 2023
Response from Réception BE on 25 Dec 2023
Merci pour votre avis. Je vous invite à nous contacter directement pour vérifier ce que nous pourrions faire pour améliorer votre appréciation.

8/10 Good

Julie

Stayed 1 night in Dec 2023
Response from Réception BE on 25 Dec 2023
Merci. Au plaisir de vous revoir.

10/10 Excellent

Byron

Travelled with partner
Stayed 3 nights in Dec 2023
Response from Réception BE on 22 Dec 2023
Merci pour votre avis. Au plaisir.

10/10 Excellent

Eric

Stayed 2 nights in Dec 2023
Response from Réception BE on 22 Dec 2023
Merci. Au plaisir de vous revoir.

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from BE Front Desk on 13 Dec 2023
Thank you for your review.

10/10 Excellent

Sylvain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Réception BE on 13 Dec 2023
Merci. Au plaisir de vous revoir.

10/10 Excellent

Vahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great here. Just finding a free parking space was hard... But I love the place and the staff... Thank you!
Stayed 1 night in Dec 2023
Response from BE Front Desk on 13 Dec 2023
Thank you for your comment. We apologize for the inconvenience. Our parking was reaching full capacity during you stay because of a special event. We normally has more than enough places for all our guest.

8/10 Good

Michel

Liked: Cleanliness, staff & service
Response from Réception BE on 9 Feb 2024
Merci pour votre avis. Au plaisir de vous revoir.

8/10 Good

Anik

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and good staff, good hotel just not wow because the room furniture, mattress and carpet were dated, but overall very comfortable and would recommend.
Stayed 1 night in Nov 2023
Response from BE Front Desk on 13 Dec 2023
Thank you for your comment. We hope to see you again in the future.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from BE Front Desk on 13 Dec 2023
Thank you for your comment. We hope to see you again in the future.

10/10 Excellent

Dillon

Stayed 1 night in Nov 2023
Response from Réception BE on 13 Dec 2023
Merci pour votre commentaire. Au plaisir de vous revoir.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from La réception on 30 Nov 2023
Merci d'avoir partagés votre expérience. Nous aimerions savoir ce qui n'as pas été à la hauteur de vos attentes.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected and I wish my business will take me back there soon.
Stayed 2 nights in Nov 2023
Response from Front desk on 29 Nov 2023
Thank you ! We hope you'll visit us again as well :)