Dear guestThank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Gabrielle Lynne, We appreciate your feedback.We are delighted to hear that you appreciated the serene atmosphere of our resort, the quality of our all-inclusive culinary offerings, and the exceptional service provided by our team. Our beach's close proximity, complete with local wildlife, is indeed one of the unique aspects we are proud to offer. Regarding the concerns you've raised, we are continuously working on enhancing the variety of our evening activities to cater to all of our guests' preferences. Please be assured that access to our sauna and water treatment facilities is indeed complimentary for an hour each day, as part of our commitment to your relaxation and well-being. We also take note of your feedback on the approach to reviews and spa service pricing, aiming to maintain a comfortable and seamless experience for all our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

Dear Renee,Thank you for sharing this positive review.We're delighted to hear that the beauty and amenities of our suites exceeded your expectations and that our team, particularly Jonatan, Josefa, Ronny, and Jesica, provided exceptional service. It’s wonderful to know that the serene ambiance of our private garden area and swim-up room contributed to a truly special resort experience for you. Your appreciation for the thoughtful touches and attentive care from our guest relations supervisor Soribel is heartwarming to read.We look forward to the pleasure of seeing you again in the future. Kind regards,Your Garden Suites by Meliá Team.

Dear Yeily Haydee,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Manuel,Thank you for sharing your kind review.We're delighted to hear that our buffet and bar staff made a great impression and that you found our room amenities to your satisfaction. We continuously strive to maintain our hotel's condition, and we appreciate your rating in that regard.We hope to welcome you back.Best wishes,Your Garden Suites by Meliá Team.

Dear guest,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Liza,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Benjamin John,Thank you for taking the time to share your feedback.We are delighted to learn that the beauty of our landscaped paths contributed to your exceptional stay. It is gratifying to hear your sense of safety was unwavering and that our team's attentiveness met your needs. Your appreciation for the spaciousness and comfort of your room, our relaxing pools, and the enchanting beach highlights the essence of what we strive to offer. We are also thrilled that our range of daily activities added enjoyment to your visit.We look forward to having the opportunity to welcome you back in the future. Best wishes,Your Garden Suites by Meliá Team.

Dear Maria,Thank you for taking the time to share your review.We're absolutely delighted to hear that you appreciated the warmth and hospitality of our team; it's something we take great pride in. However, it seems our room amenities did not fully meet your expectations. While our mahogany wood and elegant decor aim to offer a touch of elegance, we acknowledge your sentiments and continuously look for ways to enhance our guest experience. Rest assured, our commitment to guest satisfaction is unwavering.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

Dear Mary.Thank you very much for sharing your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you again in the future.All the best,Your Garden Suites by Meliá Team.

Dear Melissa,Thank you for taking the time to share this feedback.We are delighted to hear that you found our staff to be commendable. It's heartening to know that their efforts stood out during your stay. We take pride in offering an array of amenities as mentioned, such as daily housekeeping, a minibar in every room, and a variety of swimming pool options to enhance the comfort and enjoyment of our guests. However, we regret to hear that your experience with our dining options and room amenities did not meet your expectations. We also note your concern regarding the maintenance of our pools. While we strive to maintain all facilities in pristine condition, we acknowledge that there is always room for improvement and take your feedback seriously. We would like to assure you that our housekeeping and minibar services are typically noted for their efficiency and we regret any oversight in this instance.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

Dear Diana,Thank you for sharing your opinion after your recent stay.We're delighted to hear that you appreciated the authentic Dominican cuisine, our exceptional services, and the warm hospitality of our staff. It's heartening to know that our room amenities met your expectations, providing a comfortable and enjoyable stay. Rest assured, we continuously strive to maintain the high standards of cleanliness and overall condition that you've recognized in your review.We look forward to welcoming you back on a future visit.Kind regards,Your Garden Suites by Meliá Team.

Dear Lauren,Thank you for your kind review of your recent stay at our hotel.We're delighted to hear that the kids' pool area was a highlight for your family and that our variety of shaded seating options contributed to a comfortable poolside experience. It's also wonderful to know that our culinary efforts met your expectations with a diverse array of dishes to keep your dining experience fresh and enjoyable throughout your stay. Your satisfaction with the room cleanliness, hotel condition, service, and amenities truly reflects the dedication our team has to providing a memorable stay.We look forward to seeing you again soon.Best regards,Your Garden Suites by Meliá Team.

Dear Mihai,Thank you for sharing your review.We're delighted to hear that the verdant tranquility of our resort provided you with a serene backdrop for your stay, and we appreciate your recognition of the property's overall quality. While we acknowledge that certain aspects of our infrastructure have aged, rest assured that we are dedicated to maintaining a high standard of comfort and style for all our guests. We continue to focus on the unique elements that make our resort a lush and peaceful haven in the heart of the Caribbean.It would be a pleasure to have you return in the future.Kind regards,Your Garden Suites by Meliá Team.

Dear Cheryl, Thank you very much for this kind review.We're delighted to hear that you enjoyed the comfort and luxury of our large swim-out suite. Our suite with direct pool access is certainly a guest favorite, offering both convenience and a touch of elegance to enhance the stay of our valued guests like yourself.We hope that you will return on another occasion. Best wishes,Your Garden Suites by Meliá Team.

Dear Aimejunior,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Zoia,Thank you for taking the time to share this feedback.We're delighted to hear that the natural beauty of our oasis met your expectations and contributed positively to your stay. Our team is proud of our verdant grounds and strives to offer a serene retreat for our guests. However, we're disheartened to learn of your dissatisfaction with the room conditions. While our suites are designed to provide comfort alongside an elegant decoration with mahogany wood and marble flooring, we acknowledge your concerns. Rest assured that maintaining the highest standards of cleanliness and room amenities is a priority for our team, and we continuously strive to enhance our guest experience.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

Dear Gina,We are grateful for the time you took to review your recent stay.We are thrilled to hear that our staff contributed to a truly enjoyable vacation and that you found the pools and grounds beautifully tranquil. It's also gratifying to know the spa, gym, and tennis courts met your expectations of excellence. While we understand that our culinary offerings did not exceed your expectations, we take pride in our diverse dining options and appreciate your feedback. Rest assured that our commitment to providing a complete Punta Cana experience includes constant attention to our gastronomic variety.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

Dear Claudia,Please accept our thanks for your kind review regarding your stay.We're delighted to hear that you found your vacation relaxing and to your taste, with our all-inclusive resort's comfortable suites and natural beauty enhancing your stay. The unlimited access to our exclusive water park and the diverse dining options clearly contributed to your enjoyment. However, we note your comment regarding the limited nighttime activities and we continually strive to offer a complete experience that caters to all guest preferences.We hope to see you again soon, Kind regards,Your Garden Suites by Meliá Team.

Dear Maria,Thank you for your score of our property.We look forward to meet you again.Regards,

Dear Justin,We would like to thank you for this review about your experience in our hotel.We're pleased to hear that you appreciated our well-maintained property, the friendliness of our staff, and the overall cleanliness. It’s wonderful to know that these aspects made a positive impression. However, we regret to hear about your dissatisfaction with our service and dining options. While our buffet aims to offer a variety of flavorful choices, we apologize if it did not meet your expectations and for any discomfort it may have caused. We take pride in our diverse dining experiences, including the option to enjoy meals at Paradisus Grand Cana - All Suites, and we're continually striving to enhance all aspects of our guest experience.We hope to have the pleasure of welcoming you back. Best regards,Your Garden Suites by Meliá Team.

Dear Alice,Thank you for taking the time to share this feedback. We are glad to have been chosen as your host hotel on your most recent visit to the Caribbean, however, we are sorry that you had some inconveniences during your stay and that is why we would like to share information about our hotel with you.As for the accessibility of our amenities, we're pleased to offer a natural oasis just steps from the tranquil Bavaro Beach, ensuring that our guests can enjoy both the serenity of our gardens and the beauty of the nearby shore. Our hotel also makes transportation service available to all our guest throughout our entire hotel complex, from the beach area to the rooms.While it's true that we don't provide access to other properties, we take pride in our extensive offerings, amenities and a variety of dining experiences, which are designed to create a complete Punta Cana experience within our premises. Please keep in mind that each hotel has exclusive access for those who stay in its facilities in order to guarantee an exclusive service and also to offer security to all those who stay with us and in the surrounding hotels.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

Dear Elvin, Thank you for your review.We're delighted to hear that the tranquility of our pools and the beauty of our grounds met your expectations, offering a serene retreat for relaxation. It's also great to know that our shuttle service provided convenient access to the stunning beach nearby. We regret to hear, however, that aspects of your room did not fully meet your standards. While our accommodations are appreciated for their mahogany wood and elegant decoration, we understand that the auditory privacy and conditions of fixtures are essential for a comfortable stay. Rest assured, we are committed to maintaining our facilities to the highest standards, and your comments are invaluable to us as we continually strive to enhance our guest experience.We do hope to welcome you back for an improved experience. Best wishes,Your Garden Suites by Meliá Team.

Dear Juan Carlos,Thank you for this positive feedback.We're delighted to hear that our staff services met your expectations and contributed to a memorable stay. It's wonderful to know that the variety of culinary options available at our restaurants was to your liking, and we take pride in maintaining the highest standards of cleanliness in our suites. Our team strives to provide impeccable service, and your appreciation for the room amenities confirms our commitment to guest satisfaction.We look forward to welcoming you back for another memorable experience.Best wishes,Your Garden Suites by Meliá Team.

Estimado Juan,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros y por elegirnos para disfrutar de unos días en Punta Cana. Nos complace saber que valoró el servicio brindado por nuestro equipo con un 100%. Nos gustaría mucho que nos concediera una segunda oportunidad. Reciba un cordial saludo,Your Garden Suites by Meliá Team.

Dear Phyllis, Thank you very much for this kind review.We're thrilled to hear that our staff, particularly Yaribel and Jose Ruiz, provided exceptional service and that the variety of pools added to the relaxation and enjoyment of your stay. It is gratifying to know that our culinary offerings met your expectations, contributing to a wonderful stay. While we note that there were some aspects of the hotel condition and room amenities that didn't fully meet your satisfaction, we take pride in our continuous efforts to maintain and enhance our facilities, ensuring they meet the high standards our guests expect.We look forward to welcoming you again. Best regards,Your Garden Suites by Meliá Team.

Dear Mostafa,Thank you for taking the time to provide your feedback.We're truly sorry to hear that your experience did not meet your expectations. Our team strives to maintain a high standard of hospitality, and we take your feedback seriously. It is our hope that guests enjoy the natural beauty and the all-inclusive experience we offer, from the comfort of our suites to the variety of dining options such as the Gabi club and the Mizu Japanese cuisine. We're constantly working on improving our facilities and services, and we appreciate your input as it is invaluable in this continuous effort.We hope to see you again soon.Best regards,Your Garden Suites by Meliá Team.

Dear Jared W,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Stéphanie,We appreciate that you took the time to share your experience with us.We want to take this moment to tell you that the changes that were made are aimed at being able to centralize services in each hotel and thus provide a luxury and comfortable accommodation experience according to the brands that each complex has.We know that the range of services we offer is very wide and that is why we want to offer each guest a unique and wonderful experience during their visit to the Caribbean.These adjustments were made with the necessary advance notice so that all service providers, such as travel agencies, could inform their clients about the inclusions and services that would be modified. We regret that your travel agency has omitted this information.Please keep in mind that our hotel will always honor reservations in the way they are managed, but it is the duty of travel agencies to notify sufficiently in advance of any adjustment to the accommodation offer. We understand the importance of clear communication and apologize for any inconvenience caused.That is why we always recommend making reservations through one of our official channels, where in addition to receiving the best rates, you can enjoy the benefits of belonging to the Melia Rewards program.On the other hand, we are delighted to hear that you enjoyed the well-maintained gardens, serene vibe of the pools, and the designated beach area during your previous stay. It’s wonderful that these elements contributed to your decision to return. All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

Dear Dayana,Thank you for sharing your review.We are thrilled to hear that our staff made a great impression and that you found the cleanliness of our rooms to be impeccable. It's gratifying to know that the overall condition of our hotel met your expectations and that the amenities provided in your room contributed to a comfortable stay. Our team strives to deliver an exceptional experience to all our guests, and your satisfaction is our reward.We look forward to seeing you again on your next stay.Best wishes,Your Garden Suites by Meliá Team.

Dear Nike,Thank you for your positive feedback.We're delighted to hear that you found our team friendly and organized. Your satisfaction with the cleanliness of your room and the overall condition of our hotel is a testament to our commitment to providing an exceptional environment for all our guests. The high standard of service you experienced reflects our team's dedication to ensuring a memorable stay.We look forward to welcoming you again. Best regards,Your Garden Suites by Meliá Team.

Dear Jose Joaquin, Thank you very much for this kind review.We're delighted to hear that the tranquility and beauty of our resort met your expectations and that our team's friendliness contributed positively to your stay. It's wonderful to know you appreciated the cleanliness of your room, the overall condition of our property, and the service provided. Your satisfaction with the room amenities reaffirms our commitment to offering a comfortable and enjoyable experience.We hope to welcome you back soon.Best wishes,Your Garden Suites by Meliá Team.

Dear Marcela,Thank you very much for this review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Gordon, Thank you for reviewing your recent stay with us.We're delighted to hear that the resort's grounds and pool exceeded your expectations and provided a serene environment during your stay. It's also heartwarming to know that our staff, including Emmanuel and Johnatan, added to the enjoyment of your visit with their friendly service. We appreciate your compliments on the cleanliness of our facilities and are pleased you could savor the Dominican weather in full. However, we acknowledge your comments regarding the limited dining options and understand the desire for variety, especially during a week-long stay. While our resort offers a range of dining experiences, as outlined in the information, we are always looking for ways to enhance our offerings and ensure our guests have a memorable culinary journey.We hope to welcome you back. Best wishes,Your Garden Suites by Meliá Team.

Dear Suzanne,Thank you for this kind feedback concerning your visit.We're delighted to hear that the spacious Garden swim-up suite provided the flexibility you needed for your family's comfort and that the private jacuzzi added a relaxing touch to your stay. Thank you for appreciating the cleanliness of your suite and the overall condition of our hotel, as well as the attentive service provided by our team.We look forward to welcoming you back on a future visit.Kind regards,Your Garden Suites by Meliá Team.

Dear Guest,Thank you for taking the time to review your recent stay.We're delighted to hear about your beautiful room and the enjoyment you found in our diverse culinary offerings. It's gratifying to know that our staff's dedication to service excellence contributed to your positive experience. We also appreciate your recognition of our commitment to cleanliness, which is a cornerstone of our guest's comfort.It would be a pleasure to welcome you back in the future. Kind regards,Your Garden Suites by Meliá Team.

Dear Johnattan,Thank you very much for this score. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Mark,We thank you for taking the time to review your recent visit.We're delighted to hear that the overall maintenance and condition of our resort met your expectations. The comfort and satisfaction of our guests are among our top priorities, and it's gratifying to know that you appreciated the cleanliness of your room and the level of service provided. Our team works diligently to ensure our amenities enhance the guest experience, so your recognition of our efforts is truly valued.We look forward to welcoming you back on a future occasion. Best wishes,Your Garden Suites by Meliá Team.

Dear Heather Michelle,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Frances, Thank you for taking the time to share your review.We're thrilled to hear that you found our accommodations to be impeccable and our service to be excellent. It's heartening to know that the condition of our hotel and the amenities provided in your room met your expectations. However, it seems you anticipated transportation to be included with your stay. While our resort offer doesn't include this service, our team is able to suggest providers in case of need. We appreciate your feedback on this matter.It would be a pleasure to welcome you again. Kindest regards,Your Garden Suites by Meliá Team.

Dear Johnattan,Thank you very much for this score. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Harold,We appreciate the time you took to provide this feedback.We are delighted to hear that you appreciated the cleanliness and service provided during your stay; our team takes great pride in maintaining our resort to the highest standards. While it's true that we have plans for renovation to enhance our guest experience further, we're glad to know that you found our current facilities well-maintained. We acknowledge your suggestion for a cash exchange or small banking option and understand how it could add convenience for purchases and showing appreciation for our staff.We hope to have the occasion to see you again.Kind regards,Your Garden Suites by Meliá Team.

Dear Alfert I,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future. Best wishes,Your Garden Suites by Meliá Team.

Dear Alejandra,Thank you for taking the time to review your stay with us.We're thrilled to hear that our staff and service exceeded your expectations and that you found the variety of food and drinks to your liking. It's also wonderful to know that you enjoyed the serene beauty of our beach just a short walk away. We regret to hear that the temperature of the pool was not to your personal comfort; however, we're glad that this did not significantly detract from your overall experience.Our team strives to maintain a tranquil atmosphere while offering engaging activities, and we're pleased you appreciated this balance during your stay.All of the team hope that we may be able to see you again in the future. Kindest regards,Your Garden Suites by Meliá Team.

Dear Haleh,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Ruth,Thank you for your kind review.We're thrilled to hear that the spacious suites were perfect for your family of four and that our staff made you feel welcomed. Our team is delighted that you enjoyed the unlimited access to the beach and our neighboring facilities. It's wonderful to know that the dining experience met your expectations with its variety and quality.It would be a pleasure to welcome you back. Best wishes,Your Garden Suites by Meliá Team.

Dear Kaur,Thank you for your kind review of your recent stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,Your Garden Suites by Meliá Team.